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Techday NZ
14-05-2025
- Business
- Techday NZ
Celonis unveils process intelligence tools to boost AI returns
Celonis has announced a range of new Process Intelligence and artificial intelligence (AI) features that it says will increase the return on investment (ROI) for enterprise AI deployments. The company detailed significant upgrades to its AgentC suite, the integration of its recently acquired Orchestration Engine, and the launch of four new Solution Suites designed for supply chain, finance, sustainability, and front-office operations. AgentC has been updated to extend the Process Intelligence API, making it easier for organisations to securely share process intelligence context, metrics, and recommended actions with AI platforms including Microsoft Copilot Studio, Amazon Bedrock, and Salesforce Agentforce. Celonis has integrated the Orchestration Engine, which it acquired from its partner Emporix, into its platform. This engine provides an orchestration layer that coordinates tasks within business processes across various tools, systems, and departments, using real-time process intelligence to enable organisations to observe process workflows and direct them towards desired outcomes. "AI is great for everyday tasks, like writing emails. But to provide maximum value for business, it needs to do things like telling you which customer deliveries are at risk and take automated action to reroute deliveries and notify logistics partners. Celonis Process Intelligence makes this possible. It provides AI with the process knowledge and business context to make it effective in accomplishing business-critical tasks, like mitigating supply chain disruptions, optimizing inventory, and managing tariffs. That's why we strongly believe that for enterprise use cases, 'there's no AI without PI'." Alex Rinke, Co-CEO and Co-Founder of Celonis, said. The backbone of the Celonis platform is the Process Intelligence Graph (PI Graph), which combines process data and business context to create a digital twin of ongoing business operations. The AgentC suite leverages this data to inform AI agents, whether these are built by customers using mainstream AI platforms or using Celonis' own prebuilt tools. Since introducing AgentC in October 2024, Celonis reports that the suite now offers broader integration capabilities. The company noted that modern business processes often involve combinations of automations, bots, and manual work across disparate systems, which can limit oversight and control. With its Orchestration Engine, Celonis says users gain a new level of control and agility needed to adapt workflows to changing circumstances. Additionally, Celonis has made its Process Copilots and Annotation Builder generally available. Process Copilots can be integrated into workplace tools like Slack and Microsoft Teams, allowing users to interact with business processes within their existing communication platforms and quickly access answers about process effectiveness and potential issues. Annotation Builder is described as a no-code generative AI tool that provides AI-generated recommendations for addressing business challenges and making process improvements. "Celonis' AI capabilities have fundamentally improved our inventory management and maintenance response. Our plant technicians can now ask their Process Copilot to locate and arrange transfers of spare parts from other plants, minimizing disruption and maximizing value by keeping our operations running smoothly." Brian Dodson, Business Process Improvement Manager and Celonis Center of Excellence lead at Smurfit Westrock, commented. To facilitate the deployment of process intelligence and AI, Celonis has released Solution Suites combining system connectors, pre-defined process data, AI-powered features, and pre-built applications. The four suites launched focus on supply chain, finance, sustainability, and front-office needs. Celonis states these solutions have already been used to help organisations, particularly in consumer goods, analyse and address issues such as automatically rejected customer orders arising from minimum order quantity requirements. The company also announced platform enhancements, including the extension of the PI Graph catalogue of pre-built objects and events, enabling faster onboarding of existing data models for Celonis customers. New version control features help manage PI Graph instances, while the introduction of a Process Management API allows companies to import process models for detailed adherence analysis. Celonis Process Intelligence is now available as a workload within Microsoft Fabric, providing direct integration and allowing users to embed process intelligence into their solutions. Additionally, improvements include a new event log builder for on-the-fly log creation and exploration, more customisable and intuitive Studio Views, new scheduled reporting capabilities, and a revised PQL Editor that is business context aware and synchronises with customer knowledge models. Dan Brown, Chief Product Officer at Celonis, said, "Alongside our partners, we continuously invest in our platform. With AgentC and our Process Intelligence API, we're helping customers maximize the ROI of their AI deployments. Orchestration Engine enables stronger oversight and control of process workflows. And Solution Suites shorten time to value by making it faster and easier to deploy PI and AI across the enterprise." Most newly announced features, including Process Copilot and Annotation Builder, are now available for deployment and organisations can explore these capabilities at upcoming industry events.
