LivePerson Announces Expanded Partnership with Google Cloud to Transform Enterprise AI Outcomes and Customer Experience
'Our expanded strategic partnership with Google Cloud marks an important moment for LivePerson and for the future of customer experience,' said John Sabino, LivePerson CEO. 'By deeply embedding Google's cutting-edge AI across our platform, we are empowering businesses to move beyond reactive support to truly intelligent, anticipatory, and human-like customer interactions at scale. This collaboration reinforces LivePerson's role as a leader in conversational AI and accelerates our mission to create a new era of highly efficient, personalized, and connected experiences worldwide.'
Creating intelligent, human-like, and proactive personalized experiences at scale is even easier thanks to the expanded partnership. Enterprise customers can now integrate Google Cloud's cutting-edge AI, including advanced large language models and natural language understanding, directly into LivePerson's Connected Experience Platform.
'Embedding Google Cloud's AI capabilities directly within LivePerson's Connected Experience Platform will empower businesses to resolve customer inquiries faster and deliver personalized support,' said Granville Valentine, Managing Director, AI GTM, Google Cloud. 'Our collaboration will allow teams to solve complex issues with greater speed and precision, ultimately improving customer satisfaction and long-term loyalty.'
The core of this collaboration, driven by the integration of market-leading AI capabilities, lies in empowering businesses to move from reactive support to anticipatory and personalized customer interactions across all digital channels. Key industry-shaping components include:
By partnering with Google Cloud, LivePerson is uniquely positioned to redefine enterprise customer experiences, enhancing its platform with unparalleled AI sophistication and solidifying its leadership in conversational AI and digital transformation. This collaboration elevates the companies to a partnership with a joint global go-to-market and collaborative product innovation, ushering in a new era of highly efficient, personalized, and impactful customer interactions worldwide.
About LivePerson
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.
Forward-Looking Statements
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are subject to risks and uncertainties, and actual events or results may differ materially from our expectations. Some of the factors that could cause events or results to differ from our expectations include, without limitation, our ability to execute on and deliver our current business, sales, go-to-market and product plans and goals, and the other factors described in the 'Risk Factors' sections of our Annual Report on Form 10-K for the year ended December 31, 2024, filed with the SEC on March 14, 2025 and our Quarterly Report on Form 10-Q for the quarter ended March 31, 2025, filed with the SEC on May 8, 2025. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Media Contact: Riah Lawry
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SOURCE LivePerson, Inc.
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