Latest news with #AileenAllkins
Al Bawaba
15-04-2025
- Business
- Al Bawaba
TeKnowledge Unveils New Brand Identity and Launches AI-First Expert Technology Services to Accelerate Enterprise Transformation
TeKnowledge today announced a new brand identity and the launch of its AI-First Expert Technology Services, an integrated model designed to help enterprises accelerate transformation across AI, Customer Experience, and Cybersecurity. At the heart of the evolved identity of TeKnowledge is a unified service model that brings together strategy, delivery, and continuous improvement—strategically rooted in AI and designed to deliver a continuum of innovation. 'This is an exciting milestone—one that reflects how far TeKnowledge has come and the future it is building together with our ecosystem,' said Aileen Allkins, President and CEO of TeKnowledge. 'Our new brand and AI-First Expert Technology Services model are grounded in what's always mattered most: people, trust, and progress.' As enterprises scale AI initiatives, many face mounting complexity, vendor fragmentation, and siloed implementation. According to Gartner, 77% of CIOs say it's difficult to deliver value from AI due to fragmented systems. IDC reports 70% cite vendor sprawl as a barrier to innovation, while Forrester finds only 21% have an AI stack capable of scaling across the business. 'Our new service model connects strategy, execution, and optimization in one seamless experience,' said Nidal Abou-Ltaif, Chief Revenue and Transformation Officer. 'It empowers clients to integrate AI with confidence and evolve continuously, delivering long-term value at every stage of transformation.' Partnerships, Global Reach, and a Talent-Driven Mindset TeKnowledge is expanding its global footprint and investing in talent to meet rising client needs. With over 6,000 experts across 19 global hubs, the company delivers expert-led transformation grounded in local relevance and technical excellence. As a Microsoft Solutions Partner, TeKnowledge specializes in Microsoft Productivity, Business Applications, and Intelligent Cloud; 70% of its workforce certified in Microsoft cloud and AI technologies. A newly announced global collaboration with Genesys further strengthens its ability to modernize and personalize client environments. These partnerships enhance the impact of the AI-First model—accelerating outcomes through seamless platform integration. TeKnowledge's growth is driven by a human-centered culture that prioritizes continuous learning and development. By investing significantly in its employees' growth, the company cultivates expertise that consistently outpaces industry norms, resulting in a highly skilled, deeply engaged team that stays and grows with the organization. 'We build long-term, flexible relationships—with our clients, our partners, and our people,' said Abou-Ltaif. 'That's how we create resilient, growth-ready organizations.' Ongoing global expansions have strengthened the company's established presence, enhancing its ability to deliver locally relevant services with global reach. Ready to build what's next? Explore careers at TeKnowledge Skilling & Security at Scale TeKnowledge partners with public institutions and enterprises to build sustainable digital capability through certified skilling in AI, cybersecurity, and automation. Its award-winning cybersecurity practice is recognized for proactive defence and scalable security operations. Meanwhile, its AI-powered learning platform enables customized, enterprise-grade training experiences—driving national and organizational readiness. These initiatives extend the company's commitment to innovation at scale, helping nations and businesses build resilient ecosystems. In Qatar, the company is leading a national AI skilling initiative in partnership with Microsoft and the Ministry of Communications and Information Technology. In Costa Rica, it serves as the skilling partner of the Ministry of Labor and Social Security, certifying students and early-career professionals in emerging tech fields. Dave Michels, Principal Analyst and Founder of TalkingPointz, commented: 'TeKnowledge has flown under the radar for much of the past decade, quietly building credibility and technical depth. Its evolution from a managed services provider into a fully integrated technology partner reflects a long-term strategy rooted in people, capability, and client value. The company's AI-First services framework, paired with a strong Microsoft ecosystem and unified delivery model, positions it to meet the growing demand for smart, scalable, and connected transformation.' For further insights, read the CEO and CRO blogs
Khaleej Times
13-03-2025
- Business
- Khaleej Times
Genesys and TeKnowledge join forces to transform AI-driven customer experiences on global scale
Genesys®, a global leader in AI-powered experience orchestration, and TeKnowledge, a leading provider of technology services specialising in AI, customer experience, and cybersecurity, have announced a strategic go-to-market partnership. This collaboration aims to help businesses worldwide seamlessly adopt secure, scalable, and flexible AI-driven customer experience (CX) solutions, enabling long-term business success. By integrating the advanced capabilities of the Genesys Cloud™ platform with TeKnowledge's expertise in advisory and professional services, digital upskilling, adoption, and managed services, the partnership will accelerate cloud transformation for organisations across industries. "We are partnering with Genesys because of its strong focus on innovation, customer-centricity, and a clear vision for the future of AI," said Aileen Allkins, president and CEO of TeKnowledge. "Genesys has developed a partner model that delivers greater value to businesses by providing the tools, support, and flexibility required to drive real impact - whether through accelerating AI adoption, strengthening