FICS' 38th Annual Users' Conference Showcases Innovation and Resilience in Mortgage Industry
DALLAS--(BUSINESS WIRE)--Financial Industry Computer Systems, Inc. (FICS ®), a leading provider of mortgage loan origination software, residential servicing software, and commercial servicing software, recently hosted its 38th Annual Users' Conference in Dallas. Over 270 participants attended the April 9-11 conference.
'The User's Conference was such an exciting experience!' said Sandra Reddick, Investor Reporting Manager for Essex Mortgage. 'To be able to take that dynamic in person...and have the ability to ask questions in real-time was invaluable."
During the conference, FICS' customers attended educational sessions focused on the newest ways to optimize FICS software, regulatory updates, and evolving best practices in the mortgage origination and servicing industry. The sessions provided valuable insights into leveraging technology to navigate today's complex mortgage landscape. Attendees heard from QIE Partners' executive vice president on best practices for GSE investor reporting and reconciliations and Wescom Resources' president on the advantages of cloud hosting.
In her keynote speech, Susan Graham, president and COO of FICS, emphasized the importance of resilience in the mortgage industry. "In today's mortgage industry, one quality has proven indispensable: resilience. Each of you has demonstrated remarkable adaptability in the face of evolving market conditions, changing regulations, and rising customer expectations. Your ability to not just survive but thrive in this environment is truly commendable," Graham said. "This past year has reinforced an important truth: resilience isn't just about weathering storms—it's about building stronger foundations during challenging times. At FICS, we believe technology is a powerful tool for building that resilience. Our focus has been on developing solutions that enhance your operational efficiency, automate routine tasks, and provide deeper insights into your data."
Attendees participated in live demonstrations of new product features and enhancements. Special sessions featured comprehensive overviews of the system functionality in Loan Producer®, Commercial Servicer® and Mortgage Servicer®. FICS® employees and customers shared best practices via roundtables, open forums, and informal conversations.
'The User's Conference was such an exciting experience! We brought our servicing in-house two years ago and have worked closely with FICS on our overall setup and use of the system,' said Sandra Reddick, Investor Reporting Manager for Essex Mortgage. 'To be able to take that dynamic in person, to further build on those relationships, and be able to preview new technology, demo enhancements to the system, and have the ability to ask questions in real-time was invaluable. From the team sessions to the dinners and dueling pianos, we had such an amazing time and made several key connections!'
The 2026 Users' Conference will be held April 8 th – 10 th in Dallas.
About FICS®
FICS® (Financial Industry Computer Systems, Inc.) is a leading mortgage software company specializing in flexible, cost-effective, in-house mortgage loan origination, residential mortgage servicing, and commercial mortgage servicing software for mortgage lenders, housing agencies, banks, and credit unions. FICS' software solutions provide customers the flexibility to choose an in-house or cloud hosting solution. The company also provides innovative document management, API, and web-based capabilities in its full suite of products. Visit www.fics.com for more information about our exceptional mortgage software solutions.
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