Latest news with #ASQAwards
Zawya
11-03-2025
- Business
- Zawya
35 airports from Asia-Pacific and Middle East win 68 ASQ Awards for Service Excellence
Hong Kong SAR: Airports in Asia-Pacific and the Middle East regions are setting new benchmarks in passenger experience. 35 airports out of a total 95 airports globally were recognised in the prestigious 2024 Airport Service Quality (ASQ) Awards by Airports Council International (ACI). Collectively, airports in the region won 68 awards, across categories. The awards highlight the region's commitment to delivering world-class airport experiences amid rapid passenger growth. The ASQ Awards, announced in partnership with the leading travel technology company, Amadeus, stands out as the preeminent airport customer experience measurement and benchmarking programme globally. The ASQ Awards are based on the aviation industry's most comprehensive and trusted global measurement program for airport experience. This unique program gathers real-time feedback from travelers through live surveys at airports worldwide. Its rigorous methodology ensures accurate representation of a diverse range of passenger experiences, making it the only survey that enables fair airport comparisons. This year, 10 airports from Indonesia won awards across categories, while 8 airports China and 7 from India were recognised for service excellence. Other awards were assigned to airports in South Korea, Singapore, Malaysia and Philippines in the Middle East, 6 airports were recognised, including two from Oman and one from KSA, Jordan, Bahrain and Abu Dhabi. These awards reflect the dedication of airports to enhance customer experience through smart technology, service innovation, and passenger-centric design. Stefano Baronci, Director General, ACI Asia-Pacific & Middle East, said: 'As air traffic in Asia-Pacific and Middle East combined is expected to triple from 3.9 billion to almost 11 billion passengers over the next two decades, ensuring a seamless and enjoyable journey is paramount. The fact that 36% of the total awards have been assigned to airports on our Region is testament that airports in Asia-Pacific and Middle East are turning challenges into opportunities by embracing digital transformation, investing in infrastructure, and prioritising service excellence. Congratulations to all the winning airports.' Read full list of winner airports here. -Ends- Media Contact For further information, please contact: ACI Asia-Pacific & Middle East Sunil Subbaiah Head, Communications & Brand E: sunil@ About ACI Asia-Pacific & Middle East (ACI APAC & MID) ACI Asia-Pacific & Middle East (ACI APAC & MID) serves as the voice of airports. It represents airport members, operating over 600 airports across Asia-Pacific and Middle East. ACI APAC & MID is head-quartered in Hong Kong and has a Middle East office in Riyadh (Kingdom of Saudi Arabia). ACI APAC & MID represents the collective interests of airports to promote professional excellence in airport management and operations. ACI APAC & MID's mission is to advocate for policies and provide services that strengthen its members' ability to serve their passengers, employees and stakeholders. According to the latest Economic Impact assessment, Air transport supported 46 million jobs and contributed $1.18 trillion in GDP in both Asia-Pacific and Middle East regions. Over the next two decades, the aviation sector's direct contribution to the Asia-Pacific and Middle East's GDP is estimated to grow annually at 5.1% and 4.5%, respectively.
