Latest news with #Intercom
Yahoo
16-05-2025
- Business
- Yahoo
Intercom Team Jets into FundedNext for Exclusive AI Collaboration
AJMAN, United Arab Emirates, May 16, 2025 (GLOBE NEWSWIRE) -- On May 7–8, FundedNext hosted Intercom's senior delegation, led by Phil Moore (Head of Sales Engineering) and Ciaran Nolan (Senior Director, EMEA), for a focused two-day collaboration at FundedNext's Operations & Support Hub. FundedNext is one of Intercom's most strategic and high-impact clients globally. The partners leveraged this event to significantly enhance Fin AI, Intercom's next-generation AI support assistant, by advising on advanced, agentic layers capable of handling personalized, high-volume queries at an unprecedented scale. FundedNext has been working with Intercom since Fin AI's early days—nearly a year ago. From the start, they fully integrated Fin, tested it extensively, and pushed its limits through hands-on experimentation. The partnership grew deeper with early access to roadmap features, dedicated engineering support, and participation in closed betas and focused six-week sprints to help refine the product. Workshop OverviewOver two intensive days, FundedNext and Intercom teams co-built strategies to evolve Fin AI into a sophisticated, agentic support layer. Day one began with a comprehensive review of Fin AI's business impact at FundedNext, spotlighting significant boosts in productivity and customer satisfaction. This was followed by live demonstrations of advanced features, prompting FundedNext's leadership to provide deep insights on security protocols, regulatory compliance, and integration priorities informed by extensive operational expertise. On day two, Intercom's delegation collaborated directly with FundedNext's Client Experience team. Together, they analyzed customer scenarios across the spectrum—from basic informational queries to personalized, high-volume, and highly complex cases demanding precise human intervention. These interactive sessions will help to refine Fin AI's ability to deliver automated and semi-automated workflows tailored specifically to FundedNext's operational scale. Both teams committed to industry-leading AI safety protocols and proactive regulatory compliance—ensuring every automated decision is transparent, auditable, and built on iron-clad data protections. Phil Moore, Head of Sales Engineering at Intercom, said:'Workshops like these deliver results that months of Slack messages or video calls simply can't. When we collaborate side by side, ideas flow instantly, alignment happens naturally, and we leave with a shared vision that drives real progress.' Why FundedNext is the Ultimate Proving Ground for Fin AIServing retail traders globally with highly diverse and complex trading programs, FundedNext generates a large volume of data, providing Fin AI with a uniquely challenging environment to rapidly advance its predictive capabilities. Successfully managing FundedNext's diverse requirements positions Fin AI to perform exceptionally across any global customer support context. Tanzim Hasan Fahim, VP of Technology at FundedNext, commented:'At FundedNext, we manage some of the industry's most demanding environments. Integrating Fin AI requires meticulous execution, particularly around security and compliance. Our close collaboration ensures we're not just adopting technology, but actively setting standards for how AI transforms customer support.' Syed Abdullah Galib, Chief Strategy Officer at FundedNext, said:'Our partnership with Intercom is already robust, but this workshop pushes our collaboration even further. We are co-shaping the future of AI support—leveraging our unique operational scale to finetune agentic solutions capable of handling hundreds of thousands of complex, personalized interactions seamlessly and securely.' A Generational Breakthrough for Customer SupportThis engagement represents a new paradigm in AI-powered customer service—uniting global technology leaders and enterprise innovators to co-build intelligent, agentic support systems. By merging AI-driven efficiency, human expertise, and rigorous security standards, FundedNext and Intercom are defining the future, ensuring every customer interaction is handled with precision, empathy, and unmatched reliability. About the Partners IntercomIntercom enables customer engagement for 30,000+ businesses with a unified platform combining chat, automation, and AI workflows. Its latest roadmap introduces proprietary AI-agent features that blend Fin's automation with expert human handoffs. FundedNextFundedNext is a UAE based global proprietary trading platform offering simulated funding to traders in 180+ countries. FundedNext further supports trader development through expert educational resources, a thriving trading community, strategic networking opportunities, and advanced analytical tools. They recently launched their futures prop firm and are expanding their market by introducing its brokerage division in mid-May. Contact:Namia A photo accompanying this announcement is available at in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Post
