Latest news with #AgentforceforHealth
Business Wire
24-06-2025
- Health
- Business Wire
Salesforce Collaborates With UChicago Medicine to Enhance Patient Support
SAN FRANCISCO & CHICAGO--(BUSINESS WIRE)-- Salesforce (NYSE: CRM), the world's #1 AI CRM, today announced that UChicago Medicine is implementing Agentforce for Health to enhance the patient experience. Agentforce, Salesforce's digital labor platform, is being integrated into the academic health system's non-clinical, operational workflows to provide patients with 24/7 access to tailored, self-service information and support. UChicago Medicine identified opportunities to improve the efficiency of non-clinical support provided to patients, particularly for routine inquiries received outside of regular business hours. The addition of agentic, AI-powered tools is intended to alleviate pressure on staff by assisting with high-volume, non-urgent tasks and providing patients with timely responses to frequently asked questions. With the integration of Agentforce and Health Cloud, digital, AI -powered agents will help UChicago Medicine patients with a variety of information, from finding specialty care at convenient locations to answers about parking or directions. 'As part of our broader efforts to enhance the patient experience and streamline access to information, we're implementing new digital tools to support our teams and patients,' said Andrew Chang, Chief Marketing Officer, UChicago Medicine. 'These tools are expected to help automate routine inquiries so that staff can focus on more complex needs that benefit from personalized attention.' UChicago Medicine is also exploring how to use this agentic, AI-powered technology to guide patients through care via phone and web chat. Patients will be able to refill prescriptions, schedule and modify appointments, and verify insurance ahead of time through a user-friendly chat interface. Patients also could receive real-time logistical support when traveling to appointments, such as notifying them if a parking garage is full and suggesting an alternative location. 'UChicago Medicine is setting a new standard for how healthcare providers can strategically leverage agentic AI to deliver tailored and effective care to its patients," said Adam Evans, EVP and GM, Salesforce AI. "By leveraging Agentforce for Health on the deeply unified Salesforce Platform, UChicago Medicine is not just boosting operational efficiency, it is empowering its staff to dedicate more time to meaningful patient interactions and elevate health outcomes.' More information: About Salesforce Salesforce helps organizations of any size reimagine their business with AI. Agentforce — the digital labor solution for enterprises — seamlessly integrates with Customer 360 applications, Data Cloud, and Einstein AI to create a limitless workforce, bringing humans and agents together to deliver customer success on a single, trusted platform. Visit for more information.
Yahoo
03-03-2025
- Health
- Yahoo
Salesforce launches library of ready-made AI tools for healthcare
This story was originally published on Healthcare Dive. To receive daily news and insights, subscribe to our free daily Healthcare Dive newsletter. Cloud-based software company Salesforce is rolling out a library of prebuilt artificial intelligence tools meant to make it easier for providers, payers and other healthcare companies to apply digital labor to time-consuming tasks. Salesforce's 'Agentforce for Health' relies on agentic AI, which unlike older AI assistants can operate relatively autonomously. The product includes patient access and services capabilities, including answering questions and checking patient eligibility with insurers; public health capabilities, like helping organizations monitor the spread of infections; and clinical capabilities to accelerate research and development for drugs and medical devices. Artificial intelligence has been used in healthcare for years, but the technology has only recently begun to be adopted more widely with the advent of large language models and generative AI. Now, healthcare providers are growing increasingly more interested in agentic AI to automate tasks, according to experts. Previous AI assistants were limited in their ability to act independently. Agentic AI by comparison can make its own decisions in pursuit of a goal, and can operate without constant human intervention or guidance. Agentic AI could potentially be a huge help in healthcare, an industry dogged by persistent labor shortages and rampant burnout among workers that remain. Much burnout can be chalked up to heavy administrative burden. According to some research, healthcare workers spend the majority of their week working on administrative tasks, such as scheduling patient appointments, documenting clinical visits and communicating with insurers. That's not to mention the cost: Healthcare administrative spending in the U.S. is approximately $1 trillion annually, according to consultancy McKinsey. Now, tech companies like Salesforce are pointing to these challenges in pitching their agentic AI offerings to healthcare companies that may be fed up with tedious, route tasks. Agentforce for Health can chat directly with patients, match them with in-network providers and schedule their appointments, the company announced on Friday. It can also summarize information for care coordinators and communicate with insurers on behalf of providers to check a patient's eligibility for a service. Skills in the library also include helping epidemiologists to trace diseases by pulling data from disparate registries, and accelerating patient matching for clinical trails, Salesforce said. Healthcare teams estimate they'd save up to 10 hours a week by using AI agents, according to a Salesforce survey released in tandem with Agentforce for Health. Salesforce is rolling out Agentforce's skills through September this year for clients of its cloud platform. Salesforce is much smaller than other tech companies like Google and Microsoft that are also jockeying for partnerships with healthcare organizations. Google, for example, also has an agent platform, called Agentspace, that helps organizations craft their own AI agents. However, Salesforce says its customer relationship management platform sets it apart from its peers. Along with Agentforce, Salesforce also offers a conversational AI assistant called Einstein Copilot Health Actions that became generally available in April. Recommended Reading Salesforce's pitch on healthcare AI Sign in to access your portfolio
