Latest news with #Celonis
Techday NZ
5 days ago
- Business
- Techday NZ
Smart billing app delivers up to USD $4 million in savings
Celonis and the Good Quarter Company have co-developed a smart billing application designed to help utility companies improve operational efficiency and customer satisfaction in their meter-to-cash processes. The application, named the Celonis Utilities Smart Billing app, aims to optimise the sequence of steps from meter readings through to cash collection, a workflow central to the effective delivery of utility services. Utility companies have long faced challenges in the meter-to-cash cycle, including issues such as inaccurate meter readings or malfunctioning meters, data entry errors, inconsistencies in bill generation caused by fragmented systems, and ineffective payment collection. These problems can result in revenue loss, unstable cash flow, and dissatisfaction among customers. Israel Expósito, Industry Principal, Telecommunications & Utilities at Celonis, said: "The Utilities Smart Billing app empowers utilities to transform their billing operations and enables them to move from reactive issue management to proactive, data-led performance improvement." The app brings a process intelligence layer to utilities' existing infrastructure, integrating with enterprise solutions such as SAP ECC and S/4HANA Utilities. This integration allows companies to retain their current systems while benefitting from new data-driven insights and operational enhancements. Ashwin Santhanam, Founder of The Good Quarter Company, commented: "By bringing Celonis Process Intelligence to the meter-to-cash cycle, we were able to build a solution that provides real-time process visibility and business context necessary for long-term business transformation and process excellence." The main objectives of the app include reducing the risk of errors by improving invoice accuracy, reading precision, and detecting previously unbilled revenue. It addresses issues such as late or forgotten meter reads, incomplete invoices or payments, and reliance on estimates instead of actual data. The result is improved risk mitigation and revenue capture. To optimise working capital, the app is designed to accelerate cash flow by issuing invoices in a timely manner and increasing the proportion of on-time payments. It does this by concentrating on the problems of delayed invoices and overdue payments. Operational costs are tackled by increasing the rate of successful, accurate meter readings on the first attempt and decreasing the need for manual interventions. The software achieves this through improved routing and prioritisation of meter-read tasks, more effective handling of exceptions, and minimisation of rework and cancellations. Among the app's features is the Billing Timeliness Tracker, which helps ensure invoices are sent promptly by monitoring and seeking to optimise billing cycle times. The Meter Read Performance Analyser evaluates meter reading accuracy and timeliness to identify problematic areas or meters. An Invoice Volume Forecaster utilises historic usage trends to project future invoice volumes, aiding utilities in resource planning. The Executive Dashboard provides management with a high-level overview of meter-to-cash metrics for rapid issue identification and decision-making. The Leading Indicator Alert System detects early warning signs of potential problems within the meter-to-cash workflow, such as a rise in read failures or delays in billing, allowing companies to intervene before issues escalate. The Performance Benchmarking Tool compares current results with targets and industry standards, helping companies spot areas needing improvement. Utility organisations using the app have reported immediate benefits. A North American utility with several billion USD in revenue experienced significant meter-to-cash challenges following a period of rapid growth. Upon deploying the app, the company gained real-time process visibility and was able to implement targeted improvements. The application identified costly unresolved exceptions that were responsible for invoice delays and offered insights to streamline exception handling, leading to a substantial reduction in manual meter rereads and associated truck rolls. The deployment delivered measurable gains, including identification of USD $1.5 million in savings related to truck rolls within four to six weeks, and between USD $3 million and USD $4 million in savings across the entire meter-to-cash process. Additional advantages included a reduction in manual work, a more rapid meter-to-cash cycle due to proactive monitoring, and support for a more data-driven approach to business operations. The Celonis Utilities Smart Billing app is part of the Celonis Platform Apps Program, which provides companies with solutions developed by ecosystem partners on the Celonis Process Intelligence Platform.
