Latest news with #AIA
Korea Herald
20 hours ago
- Business
- Korea Herald
Forrester To Recognize AIA Group As Its 2025 Customer-Obsessed Enterprise Award Winner At CX Summit APAC
SINGAPORE, July 29, 2025 /PRNewswire/ -- Forrester (Nasdaq: FORR) today announced AIA Group as the winner of its 2025 Customer-Obsessed Enterprise Award for the Asia Pacific region. The award recognizes organizations that drive business success by putting customers at the center of their leadership, strategy, and operations. AIA Group will be honored at CX Summit APAC, being held in Sydney and digitally, on August 18, 2025. AIA Group, a leading insurance provider in Asia, has been recognized for its successful transformation across 18 markets to deliver a seamless omnichannel digital customer experience. Through cross-functional collaboration, the company standardized its feedback collection process to respond to real-time insights, enhancing customer satisfaction. By reimagining customer journeys and interactions with agents and digital platforms, AIA now offers faster, more relevant, and personalized services for its customers. "At AIA, our commitment to delivering exceptional customer experiences is at the heart of everything we do," said Biswa Misra, Group Chief Technology and Life Operations Officer, AIA Group. "The EASE program — anchored in the principles of being Empathetic, Automated, Simple, and Engaged — has transformed how we operate. With strong executive sponsorship, agile governance, and customer-centric KPIs embedded at every level, we've created a culture where customer obsession drives performance. By leveraging real-time feedback, advanced analytics, and continuous training, we're not just meeting expectations — we're setting new standards for excellence in the insurance industry." "We congratulate AIA Group for winning Forrester's Customer-Obsessed Enterprise Award in APAC," said Dane Anderson, senior vice president of international research and product at Forrester. "The company is a leading example of how to embed customer centricity into every business decision, and not just isolated customer interactions, to drive tangible business success. We look forward to hearing their success story at CX Summit APAC 2025." About Forrester Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We empower leaders in technology, customer experience, digital, marketing, sales, and product functions to be bold at work and accelerate growth through customer obsession. Our unique research and continuous guidance model helps executives and their teams achieve their initiatives and outcomes faster and with confidence. To learn more, visit
Malay Mail
2 days ago
- Business
- Malay Mail
AIA Hong Kong continues to lead the insurance industry with the most market No.1* in Q1 2025
Mr Alger Fung, Chief Executive Officer of AIA Hong Kong & Macau HONG KONG SAR - Media OutReach Newswire - 28 July 2025 -AIA Hong Kong has once again led the industry with the most market No.1 in the first quarter of 2025, according to the Provisional Statistics of the Insurance Authority on Hong Kong Long-Term Insurance Business*., said, "The continued achievements would not have been possible without our team's daily commitment to putting our customers first. We are also deeply grateful to our customers for their long-standing trust and unwavering commitment to customer centricity is the cornerstone of our sustained leadership in the industry. We are fortunate that AIA is powered by a remarkable pool of talent driving our growth. This was recently reaffirmed by the Million Dollar Round Table (MDRT) rankings, where AIA Hong Kong not only secured the No. 1 position in MDRT, COT, and TOT locally, but also achieved four global No. 1 rankings—including top honours in both MDRT and TOT. We will keep going beyond for our customers and inspire communities to live Healthier, Longer, Better Lives."These achievements underscore the strength of AIA Hong Kong's Premier Agency strategy and the unwavering dedication of our financial planners, who consistently go above and beyond to serve customers with professionalism and care. Moreover, they stand as a testament to AIA Hong Kong's innovative and comprehensive propositions, which provide holistic solutions across health, wealth, and MPF—supporting the diverse needs of both individual and corporate Hong Kong's customer-first mindset is also reflected in the digital experiences it delivers. The AIA+ mobile app continues to lead the trend, driving innovation in customer engagement. With millions of downloads and the highest mobile app ratings among key Hong Kong insurers, AIA+ is fostering stronger connections and deeper trust with our customers first also means caring for the broader community. As a purpose-led brand, AIA actively empowers individuals and communities to live Healthier, Longer, Better Lives. Programmes such as AIA Vitality and the AIA Healthiest Schools Programme are enhancing health literacy and fostering long-term wellbeing across the community continues to face rising medical inflation, AIA Hong Kong took the lead in convening cross-sector stakeholders at the inaugural Healthcare Financing Summit to explore collaborative solutions that make healthcare more accessible, affordable, and sustainable—for both the community and future Hong Kong is also finding creative ways to deepen public understanding of the insurance industry. A recent example is the sponsorship of the TVB drama 《中年好翻身》, which uses the insurance profession as a backdrop to explore themes of resilience and personal growth—highlighting the professionalism and meaningful role our financial planners play in customers' ahead, AIA will continue to bring international experiences to Hong Kong. On 31 July, AIA will lead the first-ever North London Derby at the Hong Kong Football Festival 2025, as the Global Principal Partner of Tottenham Hotspur. AIA Hong Kong is also proud to be the title sponsor of G.E.M.'s I AM GLORIA World Tour – Hong Kong stop, further enriching the city's cultural As the Insurance Authority is currently conducting a comprehensive review of the scope and criteria for collecting policyholder information for non-local policies, it will not release breakdown statistics related to Mainland visitors until this work is completed. Therefore, the Insurance Authority has not published the relevant provisional statistics for both local and non-local segments. The current set of statistics does not include figures for Number of Local New Business Policies, Number of Non-Local New Business Policies, Local Annualised New Premiums, and Non-local Annualised New Premiums."AIA Hong Kong has once again led the industry with the most market No.1" refers to its top position in the following categories: Number of Inforce Policies**, Number of New Business Policies, New Office Premiums from Agency Channel^, Annualised New Premiums from Agency Channel^, Number of New Business Policies from Agency Channel—making up the highest share among the 11 key metrics compared to other market statistics of the Insurance Authority on Hong Kong long-term insurance business from January to March 2025. The policies refer to Direct Individual New Business and Direct Inforce Business of Participating Business, Other Businesses (Excluding Group Business) and Linked Long Term (Class C). "Agency channel" refers to "Agents" as classified by the Hong Kong Insurance Authority under Distribution Channel.** Refers to AIA International Limited, AIA Company Limited and AIA Everest Life Company Limited.^ "Annualised New Premiums" represents 100% of annualised first year premium and 10% of single premium. "New Office Premiums" represents 100% of annualised first year premium and 100% of single of June #AIA #友邦 The issuer is solely responsible for the content of this announcement. About AIA Hong Kong & Macau AIA Group Limited established its operations in Hong Kong in 1931. To date, AIA Hong Kong and AIA Macau have about 18,000 financial planners1, as well as an extensive network of independent financial advisors, brokerage and bancassurance partners. We serve over 3.6 million customers2, offering them a wide selection of professional services and products ranging from individual life, group life, accident, medical and health, pension, personal lines insurance to investment-linked assurance schemes with numerous investment options. We are also dedicated to providing superb product solutions to meet the financial needs of high-net-worth customers. 1 As at 30 June 2025 2 Including AIA Hong Kong and AIA Macau's individual life, group insurance and pension customers (as at 30 June 2025)
RTHK
2 days ago
- Business
- RTHK
Insurance fillip for HK stocks amid mainland gains
