Latest news with #AhmedBaghoum
TECHx
3 days ago
- Business
- TECHx
Masdar City Launches 24/7 Support and MasdarCom
Home » Smart Cities » Masdar City Launches 24/7 Support and MasdarCom Masdar City Free Zone has announced a major advancement in its business service offerings. It has become the first Free Zone in the UAE to introduce both a 24/7 customer support centre and a new digital platform, MasdarCom. These developments align with the UAE's digital transformation goals and Abu Dhabi's Economic Vision 2030. They also reflect Masdar City's commitment to innovation and support for its business community. MasdarCom is a community-driven digital ecosystem. It is designed to connect companies within Masdar City. The platform allows businesses to promote their services, collaborate with others, and manage transactions through a single, centralised interface. In addition, MasdarCom will be accessible to global users. This is expected to boost the international visibility of UAE-based enterprises. Alongside the platform, Masdar City Free Zone revealed its new 24/7 Customer Support Centre. It is the first of its kind in any UAE Free Zone. The support centre will assist tenants via phone, email, Microsoft Teams, and self-service kiosks. Key services include licensing, visa processing, and payments. Ahmed Baghoum, CEO of Masdar City, stated that MasdarCom is more than a platform. He described it as a transformative step in Free Zone support. According to Baghoum, the launch ensures businesses have the tools, access, and help they need at any time. He said this move positions Masdar City as a connected and future-focused business hub. During the announcement event, two new Memoranda of Understanding (MoUs) were signed: The first, with Emirates NBD, aims to simplify banking for businesses in the Free Zone and support joint initiatives. The second, with Torry Harris Business Solutions, sets a framework for co-marketing efforts and digital tool integration for SMEs and entrepreneurs. The event included a Town Hall attended by government officials, industry leaders, and strategic partners. Discussions covered Abu Dhabi's role in the global economy and how Masdar City Free Zone supports sustainable, innovation-led growth. Panelists featured representatives from ADIO, ADRA, Emirates NBD, Cell Lab 7, and The Catalyst.
Zawya
4 days ago
- Business
- Zawya
Masdar City launches community-driven digital platform, 24/7 customer support centre
Masdar City Free Zone has unveiled a significant development in business service delivery, becoming the first Free Zone in the UAE to introduce both a 24/7 customer support centre and a community-driven digital platform, MasdarCom. These initiatives support the UAE's broader digital transformation agenda and align with Abu Dhabi's Economic Vision 2030. MasdarCom is a centralised digital ecosystem designed to connect companies operating within Masdar City. Through the platform, businesses can promote services, collaborate with others, and manage transactions through a unified, innovative-focused interface. The platform will also be accessible to global users, helping to enhance the international visibility of UAE-based enterprises. The 24/7 Customer Support Centre, launched alongside MasdarCom, is the first of its kind in a UAE Free Zone. It provides around-the-clock assistance to tenants via phone, email, Microsoft Teams, and self-service kiosks, covering core services such as licensing, visa processing, and payments. Ahmed Baghoum, CEO of Masdar City, said, 'MasdarCom is not just a platform. It is a transformative leap in how Free Zones support their business communities. As the first digital ecosystem of its kind in Abu Dhabi, MasdarCom reflects our vision to lead with innovation, streamline business operations, and enable companies to grow smarter and faster. Combined with the launch of our 24/7 Customer Support Center, we are ensuring that every business in Masdar City Free Zone has the tools, access, and assistance they need at any time. We are creating a connected, future-focused business community that reinforces Abu Dhabi's position as a global hub for sustainable enterprise.' As part of the event proceedings, Masdar City Free Zone signed two new Memoranda of Understanding. The first, with Emirates NBD, is designed to simplify the banking experience for businesses operating within the zone, while also paving the way for joint initiatives and business development programs. The second MoU was signed with Torry Harris Business Solutions, a technology firm. It establishes a framework for exploring co-marketing initiatives and leveraging digital tools that support entrepreneurs and SMEs in the Free Zone. The Town Hall brought together government officials, industry leaders, and strategic partners. Key discussions focused on Abu Dhabi's global economic positioning and the role of Masdar City Free Zone in enabling sustainable, innovation-led growth. Panelists included representatives from ADIO, ADRA, Emirates NBD, Cell Lab 7, and The Catalyst.