Techday NZ
21-05-2025
- Business
- Techday NZ
Celonis, Uniper & Microsoft drive AI-powered energy overhaul
Celonis has entered into a collaboration with Uniper and Microsoft aimed at supporting digital transformation and process excellence within the energy sector. The arrangement will support Uniper in achieving greater transparency in its business processes and facilitate AI-driven automation and end-to-end process orchestration across the company. Leveraging Microsoft Copilot Studio and Power Automate, in conjunction with Celonis Process Intelligence, Uniper intends to implement artificial intelligence solutions company-wide, enabling the adoption of new technology-driven processes for broader operational gains. Damian Bunyan, Chief Information Officer at Uniper, commented, "The energy industry is facing major challenges, and we want to be a pioneer in digital transformation. The powerful combination of Microsoft's AI technologies with Celonis' process intelligence lets us identify value-driving AI use cases, intelligently automate workflows, and track performance gains. Thanks to this strategic collaboration, we can optimise our operations, empower our employees, and deliver greater value to our customers." Bastian Nominacher, co-founder and co-CEO of Celonis, stated, "AI is only as effective as the data and context it feeds on. Celonis provides the process data and business context that gives AI the understanding it needs to drive meaningful business transformation and real value. Together with Microsoft, we're enabling Uniper to drive tangible results." Celonis will deliver its system-agnostic process intelligence platform as part of the collaboration. This platform creates a process-centric data foundation, which is key for developing agents using AI platforms such as Microsoft Copilot Studio and is now integrated with Microsoft Fabric to enhance interoperability and data availability. Microsoft will contribute its AI technology and its ability to scale AI deployment rapidly, supported by its productivity suite that includes Microsoft Teams, Microsoft Power BI, and Power Automate. Uniper has been recognised as an early adopter, applying the joint capabilities of Celonis and Microsoft in real-world, high-impact AI use cases with results intended to act as an example within the global energy industry. Charles Lamanna, Corporate Vice President for Business and Industry Copilot at Microsoft, said, "The next generation of AI requires deep reasoning grounded in enterprise data and business processes. By combining Celonis Process Intelligence with Microsoft Copilot Studio and Microsoft AI, we are enabling companies to build intelligent solutions that deeply understand and optimise business operations. Uniper is a great example of how this powerful combination can accelerate transformation, unlock significant value, and help companies lead their industries forward." Uniper's involvement with Celonis began five years ago, focusing on operational excellence within its global energy operations. To date, Uniper has deployed Celonis across 27 business processes, connecting to eight source systems, and involving over 350 active users throughout the company. Reported operational improvements from Uniper's use of Celonis technology cover areas such as plant maintenance, human resources, hydro power operations, IT service management, energy sales and technology, financial services, and internal audit. Among key achievements, Uniper has optimised its plant maintenance processes to ensure workplace safety and compliance, thereby reducing risk and supplier waiting times. Within HR, Uniper has improved the recruiting process for managers by reducing the time to hire and optimised the candidate experience through the deployment of automated notifications. Business reporting in the hydro power segment was made more timely, decreasing operational costs and improving supplier steering. IT service management was enhanced to allow more efficient supplier steering and faster incident response. In energy sales and technology operations, Uniper shortened proposal management cycles, while automating daily and timely reporting in financial services and optimising opportunities for cash discounts. Meanwhile, the internal audit department benefited from support for its "Trusted Advisor" and data-driven eAudit approach.
Techday NZ
14-05-2025
- Business
- Techday NZ
Celonis unveils process intelligence tools to boost AI returns
Celonis has announced a range of new Process Intelligence and artificial intelligence (AI) features that it says will increase the return on investment (ROI) for enterprise AI deployments. The company detailed significant upgrades to its AgentC suite, the integration of its recently acquired Orchestration Engine, and the launch of four new Solution Suites designed for supply chain, finance, sustainability, and front-office operations. AgentC has been updated to extend the Process Intelligence API, making it easier for organisations to securely share process intelligence context, metrics, and recommended actions with AI platforms including Microsoft Copilot Studio, Amazon Bedrock, and Salesforce Agentforce. Celonis has integrated the Orchestration Engine, which it acquired from its partner Emporix, into its platform. This engine provides an orchestration layer that coordinates tasks within business processes across various tools, systems, and departments, using real-time process intelligence to enable organisations to observe process workflows and direct them towards desired outcomes. "AI is great for everyday tasks, like writing emails. But to provide maximum value for business, it needs to do things like telling you which customer deliveries are at risk and take automated action to reroute deliveries and notify logistics partners. Celonis Process Intelligence makes this possible. It provides AI with the process knowledge and business context to make it effective in accomplishing business-critical tasks, like mitigating supply chain disruptions, optimizing inventory, and managing tariffs. That's why we strongly believe that for enterprise use cases, 'there's no