
‘Oldest' victim of Horizon IT scandal says ordeal ‘destroyed' her health
She claims his death was impacted by the ordeal of missing hundreds of pounds each week in their accounts.
Ms Brown told the PA news agency: 'We had a nice office, nice atmosphere, nice customers, and everything was fine, no problem.
'And then we were told about this wonderful advancement in technology, and we would get a system put in, called Horizon that would half the workload – which it didn't.
'So Horizon was put in, then the very first night, the balance was £500 short, but they thought something had been missed in the accounts or whatever and that was just let go.
'Then it began eventually that there was so many mistakes in the system that it was concerning, and these losses were coming out in amounts of £1,500, £1,600 every week, and we were having to put this money in and make it good, because that's what you sign up for.'
Ms Brown said the ordeal caused her to lose her voice and said the anxiety it caused her husband disrupted his cancer treatment.
He died a year after they sold the Post Office, which Ms Brown said she felt forced to do.
'Even my voice today isn't a voice that I had naturally,' she said.
'The stress, I lost my voice, and after retired, I had to go for elocution lessons, to learn to speak again so that people could understand me.
Betty Brown, right, said she and her husband had to move to avoid the stigma surrounding her and her husband (Jeff Moore/PA)
'The stress was unbelievable. You would go to bed at night and you couldn't sleep.'
Ms Brown and her husband moved away from Annfield Plain to Consett after the ordeal.
'We couldn't live there (Annfield Plain) any longer, because the stigma was there and we kept a low profile.
'We didn't integrate into what the community. We kept ourselves apart. And when people would say to us, what did you do while you were working?
'You evaded the question, and you tried to change the subject.'
Ms Brown continues her campaign for full compensation but said on Tuesday, after the first tranche of the Horizon inquiry's final report was published, that she had an 'amazing' day.
'Sir (Wyn) Williams has done a wonderful job,' Ms Brown said.
'He has felt the pain, he's felt the anxiety, he's felt the agony, he's felt everything that subpostmasters felt and he has been able to bring that with all his skill into a meaningful book.
'I hope that the Post Office will take this on board.'

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles


Wales Online
11-08-2025
- Wales Online
Vet warns of heat stroke risks in dogs as many owners unaware of key danger signs
Vet warns of heat stroke risks in dogs as many owners unaware of key danger signs A survey of more than 2,000 UK dog owners found that while some symptoms such as excessive panting are widely recognised (72 per cent), others are not Black and tan Jack Russell puppies eat from a food bowl (file image) (Image:) As the UK braces for another heatwave, new research reveals a lack of awareness among dog owners when it comes to the dangers of heatstroke - with many still walking their dogs in hot weather and missing early warning signs. The survey of more than 2,000 UK dog owners, conducted by the Post Office, found that while some symptoms such as excessive panting are widely recognised (72 per cent), others are not. Just over one in five owners were aware that pale (24 per cent) or bright red gums (21 per cent) could be a serious indicator of heat-related illness. Despite the risks, the research reveals dog owners surveyed are unsure on what temperature is too hot for dogs as more than three fifths (62 per cent) of dog owners said they would still walk their dogs in 20°C+ temperatures. While 91 per cent of dog owners reduce walking time in hot weather, almost a quarter (22 per cent) continue to walk their dogs between 12-7pm, during peak sun hours when the risk of heatstroke is at its highest. Vet nurse and TikTok influencer @JadeTheVetNurse commented on the need to keep pets cool. She said: 'There is no 'one-size-fits-all' answer for what is considered 'too hot' for dogs. Owners need to be aware that any dog can develop heat