Latest news with #2024PartneroftheYear
Globe and Mail
04-03-2025
- Business
- Globe and Mail
Isos Technology Honored as Appfire's 2024 Partner of the Year for Customer Experience
Isos Technology, a distinguished Atlassian Platinum and Enterprise Solution Partner, is proud to announce its recognition as the 2024 Partner of the Year for Customer Experience in Appfire's annual Red Hot Partner Awards. This prestigious accolade underscores Isos Technology's unwavering commitment to delivering exceptional customer service and innovative solutions within the Atlassian ecosystem. Isos Technology, a distinguished Atlassian Platinum and Enterprise Solution Partner, is proud to announce its recognition as the 2024 Partner of the Year for Customer Experience in Appfire's annual Red Hot Partner Awards. This prestigious accolade underscores Isos Technology's unwavering commitment to delivering exceptional customer service and innovative solutions within the Atlassian ecosystem. The Red Hot Partner Awards, an esteemed program by Appfire, celebrate top-performing channel partners who have demonstrated remarkable growth and outstanding support of Appfire products over the past year. Isos Technology's dedication to understanding and addressing client needs has been pivotal in achieving this distinguished honor. "We are thrilled to be recognized by Appfire for our commitment to customer experience," said Thad West, CEO of Isos Technology. "This award reflects our team's hard work and our strong partnership with Appfire, enabling us to provide unparalleled solutions to our clients." Isos Technology's approach combines deep technical expertise with a customer-centric focus, ensuring that clients receive tailored solutions that drive business transformation. Their collaboration with Appfire has empowered numerous organizations to enhance their workflows and achieve operational excellence. About Isos Technology Isos Technology helps organizations solve complex business challenges with Atlassian tools and industry best practices to drive enterprise excellence. Whether optimizing service management, migrating to the cloud, or developing long-term IT strategies, Isos Technology partners with teams to achieve measurable results. As an Atlassian Platinum Solution Partner, Isos specializes in ITSM, cloud migrations, and enterprise strategy. The company has been recognized multiple times as an Atlassian Partner of the Year. Since 2005, Isos Technology has helped Fortune 1000 companies and public sector organizations innovate and build sustainable success. About Appfire Appfire is a leading provider of software solutions that enhance, extend, and connect the world's top platforms, enabling teams to work more efficiently from planning to product ideation, development, and project delivery. With a robust portfolio of apps and integrations, Appfire serves a global customer base, empowering organizations to streamline their workflows and achieve their business objectives. The Red Hot Partner Awards Program Appfire's Red Hot Partner Awards program is designed to recognize and celebrate the achievements of its channel partners who have demonstrated exceptional performance, innovation, and commitment to customer success. The awards encompass various categories, including Rising Star, Cloud, Collaboration, Customer Experience, and Innovation, highlighting partners' diverse contributions across different domains. This annual program reflects Appfire's dedication to fostering a vibrant and collaborative partner ecosystem that drives mutual growth and success. Isos Technology's Commitment to Customer Experience At the heart of Isos Technology's operations is a steadfast commitment to delivering superior customer experiences. This dedication is evident in their comprehensive approach to client engagement, which includes: Personalized Solutions: Isos Technology takes the time to understand each client's unique challenges and objectives, crafting customized strategies that align with their specific needs. Continuous Support: Beyond implementation, Isos offers ongoing support and training, ensuring clients can fully leverage the solutions provided to achieve sustained success. Innovative Practices: By staying abreast of the latest industry trends and technologies, Isos integrates cutting-edge tools and methodologies into their offerings, providing clients with forward-thinking solutions. Looking Ahead Building on the momentum of this recognition, Isos Technology is poised to continue its trajectory of excellence in customer experience. Future initiatives include: Expanding Service Offerings: Introducing new services and solutions that address emerging market needs and technological advancements. Strengthening Partnerships: Deepening collaborations with industry leaders like Appfire to bring more integrated and effective solutions to clients. Investing in Talent Development: Continuing to nurture and grow their team of experts to maintain the highest standards of service delivery. For more information about Isos Technology's services Media Contact Company Name: Isos Technology Contact Person: Jake Gospodnetich Email: Send Email Country: United States Website:
Yahoo
25-02-2025
- Business
- Yahoo
3CLogic named Thirdera 2024 Partner of the Year
3CLogic selected as partner of the year by Thirdera, a Cognizant company, in recognition of their growing ServiceNow partnership. ROCKVILLE, Md., Feb. 25, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced it has been recognized by Thirdera, a Cognizant company, as the "2024 Partner of the Year." The company received the award as part of Thirdera's fourth annual Hexy Awards ceremony. Thirdera, a distinguished ServiceNow Global Elite partner, and 3CLogic, a recognized ServiceNow Advanced Platform Build partner, share a proven track record of collaboration and innovation. Their partnership began with the joint development of CitizenKey, a groundbreaking Built With ServiceNow offering designed to elevate public sector experiences for constituents, and has since evolved to support global organizations and industries. "Being named Partner of the Year by Thirdera is an honor and reflects our ongoing commitment to delivering transformative CX and EX strategies together," says Denis Seynhaeve, CEO of 3CLogic. "Enterprises are held back by outdated legacy systems, and traditional customer service models are no longer effective. By partnering with Thirdera, we're helping organizations modernize with unified solutions that address the entire customer journey, from back-office to front, across channels. It's an exciting collaboration." As businesses increasingly rely on ServiceNow to streamline operations, 3CLogic offers a ServiceNow-certified, AI-powered CX/EX platform that seamlessly integrates contact center capabilities with ServiceNow's IT, Customer, and Employee products. The solution removes redundant tasks, simplifies workflows, and enhances efficiency, empowering organizations to deliver personalized, consistent service across all channels. With features such as Conversational AI, SMS, GenAI, NLU, real-time transcriptions, call summaries, and AI-driven sentiment analysis, 3CLogic and ServiceNow are transforming the customer experience landscape while reducing operational complexity and costs. "We are thrilled to recognize 3CLogic as our Partner of the Year," says Jon Reynolds, Senior VP Global Alliances & Corp Development of Thirdera. "Their innovative, AI-powered CX/EX platform, purpose-built for ServiceNow, has been instrumental in transforming our client experiences. By seamlessly integrating contact center capabilities with ServiceNow's native workflows, 3CLogic has empowered us to deliver personalized, consistent service to our clients across all channels. Thank you for being an exceptional partner!" Looking ahead, 3CLogic and Thirdera remain committed to driving strategic CX and EX initiatives that push the boundaries of customer service leveraging the ServiceNow platform. For more information, please contact info@ About 3CLogic3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit About ThirderaThirdera, a Cognizant company is a Global Elite ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit for more information. View original content to download multimedia: SOURCE 3CLogic View original content to download multimedia:
