Connected AI podcast: Intercom's Karen Church on how AI is a game-changer for customer support
Welcome to the latest episode of the Connected AI Podcast, a fortnightly podcast presented by Charlie Taylor, the Business Post's technology editor, and Elaine Burke, one of our leading contributors.
The Connected AI Podcast, which is brought to you in association with Expleo, aims to cut through the hype and get to the heart of AI for business, with expert guests offering their advice, and the hosts giving their take on big developments in the space.
In the latest episode we're talking to Karen Church, vice president for research and data science at Intercom. Karen talks to us about the tech unicorn's early embrace of Gen AI and how its agent Fin is radically changing customer support for the better
In addition, Charlie and Elaine discuss Open AI's latest travails, new funding for Perplexity, Klarna's roll-back on hiring humans, and trouble for Google's 'cash cow' as AI operators take on search.
The Connected AI Podcast. You won't want to miss it.
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