Celonis unveils process intelligence tools to boost AI returns
Celonis has announced a range of new Process Intelligence and artificial intelligence (AI) features that it says will increase the return on investment (ROI) for enterprise AI deployments.
The company detailed significant upgrades to its AgentC suite, the integration of its recently acquired Orchestration Engine, and the launch of four new Solution Suites designed for supply chain, finance, sustainability, and front-office operations.
AgentC has been updated to extend the Process Intelligence API, making it easier for organisations to securely share process intelligence context, metrics, and recommended actions with AI platforms including Microsoft Copilot Studio, Amazon Bedrock, and Salesforce Agentforce.
Celonis has integrated the Orchestration Engine, which it acquired from its partner Emporix, into its platform. This engine provides an orchestration layer that coordinates tasks within business processes across various tools, systems, and departments, using real-time process intelligence to enable organisations to observe process workflows and direct them towards desired outcomes.
"AI is great for everyday tasks, like writing emails. But to provide maximum value for business, it needs to do things like telling you which customer deliveries are at risk and take automated action to reroute deliveries and notify logistics partners. Celonis Process Intelligence makes this possible. It provides AI with the process knowledge and business context to make it effective in accomplishing business-critical tasks, like mitigating supply chain disruptions, optimizing inventory, and managing tariffs. That's why we strongly believe that for enterprise use cases, 'there's no AI without PI'." Alex Rinke, Co-CEO and Co-Founder of Celonis, said.
The backbone of the Celonis platform is the Process Intelligence Graph (PI Graph), which combines process data and business context to create a digital twin of ongoing business operations. The AgentC suite leverages this data to inform AI agents, whether these are built by customers using mainstream AI platforms or using Celonis' own prebuilt tools.
Since introducing AgentC in October 2024, Celonis reports that the suite now offers broader integration capabilities. The company noted that modern business processes often involve combinations of automations, bots, and manual work across disparate systems, which can limit oversight and control. With its Orchestration Engine, Celonis says users gain a new level of control and agility needed to adapt workflows to changing circumstances.
Additionally, Celonis has made its Process Copilots and Annotation Builder generally available. Process Copilots can be integrated into workplace tools like Slack and Microsoft Teams, allowing users to interact with business processes within their existing communication platforms and quickly access answers about process effectiveness and potential issues.
Annotation Builder is described as a no-code generative AI tool that provides AI-generated recommendations for addressing business challenges and making process improvements.
"Celonis' AI capabilities have fundamentally improved our inventory management and maintenance response. Our plant technicians can now ask their Process Copilot to locate and arrange transfers of spare parts from other plants, minimizing disruption and maximizing value by keeping our operations running smoothly." Brian Dodson, Business Process Improvement Manager and Celonis Center of Excellence lead at Smurfit Westrock, commented.
To facilitate the deployment of process intelligence and AI, Celonis has released Solution Suites combining system connectors, pre-defined process data, AI-powered features, and pre-built applications. The four suites launched focus on supply chain, finance, sustainability, and front-office needs.
Celonis states these solutions have already been used to help organisations, particularly in consumer goods, analyse and address issues such as automatically rejected customer orders arising from minimum order quantity requirements.
The company also announced platform enhancements, including the extension of the PI Graph catalogue of pre-built objects and events, enabling faster onboarding of existing data models for Celonis customers. New version control features help manage PI Graph instances, while the introduction of a Process Management API allows companies to import process models for detailed adherence analysis.
Celonis Process Intelligence is now available as a workload within Microsoft Fabric, providing direct integration and allowing users to embed process intelligence into their solutions. Additionally, improvements include a new event log builder for on-the-fly log creation and exploration, more customisable and intuitive Studio Views, new scheduled reporting capabilities, and a revised PQL Editor that is business context aware and synchronises with customer knowledge models.
Dan Brown, Chief Product Officer at Celonis, said, "Alongside our partners, we continuously invest in our platform. With AgentC and our Process Intelligence API, we're helping customers maximize the ROI of their AI deployments. Orchestration Engine enables stronger oversight and control of process workflows. And Solution Suites shorten time to value by making it faster and easier to deploy PI and AI across the enterprise."
Most newly announced features, including Process Copilot and Annotation Builder, are now available for deployment and organisations can explore these capabilities at upcoming industry events.
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