Latest news with #AIKnowledgeHub
Associated Press
3 days ago
- Business
- Associated Press
Why AI Projects Fail: Groundbreaking Survey Uncovers Crisis of Trust in Underlying Content
SUNNYVALE, Calif., June 03, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI knowledge platform for service, today announced the findings of a first-of-its-kind survey on the state of AI in 2025. Conducted by Enterprise AI/KMWorld in Spring 2025, the findings were compiled from the responses of 316 executives, knowledge managers and practitioners worldwide. The survey revealed a make-or-break barrier to AI success with a whopping 61% of respondents pointing to erroneous or inconsistent answers as the top concern for broad AI adoption. In fact, Gartner warns that 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration with modern KM systems will fail to meet their CX and operational cost-reduction goals. 'It is trusted content or bust when it comes to moving the needle with AI applications,' said Ashu Roy, eGain CEO. 'At a time when so many organizations are looking to AI to solve problems, it's important to stress that, with AI and knowledge, you need both to thrive,' said Marydee Ojala, Editor-in-Chief for KMWorld. 'The hard numbers from this study reveal how vital trusted content is to successful AI initiatives.' With the eGain AI Knowledge Hub, Fortune 500 clients across industries such as banking, insurance, healthcare, and utilities have taken this trust-centric, knowledge-powered approach to accelerate AI initiatives. 'With trusted knowledge created and curated in the eGain AI knowledge Hub, we have been able to reduce AHT (Average Handle Time) by 24% and AWT (Average Wait Time) by 57% for member calls,' said Amy Durst, Assistant VP of Internal Support at Rogue Credit Union. 'At the same time, our agent satisfaction scores went up by 22%.' More information About eGain eGain AI Knowledge Hub helps businesses improve customer experience and reduce cost by delivering trusted, consumable answers. Contact eGain Media Relations [email protected]
Yahoo
3 days ago
- Business
- Yahoo
Why AI Projects Fail: Groundbreaking Survey Uncovers Crisis of Trust in Underlying Content
SUNNYVALE, Calif., June 03, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI knowledge platform for service, today announced the findings of a first-of-its-kind survey on the state of AI in 2025. Conducted by Enterprise AI/KMWorld in Spring 2025, the findings were compiled from the responses of 316 executives, knowledge managers and practitioners worldwide. The survey revealed a make-or-break barrier to AI success with a whopping 61% of respondents pointing to erroneous or inconsistent answers as the top concern for broad AI adoption. In fact, Gartner warns that 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration with modern KM systems will fail to meet their CX and operational cost-reduction goals. 'It is trusted content or bust when it comes to moving the needle with AI applications,' said Ashu Roy, eGain CEO. 'At a time when so many organizations are looking to AI to solve problems, it's important to stress that, with AI and knowledge, you need both to thrive,' said Marydee Ojala, Editor-in-Chief for KMWorld. 'The hard numbers from this study reveal how vital trusted content is to successful AI initiatives.' With the eGain AI Knowledge Hub, Fortune 500 clients across industries such as banking, insurance, healthcare, and utilities have taken this trust-centric, knowledge-powered approach to accelerate AI initiatives. 'With trusted knowledge created and curated in the eGain AI knowledge Hub, we have been able to reduce AHT (Average Handle Time) by 24% and AWT (Average Wait Time) by 57% for member calls,' said Amy Durst, Assistant VP of Internal Support at Rogue Credit Union. 'At the same time, our agent satisfaction scores went up by 22%.' More information State of AI 2025: Mid-Year Report eGain link KMWorld link eGain AI Knowledge Hub™ eGain webinar with KMWorld: 'AI Initiatives for CX: Why They Fail and How to Succeed,' June 26, 2025, 11 am – 12 noon Pacific Time Solve London 2025, the premier conference for AI-powered CX transformation About eGaineGain AI Knowledge Hub helps businesses improve customer experience and reduce cost by delivering trusted, consumable answers. CONTACT: Contact eGain Media Relations press@ in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Associated Press
11-03-2025
- Business
- Associated Press
eGain to Participate in the Annual Roth Conference on March 17, 2025
SUNNYVALE, Calif., March 11, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for service, today announced that CEO Ashu Roy and CFO Eric Smit will be hosting meetings with investors on March 17, 2025, at the 37th Annual Roth Conference taking place March 16-18, 2024 in Dana Point, California. In its recently released earnings press release, eGain CEO Ashu Roy said, 'We won several new enterprise logos in the second quarter. As a result, our annual recurring revenue from AI Knowledge Hub customers grew by 17% year over year and 5% sequentially. Customer service automation is a strategic focus for AI investment in Global 1000. As a result, we are seeing a growing number of seven-figure ARR deals in our sales pipeline.' For additional information or to schedule a meeting with eGain management, please contact either your Roth representative or Pondel Wilkinson, eGain's investor relations firm, at [email protected]. eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit for more info. PondelWilkinson, Inc. Todd Kehrli or Jim Byers
