CM reviews repair works of roads, bridges; asks officials to adopt proactive approach, ensure immediate redressal of complaints

Indian Express

15-07-2025

Chief Minister (CM) Bhupendra Patel on Tuesday reviewed the ongoing repair works of roads and bridges across the state through the video wall of the CM Dashboard. He directed officials to adopt a proactive approach to road repairs, ensure quick restoration of traffic movement and the immediate redressal of citizens' complaints by prioritising road maintenance.
The meeting was attended by Chief Secretary Pankaj Joshi; Additional Chief Secretary to the CM, M K Das; CM's advisor S S Rathore, Principal Secretary of Urban Development and Urban Housing Department (UD&UH Department), M Thennarasan; Additional Principal Secretary to the CM, Avantika Singh; Secretary to the CM, Vikrant Pandey; Secretary of Roads and Buildings (R&B) Department, P R Patelia and others. Officials from district administration and urban local bodies also participated through video conference.
As per an official release from the Chief Minister's Office, CM Patel instructed engineers and officials to ensure that no complaint, however small, remains unresolved and that repair works are prioritised to prevent the public from facing any inconvenience.
The CM emphasised that all complaints received through the R&B department's 24×7 control room, GujMarg mobile app, municipal apps, WhatsApp, websites, helpline numbers, city civic centres, and command & control centers must be addressed promptly and satisfactorily, with active monitoring by the officials concerned.
At Tuesday's meeting, UD&UH Secretary Thennarasan outlined the mechanism for the prompt redressal of citizens' complaints in urban areas, highlighting that out of 15,424 complaints received from metropolitan cities, 12,023 were successfully resolved.
R&B Secretary Patelia informed the CM that 99.66% of the 3,632 complaints received via GujMarg app were resolved.
As per the release, the number of users on the GujMarg app increased from 10,767 to 28,449 in just three days.
The release stated, 'The CM directed that all ongoing repair works be closely monitored through field visits by officers, local authorities, and district administrations. He instructed thorough inspection and prompt repair of bridges closed for safety, with strict quality checks. For bridges with diverted traffic, he emphasised ensuring safe alternate routes and smooth traffic flow. He further stressed that repairs must continue without interruption, and citizen convenience must be prioritised. On rain-free days, additional manpower should be deployed to expedite road and bridge restoration.'
Besides, a comprehensive review was conducted of the ongoing road repair operations, including patchwork and pothole filling, at the meet.
'As of now, 47% of patchwork on damaged roads has been completed, and more than 63% of pothole-filling work has been accomplished. Additionally, a significant portion of road repairs under the jurisdiction of the 17 Municipal Corporations in the state has also been completed,' the CMO release further stated.