
Hyperoptic down UPDATES: Major broadband firm outage leaves thousands without internet access
More than 1,000 customers have logged complaints on the Downdetector website, which measures outages, since 7am this morning.
The vast majority – 82% – are experiencing problems with internet access.
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Irish Daily Mirror
5 days ago
- Irish Daily Mirror
Twitter down as X users across the globe say they can't access platform
16:46 Steven White X/Twitter users affected have received an error message when trying to load their timeline and profiles. The error message reads: "Something went wrong. Try reloading." 16:35 Steven White People using the app version of X/Twitter are experincing the biggest problems. Downdetector says that 60% of the outages are coming from the app. While 35% of the issues are being reported from the website version of the popular social media platform. While just 5% of people have reported problems with their server connection. 16:30 Steven White At 3:45pm today there were just 10 reports of usage issues on the platform, accoriding to Downdetector, which tracks online outages. However, just 15 minutes later at 4pm, there were more then 5,300 reports - suggesting that issues for users started around that time.


Irish Daily Mirror
01-08-2025
- Irish Daily Mirror
Worldwide outage hits Paypal and Visa as thousands can't make payments
Paypal and Visa are down for thousands of users across the world - leaving people unable to send vital payments. There have been thousands of reports of people unable to access the Paypal app and website on Downdetector. The reports appear to be coming from users across the globe. The issues appear to have started for both Paypal and Visa shortly before 2pm today. This is a live blog - follow us for updates 15:02 Monica Charsley Paypal has announced it is investigating the mass issue. In an updated statement, the service said: "We are still observing impact to Retail Checkout, Online Checkout and Braintree in our production Environment. "Our Technical teams are actively investigating and working to mitigate the impact as quickly as possible. We will continue to provide updates as the situation progresses." 14:50 Monica Charsley These areas in the UK have experienced the most trouble with Visa in the past 24 hours. According to the data by Downdetector, major cities have been largely hit such as London, Birmingham, Manchester and Kingston Upon Hull. Over in Scotland, people have also reported issues with their accounts in cities including Glasgow. 14:38 Monica Charsley More than two hundred people have experienced problems whilst trying to use Visa. According to Downdetector, 231 people have noticed issues with their accounts. Out of those people, 84 per cent have reported an issue with their debit cards. Meanwhile, 16 per cent of users have complained about their credit cards. Visa customers have complained online about the service (Image: Getty Images) 14:29 Monica Charsley Paypal has issued an update via its website. The service is aware that some users are encountering problems at the checkout section. It states: "We are experiencing a system issue that may be affecting PayPal Online Checkout in our production environment." 14:24 Monica Charsley Frustrated customers say they have receieved error messages on their Paypal accounts. One user complained: "I got an error message saying, 'We're having some trouble completing your request right now.' It's been saying that all day." 14:21 Monica Charsley People in the US have reported experiencing issues with Paypal. One person said: "Paypal not letting me transfer money or anything can y'all please fix the issue before 7." Another person wrote: "Sent someone $200 and it was taken from my account and the other person didn't receive it. no transaction appearing on either end, not sure what happened to the money." A third person added: "I can login to PayPal but its not letting me make payments." 14:12 KEY EVENT Users have complained about their experiences after visiting website DownDetector. One person said: 'Paypal not letting me transfer money or anything can y'all please fix the issue.' Another wrote: 'Is Venmo working ? I'm not receiving payments that were sent.'


RTÉ News
25-07-2025
- RTÉ News
Elon Musk's Starlink network suffers rare global outage
SpaceX's Starlink suffered one of its biggest international outages when an internal software failure knocked tens of thousands of users offline, a rare disruption for Elon Musk's powerful satellite internet system. Users in the US and Europe began experiencing the outage at around 7pm Irish time, according to Downdetector, a crowd sourced outage tracker that said as many as 61,000 user reports to the site were made. Starlink, which has more than 6 million users across roughly 140 countries and territories, later acknowledged the outage on its X account and said "we are actively implementing a solution." Starlink service mostly resumed after 2.5 hours, Michael Nicolls, Starlink vice president of Starlink Engineering, wrote on X. "The outage was due to failure of key internal software services that operate the core network," Mr Nicolls said,apologizing for the disruption and vowing to find its rootcause. Mr Musk had also apologised: "Sorry for the outage. SpaceX will remedy the root cause to ensure it doesn't happen again," the Space X CEO wrote on X. The outage was a rare hiccup for SpaceX's most commercially sensitive business that had experts speculating whether the service, known for its resilience and rapid growth, was beset by a glitch, a botched software update or even a cyberattack. Doug Madory, an expert at the internet analysis firm Kentik, said the outage was global and that such a sweeping interruption was unusual. "This is likely the longest outage ever for Starlink, at least while it became a major service provider," Madory said. As Starlink gained more users, SpaceX has focused heavily in recent months on updating its network to accommodate demands for higher speed and bandwidth. The company in a partnership with T-Mobile is also expanding the constellation with larger, more powerful satellites to offer direct-to-cell text messaging services, a line of business in which mobile phone users can send emergency text messages through the network in rural areas. SpaceX has launched more than 8,000 Starlink satellites since 2020, building a uniquely distributed network in low-Earth orbit that has attracted intense demand from militaries, transportation industries and consumers in rural areas with poor access to traditional, fiber-based internet. "I'd speculate this is a bad software update, not entirely dissimilar to the CrowdStrike mess with Windows last year, or a cyberattack," said Gregory Falco, director of a space and cybersecurity laboratory at Cornell University. An update to Crowd Strike's widely used cybersecurity software led to worldwide flight cancellations and impacted industries around the globe in July last year. The outage disrupted internet services, affecting 8.5 million Microsoft Windows devices. It was unclear whether the outage affected SpaceX's other satellite-based services that rely on the Starlink network. Starshield, the company's military satellite business unit, has billions of dollars' worth of contracts with the Pentagon and US intelligence agencies.