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TeamViewer Recognized as a Leader in 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools
TeamViewer Recognized as a Leader in 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools

Yahoo

time26-05-2025

  • Business
  • Yahoo

TeamViewer Recognized as a Leader in 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools

Acknowledged as a Leader based on Completeness of Vision and Ability to Execute GÖPPINGEN, Germany, May 26, 2025 /PRNewswire/ -- TeamViewer is proud to announce that it has been recognized as a Leader for its TeamViewer DEX platform in the 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools. This recognition follows TeamViewer's strategic acquisition of 1E in early 2025. Long regarded as a leader in autonomous DEX, 1E brought market-leading technology that is now fully integrated into TeamViewer's portfolio, significantly enhancing its product capabilities and strengthening its position in the DEX market. The 2025 Gartner® Magic Quadrant™ for DEX Management Tools evaluated vendors in the DEX management space, recognizing TeamViewer's execution and vision. It also ranked among the three highest scoring vendors for all use cases. "We believe that being named a Leader in the Gartner Magic Quadrant is a meaningful recognition of the impact our solutions are having for customers around the world," said Mark Banfield, COO at TeamViewer. "Organizations today need reliable, intelligent tools to improve the digital experience of their employees, and we're proud to be delivering exactly that. We think that this recognition highlights the trust our customers place in us to help them create more productive, responsive, and engaging digital workplaces. And we're continuing to evolve, expanding the platform into a more intelligent, all-in-one solution that integrates a wider range of capabilities to support the full scope of digital workplace needs." Following a year of growth and integration, TeamViewer DEX offers a platform that empowers IT teams to identify, resolve, and prevent device and experience issues across millions of endpoints, automatically and in real time. By combining autonomous remediation and AI-driven sentiment capabilities, customers benefit from enhanced operational efficiency, lower IT costs, and an employee-centric digital experience. Building on this momentum, TeamViewer is expanding its portfolio, DEX Essentials, an experience management tool is now accessible to small and mid-sized businesses, bringing enterprise-grade capabilities to a broader market. At the same time, TeamViewer ONE introduces a uniquely integrated platform that combines remote connectivity, device management, intelligent automation, and digital employee experience. This convergence enables organizations to manage, support, and optimize all types of devices, from traditional endpoints to specialized equipment, with greater efficiency and control. By unifying these capabilities, TeamViewer is simplifying the IT landscape and empowering teams to deliver smarter, faster, and more human-centric digital experiences at scale. Required Trademark Disclaimer and Attribution: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner, Magic Quadrant for Digital Employee Experience Management Tools By Dan Wilson, Stuart Downes, Lina Al Dana, 26 May 2025. About TeamViewer TeamViewer provides a Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 660,000 customers across industries rely on TeamViewer to optimize their digital workplaces—from small to medium sized businesses to the world's largest enterprises—empowering both desk-based employees and frontline workers. Organizations use TeamViewer's solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance—leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis, and the rise of new technologies, TeamViewer's solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction. The company is headquartered in Göppingen, Germany, and employs more than 1,800 people globally. In 2024, TeamViewer achieved a revenue of around EUR 671 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at Logo: View original content: Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

TeamViewer launches DEX Essentials for smaller businesses
TeamViewer launches DEX Essentials for smaller businesses

Techday NZ

time05-05-2025

  • Business
  • Techday NZ

TeamViewer launches DEX Essentials for smaller businesses

TeamViewer has announced the upcoming launch of TeamViewer DEX Essentials, an offering aimed at bringing digital employee experience (DEX) capabilities to businesses of all sizes, including small and medium-sized enterprises. DEX platforms have typically been designed for the requirements of large enterprises managing thousands of employees and devices. With DEX Essentials, TeamViewer plans to expand these capabilities to its broader customer base, delivering an out-of-the-box solution that aims to help IT teams manage and optimise digital workplaces at any scale. Mei Dent, Chief Product and Technology Officer at TeamViewer, said, "A smooth digital experience is fundamental to how people work today — but it shouldn't be exclusive to the largest enterprises. With TeamViewer DEX Essentials, we're putting real-time visibility, automated remediation, and smart insights into the hands of every IT team. It's a major step forward in our vision to make superior workplace technology seamless and accessible for all. The product is currently available through an early access program and will become commercially available later this month." "Early feedback from customers has been very promising and shows that the combination of remote connectivity and DEX technology truly resonates, helping IT teams make operations more seamless and efficient." According to TeamViewer, DEX Essentials provides IT teams with several new tools. These include preventing downtime by resolving performance, application, operating system, and network issues before users are affected; automating routine fixes to help reduce ticket volumes and allow IT staff to focus on strategic projects; ensuring stability and security across devices without causing disruptions to productivity; and gaining actionable insights intended to improve compliance, user experience, and system health. The launch of DEX Essentials follows TeamViewer's acquisition of 1E and is seen as a development in extending its DEX portfolio beyond the enterprise sector. The company stated that the new offer is seamlessly integrated into the TeamViewer remote connectivity platform, utilising technology from 1E in a format tailored for smaller IT environments. TeamViewer DEX Essentials is packaged as an add-on for customers already using TeamViewer Remote and Tensor, aiming to deliver these additional management features through familiar interfaces. The early access programme has already generated feedback, which TeamViewer highlighted as positive, with customers noting benefits from the integration of remote connectivity and DEX capabilities to improve operational efficiency. Founded in 2005, TeamViewer initially developed remote access software and has since been adopted by hundreds of millions of users globally for remote support and connectivity. TeamViewer's broader range of solutions is utilised by over 660,000 customers across industries to support desk-based staff and frontline workers. Its platforms are used for preventing and resolving disruptions, managing complex IT and industrial device setups, and deploying augmented reality workflows and assistance. The company's offerings are positioned against challenges such as skills shortages, hybrid work, rapid data analysis, and the implementation of new technologies.

German TeamViewer posts mid-term targets after completing 1E acquisition
German TeamViewer posts mid-term targets after completing 1E acquisition

Reuters

time12-02-2025

  • Business
  • Reuters

German TeamViewer posts mid-term targets after completing 1E acquisition

Feb 12 (Reuters) - German software developer TeamViewer ( opens new tab posted on Wednesday mid-term revenue growth targets after it closed its acquisition of IT firm 1E. TeamViewer forecasts revenue in 2028 to be between 1.03 billion and 1.06 billion euros ($1.07-$1.10 billion) with an adjusted EBITDA margin forecast of 44%-45%. The company generated revenue of 671 million euros in the fiscal year 2024, while the adjusted EBITDA margin stood at 44%. In December, Teamviewer announced the acquisition of London-based IT firm 1E for $720 million. 1E develops products that detect IT issues, with Adidas ( opens new tab and AT&T (T.N), opens new tab among those listed as customers on its website. ($1 = 0.9653 euros)

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