Latest news with #AI-fluent
Yahoo
24-07-2025
- Business
- Yahoo
Ally makes AI platform available companywide
This story was originally published on Banking Dive. To receive daily news and insights, subscribe to our free daily Banking Dive newsletter. Dive Brief: Ally is rolling out its proprietary artificial intelligence platform, to its roughly 10,000 employees, the bank said Wednesday, after testing it with a smaller group of staffers over the past 18 months. 'AI will enable efficiency, AI will unleash productivity, but most importantly, it will spark creativity for our employees' as they think about customer experience, said Sathish Muthukrishnan, Ally's chief information, data and digital officer. The Detroit-based lender envisions employees using the platform, which was built in-house, to more efficiently handle everyday tasks such as drafting emails and proofreading copy, to free up time for other projects. Dive Insight: As banks strive to dig deeper with AI use, a number of lenders such as JPMorgan Chase, Bank of America and BNY, have introduced AI-powered tools or platforms with the goal of improving employee efficiency. Since Ally's platform was rolled out in 2023, 2,200 employees in marketing, audit and technology have received training on and used the platform. first use was call center capture and summarization, which employees could accept or modify. For customer care associates, 'it made their mundane tasks easier,' Muthukrishnan said. From there, the tool has been used for content creation in marketing, and in control groups in audit and risk, he said. 'All of that has been a resounding success, which has actually given us the impetus to roll it out across the company with the conviction that everybody is going to benefit from it,' Muthukrishnan said. The bank declined to comment on how much it's invested in the platform. Nearly 250,000 prompts have been submitted to the platform, which can integrate with other large language models and AI capabilities, the bank said. In the past three months, Ally employees have gone through a companywide training program on its use. 'The magic is not in technology, but our employees using it effectively and leveraging it to drive innovation and effectiveness in their day-to-day experiences,' Muthukrishnan said. However, 'for that to happen, we need to make sure that the organization is AI-fluent.' He also noted has banking controls embedded within it, pointing to capabilities like eradicating personally identifiable information. 'It's easy to roll out the tool to all the employees and claim that, 'Oh, they have all used it,'' Muthukrishnan said. 'But how do you use it safely?' Ally is a member of the Responsible AI Institute, reflecting the importance the bank has placed on a thoughtful approach to the technology's use, Muthukrishnan noted. 'You cannot make control an afterthought,' he said.
Yahoo
19-04-2025
- Business
- Yahoo
Leaders pursue ML engineers, AI researchers in hiring efforts
This story was originally published on CIO Dive. To receive daily news and insights, subscribe to our free daily CIO Dive newsletter. Companies at the most advanced stage of AI adoption plan to prioritize hiring of machine learning engineers and AI researchers, according to an EPAM Systems survey of IT leaders published Wednesday. The software services firm surveyed 7,300 C-suite, IT executives and developers in nine countries. Nearly two-thirds of respondents said they are familiar with the skills necessary to deploy AI projects at the enterprise level, although nearly half of those that identified as advanced adopters plan to hire for AI-related roles. More than 2 in 5 leaders believe their staff needs to upskill to meet the talent needs of AI adoption, according to the report. The enterprise push toward AI adoption has put a strain on the availability of in-demand skills. For CIOs, filling specialized job openings — including AI developers and data scientists — has emerged as a key challenge for AI deployment plans. 'Within the findings, a compelling truth emerges: The success of AI depends not just on technology but on empowering the human expertise behind it," said EPAM chief learning scientist Sandra Loughlin in the report. "This revelation shows the urgency to upskill and cultivate AI-fluent cultures at scale." AI and ML analysts soared to the top of Robert Half's list of in-demand roles published in February, another sign of rising enterprise competition to bring specialists aboard. More than two-thirds of executives said the skills shortage had increased year over year, according to Robert Half. LinkedIn also saw LLM know-how and overall AI strategy rise in a ranking of in-demand engineering skills it published last month. The company evaluated hiring success and demand across multiple engineering domains. Despite the AI skills surge, overall IT hiring has begun to show mixed signals amid roiled economies in an escalating trade war. IT roles across the economy fell by nearly 30,000 in March, according to a CompTIA analysis. Sign in to access your portfolio