stroke, even on cooler days, especially if they are over-exerted or left in a warm environment like a car or conservatory.' The findings also highlight knowledge gaps around the types of dogs that are most at risk. Just over half (53 per cent) of owners recognised that overweight dogs or those with pre-existing health conditions (52 per cent) are more vulnerable to heatstroke. However, fewer than four in ten (37 per cent) owners were aware that flat-faced breeds, such as pugs and bulldogs, are at particularly high risk due to their compromised ability to regulate body temperature. When it comes to safety precautions, whilst most owners (63 per cent) say they always carry water during warm-weather walks, one in eight (13 per cent) admit they only sometimes, rarely, or never do. The use of dog-safe sunscreen is also inconsistent – over a third (36 per cent) said they never use suncream on their dogs, with just 14 percent always applying it @JadeTheVetNurse continued: 'While exposure to warm weather is a common reason we see dogs admitted to the vets with heatstroke, it's important for pet owners to understand that each dog has their own limits depending on their age, breed, size, coat length, underlying health conditions and levels of exertion. Owners should take precautions to reduce the risks of heatstroke, especially on days with temperatures over 15° especially, if their dog is considered high risk.' Paul Paddock, Interim CEO at Post Office Insurance, commented to say: 'Heatstroke in dogs can develop rapidly and can be fatal if not caught early. While many owners take steps to reduce the risk, these findings show that more education is needed - from recognising symptoms to knowing when it's simply too hot to go for a walk. A few simple precautions can make all the difference. 'We are committed to supporting pet owners with accessible services, which is why our dog insurance plans give you access to 24/7 support with our PetCall vet advice line. It's important to remember that other pets also struggle in the heat – our cat and rabbit insurance plans also offer this support to make sure all pets are cared for over the summer. Pets are family, and we aim to provide peace of mind for owners.' How to keep dogs cool in summer · Walk Early or Late: Avoid walking during the hottest parts of the day. Choose early mornings (before 6am) or late evenings (after 9pm) and stick to shaded routes like forests or woodlands. · Limit Exercise: Skip strenuous activity - short, low-intensity walks are safer. Ball-throwing or agility training can dangerously increase body temperature. Mental stimulation indoors is a good substitute. · Know Your Dog's Risk Level: Some dogs are more prone to heatstroke, including flat-faced breeds, overweight dogs, puppies, seniors, and those with health issues. Adjust care accordingly. · Always Carry Fresh Water: Make sure your dog has access to clean, fresh water at all times, both at home and on the go. Bring your own bowl and avoid communal water dishes. · Recognise the Signs of Heatstroke: Watch for panting, lethargy, red or pale gums, vomiting, collapse, or seizures. Begin cooling with cold water and contact a vet immediately. A saying I swear by is 'wet to vet'. · Never Leave Dogs in Cars: Even for a short time, and even with windows open or AC on, cars heat up fast and can be fatal. Always take your dog with you. · Groom Regularly: Removing dense undercoats or trimming fur can help keep your dog cool. Consult a professional groomer for advice based on your dog's breed. · Test the Ground: Pavements, tarmac, and artificial grass can burn paws. If it's too hot for your hand, it's too hot for their feet. · Keep Living Spaces Cool: Avoid housing dogs in warm or unventilated rooms. Use fans or AC, and close curtains to block direct sunlight. · Provide Safe Cooling Options: Offer shade, paddling pools, frozen toys, cooling mats, and dog-safe ice treats but never place wet towels on your dog, as they trap heat. Article continues below The Post Office is encouraging all dog owners to stay vigilant this summer and ensure they are prepared to keep their pets cool, safe, and healthy in the heat.

