Tampa General Expands Artificial Intelligence Capabilities with New Ambient Listening Technology for Nurses
TAMPA, Fla., June 23, 2025 /PRNewswire/ -- Tampa General Hospital (TGH) today announced the rollout of Microsoft's ambient listening capabilities for nurses embedded in Epic's Rover mobile nursing application. These capabilities aim to reduce the administrative burden on nurses, who studies have shown can spend as much as 15 percent of their shifts on documentation alone.1
The deployment of this new solution, tailored to address the unique needs of bedside nurses, is the academic health system's latest initiative to harness the power of AI to increase productivity and job satisfaction while enhancing patient experience and quality of care.
"Our guiding philosophy has always been to put our team members first, so they feel engaged, supported and empowered to show up at their best for our patients," said Wendi Goodson-Celerin, executive vice president and chief nursing executive at Tampa General. "Microsoft's ambient listening technology can give nurses back hours of time per shift that they'd ordinarily spend manually entering data into a computer, and the research shows that this is time they would prefer to spend at the bedside with their patients, upskilling newer nurses and honing their craft. In this way, it is giving nurses the gift of more capacity to what they were trained to do, and what no one else does better."
Like DAX Copilot, whose ambient listening capabilities are now part of Microsoft Dragon Copilot and became available to more than 500 physicians affiliated with Tampa General in June 2024, the new ambient listening capabilities for nurses can securely capture a patient story, including details of symptoms, observations and experiences and automatically convert it into specialty-specific, clinical summaries in seconds, making it possible for nurses to spend more time providing direct patient care, training the next generation of nursing team members and investing in their own professional development.
"We have long believed that the best, most successful innovations emerge as answers to real-world problems," said Amit Patel, chief nursing informatics officer at Tampa General. "When approaching the rollout of ambient technology for nurses, we took a hard look at how we could use existing technology in new ways to drive the most meaningful impact – both for our team members and for patients. We're proud to see this solution in action, enabling the personal connections that ultimately result in world-class care."
Within the first few months of implementation, Tampa General aims to strengthen care coordination and free nurses' time to focus on providing direct care by reducing the time spent charting and closing the time gap between patient assessments and documentation in their charts.
ABOUT TAMPA GENERAL HOSPITALTampa General Hospital, a 1,529-bed, not-for-profit academic health system, is one of the largest hospitals in America and delivers world-class care as the Tampa Bay region's only center for Level l trauma and comprehensive burn care. The system's hospitals include Tampa General Hospital, Tampa General Rehabilitation Hospital, Tampa General Behavioral Health Hospital, all in Tampa; Tampa General Brooksville, Tampa General Spring Hill and Tampa General Crystal River. Tampa General Hospital is the highest-ranked hospital in Tampa Bay in U.S. News & World Report's 2024-2025 Best Hospitals, with two medical specialties ranking among the top 20 in the nation and eight medical specialties listed among the top 50 best hospital programs in the United States. As the first hospital in Florida to open a clinical command center for real-time situational awareness, Tampa General has elevated its digital care coordination center to the next level by leveraging artificial intelligence (AI) and its analytics platform across inpatient and outpatient care to ensure patients receive leading-edge care as quickly and safely as possible. The academic health system's commitment to growing and developing its team members is recognized by three prestigious Forbes magazine rankings — in the 2025 America's Best Large Employers, the top 50 in Florida in the 2024 America's Best Employers by State and the 2023 America's Best Employers for Women.
Tampa General is the safety-net hospital for the region, caring for anyone regardless of ability to pay; in fiscal year 2023, Tampa General provided a net community benefit of approximately $301.8 million in the form of health care for underinsured patients, community education and financial support to community health organizations in Tampa Bay. It was the nation's No. 1 adult solid organ transplant center in 2024 and is the primary teaching hospital for the USF Health Morsani College of Medicine. With five medical helicopters, Tampa General transports critically injured or ill patients from 23 surrounding counties to receive the advanced care their conditions require. Tampa General is home to a nationally accredited comprehensive stroke center and its 32-bed Neuroscience, Intensive Care Unit is the largest on the West Coast of Florida. It is home to the Muma Children's Hospital at TGH, the Jennifer Leigh Muma 82-bed neonatal intensive care unit and a nationally accredited rehabilitation center. Tampa General's footprint includes TGH North, which consists of three hospitals and several outpatient locations in Citrus and Hernando counties; 17 Tampa General Medical Group Primary Care offices; TGH Family Care Center Kennedy; two TGH outpatient centers; TGH Virtual Health; and 19 TGH Imaging outpatient radiology centers throughout Hillsborough, Pasco, Pinellas and Palm Beach counties. Tampa Bay area residents receive world-class care from TGH Urgent Care, powered by the Fast Track network of clinics. To see a medical care professional live anytime, anywhere on a smartphone, tablet or computer, visit Virtual Health | Tampa General Hospital (tgh.org). For more information, go to www.tgh.org.
1 https://www.mckinsey.com/industries/healthcare/our-insights/reimagining-the-nursing-workload-finding-time-to-close-the-workforce-gap
Media Contact: Beth Hardy, APRAssistant ManagerPublications & Physician Communications(727) 510-6363 (cell)ehardy@tgh.org
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