Latest news with #AI-connected
The Star
20-05-2025
- Business
- The Star
Artificial intelligence insurance? This startup in Canada will cover the costs of AI mistakes
Armilla cited a 2024 incident where Air Canada was using an AI chatbot as part of its customer service system, and the AI completely fabricated a discount which it offered to customers – a judge then ruled that the airline had to honour the offer. — Reuters Lloyds of London, acting through a Toronto-based startup called Armilla, has begun to offer a new type of insurance cover to companies for the artificial intelligence era: Its new policy can help cover against losses caused by AI. While Lloyds, and its partner, are simply capitalising on the AI trend – in the same way they'd insure against other new phenomena, in an effort to drive their own revenues – the move is a reminder that AI is both powerful and still a potential business risk. And if you thought adopting AI tools would help you push down the cost of operating your business, the advent of this policy is also a reminder that you need to check if AI use might actually bump some of your costs (like insurance) up. Armilla's policy is intended to help offset the cost of lawsuits against a particular company if it's sued by, say, a customer or a third party claiming harm thanks to an AI product, the Financial Times noted. The idea is to cover costs that could include payouts related to AI-caused damages and legal fees associated with any such lawsuit. Armilla's CEO told the newspaper that the new insurance product may have an upside beyond protecting companies against certain AI losses. Karthik Ramakrishnan said he thinks it could even boost AI adoption rates because some outfits are reluctant to embrace the innovative new technology over fears that tools like chatbots will malfunction. Armilla cited a 2024 incident where Air Canada was using an AI chatbot as part of its customer service system, and the AI completely fabricated a discount which it offered to customers – a judge then ruled that the airline had to honour the offer. The Lloyds-backed insurance policy would likely have offset some of these losses had the chatbot been deemed to have underperformed. But it's not a blanket policy, the FT noted, and the company wouldn't offer to cover risky or error-prone AIs – like any insurer wary of covering a 'lemon.' Ramakrishnan explained the policy is offered once an AI model is assessed and the company is 'comfortable with its probability of degradation,' and then will only pay out compensation if the 'models degrade.' The FT also noted that some other insurers already build in cover for certain AI-connected losses as part of broader technology error policies, though these may include much more limited payouts than for other tech-related issues. The consequences of a company acting on hallucinated information from an AI, where an AI just makes up a fake answer but tries to pass it off as truth, can be severe, 'leading to flawed decisions, financial losses, and damage to a company's reputation,' says industry news site PYMNTS. The outlet also noted that there are serious questions of accountability that may arise when an AI is responsible for this kind of error. This sentiment echoes the warnings made by MJ Jiang, chief strategy officer at New York-based small business lending platform Credibly. In a recent interview with Inc, Jiang said that companies are at risk of serious legal consequences from AI hallucination-based errors, because you 'cannot eliminate, only mitigate, hallucinations.' Companies using the tech should ask themselves who will get sued when an error is made by an AI? Jiang said they should have mitigation procedures in place to prevent such errors in the first place. In fact, she thinks that ' because GenAI cannot explain to you how it came up with the output, human governance will be essential in businesses where the use cases are of higher risk to the business.' Other business experts have also warned that using AI is not a risk-free endeavor and have issued guidance on how to prepare businesses for AI compliance and any subsequent legal issues. Keeping these issues in mind when preparing your AI budget is a good idea. – Inc./Tribune News Service
Arab News
05-03-2025
- Business
- Arab News
Cisco: accelerating service provider growth in the age of AI
Cisco, the worldwide leader in networking and security, announced networking innovations that empower service providers to introduce differentiated services and deliver assured, AI-connected experiences at scale. Cisco's Agile Services Networking fundamentally evolves how service providers build and operate their networks—opening new ways to monetize the services needed to compete in the AI marketplace. A blueprint for growth, the architecture combines high-speed, feature-rich Silicon One routing, a unified software experience, and converged IP and optics within a single, seamless network. Early adopters of Cisco Agile Services Networking, including Arelion, Lumen, and Reliance Jio, have already vastly improved the performance of their network to cut costs, generate new business, and improve the customer experience. 'The pace of innovation in AI is astounding. Technical breakthroughs are just beginning to translate into new experiences for consumers and applications for businesses that will reshape how the world works and connects,' said Jeetu Patel, executive vice president and chief product officer, Cisco. 