14-05-2025
- Business
- Business Post
Connected AI podcast: Intercom's Karen Church on how AI is a game-changer for customer support
Welcome to the latest episode of the Connected AI Podcast, a fortnightly podcast presented by Charlie Taylor, the Business Post's technology editor, and Elaine Burke, one of our leading contributors. The Connected AI Podcast, which is brought to you in association with Expleo, aims to cut through the hype and get to the heart of AI for business, with expert guests offering their advice, and the hosts giving their take on big developments in the space. In the latest episode we're talking to Karen Church, vice president for research and data science at Intercom. Karen talks to us about the tech unicorn's early embrace of Gen AI and how its agent Fin is radically changing customer support for the better In addition, Charlie and Elaine discuss Open AI's latest travails, new funding for Perplexity, Klarna's roll-back on hiring humans, and trouble for Google's 'cash cow' as AI operators take on search. The Connected AI Podcast. You won't want to miss it. Listen here or wherever you usually pick up your podcasts.
Time Business News
09-05-2025
- Business
- Time Business News
Workflow Automation: Streamlining Business Processes with Generative AI Integration Services
In 2025, Generative AI Integration Services are at the forefront of enterprise digital transformation, redefining how businesses automate workflows, eliminate redundancies, and drive strategic growth. With the proliferation of large language models (LLMs), image synthesis tools, and multimodal AI systems, organizations are now empowered to automate not just mechanical processes but also creative and cognitive tasks across departments. The Rise of Generative AI Integration Services in Workflow Automation The integration of Generative AI into business workflows is no longer an emerging trend—it's a necessity. As per a 2025 McKinsey Global Survey, over 60% of enterprises have adopted some form of Generative AI Integration Services in their operations. These services combine advanced machine learning models with tailored API integrations, RPA (Robotic Process Automation), and cloud-native solutions to create intelligent, self-optimizing systems. Key drivers of adoption include: Growing demand for 24/7 operational continuity. Need for hyper-personalized customer experiences. Competitive pressure to reduce operational costs. The rise of remote and hybrid workforces. Automating Repetitive Tasks Across Departments Generative AI Integration Services enable organizations to automate complex workflows that traditionally required human oversight. Here's how different departments are benefiting: 1. Marketing & Content Operations Automatic generation of SEO-optimized blog posts, email campaigns, and social media content. AI-driven brand consistency with prompt-based content approvals. 2. Customer Service & Support AI chatbots that understand nuanced queries and resolve issues autonomously. Multilingual virtual assistants integrated across support platforms like Zendesk and Intercom. 3. HR and Recruitment Automated job descriptions, candidate screening, and interview scheduling. Personalized onboarding experiences powered by generative video and text content. 4. Legal and Compliance Drafting and summarizing contracts with embedded compliance checks. Regulatory documentation generation with real-time policy updates. 5. Finance and Procurement Invoice processing and approval workflows with anomaly detection. Automated procurement documentation and vendor communication. 6. IT Operations and DevOps Auto-generated scripts and infrastructure-as-code templates. Intelligent incident response and ticket resolution workflows. 2025 Insights: What's New and What's Next 1. Multimodal AI Integration: Generative AI in 2025 is no longer limited to text. Services now support text, voice, image, and code generation within unified workflow platforms. For example, sales teams use AI to auto-generate visual proposals from CRM data in real time. 2. Autonomous Agents: Autonomous AI agents powered by Generative AI Integration Services can initiate tasks, interact with systems, and make decisions with minimal human input. From setting up meetings to launching email campaigns, these agents are revolutionizing digital task management. 