Techday NZ
14-05-2025
- Business
- Techday NZ
Celonis expands AI & orchestration in latest platform upgrades
Celonis has introduced a series of updates to its Process Intelligence platform, highlighting new features that enhance the integration of artificial intelligence (AI) in business operations and process mining. The company showcased major enhancements designed to make its platform faster, more user-friendly, and more compatible with commonly used enterprise tools. These developments focus on providing businesses with the intelligence required to effectively deploy AI alongside human workers. Alex Rinke, Co-Chief Executive Officer and Co-Founder of Celonis, stated, "For AI to provide maximum value for business, it needs to do things like telling you which customer deliveries are at risk and take automated action to reroute deliveries and notify logistics partners. "Celonis Process Intelligence makes this possible. It provides AI with the process knowledge and business context to make it effective in accomplishing business-critical tasks, like mitigating supply chain disruptions, optimising inventory, and managing tariffs. That's why we strongly believe that for enterprise use cases, 'there's no AI without PI'." Central to the update is the Process Intelligence Graph (PI Graph), which combines process data and business information to form a digital representation of business operations. This PI Graph underpins the company's AgentC suite, a collection of AI agent tools and integrations that enable AI systems to access process intelligence whether customers choose to develop their own agents on platforms such as Microsoft Copilot Studio, Amazon Bedrock, or Salesforce Agentforce, or use prebuilt agents provided by Celonis and its partners. The AgentC suite received significant upgrades, including an expanded Process Intelligence API. This extension was developed to simplify and secure the sharing of process intelligence context, metrics, and recommended actions with a range of AI platforms. These updates aim to ensure that AI agents can be more readily integrated into established enterprise environments. Modern businesses employ a variety of technologies such as system automations, workflow automations, robotic process automation (RPA) bots, and manual tasks. However, they often face challenges overseeing and managing all these tools across different departments and systems. To address this, Celonis has introduced the Orchestration Engine, an orchestration platform that coordinates tasks across these varied tools and provides businesses with increased control and agility. The engine leverages real-time process intelligence to monitor workflows and direct them toward desired outcomes. Additional advancements were announced to support the use of AI within the Celonis ecosystem. Process Copilots, now generally available, allow employees to interact with business processes directly within collaboration applications like Slack and Microsoft Teams. This facilitates faster access to process information and identification of issues requiring attention. The Celonis Annotation Builder, a no-code generative AI tool for recommending decisions, is now generally available as well. This tool provides users with AI-driven suggestions for resolving process issues and opportunities for process improvement in real-time analytics dashboards. Other improvements to the platform include an expanded catalogue of pre-built objects and events for the PI Graph, designed to enable existing customers to integrate their data models more quickly. New version control features have also been added to aid management of the PI Graph for individual customers. The integration of Celonis Process Management through a new API brings together process mining and process modelling, allowing for detailed and accurate assessment of process adherence by importing process models directly into the platform's Process Adherence Manager. Microsoft users can now benefit from Celonis' zero-copy integration with Microsoft Fabric, which enables the embedding of process intelligence directly into the solutions being created within Microsoft's ecosystem. The latest event log builder enables users to generate, adjust and examine event logs interactively within Celonis Views, removing the need for external data modelling or technical coding. Updates to the Studio Views component introduce scalable view modules to ensure changes are propagated wherever utilised, enhanced data visualisations and filtering for deeper analytic work, and the ability to distribute scheduled process insights to decision-makers at set intervals. The new PQL Editor, designed for the process query language used within the Celonis platform, is now synchronised with customer knowledge models and business context, improving usability for business analysts. Dan Brown, Chief Product Officer at Celonis, commented, "Alongside our partners, we continuously invest in our platform. With AgentC and our Process Intelligence API, we're helping customers to maximise the ROI of their AI deployments. Orchestration Engine enables stronger oversight and control of process workflows. And Solution Suites shorten time to value by making it faster and easier to deploy PI and AI across the enterprise."
