Latest news with #ASQ
The Star
4 days ago
- Business
- The Star
MAHB enhances KLIA T1 with RM30mil upgrades to improve passenger experience
SEPANG: Malaysia Airports Holdings Bhd (MAHB) has invested RM30 million in the first half of 2025 to improve overall passenger experience and operational efficiency at Kuala Lumpur International Airport Terminal 1 (KLIA T1), marking the group's first major airport upgrade since its privatisation in February. KLIA T1 general manager of operations Abd Hasman Abd Muhimim said that with the rollout of 14 improvements and new features, MAHB hopes to raise KLIA's Airport Service Quality (ASQ) score and improve its Skytrax ranking. He said the enhancements are also part of MAHB's preparation to welcome an expected influx of passengers to KLIA, as Malaysia gears up to host the 47th ASEAN Summit in October and Visit Malaysia Year 2026. "For these enhancements, we do not set any budget cap. We will continue to invest in upgrading all facilities at KLIA. "This is especially important as, in the first half of 2025, KLIA has recorded 30.1 million passengers, a 9.9 per cent increase compared to the same period last year,' he told reporters during a media walkabout here. Members of the media were briefed on the improvements made at KLIA during the session. Among the key upgrades focused on improving processing speed and reducing congestion, MAHB has implemented a proof-of-concept open-belt bag-drop system comprising five mobile check-in units, capable of handling up to 10 times more baggage per hour than conventional counters. At the domestic security checkpoints, lanes have been reconfigured with extended trays and designated areas for unpacking and repacking, increasing throughput from 770 passengers per hour to 1,569 passengers per hour, with average wait times now reduced to under five minutes. For international departures, nine new self-scanning boarding pass lanes have replaced six manual counters. These are equipped with step-by-step digital instructions to support faster processing and minimise queuing. Two priority lane immigration counters have also been introduced for families with children, the elderly, expectant mothers and persons with reduced mobility. MAHB has further improved emergency response capability by deploying three paramedic teams on e-scooters, equipped with oxygen tanks, trauma kits and automated external defibrillators (AEDs), stationed at both the main terminal and the satellite building. To enhance passenger comfort and accessibility, 5,000 trolleys have been replaced with lightweight, strap-free models equipped with brakes for safer handling. Additionally, 54 parking bays have been converted into 36 wider, family-friendly lots located closer to the terminal entrance. To improve accessibility, 80 public washrooms have been upgraded with wider entrances, sensor-tap sinks and emergency call buttons, while 100 new wheelchairs are now available for free use at key passenger areas. Two themed nappy-change rooms, equipped with baby cots, hot-water dispensers and feeding areas, have also been opened, with three more scheduled for completion by August. MAHB also introduced cultural enhancements at KLIA, including two large murals at Piers H and G featuring heritage elements from Penang and Melaka, aimed at enriching the passenger environment with local character. Young travellers can now enjoy a newly installed orangutan-themed playground at Gate C30 in the satellite building. - Bernama
Barnama
7 days ago
- Business
- Barnama
MAHB Enhances KLIA T1 With RM30 Mln Upgrades To Improve Passenger Experience
BUSINESS SEPANG, July 15 (Bernama) -- Malaysia Airports Holdings Bhd (MAHB) has invested RM30 million in the first half of 2025 to improve overall passenger experience and operational efficiency at Kuala Lumpur International Airport Terminal 1 (KLIA T1), marking the group's first major airport upgrade since its privatisation in February. KLIA T1 general manager of operations Abd Hasman Abd Muhimim said that with the rollout of 14 improvements and new features, MAHB hopes to raise KLIA's Airport Service Quality (ASQ) score and improve its Skytrax ranking. He said the enhancements are also part of MAHB's preparation to welcome an expected influx of passengers to KLIA, as Malaysia gears up to host the 47th ASEAN Summit in October and Visit Malaysia Year 2026. 'For these enhancements, we do not set any budget cap. We will continue to invest in upgrading all facilities at KLIA. 'This is especially important as, in the first half of 2025, KLIA has recorded 30.1 million passengers, a 9.9 per cent increase compared to the same period last year,' he told reporters during a media walkabout here. Members of the media were briefed on the improvements made at KLIA during the session. Among the key upgrades focused on improving processing speed and reducing congestion, MAHB has implemented a proof-of-concept open-belt bag-drop system comprising five mobile check-in units, capable of handling up to 10 times more baggage per hour than conventional counters. At the domestic security checkpoints, lanes have been reconfigured with extended trays and designated areas for unpacking and repacking, increasing throughput from 770 passengers per hour to 1,569 passengers per hour, with average wait times now reduced to under five minutes. For international departures, nine new self-scanning boarding pass lanes have replaced six manual counters.