Insurance fillip for HK stocks amid mainland gains The Hang Seng Index closed 173 points, or 0.68 percent, up at 25,562 on Monday. File photo: RTHK Mainland China stocks extended their five-week rally on Monday, with the rare earth sector climbing to a three-year high ahead of crucial trade talks with the United States, while insurers gained following an industry policy change that boosted sentiment. In Hong Kong, the benchmark Hang Seng Index ended up 173 points, or 0.68 percent, at 25,562. The Hang Seng China Enterprises Index rose 0.29 percent to end at 9,17 while the Hang Seng Tech Index fell 0.24 percent to close at 5,664. Insurers AIA, Ping An and China Life gained between 2 percent and 4.9 percent. However, the tech index lost 0.2 percent. Up north, the benchmark Shanghai Composite Index rose 0.12 percent to 3,597, hovering near the highest level in three-and-a-half years while the Shenzhen Component Index closed 0.44 percent higher at 11,217. The combined turnover of these two indexes stood at about 1.74 trillion yuan, down from 1.79 trillion yuan on Friday. Stocks related to copper clad laminate and printed circuit board led gains, while stocks related to coal and antimony suffered major losses. The ChiNext Index, tracking China's Nasdaq-style board of growth enterprises, increased 0.96 percent to close at 2,362. The Sino-US trade talks will likely see the trade truce extended by three months, preventing the implementation of higher tariffs, according to analysts. The insurance sector added nearly 3 percent to rank among the best performers onshore, after the industry body cut the reference rate for life insurance products. "Investor concerns on U.S.-China trade frictions appear to have eased," Kinger Lau, chief China equity strategist at Goldman Sachs, said in a note. "A potential US-China trade deal could be a market-clearing event for Chinese stocks." (Reuters/Xinhua)
Business Recorder
2 days ago
- Business
- Business Recorder
China stocks cool after 5-week rally as investors eye US trade talk progress
HONG KONG: China stocks pulled back from a five-week rally on Monday, as investors looked beyond Beijing's efforts to curb competition and overcapacity, instead focussing on U.S. trade talk progress, while Hong Kong stocks rose, driven by insurers' rally. At the midday break, the Shanghai Composite index fell 0.2% to 3,587.69 points after climbing for five straight weeks to a 3-1/2-year high. China's blue-chip CSI300 index shed 0.2%. Commodity-related companies pared last week's rally spurred by Beijing's 'anti-involution' campaign, with indexes tracking steel and coal sectors losing 1.7% and 2.9%, respectively, to weigh on the markets. Beijing launched an 'anti-involution' campaign this month to tackle 'disorderly price competition,' or overcapacity, amid persistent deflationary pressure at home and trade curbs abroad. Insurers added 2.4% to rank among the best performers after the industry body cut the reference rate for life insurance products. Top U.S. and Chinese economic officials will resume talks in Stockholm later in the day, likely extending their trade truce by three months and preventing the implementation of higher tariffs. CITIC Securities says the recent onshore bullish run is mostly liquidity-driven, and whether it can become a longer-lasting bull market will depend on actual improvements in economic fundamentals. Hong Kong's benchmark Hang Seng Index rose 0.4% to 25,490.45 and continued to hover near the highest since November 2021. Insurers AIA, Ping An and China Life gained between 3.2% and 4.5%. However, the tech index lost 0.6%.
Zawya
2 days ago
- Business
- Zawya
AIA Hong Kong continues to lead the insurance industry with the most market No.1* in Q1 2025
HONG KONG SAR - Media OutReach Newswire - 28 July 2025 - AIA Hong Kong has once again led the industry with the most market No.1 in the first quarter of 2025, according to the Provisional Statistics of the Insurance Authority on Hong Kong Long-Term Insurance Business*. Mr Alger Fung, Chief Executive Officer of AIA Hong Kong & Macau, said, "The continued achievements would not have been possible without our team's daily commitment to putting our customers first. We are also deeply grateful to our customers for their long-standing trust and support. Our unwavering commitment to customer centricity is the cornerstone of our sustained leadership in the industry. We are fortunate that AIA is powered by a remarkable pool of talent driving our growth. This was recently reaffirmed by the Million Dollar Round Table (MDRT) rankings, where AIA Hong Kong not only secured the No. 1 position in MDRT, COT, and TOT locally, but also achieved four global No. 1 rankings—including top honours in both MDRT and TOT. We will keep going beyond for our customers and inspire communities to live Healthier, Longer, Better Lives." These achievements underscore the strength of AIA Hong Kong's Premier Agency strategy and the unwavering dedication of our financial planners, who consistently go above and beyond to serve customers with professionalism and care. Moreover, they stand as a testament to AIA Hong Kong's innovative