3. AI-Native Process Reengineering: Organizations are reengineering legacy workflows entirely around AI capabilities—shifting from AI-enhanced to AI-native operations. AI becomes not just a helper but the backbone of the workflow itself. 4. Real-Time Collaboration Between AI & Human Teams: New tools like AI copilots are embedded into SaaS platforms (e.g., Microsoft 365 Copilot, Google Workspace Duet AI), enabling real-time collaboration where humans and AI edit documents, generate insights, and manage tasks together. 5. Predictive Workflow Optimization: Generative AI models now anticipate process inefficiencies and dynamically re-route workflows for improved throughput and accuracy. Strategic Benefits of Generative AI Integration Services 1. Enhanced Efficiency & Speed Businesses reduce turnaround time on tasks like data entry, content creation, and report generation by up to 80%. 2. Cost Optimization By automating previously labor-intensive processes, companies save millions annually. Generative AI reduces reliance on outsourced manual work. 3. Workforce Empowerment Employees spend more time on strategic, creative, and value-generating activities. AI handles routine work, improving morale and productivity. 4. Competitive Edge Early adopters of Generative AI Integration Services report faster time-to-market for products and improved customer satisfaction scores. 5. Scalability with Flexibility Workflows scale effortlessly as business needs grow, without increasing headcount. AI systems adjust dynamically to workload changes. Implementation Roadmap Step 1: Workflow Audit Identify manual processes, bottlenecks, and repetitive tasks across departments. Step 2: Choose the Right Generative AI Integration Partner Select vendors that provide customizable, secure, and scalable integration services aligned with your tech stack (e.g., OpenAI, Azure, AWS Bedrock). Step 3: Pilot & Test Run proof-of-concept projects in isolated environments before scaling. Step 4: Governance and Compliance Establish data privacy, ethical use, and regulatory compliance frameworks. Step 5: Train & Upskill Teams Equip employees with skills to work alongside generative AI tools for maximum synergy. Step 6: Monitor & Iterate Regularly evaluate performance and refine workflows using AI-powered analytics. Frequently Asked Questions (FAQs) Q1. What are Generative AI Integration Services? A: These are services that connect generative AI models (text, image, audio, video, and code generation) with enterprise systems and workflows to automate tasks, enhance creativity, and boost operational efficiency. Q2. What types of businesses benefit most from these services? A: Any business with repetitive processes, large volumes of content, or complex decision-making benefits—especially in sectors like FinTech, healthcare, eCommerce, HR, and customer service. Q3. Is Generative AI integration secure and compliant with data regulations? A: Yes. Top providers ensure GDPR, HIPAA, SOC 2, and other regulatory compliance with robust encryption, access control, and audit trails. Q4. How does it differ from traditional automation? A: Traditional automation follows predefined rules. Generative AI Integration Services use dynamic, data-driven models that adapt, learn, and generate outputs intelligently, often handling creative or unstructured tasks. Q5. What's the ROI of implementing Generative AI Integration Services? A: Organizations report up to 3–5x returns in cost savings, productivity, and time efficiency within 6–12 months of implementation. Q6. Can these services be customized for industry-specific needs? A: Absolutely. Generative AI solutions can be fine-tuned using industry data and integrated with sector-specific platforms to meet tailored business goals. Final Thoughts In an era defined by agility, scale, and digital fluency, Generative AI Integration Services are a cornerstone of future-ready business operations. The potential to reimagine workflows, unlock human creativity, and deliver unprecedented operational speed makes 2025 the perfect time for organizations to invest in this transformative technology. By strategically integrating generative AI into everyday processes, companies are not just automating—they're innovating at scale. TIME BUSINESS NEWS
Malaysian Reserve
08-05-2025
- Business
- Malaysian Reserve
Verkada introduces new dual-head camera, enhanced alerting capabilities