Yahoo
13-05-2025
- Business
- Yahoo
Celonis Showcases Latest Process Intelligence and AI Innovations at Next 2025
AgentC and Orchestration Engine let companies orchestrate AI agents and feed them the Process Intelligence that AI needs to improve and automate processes effectively. New Celonis Solution Suites put Process Intelligence and AI to work in Supply Chain, Sustainability, Finance and the Front Office with comprehensive packages of expertise and technology from Celonis and its global partner ecosystem. Multiple enhancements make the Celonis Process Intelligence Platform faster, easier to use and more integrated with the tools people use every day. MUNICH & NEW YORK, May 13, 2025--(BUSINESS WIRE)--Celonis, a global leader in Process Mining, today at its Celonis:Next event, demonstrated how its Process Intelligence (PI) platform enables companies to maximize the ROI from their enterprise AI deployments—a necessity for success in a future where AI agents work alongside and support humans. Because just as humans need the right information to do their jobs, AI needs to understand the business. With updates to its AgentC suite, the acquisition of Orchestration Engine, and multiple platform advancements, Celonis showed how it provides the intelligence companies need to build effective AI agents, helps them orchestrate end-to-end business processes, and simplifies the deployment of PI and AI across the enterprise. "AI is great for everyday tasks, like writing emails. But to provide maximum value for business, it needs to do things like telling you which customer deliveries are at risk and take automated action to reroute deliveries and notify logistics partners," said Alex Rinke, co-CEO and co-founder of Celonis. "Celonis Process Intelligence makes this possible. It provides AI with the process knowledge and business context to make it effective in accomplishing business-critical tasks, like mitigating supply chain disruptions, optimizing inventory, and managing tariffs. That's why we strongly believe that for enterprise use cases, 'there's no AI without PI.'" PI + AI = Maximum ROI The Process Intelligence Graph (PI Graph), which sits at the heart of the Celonis platform, brings together process data and business context to create a living digital twin of business operations. Celonis AgentC, a suite of AI agent tools, integrations, and partnerships, feeds the Process Intelligence from the PI Graph to AI agents, whether customers build them in leading AI platforms or leverage prebuilt agents from Celonis and its partners. Following the launch of AgentC at Celosphere in October 2024, the company unveiled significant upgrades to AgentC just six months later at Celonis:Next, including an extended Process Intelligence API that makes it easier to securely share PI context, metrics, and recommended actions with AI platforms such as Microsoft Copilot Studio, Amazon Bedrock, or Salesforce Agentforce. But AI agents are just the latest among many tools that companies are using to automate and streamline tasks. Modern business processes involve an increasingly intricate web of system- and application-level automations, workflow automations, RPA bots, and manual activities that span multiple systems. But companies lack the ability to oversee and control all of these tools. Celonis Orchestration Engine provides an intelligent orchestration layer that connects and coordinates tasks in a given process across all tools, systems and departments. Leveraging real-time Process Intelligence, companies can observe process workflows live and direct processes toward the outcomes they want to achieve. Orchestration Engine gives a new level of control and agility to companies as they adapt their workflows to an ever-changing world. Celonis has acquired Orchestration Engine from its partner Emporix and fully integrated it with the Celonis platform. Celonis also announced enhancements to the tools that help customers build AI capabilities on Celonis, including: Process Copilots in GA: Celonis Process Copilots are now generally available and can be used in collaboration tools like Slack and Microsoft Teams. Now Celonis' customers' employees can interact with their processes in their regular workspaces and get answers fast about what's working and what blockers need their attention. Annotation Builder in GA: The Celonis Annotation Builder, a no-code GenAI tool for recommending decisions, is now generally available. Static dashboards are a thing of the past — now Celonis analytics views show employees AI-generated recommendations for how to address issues and improve processes. "Celonis' AI capabilities have fundamentally improved