logo
DHL stops deliveries in Canada amid strike, new law banning replacement workers

DHL stops deliveries in Canada amid strike, new law banning replacement workers

CBC14 hours ago

DHL Express Canada stopped delivery service across the country Friday as workers continue to strike and new federal legislation banning replacement workers comes into effect.
More than 2,000 DHL workers represented by Unifor — including truck drivers, couriers and warehouse and call centre employees — have been on strike since June 8 after the German-owned delivery company locked them out following a breakdown in negotiations with the union.
DHL has tied the shutdown to the stalled negotiations as well as a new federal law barring replacement workers from filling the role of federally regulated employees who are on strike or locked out.
Unifor has said its bargaining priorities with DHL revolve around wages, working conditions and surveillance and automation in the workplace.
Unifor representative Balkar Bains, who was on the picket line in Brampton Friday, said the new legislation has "empowered unions to be able to have fair bargaining."
"Unfortunately, DHL is disregarding that."
DHL, whose 50,000 customers in Canada include Lululemon, Shein and Siemens, continued operations for the first dozen days of the work stoppage but began to wind down earlier this week as the legislation loomed.
Unifor president Lana Payne says the company had brought in replacement workers — a claim DHL has not denied — in a move she says was legal at the time but undermined negotiations for fair wages.
Earlier this week, DHL wrote to Ottawa, asking the federal government to allow the company to continue operating despite the ban, arguing the company provides an essential service.
In response, Unifor wrote to Prime Minister Mark Carney, asking that the federal government not intervene, saying it would remove the employer's incentive to negotiate and settle a fair contract.
DHL has not responded to CBC's request for comment.
Stoppage affecting business, customers
The DHL delivery stoppage comes at a time of turmoil for parcel delivery in Canada, as Canada Post remains at loggerheads with the union that represents 55,000 of its workers.
That, along with the ongoing trade war between the United States and Canada, has been costly for Holly Rockbrune, who owns an antique store in Pickering, Ont. She says about 70 per cent of her clients are American.
"We're constantly having to update how we handle things," Rockbrune said this week. "All of these shipping issues combined really just make things very difficult to run a business."
She says she's had to start using smaller, private shipping companies that are sometimes twice as costly as DHL in order to keep her customers.
"Our orders are down, our order numbers are down, the values are down," she said.
The DHL strike and shutdown has also already caused problems for customers, like Prateek Mahajan, who says he and his fiancée were supposed to get their wedding clothes delivered Friday. He was at the company's Brampton warehouse in the morning in hopes they'd arrived, but he says DHL wouldn't help him.

Orange background

Try Our AI Features

Explore what Daily8 AI can do for you:

Comments

No comments yet...

Related Articles

‘We love you, come on down,': Business owner's message to Canadians boycotting U.S. travel
‘We love you, come on down,': Business owner's message to Canadians boycotting U.S. travel

CTV News

time44 minutes ago

  • CTV News

‘We love you, come on down,': Business owner's message to Canadians boycotting U.S. travel