ITV News
11-08-2025
- ITV News
Sussex MP urges Government to crack down on ‘exploitative' baby formula marketing
The Government has been urged to crack down on the 'exploitative' marketing practices of baby formula companies. Liberal Democrat MP Jess Brown-Fuller, chairwoman of the All Party Parliamentary Group (APPG) on Infant Feeding, has said new parents face inflated prices and unfounded health claims on packaging. Firms are also 'exploiting a legal loophole' to circumvent rules about the advertising of formula, she added, and offering their product to hospitals at discounted rates, giving parents the impression of an NHS recommendation. The Chichester MP is raising concerns after the Competition and Markets Authority (CMA) published a formula market study report earlier this year highlighting a number of issues, including misleading marketing, information gaps and cost impacts on low-income families. Formula manufacturers increased prices by an average of 25% in the two years up to November 2023 and they remain at near record highs. Parents often believe that a higher price tag means a more nutritious formula for their baby, despite regulations requiring all formula on the market to be nutritionally equivalent. Ms Brown-Fuller told the PA news agency: 'There are parents who believe that by buying the more expensive formula, they are supporting their child's feeding or growth or potential more when actually all of those milks are nutritionally equivalent.' There are even reports of parents buying more expensive formula but using fewer scoops per bottle to try and make it last longer, which Ms Brown-Fuller branded 'dangerous'. These parents are doing what they think is best for their children, she said, when in reality there is 'no difference' between the £14 tub and £7 tub of formula. The Liberal Democrat noted that companies will use their packaging to 'imply a nutritional superiority', with phrases like 'nutritionally complete' or 'supports a healthy immune system'. She asked: 'Where is the evidence that suggests that that formula is in any way a boost to an infant's immune system above any others?' Meanwhile, other formulas will write 'with added…' and name ingredients like Omega 3, certain vitamins, or iron. Ms Brown-Fuller said: 'It has to have a certain number of nutrients in it anyway. And anything that is additional potentially shouldn't be in there because they are working around a very strict compliance code.' She explained: 'They wouldn't be able to make these bold claims if they were a medication but, because it's a food, it's a source of nutrition, they're not held to the same standards.' Meanwhile, it is illegal to advertise newborn formula in the UK but firms are allowed to advertise follow-on milk for babies that are six months and older. This is because World Health Organisation (WHO) guidance is that breast milk should be the main source of nutrition for all infants until they are six months old, and a lack of advertising regulation is linked to lower breastfeeding rates. Ms Brown-Fuller said: 'There is a direct correlation between countries that have no regulation around formula marketing and drastic reductions in breastfeeding. 'So that is why the Government did introduce regulation around advertising of formula milk because the numbers of breastfeeding mothers was dramatically reducing.' The UK scores just 48 out of 100 overall on a range of infant-feeding metrics, according to the World Breastfeeding Trends Initiative. However, to get around these regulations, formula companies advertise for their follow-on milk and 'make all their packaging look exactly the same to anybody that was just perusing the shelves'. The Chichester MP said: 'They're exploiting a legal loophole, because it is a legal loophole, but they've totally blurred the lines through similar branding.' Another form of 'exploitative' marketing, she argued, is that formula companies will sell their formula into healthcare professional environments like maternity units or neonatal units for a hugely reduced price. Purchase habits show strong brand loyalty when it comes to formula, with parents rarely switching brands once they have introduced a particular one to their baby. It is also argued that brand presence in a healthcare setting gives the 'fake impression of an NHS endorsement'. Ms Brown-Fuller told PA: 'They know that if they get the parents to use that in a hospital setting, the likelihood is that that is the formula they will then use when they go home.' The CMA has put forward 11 recommendations to address these issues, aiming to strengthen labelling and advertising rules, better inform parents to make choices in retail environments and to eliminate brand influence in healthcare settings with standardised packaging. A Department of Health and Social Care spokesperson said: 'As part of our Plan for Change, we're determined to ensure every child has the best start to life. 'There are many benefits of breastfeeding but for those mothers that cannot or choose not to breastfeed, it is vital parents can access infant formula that is affordable and high quality. Families should not be paying over the odds to feed their babies.