Daily Mirror
14-06-2025
- Daily Mirror
Tiny UK airport named among Europe's best - but it's nowhere near London
This small airport in Scotland has been listed as one of the best in Europe by the Airport Service Quality Awards - one of only two UK airports recognised across all categories this year In an era of flashy global airports boasting waterfalls and amusement parks that put Heathrow to shame, there is one small UK airport that is a consistent star. This tiny airport in Scotland has been named one of the best in Europe for the past five years running, in fact. Inverness Airport has been recognised once again by the Airport Service Quality (ASQ) Awards. Inverness was listed among the top six airports in Europe which service under two million passengers annually. Airports Council International determines the best airports based on a survey measuring passenger satisfaction. The awards recognises airports with the top 20 percent overall satisfaction score - organised by size and region. Inverness was among six European airports recognised in its section, the only airport in the category in the UK. In fact, the Scottish airport was the only hub in the category not based in Spain. The only other UK airport included in the awards was Newcastle International Airport in the two to five million passengers per year category. Inverness Airport's exemplary staff also received recognition from the Airports Council International. The airport won another ASQ award for having some of the most dedicated airport staff in Europe - for the third year in a row. Graeme Bell, General Manager of Inverness Airport, said: "To win these awards for the fifth consecutive year is an incredible achievement and a proud moment for everyone involved with Inverness Airport. 'Being recognised for the third year running as the Airport with the Most Dedicated Staff in Europe as well is a testament to the hard work, passion, and commitment of our entire team,' Bell continued. Inverness Airport is located nine miles east of Inverness city centre and is a key transport hub for the Highlands and Islands. The airport hosts carriers including Loganair, TUI, KLM, easyJet and British Airways. It offers routes to the likes of London, Majorca, Belfast and the Outer Hebrides. If you interested in experiencing the exceptional customer service first-hand, you might want to consider a festive trip to Finland later this year. Inverness Airport will host a one-day trip to Lapland on December 13, 2025. Passengers will depart from Inverness in the morning and return the same day, experiencing husky rides and ice skating in Lapland in-between. 2024 ASQ Award winners for European airports servicing under two million annual passengers:
Yahoo
06-06-2025
- Business
- Yahoo
DIA travelers happier with security screening since new checkpoint opened, airport says
DENVER (KDVR) — Customer satisfaction for security screening at Denver International Airport has improved since the opening of the airport's West Security Checkpoint in February 2024, the airport revealed Thursday. DIA said its score for 'ease going through security screening' improved by 13% to 4.2 out of 5, since the opening of the new checkpoint, while its 'waiting time: security screening' score rose 19% to a 4.18 out of 5. Measles exposure sites now include Denver, Glendale, Windsor grocery stores: List The data was collected from the DIA's Airport Service Quality quarterly service results. The survey measures passenger satisfaction across a number of airport experiences, DIA said. 'The ASQ data shows that DEN's Great Hall Project is already improving the overall experience of our airport. Once the East Checkpoint opens in August, we fully expect that passengers will find the process of going through security to be even easier,' DIA CEO Phil Washington said in a statement. The DIA's overall satisfaction score is 4.06 out of 5, as of March 2025, the airport said. The survey for overall satisfaction includes the experience of arriving at the airport, the check-in process, the security screening, border/passport control, the shopping and dining experience, cleanliness and comfort of gate areas, wayfinding, Wi-Fi, bathroom cleanliness and overall airport atmosphere. Littleton man missing since 2024 located in Colorado River nearly full year later Washington said he expects the satisfaction score to increase further once the airport is finished with the final phase of its Great Hall construction program, which involves a full build-out of the Jeppesen Terminal. 'By 2027, when Great Hall construction will be complete, the experience of going through security, meeting loved ones, and enjoying the Jeppeson Terminal's art, dining, and retail options will be transformative,' Washington said. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
West Australian
09-05-2025
- Entertainment
- West Australian
Vim, vigour and whimsy embrace Vanessa Perica premiere No Feeling is Final with ASQ at WA Museum Boola Bardip
Vim, vigour and whimsy embrace Vanessa Perica premiere No Feeling is Final with ASQ at WA Museum Boola Bardip