FILE - American and Canadian flags fly near the Palace Playland amusement park, Wednesday, April 2, 2025, in Old Orchard Beach, Maine, a summer seaside resort town popular with French-Canadian tourists. (AP Photo/Robert F. Bukaty, File( As the summer tourism season heats up and some Canadians choose to boycott U.S. travel, New England states and business owners want to draw Canadian tourists back. Maine's rugged coastline and sandy beaches have helped to earn it the license plate slogan 'Vacationland.' But this year, fewer Canadians are showing up. David Rowland, co-owner of York Beach Beer Company, has noticed fewer Canadian license plates and fewer Canadian surfers in York Beach. 'Down here at Long Sands Beach, it's usually lined with Quebecois or New Brunswick (tourists), and they're not here. Some are. But not like normal,' he said. 'We still have great beer and we're still nice people. And we have great waves and great mountains,' Rowland said. 'I would say, don't be afraid of us. We're not afraid of you. We're sorry.' From February to May, land crossings into Maine were down 27 per cent compared to last year. Other northeast states feel the drop of Canadian travellers too. At a summit in between northeast U.S. governors and Eastern Canadian premiers in Boston earlier this week, Massachusetts Governor Maura Healey told reporters her state expects to see a 20 per cent decline in bookings. 'Vermont reports that hotel reservations by Canadians are down 45 per cent. Credit card spending by Canadians down 36 per cent. In New York City, bookings by Canadians are down 45 per cent,' said Governor Healey. Democratic governors blame U.S. President Donald Trump's rhetoric, after he repeatedly said he wanted to make Canada the 51st state. Trump also imposed tariffs on Canadian goods, including steel and aluminum. Maine's Governor Janet Mills said she's spoken with a bed and breakfast owner whose business has welcomed Canadians for generations but is now dealing with cancellations. 'It's not the tariffs that are affecting them so much as the hurt pride and Canadian citizenry,' said Mills. Maine has set up signs to welcome Canadians at border crossings and tourism visitor centres throughout the state. Its governor will travel to New Brunswick and Nova Scotia next week to meet with premiers, but also to promote her state as a destination. A Leger poll from May found that while Canadians' summer travel intentions are 'strong,' interest U.S.-bound travel this summer is 'collapsing' as only 10 per cent plan to travel to the U.S. this summer, down from 23 per cent last year. The poll also said 75 per cent of those polled who were planning a trip to the U.S. say tariffs announcement influenced their plans. More than half who had planned to visit the U.S. now plan to travel elsewhere. Other factors such as safety concerns, poor exchange rates, not feeling welcome and concerns about border delays also influenced their decisions. How the drop in Canadian tourism is impacting businesses varies depending on who you ask. At The Nevada Hotel in York Beach, Maine, its manager Valerie Fedorchak said they welcome guests from all over the world. Their Canadian guests are still coming. 'I'm really grateful to be able to say that we haven't noticed a substantial impact,' said Fedorchak. Typically, in Old Orchard Beach, Maine, Canadians account for up to 40 per cent of tourists each year. When announcing how Canada would respond to Trump's tariffs In March, former prime minister Justin Trudeau singled out Old Orchard Beach and Florida as places Canadians would choose to avoid. Family-run businesses like the Sandpiper Beachfront Motel welcome regulars from Canada every year, especially from Quebec. For some families, it's a 40-year tradition. 'For us personally we've only had a maybe a handful of people cancel if that,' said manager Michael Rioux, noting their longtime repeat clientele are still coming except one family that gave up seven rooms at the end of July. Rioux said the guest didn't want to cancel but her family did. 'Given the political situation, they wanted to boycott the U.S.,' he said. Rioux said his brother's business has also been dealing with more Canadian cancellations. He thinks the exchange rate, coupled with political turmoil will impact tourism in Old Orchard Beach. 'It's sad, because Canadians lose out on one of their places to go and then the mom and pop places like us lose as well,' Rioux said. Suzanne Ellis, the owner of Johnny Shucks Maine Lobster said the season started off slow, but she's noticed more Canadians showing up recently, especially this week. Ellis said she's very happy to have them here. The operator had been worried because a lot of her friends in Canada said they wouldn't be coming. Ellis estimates about 60 per cent of her customers are Canadians. 'We want to see you, we love you, come on down,' she said. Rioux message for Canadians is to do what you've been doing every year and enjoy your summer vacation. 'I think a lot of the political stuff is keeps us divided. I think we should stay together and help each other out and not fuel into a lot of the political theater and division that they perpetrate in the media,' said Rioux.

SAAQclic: Former CEO says his confidence in IT VP has been shaken
SAAQclic: Former CEO says his confidence in IT VP has been shaken