'This shift presents massive opportunities for service providers to grow their businesses and reduce costs by modernizing their infrastructure for AI. Cisco is perfectly positioned to help service providers monetize these new revenue streams, and our Agile Services Networking delivers the silicon, systems, and software innovation they need to thrive.' Cisco expands Agile Services Networking with two new innovations that deliver real-time visibility into both on-network and off-network connectivity for true end-to-end assurance. Combined, these solutions enable visibility from home- and mobile-connected users through to service provider core networks and off-net cloud-delivered services. • ThousandEyes Connected Devices: Extends the power of the Cisco ThousandEyes platform to service providers with enhanced visibility across subscriber experiences, from home to off-network services. Now, with insight into last-mile network performance, service providers can mitigate issues before users are impacted and compete on experience, not just speed. • Provider Connectivity Assurance: New AI-powered 'User Experience' capability enhances mobile service provider network performance. With real-time traffic insights and predictive demand intelligence, service providers can enhance user experience, reduce congestion, maximize speed, and dynamically adjust spectrum usage. With enhanced visibility and AI-powered insight, service providers like Virgin Media O2 and Odido are leveraging assurance for increased customer satisfaction and net promoter scores, uncovering new opportunities for differentiated services and reducing churn. 'In an industry that's fast consolidating around the same network type and service, we take pride in accelerating all the ways in which we deliver better service and more value to the millions of customers that rely on us,' said Gareth Lister, director of customer products, Virgin Media O2. 'Virgin Media O2 has long been recognized for ultrafast speeds and now, with ThousandEyes Connected Devices powering our Smart Support service, we're uniquely able to see and proactively measure our customers' connection and experience in their home in real time.'
TECHx
05-03-2025
- Business
- TECHx
Cisco Unveils AI-Powered Networking Solutions for Service Providers - TECHx Media Cisco Unveils AI-Powered Networking Solutions for Service Providers
Cisco Unveils AI-Powered Networking Solutions for Service Providers Cisco, a global networking and security brand, has unveiled new innovations designed to empower service providers with AI-connected experiences at scale. These advancements, part of Cisco's Agile Services Networking initiative, are transforming how service providers build and operate their networks, unlocking new opportunities for monetization in the AI-driven market. By combining high-speed, feature-rich Silicon One routing with a unified software experience and converged IP and optics, Cisco is providing a comprehensive blueprint for growth. Leading service providers such as Arelion, Lumen, and Reliance Jio have already leveraged these innovations to enhance network performance, reduce costs, generate new revenue streams, and improve customer satisfaction. Jeetu Patel, Executive Vice President and Chief Product Officer at Cisco, highlighted the rapid pace of AI innovation, noting that technical breakthroughs are reshaping consumer experiences and business applications. 'This shift presents enormous opportunities for service providers to grow their businesses and lower costs by modernizing infrastructure for AI,' Patel said. 'Cisco's Agile Services Networking equips service providers with the silicon, systems, and software innovations they need to thrive in this new landscape.' Cisco has expanded its Agile Services Networking offering with two key innovations that provide real-time visibility across both on-network and off-network connectivity, ensuring true end-to-end assurance. These solutions enable service providers to gain insights from home and mobile-connected users all the way to service provider core networks and cloud-delivered services. The first, ThousandEyes Connected Devices, extends the powerful Cisco ThousandEyes platform to service providers, offering enhanced visibility across subscriber experiences from home to off-network services. This allows providers to identify and resolve issues before they impact users, ensuring a competitive edge in service quality. The second innovation, Provider Connectivity Assurance, is an AI-powered 'User Experience' feature that enhances mobile service provider network performance. With real-time traffic insights and predictive demand intelligence, service providers can optimize user experiences, reduce congestion, maximize speed, and dynamically adjust spectrum usage to meet demand. Service providers like Virgin Media O2 and Odido are already using these tools to enhance customer satisfaction, reduce churn, and uncover new opportunities for differentiated services. Gareth Lister, Director of Customer Products at Virgin Media O2, emphasized the importance of proactive service delivery. 'With ThousandEyes Connected Devices powering our Smart Support service, we can measure our customers' connection and experience in real time, ensuring service excellence and customer satisfaction.' At Odido, Juan Alberto Brescoli, Head of Access Network, praised Cisco's solutions for providing deeper insights into network throughput and latency. 'The ability to deploy Cisco's Provider Connectivity Assurance User Experience application seamlessly onto our existing infrastructure is key as we meet the growing demand for our Fixed Wireless Access (FWA) product,' he said. In addition to these innovations, Cisco is enhancing its Mobility Services Platform with new capabilities designed to accelerate revenue growth for service providers. The platform now includes an application and API ecosystem, along with advanced network services for people, spaces, and things—all delivered as a service. With these cutting-edge solutions, Cisco continues to lead the way in enabling service providers to thrive in the evolving AI landscape.
