Villa Copenhagen Automates over 13,700 Tasks in 3 Months Using Flexkeeping's Automated Services
Villa Copenhagen, a 390-room luxury hotel in the heart of Denmark's capital, has fully embraced automation as a way to enhance efficiency, empower staff, and scale the kind of personalized service today's travellers expect.
In just three months, the hotel automated 13,778 operational tasks using Flexkeeping's Automated Services solution, freeing up time for teams to focus on what matters most: the guest.
Automated Services is foolproof , said the hotel's Front Desk Manager. Efficiency and effectiveness are big value drivers for us. We know there's not going to be an error along the way, and that provides a better experience for the guest.
Over 6,000 of these automated tasks were personalized services for guests.This included surprise and delight moments for AMEX customers, proactive in-room details like baby cots or extra towels, and real-time responses to late check-outs, room moves, and other guest requests. Using Automated Services, Villa Copenhagen could scale up these types of services without adding complexity or manual workload.
Flexkeeping's seamless integration with Mews made it easy for the team to transition into a new workflow quickly and enthusiastically.
What I love most about Flexkeeping is that it's very integrated with Mews , said Villa Copenhagen's Housekeeping Manager. Everything you see in Mews, you see reflected in Flexkeeping. Other platforms didn't offer us that option.
The impact of the integration expands beyond Mews to other guest-facing apps, like Oaky. This has opened the door for Villa Copenhagen to capitalize on new revenue opportunities and ensure they are always delivered on, for improved profitability and guest loyalty.
At Villa Copenhagen, Automated Services didn't just save time. It redefined how work gets done.
By removing manual workload and decision-making from daily routines, the team has unlocked new levels of efficiency and boosted morale, while delivering consistent guest experiences. This is the future of hospitality. We feel the bear has been poked, and hoteliers have become aware of how operations can be automated. Our door is open to set them up for success. Larisa Deduš, VP of Customer Success at Flexkeeping
About Flexkeeping
Flexkeeping looks like a hotel operations platform and feels like a sigh of relief. Through smart automation and AI-driven collaboration, we power shockingly smooth experiences for hotel teams and their guests. That's why thousands of properties worldwide trust Flexkeeping to make their operations more profitable.
Our mission: to change how hotels operate. For good. Will yours be next? Find out at www.flexkeeping.com.
Marieke Wisse
Head of Marketing
View source
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Hospitality Net
5 days ago
- Hospitality Net
Mews' AI-Powered Smart Tips Top 5 Million Weekly Views, Revolutionizing Guest Personalization
Amsterdam – Mews, the industry-leading hospitality cloud, has announced a major milestone in broadening hospitality teams leveraging AI in their day-to-day. AI Smart Tips is reshaping guest interactions by giving hotel staff easy access to a centralized summary of each guest's key information and preferences, available at every point of contact throughout the guest's stay. Mews AI Smart Tips are now viewed over 5 million times a week by hoteliers around the world, helping them to personalize the experience for their guests. Gone are the days of sifting through scattered notes and CRM tabs. AI Smart Tips intelligently compiles and summarizes data such as reservation details, housekeeping notes, and past stay behavior, giving hotel teams an instant, actionable snapshot of each guest. Employees are now encouraged to take notes of anything that can be used to delight guests in the future. The result: faster insights, fewer missed opportunities, and consistently exceptional service. At Boardwalk Boutique Hotel Aruba, a 49-room family-run oasis nestled in a former coconut plantation, AI Smart Tips has fundamentally changed how their team operates. 'Our guest experience is our loyalty program. That's what our guests come back for,' said Trisha Reinkemeyer, Assistant Hotel Manager at Boardwalk Boutique Hotel Aruba. 'With AI Smart Tips, our staff sees everything they need in one blink of an eye. The bananas our housekeeping team noticed in a guest's room? The system remembered, so we made sure to leave bananas in their room during their next day. It's those small details that put a smile on their face.' Boardwalk's team reads every Smart Tip, combining this insight with Guest Lifetime Value data to fine-tune service for their highly loyal clientele - some of whom have been returning for over 30 years. AI Smart Tips even inspired them to test a post-stay feedback tool to one that feeds directly into guest notes , knowing Mews will surface this valuable context when it matters most. For Robin Schluter, Owner at Auberge St Pol in Belgium, AI Smart Tips has transformed the guest welcome