Associated Press
10-03-2025
- Business
- Associated Press
Passengers choose the world's best airports for customer experience
The ASQ Awards are based on the most comprehensive and trusted global measurement program for airport experience MONTREAL, March 10, 2025 /PRNewswire/ - Today, Airports Council International (ACI) World, in partnership with travel technology company Amadeus, announces the winners of the highly anticipated 2024 ASQ Airport Experience Awards. These awards, celebrated as the benchmark for excellence in airport customer experience, are determined exclusively by passengers. The ASQ Awards are based on the aviation industry's most comprehensive and trusted global measurement program for airport experience. This unique program gathers real-time feedback from travellers through live surveys at airports worldwide. Its rigorous methodology ensures accurate representation of a diverse range of passenger experiences, making it the only survey that enables fair airport comparisons. 2024 ASQ Awards highlights 2024 marked a milestone for the ASQ program, with almost 700,000 surveys filled, and over half of the world's travellers passing through an ASQ-rated airport, underscoring the program's pivotal role in shaping global service standards. A record-breaking 181 ASQ Awards were presented to 95 airports across the globe, recognizing their commitment to exceptional passenger experience. Award categories Best Airports by Size and Region Most Dedicated Staff Easiest Airport Journey Most Enjoyable Airport Cleanest Airport Top Airports for Arrivals Regional winners Certain airports have won ASQ Awards in all 5 departure categories: Africa: Dakar Blaise Diagne International Airport Asia-Pacific: Beijing Daxing International Airport, Singapore Changi Airport, Sultan Aji Muhammad Sulaiman International Airport, Sultan Hasanuddin International Airport Europe: Milas-Bodrum Airport, Rome Fiumicino Airport Latin America: Chihuahua International Airport, Mazatlán International Airport, Monterrey International Airport Middle East: Salalah Airport North America: Gerald R. Ford International Airport, Greenville-Spartanburg International Airport 2024 inductees to the ACI World Director General's Roll of Excellence The ACI World Director General's Roll of Excellence is one of the highest honors in the airport industry, recognizing airports that have consistently excelled in service over the past decade. This year, 10 airports are inducted into this prestigious list, celebrating their sustained commitment to excellence. Inductees include: Alicante - Elche Airport Beijing Daxing International Airport Copenhagen Airport El Hierro Airport Hartsfield-Jackson Atlanta International Airport Inverness Airport Jenderal Ahmad Yani International Airport Juanda International Airport Salalah Airport Shijiazhuang Zhengding International Airport ACI World Director General Justin Erbacci said, 'In today's fast-evolving world, where passenger expectations are higher than ever, airports must continually push the boundaries of service to stay ahead. The 2024 ASQ Awards honor airports that create memorable, seamless experiences that transform the entire passenger journey and help shape the future of air travel.' Amadeus EVP AirOps Rudy Daniello said, 'The aviation industry is on the cusp of radical improvements to the passenger experience. Changes to underlying airline systems and technology standards provide the flexibility to rethink decades-old processes and truly transform travel. Imagine a future where you no longer need to check-in for a flight, with visa checks happening digitally before travel. In this vision, airport terminals can be re-focused around the passenger, with the need for fixed desks and associated queues greatly reduced. We envision greater personalization, roaming agents and a greatly simplified passenger experience. I'm excited to see how these changes are received by airports and travellers.' Looking ahead: The 2024 ASQ Awards Ceremony The 2024 ASQ Awards Ceremony will take place at the ACI World Airport Experience Summit in Guangzhou, China, from September 8-11, 2025. This prestigious annual event will bring together industry leaders, experts, and innovators to discuss the future of customer and employee experience while sharing the latest strategies and insights. About ACI Airports Council International (ACI), the trade association of the world's airports, is a federated organization comprising ACI World, ACI Africa, ACI Asia-Pacific & Middle East, ACI EUROPE, ACI Latin America and the Caribbean and ACI North America. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient, and environmentally sustainable. As of January 2025, ACI serves 830 members, operating 2,181 airports in 170 countries. About Amadeus Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet. Our technology powers the travel and tourism industry. Inspiring more open ways of working. More connected ways of thinking, centered around the traveler. Our open platform connects the global travel and hospitality ecosystem. From startups to big industry players and governments too. Together, redesigning the travel of tomorrow. We are working to make travel a force for social and environmental good. A collective responsibility to protect and improve the people and places we visit, ensuring travel continues to make positive contribution to our world. We apply innovation to meet new needs, to solve real challenges. Our truly diverse global workforce, made up of 150 nationalities, is passionate about travel and technology. We are an IBEX 35 company, listed on the Spanish Stock Exchange under We have also been recognized by the Dow Jones Sustainability Index for the last 11 years. Amadeus. It's how travel works better.