AI without PI'." Alex Rinke, Co-CEO and Co-Founder of Celonis, said. The backbone of the Celonis platform is the Process Intelligence Graph (PI Graph), which combines process data and business context to create a digital twin of ongoing business operations. The AgentC suite leverages this data to inform AI agents, whether these are built by customers using mainstream AI platforms or using Celonis' own prebuilt tools. Since introducing AgentC in October 2024, Celonis reports that the suite now offers broader integration capabilities. The company noted that modern business processes often involve combinations of automations, bots, and manual work across disparate systems, which can limit oversight and control. With its Orchestration Engine, Celonis says users gain a new level of control and agility needed to adapt workflows to changing circumstances. Additionally, Celonis has made its Process Copilots and Annotation Builder generally available. Process Copilots can be integrated into workplace tools like Slack and Microsoft Teams, allowing users to interact with business processes within their existing communication platforms and quickly access answers about process effectiveness and potential issues. Annotation Builder is described as a no-code generative AI tool that provides AI-generated recommendations for addressing business challenges and making process improvements. "Celonis' AI capabilities have fundamentally improved our inventory management and maintenance response. Our plant technicians can now ask their Process Copilot to locate and arrange transfers of spare parts from other plants, minimizing disruption and maximizing value by keeping our operations running smoothly." Brian Dodson, Business Process Improvement Manager and Celonis Center of Excellence lead at Smurfit Westrock, commented. To facilitate the deployment of process intelligence and AI, Celonis has released Solution Suites combining system connectors, pre-defined process data, AI-powered features, and pre-built applications. The four suites launched focus on supply chain, finance, sustainability, and front-office needs. Celonis states these solutions have already been used to help organisations, particularly in consumer goods, analyse and address issues such as automatically rejected customer orders arising from minimum order quantity requirements. The company also announced platform enhancements, including the extension of the PI Graph catalogue of pre-built objects and events, enabling faster onboarding of existing data models for Celonis customers. New version control features help manage PI Graph instances, while the introduction of a Process Management API allows companies to import process models for detailed adherence analysis. Celonis Process Intelligence is now available as a workload within Microsoft Fabric, providing direct integration and allowing users to embed process intelligence into their solutions. Additionally, improvements include a new event log builder for on-the-fly log creation and exploration, more customisable and intuitive Studio Views, new scheduled reporting capabilities, and a revised PQL Editor that is business context aware and synchronises with customer knowledge models. Dan Brown, Chief Product Officer at Celonis, said, "Alongside our partners, we continuously invest in our platform. With AgentC and our Process Intelligence API, we're helping customers maximize the ROI of their AI deployments. Orchestration Engine enables stronger oversight and control of process workflows. And Solution Suites shorten time to value by making it faster and easier to deploy PI and AI across the enterprise." Most newly announced features, including Process Copilot and Annotation Builder, are now available for deployment and organisations can explore these capabilities at upcoming industry events.
Techday NZ
14-05-2025
- Business
- Techday NZ
Celonis expands AI & orchestration in latest platform upgrades
Celonis has introduced a series of updates to its Process Intelligence platform, highlighting new features that enhance the integration of artificial intelligence (AI) in business operations and process mining. The company showcased major enhancements designed to make its platform faster, more user-friendly, and more compatible with commonly used enterprise tools. These developments focus on providing businesses with the intelligence required to effectively deploy AI alongside human workers. Alex Rinke, Co-Chief Executive Officer and Co-Founder of Celonis, stated, "For AI to provide maximum value for business, it needs to do things like telling you which customer deliveries are at risk and take automated action to reroute deliveries and notify logistics partners. "Celonis Process Intelligence makes this possible. It provides AI with the process knowledge and business context to make it effective in accomplishing business-critical tasks, like mitigating supply chain disruptions, optimising inventory, and managing tariffs. That's why we strongly believe that for enterprise use cases, 'there's no AI without PI'." Central to the update is the Process Intelligence Graph (PI Graph), which combines process data and business information to form a digital representation of business operations. This PI Graph underpins the company's AgentC suite, a collection of AI agent tools and integrations that enable AI systems to access process intelligence whether customers choose to develop their own agents on platforms such as Microsoft Copilot Studio, Amazon Bedrock, or Salesforce Agentforce, or use prebuilt agents provided by Celonis and its partners. The AgentC suite received significant upgrades, including an expanded Process Intelligence API. This extension was developed to simplify and secure the sharing of process intelligence context, metrics, and recommended actions with a range of AI platforms. These updates aim to ensure that AI agents can be more readily integrated into established enterprise environments. Modern businesses employ a variety of technologies such as system automations, workflow automations, robotic process automation (RPA) bots, and manual tasks. However, they often