experience: 'The AI Smart Tips feature in Mews has revolutionized how we greet returning guests, adding a personal touch to each interaction. The feature has streamlined our operations and enhanced our ability to deliver top-notch service to every guest.' Designed for the Way Teams WorkAI Smart Tips lives directly in the guest profile - one of the most frequently accessed areas of the PMS – and in the Reservation calendar, making it a seamless addition to daily workflows. It's a major time-saver for busy teams, cutting down hours previously spent switching between systems and searching for relevant guest insights. By harnessing AI to centralize guest intelligence, Mews AI Smart Tips allows every team member, from front desk to housekeeping, to become a service expert with just a glance. About Mews Mews is the leading platform for the new era of hospitality. Powering over 12,500 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include BWH Hotels, Strawberry, The Social Hub and Airelles Collection. Mews was named Best PMS (2024, 2025) and listed among the Best Places to Work in Hotel Tech (2021, 2022, 2024, 2025) by Hotel Tech Report. Mews has raised $410 million from investors including Growth Equity at Goldman Sachs Alternatives, Kinnevik and Tiger Global to transform hospitality. Katie Halfhead Senior Communications Manager
Hospitality Net
6 days ago
- Hospitality Net
Reservations Now Being Accepted for 1 Hotel Copenhagen
1 Hotels, the mission-driven luxury lifestyle brand founded by hospitality visionary Barry Sternlicht, is thrilled to announce that reservations are now open for 1 Hotel Copenhagen, a nature sanctuary set to open in August in the heart of Denmark's capital. The property is a reimagining of the Skt. Petri, an iconic hotel in the historic Latin Quarter. 1 Hotels is transforming the space into a 282-room retreat that combines the brand's trademark biophilic design with Scandinavian craftsmanship, integrating organic textures, reclaimed materials, and native greenery to create an urban oasis. A commitment to mindful living is reflected throughout the property, from energy-efficient operations aligned with LEED Gold and BREEAM Excellent standards to a garden space that supplies herbs and edible flowers for the restaurant. An on-site bee hotel supports biodiversity and invites guests to connect more deeply with nature. "Copenhagen is the epicenter of conscious living, leading the world in urban innovation, cycling culture, and green living," says Barry Sternlicht, Founder of 1 Hotels and Chairman of Starwood Hotels. "1 Hotel Copenhagen is the embodiment of the city's commitment to environmental responsibility and wellness—bringing together nature, heritage, and modern design to create a hotel experience that is as inspiring as it is responsible. This isn't just about where you stay—it's about how you live and how your choices impact the world around you." "Design is woven into the DNA of Copenhagen—it's not just aesthetic, it's cultural," says Raul Leal, CEO of Starwood Hotels. "With 1 Hotel Copenhagen, we've created a space that responds to that tradition, where material choices and architectural elements reflect both Scandinavian craftsmanship and our nature-inspired approach. It's a distinctly Nordic interpretation of the 1 Hotels ethos—biophilic, rooted in place, and inherently connected to the planet." Centrally located at Krystalgade 22 in the historic Latin Quarter, 1 Hotel Copenhagen offers guests prime access to the city's most celebrated landmarks, including Tivoli Gardens, the Round Tower, Rosenborg Castle, and the Botanical Garden. Guests can explore on foot or by bicycle, embracing the city's renowned cycling culture. Key transportation links are close by, including Nørreport Station (a five-minute walk), Copenhagen Central Station (a 15-minute walk), and Copenhagen Airport (an easy 20-minute metro ride). Design that Honors Nature and Nordic Craftsmanship This property is a collaboration between leading architecture and design firms—including AvroKO, Norm Architects, Arkitema Architects, Synergy Architects, and 1 Hotels' in-house studio. Interiors feature natural materials (oak, linen, limestone) and a thoughtfully curated lighting design, bringing warmth and depth to the space. Handcrafted Danish furnishings have been selected to accentuate the surrounding architecture. Guests are welcomed into an airy, light-filled atrium lounge anchored by a grand staircase, an intimate fireplace, and inviting lounge seating. Lush greenery and tall trees blur the boundaries between the interior and exterior environments, creating a vibrant, immersive space that transitions effortlessly from day to night. Views look out on a courtyard garden planted with wildflowers and herbs. Each of the 252 guest rooms and 30 suites is designed to be a serene sanctuary, with natural textiles and expansive windows that frame the city's beauty. Bathrooms are outfitted with stone sinks, rainfall showers, and greenery accents, evoking the tranquility of Denmark's forests. In-room amenities