Latest news with #2025ExcellenceinCustomerServiceAwards
Business Wire
28-04-2025
- Business
- Business Wire
Perficient Receives Two Awards for Exceptional Customer Excellence
ST. LOUIS--(BUSINESS WIRE)-- Perficient, the leading global digital consultancy transforming the world's largest enterprises and biggest brands, today announced that it has been named an Organization of the Year in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group, and a Gold Winner in the Globee Awards for Customer Excellence. Both awards highlight Perficient's commitment to delivering exceptional end-to-end digital experiences to its clients that maximize business impact. The Excellence in Customer Service Awards celebrate the individuals, teams, and organizations that are transforming how companies engage with their customers. The Business Intelligence Group recognized Perficient as an Organization of the Year for representing the best in customer innovation and execution. Perficient recently leveraged its AI expertise to transform the customer shopping experience for one of the world's leading automobile manufacturers. Perficient partnered with the automotive company to create meaningful customer experiences and establish a clear roadmap for navigating the complex AI landscape, identifying realistic use cases, and building a new B2C online purchasing experience. Perficient designed, tested, and implemented a new AI chatbot with comprehensive cognitive capabilities that provides customers with a simple and easy purchasing experience, resulting in a 28% increase in user engagement and high-value actions on the company's website. The Globee Awards has also named Perficient a Gold Winner in the Customer Excellence category. The award recognizes Perficient for transforming customer service and optimizing costs for a multinational manufacturing conglomerate. Perficient leveraged its Envision Framework and Journey Science methodology to develop a multi-year strategy to enhance the manufacturer's contact center. Perficient also implemented Amazon Connect and AWS AI/ML to resolve common customer service scenarios via a chatbot, virtual agent, and automation. Perficient's roadmap and AI-enabled solution elevated the manufacturer's contact center experience, reducing service calls and emails by 39%, while identifying $25 million in traceable annual cost savings. 'We're honored to be recognized by the Business Intelligence Group and Globee Awards for customer excellence,' said Ed Hoffman, senior vice president, Perficient. 'At Perficient, we understand that we only succeed when our clients do. We're committed to driving progress through groundbreaking innovation that shatters boundaries for our clients. These awards are a testament to that commitment and our global teams' relentless focus on creating digital experiences that achieve substantial client growth.' For more information about Perficient's commitment to customer excellence, follow us on social media. Perficient is the leading global digital consultancy. Our strategists, designers, technologists, and engineers enable the world's largest enterprises and biggest brands to boldly advance their business and drive real results through the power of technology. We shatter boundaries, obsess over outcomes, and forge the future for our customers. For more information, visit
Business Wire
24-04-2025
- Business
- Business Wire
Talkdesk recognized for exceptional customer experience in the 2025 Excellence in Customer Service Awards
PALO ALTO, Calif.--(BUSINESS WIRE)-- Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group. This recognition highlights the organization's commitment to delivering outstanding customer experiences and its leadership in service excellence. The Talkdesk Customer Care team was recognized in the Transformation of the Year category for its exceptional approach to solving customer challenges, elevating engagement, and creating measurable value for clients and stakeholders. Guided by its mission to rid the world of bad CX, Talkdesk leads by example. The Customer Care team has extended a value-driven approach beyond pre-sales to span the entire customer lifecycle—ensuring every customer interaction drives adoption, enablement, and effective use of Talkdesk AI solutions. This approach includes collaboratively defining each customer's goals, establishing pre-implementation benchmarks, and developing a 12-month AI delivery roadmap. These steps enable continuous tracking of key metrics and clear demonstration of value over time. Talkdesk Customer Care is also leveraging Talkdesk AI innovations to enhance operational efficiency and elevate the support experience it delivers. As a result, 30% of support tickets are now fully resolved through Talkdesk Autopilot, significantly accelerating response times and reducing manual effort. The team also consistently earns high satisfaction scores, with a customer satisfaction (CSAT) of 95%. By continuously innovating and adopting its own technology, Talkdesk is not only helping customers transform the experiences they provide—but also improving the experience it delivers to them. 'We're honored to have the Talkdesk Customer Care team recognized by the Business Intelligence Group,' said Brian Starcher, senior vice president of customer care at Talkdesk. 'This award is a reflection of how our team shows up for customers every day—with a deep commitment to CX excellence, partnership, and helping them get more from their investment in Talkdesk.' The Excellence in Customer Service Awards celebrate those individuals, teams, and organizations that are transforming how companies engage with their customers. Winners are selected by a panel of business leaders who evaluate nominees based on innovation, service impact, and measurable results. 'Customer service is often the difference between a brand that's remembered and one that's forgotten,' said Russ Fordyce, chief executive officer of the Business Intelligence Group. 'Organizations like Talkdesk are redefining what service excellence looks like and setting a new benchmark for the industry.' About Talkdesk Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions. Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. About Business Intelligence Group The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with relevant experience and insight. The organization's proprietary scoring system uniquely measures performance across multiple business domains and rewards those companies whose achievements stand above their peers.