security, or equipping teams with the skills of the future." "TeKnowledge is recognised for its deep customer focus and expertise in guiding organisations through the complexities of migrating from legacy on-premises systems to an AI-powered cloud future," said Larry Shurtz, chief sales officer of Genesys. "Its proficiency in AI, cybersecurity, and professional, skilling, and managed services helps us enhance the value we provide to Genesys Cloud customers, making adoption smoother and continuous optimisation easier." Genesys Cloud, trusted by businesses in over 100 countries, delivers industry-leading AI and digital solutions that enable organisations to scale personalised, end-to-end customer experiences. With AI-driven omnichannel engagement, intelligent routing, workforce engagement, and journey management, the platform offers enterprises a secure, scalable solution to enhance CX, improve employee efficiency, and maximise business ROI. Through TeKnowledge's network of over 19 global hubs and 6,000+ experts, organisations will benefit from a structured and scalable approach to AI-powered CX transformation. TeKnowledge's professional and managed services bridge the gap between vision and execution, aligning CX innovation with enterprise change management, security, and adoption strategies to drive measurable business impact. By combining cutting-edge technology with structured adoption strategies, Genesys and TeKnowledge aim to redefine CX, enabling businesses to move beyond implementation and fully operationalise AI, automation, and workforce upskilling. "Realising the full transformational potential of AI-driven customer experience is a journey that requires the expertise of trusted partners," said Bernie Arnason, industry director, ICT at Frost & Sullivan. "By combining Genesys' industry-leading cloud and AI capabilities with TeKnowledge's extensive experience in advisory, professional, and managed services, organisations can accelerate this transformation with confidence. This collaboration ensures businesses have the strategic guidance, security, and scalability required to drive long-term success in an evolving digital landscape."
Channel Post MEA
12-03-2025
- Business
- Channel Post MEA
Genesys And TeKnowledge Announce New Go-To-Market Relationship
Genesys and TeKnowledge, a global company providing expert technology services for AI, Customer Experience and Cybersecurity, have announced a strategic go-to-market relationship. The companies are working together to help organizations drive long-term business success through seamless adoption of secure, scalable and flexible AI-first customer experience (CX) solutions. Through the collaboration, organizations can accelerate their cloud transformation using the advanced customer and employee experience capabilities of the Genesys Cloud platform with embedded AI, continuous innovation and global scale, combined with the expertise of TeKnowledge in advisory and professional services, digital skilling, adoption, and managed services. 'We're working with Genesys because of its strong focus on innovation, customer-centricity and a clear vision for the future of AI — making them the ideal partner for enterprises looking to modernize CX with confidence through advanced experience orchestration. Genesys has built a partner model that drives greater value for everyone involved, providing the tools, support, and flexibility needed to create real impact—whether it's accelerating AI adoption, strengthening security, or equipping teams with the right skills for the future,' said Aileen Allkins, President and CEO of TeKnowledge. 'TeKnowledge stands out for its customer-focus and deep experience helping companies reliably navigate the complexities of moving from legacy on-premises systems to a future of innovation in the cloud,' said Larry Shurtz, chief sales officer of Genesys. 'Its expertise in AI, cybersecurity, and professional, skilling and managed services helps us enhance the value we provide to Genesys Cloud customers, making adoption smoother and ongoing improvements easier.' Trusted by businesses of all sizes in over 100 countries, Genesys delivers industry-leading AI and digital solutions through Genesys Cloud that enable organizations to scale personalized, end-to-end customer experiences. With AI everywhere powering omnichannel engagement, intelligent routing, built-in workforce engagement and end-to-end journey management, Genesys Cloud provides organizations a single, secure and scalable platform built to help global enterprises improve customer experiences, employee efficiency and business ROI. Organizations can leverage TeKnowledge's 19+ global hubs and 6,000+ experts, ensuring a standardized, scalable approach to AI-powered CX transformation. TeKnowledge's professional and managed services bridge the gap between vision and execution, aligning CX innovation with enterprise change management, security, and adoption to deliver measurable business impact and long-term success. Together, TeKnowledge and Genesys are working to redefine CX by combining powerful technology with structured adoption strategies, helping enterprises move beyond deployment to fully operationalize AI, automation and workforce skilling to accelerate value. 'Reaching the full transformational potential of an AI-driven customer experience portfolio is a journey for enterprises that requires leveraging the deep expertise of valued partners,' said Bernie Arnason, industry director, ICT of Frost & Sullivan. 'By combining the industry-leading cloud and AI capabilities of Genesys with TeKnowledge's vast experience in advisory, professional and managed services, organizations can accelerate this transformation with confidence. This collaboration ensures businesses have the strategic guidance, security and scalability needed to drive long-term success in an evolving digital landscape.' 0 0
Al Bawaba
12-03-2025