SAN MATEO, Calif., May 8, 2025 /PRNewswire/ — Verkada, a leader in cloud-based physical security, today announced its new dual head camera and enhanced alerting capabilities on its Command platform, along with a wide range of updates that will make it even easier for its customers around the world to keep their people and places safe. Verkada is expanding its multisensor line with a new dual head camera, the CY53-E Two-Camera Multisensor. With two viewing angles from a single install point, an advanced onboard processor, and 2.55x optical zoom in each sensor, organizations can minimize potential blindspots with increased visibility and AI-based analytics and alerts. Verkada also introduced enhanced alerting capabilities that enable customers to integrate Verkada Guest, LPR, Alarm events, and Helix events into Verkada's Alert Inbox. This means that security teams at a manufacturing site can now receive an alert anytime a visitor or contractor arrives on-site, or a luxury retailer can get an alert anytime a customer purchases a specific high-value product. This will significantly enhance its customers' ability to monitor, assess, and respond to critical issues. 'Each new product and feature that we introduce is purpose-built to serve our customers' evolving needs,' said Brandon Davito, Senior Vice President of Product and Operations at Verkada. 'Whether it's our new two-camera multisensor to monitor entry and exit points more effectively or our customizable, cross-product alerting capabilities, every addition to Verkada's platform is designed to support efficient enterprise deployments today and scale with our customers into the future.' Verkada also announced a range of additional product and platform updates, including: Deeper integration between Alarms and Access Control with the addition of door event triggers – door opened, door held open, and door forced open events – to the Verkada Alarms solution. Like intrusion sensors, any access control alarm trigger can be assigned to alarm partitions, paired with cameras for video verification, and subject to the same arm/disarm methods as schedules or key codes. Learn more. Features designed for enhanced emergency response with Verkada's Intercom, including the ability to create a unique, local phone number associated with outgoing Intercom calls. This not only gives organizations more visibility and the ability to call and 'talk down' to a specific intercom, but also enables them to configure 911 dialing for blue light deployments or emergency scenarios. Learn more. Continued improvement to the visitor experience with an expanded set of on-demand credentials that organizations can grant for temporary building access, which now includes PIN and QR code options, as well as a new Cisco Meraki integration that provides guests with automatic access to the WiFi network at check-in. Learn more. Enhanced features and functionalities that speed up investigations, including the ability to group persons of interest into lists and the expansion of History Player Search to include vehicles. Learn more. New deterrence capabilities, with a wireless siren and strobe that can be triggered by Verkada Alarms. Verkada is also enhancing large site support across its Alarms product with the ability to now connect an unlimited number of its BK22 keypads with one ethernet drop and reducing wiring costs with the ability to daisy-chain up to four of its BE32 expanders. Learn more. Enhanced functionality for customers on-the-go with Verkada Guest, LPR functionality, Floorplans, and 'My Account' page now available in the Command mobile app. Learn more. Refreshed UI and search experience in Command that will make it even easier for security administrators to navigate their settings on Verkada's platform, with instant filtering and new feature groupings. Verkada customers can now simply type keywords related to any Command admin setting and find what they need. Learn more. About Verkada Designed with simplicity in mind, Verkada's six product lines — video security cameras, access control, environmental sensors, alarms, workplace, and intercoms — provide unparalleled building security through an integrated, cloud-based software platform. Over 30,000 organizations across 93 countries worldwide, including 91 of the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. For more information, please visit
Fast Company
07-05-2025
- Business
- Fast Company
How small businesses can harness AI to win big