CTV News

time5 hours ago

  • CTV News

SAAQclic: Former CEO says his confidence in IT VP has been shaken

Commissioner Denis Gallant of the Commission of Inquiry into the Management of the Modernization of the Société de l'assurance automobile (SAAQ) IT Systems is awaiting the start of the public inquiry into the failures of the SAAQclic platform in Montreal on Thursday, April 24 2025. A public inquiry into the SAAQ's costly digital transformation has revealed that it could cost the province nearly half a billion dollars more than originally anticipated. (Christinne Muschi/The Canadian Press) The former president and CEO of Quebec's auto insurance board (SAAQ) says his confidence in his IT leader 'seriously eroded' after the failed launch of the SAAQclic platform, but he was not ready to fire him. On Friday, Denis Marsolais testified about the first weeks of the crisis that followed the disastrous rollout of the new interface in February 2023. He was the one who found himself in the spotlight 'defending his organization' in the media. He relied on the words of his vice-president of information technology (IT), Karl Malenfant. Marsolais gave the example of a radio interview with host Paul Arcand in the early days of the crisis. 'I told him, 'Rest assured, Mr. Arcand, I'm told that the problems (with) the software will be resolved within two to three months.'' 'Again, I'm not making this up. I'm not the expert. I was told that the problems would be resolved within three months,' Marsolais told the Gallant Commission. 'Who told you that?' asked Commissioner Denis Gallant. Malenfant, replied the former CEO. 'Mr. Malenfant, he's selling you the seventh wonder of the world, and you end up with a system that doesn't work,' said the commissioner. Gallant asked him if he still trust his VP of IT, even though there were endless queues in front of the branches and people were not signing up for the platform. 'Now it's starting to seriously fall apart,' Marsolais acknowledged. Yet in the weeks and days leading up to the launch of SAAQclic, he said he was confident about the project, despite some warnings. 'Everyone was not only confident, but agreed to roll it out and that we were ready for deployment. So I trusted the experts around the table,' he said. 'I wasn't told everything' Marsolais suggested that he ultimately felt betrayed by Malenfant. 'Throughout my career, I have always had associate deputy ministers and vice-presidents in my inner circle. I have always trusted these people. They have always been loyal to me. They have never betrayed my trust,' he said. 'Today, I have to tell you that I think there is an exception to the rule,' he added. Marsolais felt that Malenfant did not give him 'all the information at the right time.' 'I am increasingly certain that I was not told everything,' he said, adding that he 'should have been more vigilant.' The executive revealed that someone had suggested he dismiss his IT boss in March 2023. He felt that replacing Malenfant in the middle of a mess would have been 'even more dramatic.' 'I told him that Mr. Malenfant is theoretically retiring in December. (...) I said, 'Give me until June. In June, he will take early retirement and that's it,'' explained Marsolais. Instead, it was Marsolais who left first, when he 'left his role' in April. He is now president of the Office de la protection du consommateur (consumer protection agency). Summer break The conclusion of Marsolais' testimony on Friday marked the end of the eighth week of hearings by the Gallant Commission, which aims to shed light on the setbacks encountered during the SAAQ's digital transformation. Public hearings are suspended until Aug. 18 for a summer break. In the meantime, the commission team will continue its investigation. Tens of thousands of documents must be reviewed. To date, more than 300 exhibits have been filed and 45 witnesses have been heard during the public hearings. 'One thing is already clear: the overall budget for the project has grown to immeasurable proportions,' said the commission's chief prosecutor, Simon Tremblay. The SAAQ's failed digital transition is expected to cost taxpayers at least $1.1 billion, or $500 million more than anticipated, according to calculations by the Auditor General of Quebec. One of the next areas the commission is expected to examine is 'who knew what.' 'We got a taste of it this week. This is the beginning of that part,' said Tremblay. There are still several key players to be questioned, including former CEO Nathalie Tremblay and the current CEO, Éric Ducharme, as well as Malenfant, whose name has come up repeatedly since the testimony began. The latter submitted a request this week to obtain participant status, which would allow him to cross-examine witnesses. His request is currently under review. CAQ ministers François Bonnardel and Geneviève Guilbeault have also not been heard so far. The commission will have to hear them before the National Assembly resumes its work in mid-September. The Legault government has granted the Gallant commission a two-and-a-half-month extension to complete its mandate. The commissioner must submit his report by Dec. 15 at the latest, according to the new schedule. This report by The Canadian Press was first published in French June 20, 2025. Frédéric Lacroix-Couture, The Canadian Press

DOWNLOAD THE APP

Get Started Now: Download the App

Ready to dive into a world of global content with local flavor? Download Daily8 app today from your preferred app store and start exploring.
app-storeplay-store