Air India says Delhi rain, crew duty limits led to Mumbai–Lucknow flight cancellation
The airline said that the delayed arrival of diverted flights caused the operating crew to exceed regulatory duty time limits, and a replacement crew could not be arranged immediately.
'AI2491 from Mumbai to Lucknow on 17 June 2025 was cancelled due to operational reasons and the cascading impact of flights which got diverted during the heavy rains in Delhi. Delayed arrival of diverted flights led to the operating crew coming under regulatory flight duty time limitations norms. Replacement crew could not be immediately arranged due to the weather-related delays and disruptions,' Air India spokesperson said in a statement.
The spokesperson added that Air India regrets the inconvenience caused and has offered hotel stays, full refunds or free rescheduling, and is working to fly affected passengers to Lucknow as soon as possible.
'Inconvenience caused to passengers is sincerely regretted, and every effort has been made to minimise it by providing hotel accommodation to the affected passengers. Full refunds on cancellation or complimentary rescheduling was also offered to them if opted. Alternative arrangements are being made to fly the passengers to their destination Lucknow at the earliest,' the statement added.
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