Al Bawaba
05-03-2025
- Business
- Al Bawaba
Cisco @ Mobile World Congress 2025: Accelerating Service Provider Growth in the Age of AI
Cisco (NASDAQ: CSCO), the worldwide leader in networking and security, announced networking innovations that empower service providers to introduce differentiated services and deliver assured, AI-connected experiences at Agile Services Networking fundamentally evolves how service providers build and operate their networks—opening new ways to monetize the services needed to compete in the AI marketplace. A blueprint for growth, the architecture combines high-speed, feature-rich Silicon One routing, a unified software experience, and converged IP and optics within a single, seamless network. Early adopters of Cisco Agile Services Networking, including Arelion, Lumen, and Reliance Jio, have already vastly improved the performance of their network to cut costs, generate new business, and improve the customer experience."The pace of innovation in AI is astounding. Technical breakthroughs are just beginning to translate into new experiences for consumers and applications for businesses that will reshape how the world works and connects,' said Jeetu Patel, Executive Vice President and Chief Product Officer, Cisco. 'This shift presents massive opportunities for service providers to grow their businesses and reduce costs by modernizing their infrastructure for AI. Cisco is perfectly positioned to help service providers monetize these new revenue streams, and our Agile Services Networking delivers the silicon, systems, and software innovation they need to thrive." Cisco Agile Services Networking: End-to-end Assurance for Differentiated Subscriber Experiences Cisco expands Agile Services Networking with two new innovations that deliver real-time visibility into both on-network and off-network connectivity for true end-to-end assurance. Combined, these solutions enable visibility from home- and mobile-connected users through to service provider core networks and off-net cloud-delivered Connected Devices: Extends the power of the Cisco ThousandEyes platform to service providers with enhanced visibility across subscriber experiences, from home to off-network services. Now, with insight into last-mile network performance, service providers can mitigate issues before users are impacted and compete on experience, not just Connectivity Assurance: New AI-powered 'User Experience' capability enhances mobile service provider network performance. With real-time traffic insights and predictive demand intelligence, service providers can enhance user experience, reduce congestion, maximize speed, and dynamically adjust spectrum enhanced visibility and AI-powered insight, service providers like Virgin Media O2 and Odido are leveraging assurance for increased customer satisfaction and net promoter scores (NPS), uncovering new opportunities for differentiated services and reducing churn.'In an industry that's fast consolidating around the same network type and service, we take pride in accelerating all the ways in which we deliver better service and more value to the millions of customers that rely on us,' said Gareth Lister, Director of Customer Products, Virgin Media O2. 'Virgin Media O2 has long been recognized for ultrafast speeds and now, with ThousandEyes Connected Devices powering our Smart Support service, we're uniquely able to see and proactively measure our customers' connection and experience in their home in real time.' 'At Odido, delivering an exceptional customer experience is our highest priority. Cisco's Provider Connectivity Assurance User Experience application can provide deeper insights—into network throughput and latency and into real application performance,' said Juan Alberto Brescoli, Head of Access Network, Odido Netherlands. 'The ability to deploy the solution directly onto existing infrastructure eliminates the need for additional hardware or network reconfiguration, making implementation seamless. As demand for our Fixed Wireless Access (FWA) product continues to soar, having a precise, real-time understanding of user experience is more critical than ever.' Unlocking 'Innovation as a Service' for Mobile Network Operators Cisco is introducing new capabilities to its Mobility Services Platform to accelerate revenue growth for service providers, including an application and API ecosystem, and advanced network services for people, spaces, and things—all delivered as a service. Read more here. © 2000 - 2025 Al Bawaba (
Zawya
05-03-2025
- Business
- Zawya
Cisco @ Mobile World Congress 2025: Accelerating service provider growth in the age of AI
