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Celonis appoints ex-SAP exec Dilipkumar Khandelwal as chief customer officer
Celonis appoints ex-SAP exec Dilipkumar Khandelwal as chief customer officer

Time of India

time5 days ago

  • Business
  • Time of India

Celonis appoints ex-SAP exec Dilipkumar Khandelwal as chief customer officer

Academy Empower your mind, elevate your skills German data processing company Celonis has appointed former SAP and Deutsche Bank executive Dilipkumar Khandelwal as the chief customer officer and chairman of its India advisory board as it steps up its operations in the company is looking to expand in terms of people and market, as more Indian enterprises adopt artificial intelligence (AI). It currently has 200 employees in the country. Khandelwal , who will be based in Bengaluru, told ET that there is a massive opportunity for Celonis in India, where it will work with the customers, partners and the startup ecosystem to innovate and build value in AI leveraging the talent in the addition to India being an innovation hub, it is also a critical market for growth, he said. The company is working with two types of customers in the country – enterprise customers and global capability centres (GCCs).Khandelwal said Indian enterprises are getting larger and are becoming more prominent. The other category includes GCCs of multinationals that have set up bases in India. 'There are two parts to it, the India part and GCCs that are looking for the tools and mechanisms. That is a critical market,' he company recently hired Kaushik Mitra as vice president, India business to drive growth in the region. It also launched Celonis Garage, an innovation hub to work with customers, partners and startups to create solutions in AI.

Celonis & Bright Cape launch app to streamline KYC compliance
Celonis & Bright Cape launch app to streamline KYC compliance

Techday NZ

time10-07-2025

  • Business
  • Techday NZ

Celonis & Bright Cape launch app to streamline KYC compliance

Celonis and Bright Cape have developed a new application designed to help financial institutions improve their Know Your Customer (KYC) compliance processes, manage costs, and enhance customer satisfaction. The app, named the Celonis Smart KYC Control Tower, targets challenges faced by financial organisations in meeting regulatory requirements for anti-money laundering, anti-terrorist financing, and general financial crime prevention. KYC compliance is widely acknowledged as a critical area of focus for banks and financial entities, yet current processes remain resource-intensive and contribute significantly to overall compliance costs - amounting to as much as 33% of compliance budgets in major financial sectors. Celonis partnered with Dutch consultancy Bright Cape to develop the Smart KYC Control Tower, which is positioned as an accessible, central application aiming to modernise what has traditionally been a fragmented and labour-intensive workflow for KYC. By providing financial institutions with a centralised and real-time view of KYC operations, the app's objective is to support increased efficiency, ensure regulatory compliance, and enable institutions to scale these crucial operations as business demands evolve. "Financial institutions face mounting pressure to improve compliance while reducing costs," said Chris Johnston, SVP, Head of Global Banking at Celonis. "The Smart KYC Control Tower app enables compliance teams to eliminate inefficiencies, improve risk management, and deliver a superior customer experience - all with the power of Process Intelligence and AI." Built on Celonis' Process Intelligence Platform and drawing on Bright Cape's extensive experience in the KYC field, the app delivers several key features. Among those are end-to-end process monitoring and improvement, which consists of a centralised interface for institutions to map, analyse, and optimise KYC functions - such as onboarding new customers and handling event-driven reviews. Regulatory compliance assurance is undertaken through real-time insights, allowing for early detection of compliance risks, prevention of service level agreement (SLA) breaches, and support of adherence to global standards for financial regulation. Additionally, by identifying inefficiencies and potential manual tasks for automation, the solution seeks to optimise resource allocation and curb operating costs associated with compliance functions. The Smart KYC Control Tower also seeks to improve the customer experience via expedited and smoother onboarding processes, which the companies believe will drive customer satisfaction and foster loyalty over time. Central to the solution is the use of the Celonis Process Intelligence Graph. This technology equips financial institutions with both a holistic and dynamic overview of KYC activity, integrating directly with the institutions' existing systems. The objective is to facilitate real-time monitoring, introduce intelligent automation options, and allow for proactive risk and compliance management that is informed by continuous data flows. Unlike older KYC solutions that are often dependent on tailored builds and protracted implementation periods, the Smart KYC Control Tower is described as ready-to-deploy, meaning it can be put in place swiftly. This fast deployment is intended to translate into quicker realisation of benefits, as institutions can immediately monitor, adjust, and refine their KYC processes based on up-to-date operational insights. The solution forms part of the wider Celonis Platform Apps Program, which aims to deliver business value with applications built specifically for individual industry requirements on the Celonis Process Intelligence Platform.