Zawya
4 days ago
- Business
- Zawya
Masdar City becomes UAE's first Free Zone to launch community-driven digital platform and 24/7 customer support center
Abu Dhabi, UAE – Masdar City Free Zone has unveiled a significant development in business service delivery, becoming the first Free Zone in the UAE to introduce both a 24/7 customer support center and a community-driven digital platform, MasdarCom. These initiatives support the UAE's broader digital transformation agenda and align with Abu Dhabi's Economic Vision 2030. MasdarCom is a centralized digital ecosystem designed to connect companies operating within Masdar City. Through the platform, businesses can promote services, collaborate with others, and manage transactions through a unified, innovative-focused interface. The platform will also be accessible to global users, helping to enhance the international visibility of UAE-based enterprises. The 24/7 Customer Support Center, launched alongside MasdarCom, is the first of its kind in a UAE Free Zone. It provides around-the-clock assistance to tenants via phone, email, Microsoft Teams, and self-service kiosks, covering core services such as licensing, visa processing, and payments 'MasdarCom is not just a platform. It is a transformative leap in how Free Zones support their business communities,' said Ahmed Baghoum, CEO of Masdar City. 'As the first digital ecosystem of its kind in Abu Dhabi, MasdarCom reflects our vision to lead with innovation, streamline business operations, and enable companies to grow smarter and faster. Combined with the launch of our 24/7 Customer Support Center, we are ensuring that every business in Masdar City Free Zone has the tools, access, and assistance they need at any time. We are creating a connected, future-focused business community that reinforces Abu Dhabi's position as a global hub for sustainable enterprise.' As part of the event proceedings, Masdar City Free Zone signed two new Memoranda of Understanding. The first, with Emirates NBD, is designed to simplify the banking experience for businesses operating within the zone, while also paving the way for joint initiatives and business development programs. The second MoU was signed with Torry Harris Business Solutions, a technology firm. It establishes a framework for exploring co-marketing initiatives and leveraging digital tools that support entrepreneurs and SMEs in the Free Zone. The Town Hall brought together government officials, industry leaders, and strategic partners. Key discussions focused on Abu Dhabi's global economic positioning and the role of Masdar City Free Zone in enabling sustainable, innovation-led growth. Panelists included representatives from ADIO, ADRA, Emirates NBD, Cell Lab 7, and The Catalyst. These announcements reflect Masdar City Free Zone ongoing efforts to support innovation, enhance ease of doing business, and contribute to the UAE's economic diversification goals. Note: Historically, Masdar City and Masdar (Abu Dhabi Future Energy Company) underwent a strategic separation in late 2022 to maximize their contributions to the UAE and the world while ensuring brand continuity for both entities. Please do not abbreviate Masdar City to Masdar. Masdar City is now a separate legal entity. About Masdar City Masdar City is a pioneering sustainable urban community, a world-class business and technology hub, and a 'green-print' for cities that want to be part of the solution to climate change. With one of the largest clusters of LEED Platinum buildings in the world, we are dedicated to creating a new kind of city, a new way of working and living, and a more sustainable future for everyone. The Masdar City Free Zone is a diverse, innovative, and ambitious group of over 1,000 organizations that benefit from comprehensive business support as well as the city's rich ecosystem. Tenants include the International Renewable Energy Agency (IRENA), the UAE Space Agency, Siemens Energy, G42, the Advanced Technology Research Council, several Fortune 500 companies, and the Mohamed bin Zayed University of Artificial Intelligence. The Masdar City Free Zone also includes The Catalyst, a clean-tech start-up investor powered by both Masdar City and BP.
Hi Dubai
07-05-2025
- Business
- Hi Dubai
UAE Hosts Landmark BRICS Infrastructure Task Force Meeting
The UAE has hosted its first-ever BRICS event, marking a significant step in the country's expanding role on the global economic stage. Held from May 5–6 in Abu Dhabi, the BRICS Finance Track Working Group Taskforce on Public-Private Partnership and Infrastructure brought together senior officials, global finance experts, and private sector leaders to advance discussions on innovative infrastructure financing. Organised by the Ministry of Finance, the event featured a high-level seminar titled 'A New Era of Growth: Reimagining Infrastructure Financing in BRICS Countries' . Participants explored new mechanisms to fund infrastructure projects and expand public-private partnerships, with a strong focus on sustainable development and economic transformation. Younis Haji AlKhoori, Undersecretary at the Ministry of Finance, highlighted the UAE's commitment to fostering flexible, innovative financing models that drive strategic projects in key sectors such as healthcare, education, clean energy, and transport. He emphasized the importance of public-private cooperation in meeting the dynamic demands of future economies. The event also included a visit to Masdar City, where the delegation was briefed on major PPP initiatives in energy, sustainability, and mobility. Ahmed Baghoum, CEO of Masdar City, said the visit reflected global recognition of the UAE's leadership in sustainable urban development and infrastructure innovation. Ambassador Tatiana Rosito, speaking on behalf of Brazil's BRICS Presidency, praised the UAE's support and expressed confidence in stronger multilateral ties among BRICS nations through such collaborative platforms. The seminar's sessions delved into financing models for social infrastructure, blended finance for climate-resilient projects, and strategies to reduce investment risks. The discussions underscored the need for cross-border cooperation and forward-thinking solutions to address today's infrastructure challenges. With this milestone event, the UAE reaffirms its role as a trusted partner in shaping the future of global infrastructure and economic resilience. News Source: Emirates News Agency