New assurance capabilities include real-time visibility into on-network and off-network connectivity, allowing service providers to build resilient, profitable AI-ready home and mobile subscriber experiences. Early adopters are already delivering secure, competitive AI-connected experiences, improving networking, business performance, and customer outcomes. MOBILE WORLD CONGRESS — Cisco (NASDAQ: CSCO), the worldwide leader in networking and security, announced networking innovations that empower service providers to introduce differentiated services and deliver assured, AI-connected experiences at scale. Cisco's Agile Services Networking fundamentally evolves how service providers build and operate their networks—opening new ways to monetize the services needed to compete in the AI marketplace. A blueprint for growth, the architecture combines high-speed, feature-rich Silicon One routing, a unified software experience, and converged IP and optics within a single, seamless network. Early adopters of Cisco Agile Services Networking, including Arelion, Lumen, and Reliance Jio, have already vastly improved the performance of their network to cut costs, generate new business, and improve the customer experience. "The pace of innovation in AI is astounding. Technical breakthroughs are just beginning to translate into new experiences for consumers and applications for businesses that will reshape how the world works and connects,' said Jeetu Patel, Executive Vice President and Chief Product Officer, Cisco. 'This shift presents massive opportunities for service providers to grow their businesses and reduce costs by modernizing their infrastructure for AI. Cisco is perfectly positioned to help service providers monetize these new revenue streams, and our Agile Services Networking delivers the silicon, systems, and software innovation they need to thrive." Cisco Agile Services Networking: End-to-end Assurance for Differentiated Subscriber Experiences Cisco expands Agile Services Networking with two new innovations that deliver real-time visibility into both on-network and off-network connectivity for true end-to-end assurance. Combined, these solutions enable visibility from home- and mobile-connected users through to service provider core networks and off-net cloud-delivered services. ThousandEyes Connected Devices: Extends the power of the Cisco ThousandEyes platform to service providers with enhanced visibility across subscriber experiences, from home to off-network services. Now, with insight into last-mile network performance, service providers can mitigate issues before users are impacted and compete on experience, not just speed. Provider Connectivity Assurance: New AI-powered 'User Experience' capability enhances mobile service provider network performance. With real-time traffic insights and predictive demand intelligence, service providers can enhance user experience, reduce congestion, maximize speed, and dynamically adjust spectrum usage. With enhanced visibility and AI-powered insight, service providers like Virgin Media O2 and Odido are leveraging assurance for increased customer satisfaction and net promoter scores (NPS), uncovering new opportunities for differentiated services and reducing churn. 'In an industry that's fast consolidating around the same network type and service, we take pride in accelerating all the ways in which we deliver better service and more value to the millions of customers that rely on us,' said Gareth Lister, Director of Customer Products, Virgin Media O2. 'Virgin Media O2 has long been recognized for ultrafast speeds and now, with ThousandEyes Connected Devices powering our Smart Support service, we're uniquely able to see and proactively measure our customers' connection and experience in their home in real time.' 'At Odido, delivering an exceptional customer experience is our highest priority. Cisco's Provider Connectivity Assurance User Experience application can provide deeper insights—into network throughput and latency and into real application performance,' said Juan Alberto Brescoli, Head of Access Network, Odido Netherlands. 'The ability to deploy the solution directly onto existing infrastructure eliminates the need for additional hardware or network reconfiguration, making implementation seamless. As demand for our Fixed Wireless Access (FWA) product continues to soar, having a precise, real-time understanding of user experience is more critical than ever.' Unlocking 'Innovation as a Service' for Mobile Network Operators Cisco is introducing new capabilities to its Mobility Services Platform to accelerate revenue growth for service providers, including an application and API ecosystem, and advanced network services for people, spaces, and things—all delivered as a service. Read more here. Additional Resources AI-ready Connectivity with Cisco Agile Services Networking Blog: AI is Reshaping Global Secure Connectivity Blog: Transforming Mobile Networks: The Promise of Programmable Platforms Blog: ThousandEyes Connected Devices: Extending Service Provider Visibility Into the Last-mile Network Blog: Transforming Assurance for AI Connectivity: The Power of Network Intelligence About Cisco Cisco (NASDAQ: CSCO) is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all. Discover more on The Newsroom and follow us on X at @Cisco. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at Third-party trademarks mentioned are the property of their respective owners. The use of the word 'partner' does not imply a partnership relationship between Cisco and any other company.