SAP SE (SAP) Wins Early Court Decision in Celonis Antitrust Trial
SAP SE (SAP) Wins Early Court Decision in Celonis Antitrust Trial

Yahoo

time09-07-2025

  • Business
  • Yahoo

SAP SE (SAP) Wins Early Court Decision in Celonis Antitrust Trial

SAP SE (NYSE:SAP) is among the 13 Best German Stocks to Invest in Now. The company recently won an early round in a high-profile lawsuit filed by Celonis, a leading European startup, accusing the tech giant of allegedly monopolizing parts of the business software market. A data centre room with cloud technology, illustrating the enterprise application software services. According to Bloomberg, a San Francisco federal judge on June 30 dismissed the antitrust claims from Celonis regarding SAP SE (NYSE:SAP) restricting access to data in its enterprise software systems in a way that disadvantaged competitors and favored its own Signavio unit. However, the judge has allowed Celonis to amend and refile the claims. A Celonis spokesperson has indicated the company would revise the claim and will add further details to strengthen its case against SAP SE (NYSE:SAP) allegedly wielding its market power. SAP SE (NYSE:SAP) denies the allegation. Following the recent court hearing, the company reiterated that it would continue to reject the claims and defend its products and business practices. While we acknowledge the potential of SAP as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: Goldman Sachs Stock Portfolio: 10 Large-Cap Stocks To Buy and 13 Best Big Name Stocks to Buy Now. Disclosure: None. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

AI adoption rises but IT leaders still worry about security risks
AI adoption rises but IT leaders still worry about security risks

Techday NZ

time07-07-2025

  • Business
  • Techday NZ

AI adoption rises but IT leaders still worry about security risks

A recent study has shown that most IT leaders worldwide are concerned about the adoption of artificial intelligence within their organisations. The 2025 Celonis AI Process Optimisation Report, based on a survey of 1,620 business leaders from various global regions including Australia and the broader Asia-Pacific (APAC), highlights that 90% of IT leaders hold reservations regarding the expanding use of AI. The survey participants were drawn from companies with a minimum revenue of USD $500 million, and 80% of these companies reported revenue ranging between USD $2 billion and USD $10 billion. Security and data breaches emerged as the primary concern, with 45% of IT leaders identifying these risks as their top issue regarding AI adoption. Pressure to demonstrate a return on investment and a widening skills gap followed closely, with each cited by 37% of respondents as key challenges. Additionally, almost one third of the business leaders surveyed indicated that the expectations placed on AI technologies are frequently unrealistic. The report also noted a range of sectors represented in the study: 25% of respondents worked in IT, with equal proportions from Supply Chain, Finance/Shared Services, and Operations/Process Improvement sectors. Despite widespread adoption of AI, the research suggests there is limited focus among leaders on the foundational business processes required for successful AI integration. "Process shortcomings ranked surprisingly low, which suggests many IT leaders may not yet recognise how critical optimised processes are to effective AI deployment. Issues like data quality and system inefficiencies, which are key drivers of AI failure, can often be solved through process intelligence," said Pascal Coubard, APAC Lead at Celonis. In the Supply Chain sector, the report found that AI has already been employed for automated inventory management by 55% and for warehouse automation by 49% of respondents. However, only 40% are currently using AI for transport network and route planning. The study indicates this is set to change, with 96% of supply chain leaders planning to adopt AI in these areas within the next 12 months as part of an expanded investment in technological automation. Finance and Shared Services leaders appear optimistic about the future of AI in their field. The report revealed that 70% of leaders in these areas have a mandate to invest in AI to improve efficiency. At present, 54% are using AI to automate routine tasks, with increasing interest in applications such as fraud detection, cash flow optimisation, and regulatory compliance. The majority anticipate full-scale adoption, with at least 90% expecting to have deployed AI in every major use case by the middle of 2026. Within Process Improvement and Operations, the trend towards automation continues. More than half of the leaders in this sector said they are already employing AI for continuous improvement and process automation initiatives. Even in areas reporting lower current adoption, such as identifying new optimisation opportunities, most intend to expand their use of AI over the coming year. Nearly 90% of these leaders expect intelligent automation to deliver the greatest business value in the next five years. "AI is no longer experimental. It's being embedded into the fabric of the way businesses operate," Coubard added. "But to fully realise its potential, companies must feed AI with the process knowledge and business context provided by process intelligence. Otherwise, they risk automating inefficiency and missing the opportunity entirely. And when processes work, AI works." The findings suggest that while adoption of AI is increasing, concerns among IT leaders and the need for a greater focus on underlying business processes remain significant factors in shaping the future role of AI in large enterprises.