Globe and Mail
24-04-2025
- Business
- Globe and Mail
Startek® Generative AI wins 2025 Excellence in Customer Service Award for Technology of the Year
DENVER , April 24, 2025 /CNW/ -- Startek®, a digital-first global customer experience (CX) solutions provider, is proud to announce that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group. The Startek Generative AI platform was honored in the Technology of the Year category, reinforcing the organization's commitment to innovation-driven CX and its leadership in transforming service excellence. Designed to empower agents and enhance real-time interactions, Startek Generative AI delivers intelligent automation and predictive insights that improve resolution speed, increase personalization and elevate customer satisfaction. The award-winning technology was recognized for solving complex CX challenges through AI-driven agent assist, contextual knowledge surfacing and proactive customer engagement—creating measurable value for global clients across industries. "We are honored to be recognized by the Business Intelligence Group for our innovation in customer service," said Abhinandan Jain , Chief Growth Officer at Startek . "At Startek, we see AI as an enabler of better customer experiences. Our Generative AI platform helps teams work smarter, respond faster and deliver more personalized support. This award highlights our focus on using technology to improve CX while keeping people at the heart of every interaction." The Excellence in Customer Service Awards celebrate individuals, teams and organizations that are reimagining how companies connect with customers. Winners are selected by a panel of business leaders based on innovation, service impact and measurable results. About Business Intelligence Group The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with relevant experience and insight. The organization's proprietary scoring system uniquely measures performance across multiple business domains and rewards those companies whose achievements stand above their peers. About Startek Startek® is a global leader in customer experience management, delivering comprehensive digital transformation and CX solutions. With over 35 years of expertise, Startek empowers businesses across diverse industries to create memorable, personalized customer interactions. Operating in 12 countries with a team of 38,000 associates, Startek is committed to connecting brands with their customers through innovation, empathy, and operational excellence. To learn more, visit and follow us on LinkedIn@Startek.
Cision Canada
24-04-2025
- Business
- Cision Canada
Startek® Generative AI wins 2025 Excellence in Customer Service Award for Technology of the Year
DENVER, April 24, 2025 /CNW/ -- Startek®, a digital-first global customer experience (CX) solutions provider, is proud to announce that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group. The Startek Generative AI platform was honored in the Technology of the Year category, reinforcing the organization's commitment to innovation-driven CX and its leadership in transforming service excellence. Designed to empower agents and enhance real-time interactions, Startek Generative AI delivers intelligent automation and predictive insights that improve resolution speed, increase personalization and elevate customer satisfaction. The award-winning technology was recognized for solving complex CX challenges through AI-driven agent assist, contextual knowledge surfacing and proactive customer engagement—creating measurable value for global clients across industries. "We are honored to be recognized by the Business Intelligence Group for our innovation in customer service," said Abhinandan Jain, Chief Growth Officer at Startek. "At Startek, we see AI as an enabler of better customer experiences. Our Generative AI platform helps teams work smarter, respond faster and deliver more personalized support. This award highlights our focus on using technology to improve CX while keeping people at the heart of every interaction." The Excellence in Customer Service Awards celebrate individuals, teams and organizations that are reimagining how companies connect with customers. Winners are selected by a panel of business leaders based on innovation, service impact and measurable results. About Business Intelligence Group The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with relevant experience and insight. The organization's proprietary scoring system uniquely measures performance across multiple business domains and rewards those companies whose achievements stand above their peers. About Startek Startek® is a global leader in customer experience management, delivering comprehensive digital transformation and CX solutions. With over 35 years of expertise, Startek empowers businesses across diverse industries to create memorable, personalized customer interactions. Operating in 12 countries with a team of 38,000 associates, Startek is committed to connecting brands with their customers through innovation, empathy, and operational excellence. To learn more, visit and follow us on LinkedIn@Startek.