like eco-friendly Bamford bath products, sustainably sourced bedding, and yoga mats round out the brand's commitment to elevated, conscious living. Flavors that Celebrate the Land At 1 Hotel Copenhagen, the culinary experiences are deeply connected to nature and the changing seasons. Fjora, helmed by Green Michelin-starred Chef Chantelle Nicholson, who will also oversee the property's food & beverage program, is a quiet tribute to the gentle rhythm of the North. Its name is inspired by the fjords, those ancient, deep inlets where land meets sea. The dining experience honors local ingredients and Nordic traditions with modern simplicity. Every element—from the seasonally driven menu to the interiors crafted from raw materials—strikes a thoughtful balance between refinement and wildness, nature and nurture. PÆRE—a play on the Danish words for "pear" and "lightbulb"—is a spirited bar and gathering place. Here, cocktails change with the seasons and incorporate freshly foraged botanicals for drinks that are as imaginative as they are transporting. The vibe is warm, modern, and distinctly Danish. Light is central to the experience, reflected in the airy interiors and those unforgettable "lightbulb moments" sparked among friends. The hotel also features the Farmstand, which brings the region's bounty indoors. This open, market-style hub offers a rotating selection of fresh, seasonal fruits and local artisanal products—perfect for a quick snack, a nourishing pick-me-up, or a taste of Copenhagen to bring home. Complementing its culinary offerings, 1 Hotel Copenhagen has a range of versatile event spaces that reflect the brand's commitment to biophilic design, purposeful functionality, and meaningful connections. Natural materials, warm and inviting aesthetics, and smart technology set the tone across four venues, including Oak, which accommodates up to 200 guests. Juniper, Poplar, and Ember provide intimate settings for groups of 16 to 24. Each of the spaces offers flexible layouts, making them ideal for everything from board meetings to milestone celebrations. Wellness and Mindful Living Well-being at 1 Hotel Copenhagen is an invitation to reconnect with yourself and the natural world. At The Field House Gym—the hotel's 24-hour fitness center—guests can book personal training, HIIT, Pilates, or conditioning sessions led by top-tier instructors in a space that is alive with natural materials. Opening in early 2026, Bamford Wellness Spa—created in partnership with Carole Bamford, a pioneer in organic, sustainable, and holistic living—will offer a range of mind-body therapies and treatments inspired by nature. With interiors of oak, stone, and soft lighting, the spa will serve as a deeply restorative sanctuary, encouraging reflection, balance, and renewal. Built with Purpose 1 Hotel Copenhagen reflects our ongoing commitment to responsible hospitality in Scandinavia, shaped by thoughtful design and operational practices that prioritize resource efficiency, local engagement, and long-term environmental stewardship. The hotel is on track to achieve both LEED Gold and BREEAM Excellent certifications and integrates sustainability whenever possible, starting with the adaptive reuse of the original Skt. Petri structure—which has been transformed with minimal demolition. Energy efficiency is built into the hotel's infrastructure, with features like high-performance triple-glazed windows and smart occupancy sensors. Throughout the property, there are locally sourced, reclaimed materials, including Dinesen wood paneling, handcrafted limestone walls, and sustainable textiles from Kvadrat. The biophilic design includes lush interior greenery, native plantings, balcony planters, and a 3.2-meter-high green wall that supports biodiversity and air quality. It's a thoughtful, intentional way of traveling—where luxury doesn't cost the earth. Book Your Stay Be among the first to experience 1 Hotel Copenhagen, where sustainable luxury meets Scandinavian soul. Reservations are now open. To book your stay or learn more, visit Hotel website
Hospitality Net
29-05-2025
- Hospitality Net
Hilton's LXR Brand Debuts in Paris
Hilton (NYSE: HLT) announces the recent opening of Sax Paris, LXR Hotels & Resorts. Located in Paris's elegant 7th arrondissement, the 118-room property is housed in a historic neo-Gothic building, boasting panoramic rooftop views. Marking the debut of the LXR Hotels & Resorts brand in France, Sax Paris joins a global collection of luxury hotels in sought-after destinations that invite guests on a journey of discovery and adventure. Sax Paris is owned and developed by Compagnie de Phalsbourg, a French real estate company. Sax Paris transforms a landmark 1899 building, formerly home to the Ségur telephone exchange, into a refined gathering place where travellers and Parisians come together to connect, converse, and experience the authentic lifestyle of the renowned Rive Gauche (Left Bank). Designed in the spirit of the 7th arrondissement - where art, culture, and sophistication converge - the hotel