and comprehensive propositions, which provide holistic solutions across health, wealth, and MPF—supporting the diverse needs of both individual and corporate customers. AIA Hong Kong's customer-first mindset is also reflected in the digital experiences it delivers. The AIA+ mobile app continues to lead the trend, driving innovation in customer engagement. With millions of downloads and the highest mobile app ratings among key Hong Kong insurers #, AIA+ is fostering stronger connections and deeper trust with our customers. Putting customers first also means caring for the broader community. As a purpose-led brand, AIA actively empowers individuals and communities to live Healthier, Longer, Better Lives. Programmes such as AIA Vitality and the AIA Healthiest Schools Programme are enhancing health literacy and fostering long-term wellbeing across generations. As the community continues to face rising medical inflation, AIA Hong Kong took the lead in convening cross-sector stakeholders at the inaugural Healthcare Financing Summit to explore collaborative solutions that make healthcare more accessible, affordable, and sustainable—for both the community and future generations. AIA Hong Kong is also finding creative ways to deepen public understanding of the insurance industry. A recent example is the sponsorship of the TVB drama 《中年好翻身》, which uses the insurance profession as a backdrop to explore themes of resilience and personal growth—highlighting the professionalism and meaningful role our financial planners play in customers' lives. Looking ahead, AIA will continue to bring international experiences to Hong Kong. On 31 July, AIA will lead the first-ever North London Derby at the Hong Kong Football Festival 2025, as the Global Principal Partner of Tottenham Hotspur. AIA Hong Kong is also proud to be the title sponsor of G.E.M.'s I AM GLORIA World Tour – Hong Kong stop, further enriching the city's cultural landscape. Notes: * As the Insurance Authority is currently conducting a comprehensive review of the scope and criteria for collecting policyholder information for non-local policies, it will not release breakdown statistics related to Mainland visitors until this work is completed. Therefore, the Insurance Authority has not published the relevant provisional statistics for both local and non-local segments. The current set of statistics does not include figures for Number of Local New Business Policies, Number of Non-Local New Business Policies, Local Annualised New Premiums, and Non-local Annualised New Premiums. "AIA Hong Kong has once again led the industry with the most market No.1" refers to its top position in the following categories: Number of Inforce Policies**, Number of New Business Policies, New Office Premiums from Agency Channel^, Annualised New Premiums from Agency Channel^, Number of New Business Policies from Agency Channel—making up the highest share among the 11 key metrics compared to other market peers. Provisional statistics of the Insurance Authority on Hong Kong long-term insurance business from January to March 2025. The policies refer to Direct Individual New Business and Direct Inforce Business of Participating Business, Other Businesses (Excluding Group Business) and Linked Long Term (Class C). "Agency channel" refers to "Agents" as classified by the Hong Kong Insurance Authority under Distribution Channel. ** Refers to AIA International Limited, AIA Company Limited and AIA Everest Life Company Limited. ^ "Annualised New Premiums" represents 100% of annualised first year premium and 10% of single premium. "New Office Premiums" represents 100% of annualised first year premium and 100% of single premium. # As of June 2025. Hashtag: #AIA #友邦 The issuer is solely responsible for the content of this announcement. About AIA Hong Kong & Macau AIA Group Limited established its operations in Hong Kong in 1931. To date, AIA Hong Kong and AIA Macau have about 18,000 financial planners 1, as well as an extensive network of independent financial advisors, brokerage and bancassurance partners. We serve over 3.6 million customers 2, offering them a wide selection of professional services and products ranging from individual life, group life, accident, medical and health, pension, personal lines insurance to investment-linked assurance schemes with numerous investment options. We are also dedicated to providing superb product solutions to meet the financial needs of high-net-worth customers. 1 As at 30 June 2025 2 Including AIA Hong Kong and AIA Macau's individual life, group insurance and pension customers (as at 30 June 2025) AIA Hong Kong