These days, running a small business feels a bit like standing in the eye of a digital hurricane. The world is changing fast. Competition is tougher. Customers are savvier. And expectations are sky high. But here's the good news: Artificial intelligence (AI) has finally matured to the point where it's not just for Silicon Valley giants anymore—it's accessible, affordable, and downright essential for small businesses like yours and mine. I've spent the past year diving headfirst into AI, testing tools, automating tasks, and learning how to make smarter decisions with less effort. Let me tell you: the game has changed. If you're not using AI in your small business yet, you're leaving time, money, and opportunity on the table. So, let's talk about the most beneficial AI technologies for small businesses and how you can start using them today. Let's start with the obvious one: customer support. Back in the day, I'd spend hours answering emails, DMs, and support tickets. Now? My AI chatbot handles 80% of it. Tools like Zendesk AI, Intercom, and ChatGPT-powered bots can answer FAQs, process refunds, route requests, book appointments, and even upsell products or services. The best part? Customers get instant responses—24/7—and I get my time back. You no longer need a huge support team to deliver a world-class customer experience. You just need the right AI assistant. Tip: Train your chatbot using your actual FAQs, product descriptions, and tone of voice. The more context you give it, the better it performs. 2. AI FOR CONTENT CREATION AND MARKETING If marketing feels like a full-time job (on top of the one you already have), AI can seriously lighten the load. Tools like Jasper, and ChatGPT can write social media posts, blog articles, email newsletters, product descriptions, and ad copy. I've used AI to brainstorm campaigns, rewrite emails, and even script videos. It doesn't replace your voice—it enhances it. What used to take me hours now takes minutes. Tip: Use AI to generate a first draft, then add your personal touch. It saves time and keeps your content authentic. 3. AI-POWERED ANALYTICS AND FORECASTING Small businesses often operate on gut instinct, but now we have better tools. Platforms like Zoho Analytics, Tableau with AI plugins, and Microsoft Power BI now include predictive analytics powered by machine learning. You can forecast sales, spot trends, and even identify customer churn risks without needing a data science degree. I recently used predictive AI to forecast which products would perform best in Q2 based on seasonal trends and customer behavior. That insight helped me adjust inventory ahead of time and avoid overstocking slow movers. Tip: Start by consistently tracking your data—sales, customer behavior, engagement, etc. Remember: AI is only as smart as the data you give it. 4. AI FOR HIRING AND HR Hiring is tough, especially for small businesses competing with big employers. AI recruiting platforms like Breezy HR, HireVue, and Recruitee can scan resumes for qualifications, rank candidates, automate interview scheduling, and even assess soft skills through video AI. Personally, these tools have saved me weeks of manual review and even helped me find team members who were a better fit long term. Tip: Use AI to screen and streamline, but never fully replace the human touch in hiring. Culture still matters more than keywords. 5. AI-DRIVEN INVENTORY AND SUPPLY CHAIN MANAGEMENT If your business relies on physical products, AI can help you run leaner and smarter. Tools like NetSuite, ShipBob AI, or TradeGecko (now QuickBooks Commerce) can help predict demand, optimize restocking, automate purchase orders, and spot supply chain issues before they become disasters. For my small product line, this has meant better margins, fewer stockouts, and happier customers. Tip: Sync your AI tools with your sales platform (like Shopify or Square) so you can make decisions based on real-time data. 6. AI PERSONALIZATION TOOLS Customers now expect a personalized experience. AI lets you deliver it without hiring a full-time marketing team. Tools like Klaviyo, HubSpot, and Salesforce AI analyze customer behavior and send smart product recommendations, personalized offers, and dynamic email content. This kind of personalization used to be a luxury—now, it's standard. Tip: Set up customer segments and let the AI learn from how people interact with your emails, website, or store. AI ISN'T REPLACING US—IT'S EMPOWERING US I know some people worry that AI is going to take jobs or replace business owners. But here's what I've learned: AI doesn't replace people—it replaces inefficiency. It gives small business owners like us more time to focus on growth, strategy, and service—the things only humans can truly master. If you've been on the fence, now's the time to experiment. Pick one area of your business where you're spending too much time or money. Find an AI tool. Try it. Tweak it. Learn from it. The earlier you adopt, the further ahead you'll be.