invites guests to relax and soak up its elegant atmosphere. Sax Paris offers contemporary rooms and suites, two distinctive restaurants, a stylish cocktail bar, and versatile event spaces. Guests can relax in the outdoor pool and garden, and the fitness and spa club provide a luxurious retreat. From this stylish base, guests can easily explore nearby treasures such as the Eiffel Tower, Musée d'Orsay, and Jardin du Luxembourg. Simon Vincent CBE, president, Europe, Middle East & Africa, Hilton, said: "Sax Paris, LXR Hotels & Resorts epitomises modern luxury, elevating the guest experience within the beautiful surroundings of this reimagined Parisian landmark. As we surpass the milestone of 1,000 operating hotels across Europe, the Middle East, and Africa, this latest addition to our portfolio marks our first luxury hotel in the heart of Paris. The opening also symbolises our continued commitment and growing presence in the French market and exemplifies our dedication to delivering unique and exceptional hotels in the world's most iconic destinations." Feisal Jaffer, global head, LXR Hotels & Resorts added: "Sax Paris, LXR Hotels & Resorts marks a significant moment for our brand as we debut in France. Paris is a city of timeless allure, making it the perfect setting for LXR's expansion into new, culturally rich destinations. As we continue to grow our global portfolio, we remain dedicated to curating independent, one-of-a-kind hotels that offer deeply personal and transformative experiences." Philippe Journo, founder and executive chairman of Compagnie de Phalsbourg, also commented: "We are delighted with the recent opening of Sax Paris, LXR Hotels & Resorts, which has already set itself as one of the trendiest venues in Paris, fully embodying our vision of what luxury lifestyle should stand for in the heart of the city's prestigious 7th arrondissement. The hotel offers a unique view of Paris's iconic monuments that no one should miss when coming to the City of Light!" Unrivalled hospitality steeped in Left Bank culture The hotel's design studio, led by Karine Journo, reinterprets Left Bank sophistication through a modern lens, uniting talented artists, decorators, and designers. Guests are welcomed via The Galerie, a vibrant social hub adorned with 200 mirrors and Baccarat chandeliers. Beyond the gallery lies the SAX Garden, a city centre oasis designed by Studio Ravn, inspired by romantic French-style gardens, and featuring a heated outdoor pool and jacuzzi. Sax Paris also showcases creations from renowned contemporary artists, including Arik Levy's crystal sculpture 'Rockstone' at the garden entrance and a restaurant ceiling mural by street artist Sto, referencing the building's historic République Française insignia. The hotel's 118 rooms and suites feature a contemporary design of neutral colours and natural materials, including marble bathrooms and wood panelling. Many offer connecting options for families, while others open onto private terraces. Three signature suites - The Studio, The Winter Garden Suite, and The Signature Suite - feature in-room cocktail stations. Minibars are stocked with Parisian favourites curated through a partnership with the iconic Le Bon Marché's La Grande Épicerie de Paris. Sax Paris presents distinctive dining concepts. Restaurant Le SAX is an all-day bar and restaurant for hotel guests and Parisians alike to socialise and dine over brunch, lunch or dinner. Presided over by Executive Chef, David Maroleau, who has previously led Michelin-starred restaurants, Restaurant Le SAX showcases the best of 'all that we love.' The celebrated Kinugawa brand brings its acclaimed Franco-Japanese dining experience to the top of Sax Paris. Kinugawa Rive Gauche, a two-story rooftop restaurant, blends Parisian elegance with Japanese culinary artistry. The cocktail bar reinterprets Parisian classics with Japanese elements such as yuzu and shiso. Exclusive adventures and amenities The experienced concierge team is ready to tailor each guest's stay. As part of the LXR Hotels & Resorts Pursuit of Adventure programme, guests can explore the essence of the Rive Gauche through intimate and specially curated experiences. These include a gourmet picnic with a stunning view of Les Invalides, a behind-the-scenes tour of the Eiffel Tower, and a private pontoon cruise on the Seine for a memorable Parisian adventure. The Fitness & Spa SAX Le Club, open 24/7 for hotel guests and members, offers Technogym equipment, a sauna, a hammam, and treatment rooms for massages and facials. Designer bicycles and personalised pet-friendly services are also available. Sax Paris, LXR Hotels & Resorts is part of Hilton Honors, the award-winning guest-loyalty programme for Hilton's 24 distinct hotel brands. Members who book directly have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount, free standard Wi-Fi and the Hilton Honors mobile app. Sax Paris, LXR Hotels & Resorts is located at 55 Avenue de Saxe, Paris, 75007, France, close to the Sèvres-Lecourbe and Duroc metro stations. Hotel website