our inventory management and maintenance response," said Brian Dodson, Business Process Improvement Manager and Celonis Center of Excellence lead at Smurfit Westrock. "Our plant technicians can now ask their Process Copilot to locate and arrange transfers of spare parts from other plants, minimizing disruption and maximizing value by keeping our operations running smoothly." Celonis Solution Suites + Partner Apps: Everything enterprises need to leverage PI + AI To enable faster deployment of PI and AI across every department in the enterprise, thereby accelerating process improvement and reducing time to value, Celonis introduced Celonis Solution Suites—comprehensive packages that combine connectors to critical systems, pre-defined process data and business context, AI-powered capabilities, and pre-built apps. Today, four Solutions Suites have been launched: Supply Chain Solution Suite Finance Solution Suite Front Office Solution Suite Sustainability Solution Suite Celonis Solution Suites are already being used by leading consumer goods companies to deliver the best customer experience, even in the face of today's supply chain disruption, complexities, and growing cost pressures. Celonis helped one organization quantify how many customer orders were being automatically rejected due to minimum order quantity thresholds. With the right insights, those orders could be bundled and filled instead of being rejected. Enhancements across the Celonis platform Celonis has made its Process Intelligence platform faster and easier to use with multiple advancements, including: Process Intelligence Graph expansion: Celonis has expanded the PI Graph's pre-built objects and events catalogue. Long-time Celonis customers can bring their existing data models into the PI Graph faster and simpler. And new version control features make it easier for customers to manage their individual PI Graph. New Celonis Process Management API integration: Celonis Process Management unites process mining and modeling, bringing data on how processes should run, and how they actually run, together. With a new direct API integration, companies can now import process models into the Celonis Process Adherence Manager, getting unparalleled detail and accuracy in process adherence assessment—a capability unmatched in the market. Microsoft Fabric integration: Celonis Process Intelligence is now available as a workload in Microsoft Fabric. Celonis' zero-copy integration with Fabric and the ability to embed Celonis Views into Fabric lets Microsoft users seamlessly embed process intelligence into solutions they're building. Process Mining innovation: A new event log builder lets users create, modify and explore event logs on the fly directly in Celonis Views without having to go back to the data model, write lines of SQL code, or create new sub-processes. More intuitive and customizable Studio Views: New scalable View Modules make sure changes made to one View Module are automatically replicated anywhere it's used. Performing deeper analysis is faster with new process visualizations and enhanced filtering options. And new scheduled reports let users share insights with key stakeholders on a daily, weekly, or monthly basis. New PQL Editor: PQL is the language of Process Intelligence. The new PQL Editor is business context aware and continuously in sync with customer Knowledge Models. "Alongside our partners, we continuously invest in our platform," said Dan Brown, Chief Product Officer at Celonis. "With AgentC and our Process Intelligence API, we're helping customers maximize the ROI of their AI deployments. Orchestration Engine enables stronger oversight and control of process workflows. And Solution Suites shorten time to value by making it faster and easier to deploy PI and AI across the enterprise." Most of the newly announced capabilities, including Process Copilot and Annotation Builder, are available for deployment immediately. Companies can explore these features and engage with the Celonis community at upcoming events like the Celonis Process Intelligence Days, Celonis:Next Product Forums, and Celosphere in Munich, November 4th-5th. For more information on the new and updated features and capabilities announced today, please watch the on-demand Celonis:Next event. About Celonis Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It's system-agnostic and without bias and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2025 Celonis SE. All rights reserved. Celonis and the Celonis "droplet" logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners. View source version on Contacts Media Contact press@ Sign in to access your portfolio