face challenges overseeing and managing all these tools across different departments and systems. To address this, Celonis has introduced the Orchestration Engine, an orchestration platform that coordinates tasks across these varied tools and provides businesses with increased control and agility. The engine leverages real-time process intelligence to monitor workflows and direct them toward desired outcomes. Additional advancements were announced to support the use of AI within the Celonis ecosystem. Process Copilots, now generally available, allow employees to interact with business processes directly within collaboration applications like Slack and Microsoft Teams. This facilitates faster access to process information and identification of issues requiring attention. The Celonis Annotation Builder, a no-code generative AI tool for recommending decisions, is now generally available as well. This tool provides users with AI-driven suggestions for resolving process issues and opportunities for process improvement in real-time analytics dashboards. Other improvements to the platform include an expanded catalogue of pre-built objects and events for the PI Graph, designed to enable existing customers to integrate their data models more quickly. New version control features have also been added to aid management of the PI Graph for individual customers. The integration of Celonis Process Management through a new API brings together process mining and process modelling, allowing for detailed and accurate assessment of process adherence by importing process models directly into the platform's Process Adherence Manager. Microsoft users can now benefit from Celonis' zero-copy integration with Microsoft Fabric, which enables the embedding of process intelligence directly into the solutions being created within Microsoft's ecosystem. The latest event log builder enables users to generate, adjust and examine event logs interactively within Celonis Views, removing the need for external data modelling or technical coding. Updates to the Studio Views component introduce scalable view modules to ensure changes are propagated wherever utilised, enhanced data visualisations and filtering for deeper analytic work, and the ability to distribute scheduled process insights to decision-makers at set intervals. The new PQL Editor, designed for the process query language used within the Celonis platform, is now synchronised with customer knowledge models and business context, improving usability for business analysts. Dan Brown, Chief Product Officer at Celonis, commented, "Alongside our partners, we continuously invest in our platform. With AgentC and our Process Intelligence API, we're helping customers to maximise the ROI of their AI deployments. Orchestration Engine enables stronger oversight and control of process workflows. And Solution Suites shorten time to value by making it faster and easier to deploy PI and AI across the enterprise."
Yahoo
13-05-2025
- Business
- Yahoo
Celonis Showcases Latest Process Intelligence and AI Innovations at Next 2025
AgentC and Orchestration Engine let companies orchestrate AI agents and feed them the Process Intelligence that AI needs to improve and automate processes effectively. New Celonis Solution Suites put Process Intelligence and AI to work in Supply Chain, Sustainability, Finance and the Front Office with comprehensive packages of expertise and technology from Celonis and its global partner ecosystem. Multiple enhancements make the Celonis Process Intelligence Platform faster, easier to use and more integrated with the tools people use every day. MUNICH & NEW YORK, May 13, 2025--(BUSINESS WIRE)--Celonis, a global leader in Process Mining, today at its Celonis:Next event, demonstrated how its Process Intelligence (PI) platform enables companies to maximize the ROI from their enterprise AI deployments—a necessity for success in a future where AI agents work alongside and support humans. Because just as humans need the right information to do their jobs, AI needs to understand the business. With updates to its AgentC suite, the acquisition of Orchestration Engine, and multiple platform advancements, Celonis showed how it provides the intelligence companies need to build effective AI agents, helps them orchestrate end-to-end business processes, and simplifies the deployment of PI and AI across the enterprise. "AI is great for everyday tasks, like writing emails. But to provide maximum value for business, it needs to do things like telling you which customer deliveries are at risk and take automated action to reroute deliveries and notify logistics partners," said Alex Rinke, co-CEO and co-founder of Celonis. "Celonis Process Intelligence makes this possible. It provides AI with the process knowledge and business context to make it effective in accomplishing business-critical tasks, like mitigating supply chain disruptions, optimizing inventory, and managing tariffs. That's why we strongly believe that for enterprise use cases, 'there's no AI without PI.'" PI + AI = Maximum ROI The Process Intelligence Graph (PI Graph), which sits at the heart of the Celonis platform, brings together process data and business context to create a living digital twin of business operations. Celonis AgentC, a suite of AI agent tools, integrations, and partnerships, feeds the Process Intelligence from the PI Graph to AI agents, whether customers build them in leading AI platforms or leverage prebuilt agents from Celonis and its partners. Following the launch of AgentC at Celosphere in October 2024, the company unveiled significant upgrades to AgentC just six months later at Celonis:Next, including an extended Process Intelligence API that makes it easier to securely share PI context, metrics, and recommended actions with AI platforms such as Microsoft Copilot Studio, Amazon Bedrock, or Salesforce Agentforce. But AI agents are just the latest among many tools that companies are using to automate and streamline tasks. Modern business processes involve an increasingly intricate web of system- and application-level automations, workflow automations, RPA bots, and