Leader Live
11-08-2025
- Leader Live
Government urged to crack down on ‘exploitative' baby formula marketing
Liberal Democrat MP Jess Brown-Fuller, chairwoman of the All Party Parliamentary Group (APPG) on Infant Feeding, has said new parents face inflated prices and unfounded health claims on packaging. Firms are also 'exploiting a legal loophole' to circumvent rules about the advertising of formula, she added, and offering their product to hospitals at discounted rates, giving parents the impression of an NHS recommendation. The Chichester MP is raising concerns after the Competition and Markets Authority (CMA) published a formula market study report earlier this year highlighting a number of issues, including misleading marketing, information gaps and cost impacts on low-income families. Formula manufacturers increased prices by an average of 25% in the two years up to November 2023 and they remain at near record highs. Parents often believe that a higher price tag means a more nutritious formula for their baby, despite regulations requiring all formula on the market to be nutritionally equivalent. Ms Brown-Fuller told the PA news agency: 'There are parents who believe that by buying the more expensive formula, they are supporting their child's feeding or growth or potential more when actually all of those milks are nutritionally equivalent.' There are even reports of parents buying more expensive formula but using fewer scoops per bottle to try and make it last longer, which Ms Brown-Fuller branded 'dangerous'. These parents are doing what they think is best for their children, she said, when in reality there is 'no difference' between the £14 tub and £7 tub of formula. The Liberal Democrat noted that companies will use their packaging to 'imply a nutritional superiority', with phrases like 'nutritionally complete' or 'supports a healthy immune system'. She asked: 'Where is the evidence that suggests that that formula is in any way a boost to an infant's immune system above any others?' Meanwhile, other formulas will write 'with added…' and name ingredients like Omega 3, certain vitamins, or iron. Ms Brown-Fuller said: 'It has to have a certain number of nutrients in it anyway. And anything that is additional potentially shouldn't be in there because they are working around a very strict compliance code.' She explained: 'They wouldn't be able to make these bold claims if they were a medication but, because it's a food, it's a source of nutrition, they're not held to the same standards.' Meanwhile, it is illegal to advertise newborn formula in the UK but firms are allowed to advertise follow-on milk for babies that are six months and older. This is because World Health Organisation (WHO) guidance is that breast milk should be the main source of nutrition for all infants until they are six months old, and a lack of advertising regulation is linked to lower breastfeeding rates. Ms Brown-Fuller said: 'There is a direct correlation between countries that have no regulation around formula marketing and drastic reductions in breastfeeding. 'So that is why the Government did introduce regulation around advertising of formula milk because the numbers of breastfeeding mothers was dramatically reducing.' The UK scores just 48 out of 100 overall on a range of infant-feeding metrics, according to the World Breastfeeding Trends Initiative. However, to get around these regulations, formula companies advertise for their follow-on milk and 'make all their packaging look exactly the same to anybody that was just perusing the shelves'. The Chichester MP said: 'They're exploiting a legal loophole, because it is a legal loophole, but they've totally blurred the lines through similar branding.' Another form of 'exploitative' marketing, she argued, is that formula companies will sell their formula into healthcare professional environments like maternity units or neonatal units for a hugely reduced price. Purchase habits show strong brand loyalty when it comes to formula, with parents rarely switching brands once they have introduced a particular one to their baby. It is also argued that brand presence in a healthcare setting gives the 'fake impression of an NHS endorsement'. Ms Brown-Fuller told PA: 'They know that if they get the parents to use that in a hospital setting, the likelihood is that that is the formula they will then use when they go home.' The CMA has put forward 11 recommendations to address these issues, aiming to strengthen labelling and advertising rules, better inform parents to make choices in retail environments and to eliminate brand influence in healthcare settings with standardised packaging. A Department of Health and Social Care spokesperson said: 'As part of our Plan for Change, we're determined to ensure every child has the best start to life. 'There are many benefits of breastfeeding but for those mothers that cannot or choose not to breastfeed, it is vital parents can access infant formula that is affordable and high quality. Families should not be paying over the odds to feed their babies. 'We are working closely with the devolved governments to carefully consider the CMA's recommendations and will respond fully in due course.'