Celonis & Genpact launch app to cut supply chain transport costs
Celonis & Genpact launch app to cut supply chain transport costs

Techday NZ

time03-07-2025

  • Business
  • Techday NZ

Celonis & Genpact launch app to cut supply chain transport costs

Celonis and Genpact have launched a solution aimed at helping supply chain leaders optimise transportation networks, improve efficiency, reduce costs, and manage carrier performance. The Transportation Costs and Performance app, powered by the Celonis Process Intelligence platform and developed by Genpact, is designed to address challenges faced by the supply chain sector in the context of persistent disruption. The sector continues to grapple with geopolitical instability, uncertain trade policy, labour shortages, rising capital costs, and efficiency demands. Many supply chain businesses operate with fragmented systems and disconnected technologies, which hinder real-time decision-making and limit visibility into carrier performance. These system shortcomings often result in partial data, siloed processes and delayed insights, increasing pressure to deliver more quickly, at lower costs, and with greater sustainability. The resulting inefficiencies can create higher transportation costs, delivery delays, poorly managed carrier relationships, and degraded customer experience. According to Celonis, the new app empowers organisations to address these problems by consolidating process data from Oracle Transportation Management (TMS) systems. It is also flexible enough to integrate with other TMS platforms and extend to WMS, ERP, and other logistics-related data when necessary, creating a digital twin of supply chain operations. Neel Patel, Lead Solution Manager, Supply Chain at Celonis, said: "The Genpact Transportation Costs and Performance app empowers supply chain leaders with end-to-end visibility and understanding of transportation processes. Reimagining how transportation is managed, it delivers tangible value using Process Intelligence to uncover and eliminate inefficiencies, while optimising carrier performance and laying the foundation for AI success." Mathias Vaupel, Supply Chain Service Line Director at Genpact, added: "Celonis Process Intelligence unifies data from supply chain source systems and brings them together in a way that allows users of the Genpact Transportation Costs and Performance app to make smarter decisions." The app provides several key features and operational benefits. It enables operators to enhance on-time delivery by identifying and addressing root causes of delays in specific shipment lanes, suppliers, modalities, sites, or processes. Transportation costs can be reduced through proactive planning, resource management, spot freight management, and strict policy adherence, supported by real-time alerts. The solution also offers the ability to boost carrier performance by analysing costs associated with supplier delays and service level agreement violations. This analysis helps identify areas for improvement and better carrier alternatives. In addition, it seeks to optimise load management by identifying transportation patterns that ensure consistent truck loads, minimise empty trips, and respond to unexpected changes in load volumes or carrier capacity. Route optimisation is facilitated by pinpointing inefficient distribution routes and analysing options in real time to devise more efficient paths for truck utilisation. Comprehensive tools The app's tools include a Process Explorer, which visualises all interconnected logistics processes from sales order to fulfilment and quantifies the financial and operational impact of process anomalies. The Transportation Cockpit centralises operational and financial metrics, enabling real-time monitoring and facilitating detailed root cause analysis. Features supporting on-time delivery and collection assessments, order cycle time analysis, lane-by-lane performance evaluations, and in-depth carrier performance measurement are also included. Automation opportunities are highlighted through identification of manual processes, which can be addressed using the Celonis low-code Action Flows, aiming to further improve transportation performance. Case study results A global consumer packaged goods company recently utilised the app to tackle rising transportation costs and declining on-time delivery rates across approximately 700,000 annual shipments and dealings with 200 carriers. Through the app, the company identified an overreliance on expensive spot freight, driven in part by underperforming or under-capacity primary contracted carriers. The insights from the app allowed the company to redesign its carrier management strategy and implement governance controls, which resulted in reduced early spot freight usage. The implementation led to expected savings of up to USD $6 million and a 15% improvement in on-time delivery rates. Real-time alerts from the app were also used to flag non-compliance and inefficiencies before they escalated. The Genpact Transportation Costs and Performance app is available via the Celonis Marketplace.

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