manual activities that span multiple systems. But companies lack the ability to oversee and control all of these tools. Celonis Orchestration Engine provides an intelligent orchestration layer that connects and coordinates tasks in a given process across all tools, systems and departments. Leveraging real-time Process Intelligence, companies can observe process workflows live and direct processes toward the outcomes they want to achieve. Orchestration Engine gives a new level of control and agility to companies as they adapt their workflows to an ever-changing world. Celonis has acquired Orchestration Engine from its partner Emporix and fully integrated it with the Celonis platform. Celonis also announced enhancements to the tools that help customers build AI capabilities on Celonis, including: Process Copilots in GA: Celonis Process Copilots are now generally available and can be used in collaboration tools like Slack and Microsoft Teams. Now Celonis' customers' employees can interact with their processes in their regular workspaces and get answers fast about what's working and what blockers need their attention. Annotation Builder in GA: The Celonis Annotation Builder, a no-code GenAI tool for recommending decisions, is now generally available. Static dashboards are a thing of the past — now Celonis analytics views show employees AI-generated recommendations for how to address issues and improve processes. "Celonis' AI capabilities have fundamentally improved our inventory management and maintenance response," said Brian Dodson, Business Process Improvement Manager and Celonis Center of Excellence lead at Smurfit Westrock. "Our plant technicians can now ask their Process Copilot to locate and arrange transfers of spare parts from other plants, minimizing disruption and maximizing value by keeping our operations running smoothly." Celonis Solution Suites + Partner Apps: Everything enterprises need to leverage PI + AI To enable faster deployment of PI and AI across every department in the enterprise, thereby accelerating process improvement and reducing time to value, Celonis introduced Celonis Solution Suites—comprehensive packages that combine connectors to critical systems, pre-defined process data and business context, AI-powered capabilities, and pre-built apps. Today, four Solutions Suites have been launched: Supply Chain Solution Suite Finance Solution Suite Front Office Solution Suite Sustainability Solution Suite Celonis Solution Suites are already being used by leading consumer goods companies to deliver the best customer experience, even in the face of today's supply chain disruption, complexities, and growing cost pressures. Celonis helped one organization quantify how many customer orders were being automatically rejected due to minimum order quantity thresholds. With the right insights, those orders could be bundled and filled instead of being rejected. Enhancements across the Celonis platform Celonis has made its Process Intelligence platform faster and easier to use with multiple advancements, including: Process Intelligence Graph expansion: Celonis has expanded the PI Graph's pre-built objects and events catalogue. Long-time Celonis customers can bring their existing data models into the PI Graph faster and simpler. And new version control features make it easier for customers to manage their individual PI Graph. New Celonis Process Management API integration: Celonis Process Management unites process mining and modeling, bringing data on how processes should run, and how they actually run, together. With a new direct API integration, companies can now import process models into the Celonis Process Adherence Manager, getting unparalleled detail and accuracy in process adherence assessment—a capability unmatched in the market. Microsoft Fabric integration: Celonis Process Intelligence is now available as a workload in Microsoft Fabric. Celonis' zero-copy integration with Fabric and the ability to embed Celonis Views into Fabric lets Microsoft users seamlessly embed process intelligence into solutions they're building. Process Mining innovation: A new event log builder lets users create, modify and explore event logs on the fly directly in Celonis Views without having to go back to the data model, write lines of SQL code, or create new sub-processes. More intuitive and customizable Studio Views: New scalable View Modules make sure changes made to one View Module are automatically replicated anywhere it's used. Performing deeper analysis is faster with new process visualizations and enhanced filtering options. And new scheduled reports let users share insights with key stakeholders on a daily, weekly, or monthly basis. New PQL Editor: PQL is the language of Process Intelligence. The new PQL Editor is business context aware and continuously in sync with customer Knowledge Models. "Alongside our partners, we continuously invest in our platform," said Dan Brown, Chief Product Officer at Celonis. "With AgentC and our Process Intelligence API, we're helping customers maximize the ROI of their AI deployments. Orchestration Engine enables stronger oversight and control of process workflows. And Solution Suites shorten time to value by making it faster and easier to deploy PI and AI across the enterprise." Most of the newly announced capabilities, including Process Copilot and Annotation Builder, are available for deployment immediately. Companies can explore these features and engage with the Celonis community at upcoming events like the Celonis Process Intelligence Days, Celonis:Next Product Forums, and Celosphere in Munich, November 4th-5th. For more information on the new and updated features and capabilities announced today, please watch the on-demand Celonis:Next event. About Celonis Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It's system-agnostic and without bias and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2025 Celonis SE. All rights reserved. Celonis and the Celonis "droplet" logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners. View source version on Contacts Media Contact press@ Sign in to access your portfolio