- Business
- Al Bawaba
Genesys and TeKnowledge are Paving the Way to Transform AI-Driven Customer Experiences on a Global Scale
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology services for AI, Customer Experience and Cybersecurity, today announced a strategic go-to-market relationship. The companies are working together to help organizations drive long-term business success through seamless adoption of secure, scalable and flexible AI-first customer experience (CX) solutions. Through the collaboration, organizations can accelerate their cloud transformation using the advanced customer and employee experience capabilities of the Genesys Cloud™ platform with embedded AI, continuous innovation and global scale, combined with the expertise of TeKnowledge in advisory and professional services, digital skilling, adoption, and managed services. 'We're working with Genesys because of its strong focus on innovation, customer-centricity and a clear vision for the future of AI — making them the ideal partner for enterprises looking to modernize CX with confidence through advanced experience orchestration. Genesys has built a partner model that drives greater value for everyone involved, providing the tools, support, and flexibility needed to create real impact—whether it's accelerating AI adoption, strengthening security, or equipping teams with the right skills for the future," said Aileen Allkins, President and CEO of TeKnowledge. 'TeKnowledge stands out for its customer-focus and deep experience helping companies reliably navigate the complexities of moving from legacy on-premises systems to a future of innovation in the cloud,' said Larry Shurtz, chief sales officer of Genesys. 'Its expertise in AI, cybersecurity, and professional, skilling and managed services helps us enhance the value we provide to Genesys Cloud customers, making adoption smoother and ongoing improvements easier." Trusted by businesses of all sizes in over 100 countries, Genesys delivers industry-leading AI and digital solutions through Genesys Cloud that enable organizations to scale personalized, end-to-end customer experiences. With AI everywhere powering omnichannel engagement, intelligent routing, built-in workforce engagement and end-to-end journey management, Genesys Cloud provides organizations a single, secure and scalable platform built to help global enterprises improve customer experiences, employee efficiency and business ROI. Organizations can leverage TeKnowledge's 19+ global hubs and 6,000+ experts, ensuring a standardized, scalable approach to AI-powered CX transformation. TeKnowledge's professional and managed services bridge the gap between vision and execution, aligning CX innovation with enterprise change management, security, and adoption to deliver measurable business impact and long-term success. Together, TeKnowledge and Genesys are working to redefine CX by combining powerful technology with structured adoption strategies, helping enterprises move beyond deployment to fully operationalize AI, automation and workforce skilling to accelerate value. 'Reaching the full transformational potential of an AI-driven customer experience portfolio is a journey for enterprises that requires leveraging the deep expertise of valued partners,' said Bernie Arnason, industry director, ICT of Frost & Sullivan. 'By combining the industry-leading cloud and AI capabilities of Genesys with TeKnowledge's vast experience in advisory, professional and managed services, organizations can accelerate this transformation with confidence. This collaboration ensures businesses have the strategic guidance, security and scalability needed to drive long-term success in an evolving digital landscape.'
Zawya
12-03-2025
- Business
- Zawya
Genesys and TeKnowledge are paving the way to transform AI-driven customer experiences on a global scale
DUBAI - Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology services for AI, Customer Experience and Cybersecurity, today announced a strategic go-to-market relationship. The companies are working together to help organizations drive long-term business success through seamless adoption of secure, scalable and flexible AI-first customer experience (CX) solutions. Through the collaboration, organizations can accelerate their cloud transformation using the advanced customer and employee experience capabilities of the Genesys Cloud™ platform with embedded AI, continuous innovation and global scale, combined with the expertise of TeKnowledge in advisory and professional services, digital skilling, adoption, and managed services. 'We're working with Genesys because of its strong focus on innovation, customer-centricity and a clear vision for the future of AI — making them the ideal partner for enterprises looking to modernize CX with confidence through advanced experience orchestration. Genesys has built a partner model that drives greater value for everyone involved, providing the tools, support, and flexibility needed to create real impact—whether it's accelerating AI adoption, strengthening security, or equipping teams with the right skills for the future," said Aileen Allkins, President and CEO of TeKnowledge. 'TeKnowledge stands out for its customer-focus and deep experience helping companies reliably navigate the complexities of moving from legacy on-premises systems to a future of innovation in the cloud,' said Larry Shurtz, chief sales officer of Genesys. 'Its expertise in AI, cybersecurity, and professional, skilling and managed services helps us enhance the value we provide to Genesys Cloud customers, making adoption smoother and ongoing improvements easier." Trusted by businesses of all sizes in over 100 countries, Genesys delivers industry-leading AI and digital solutions through Genesys Cloud that enable organizations to scale personalized, end-to-end customer experiences. With AI everywhere powering omnichannel engagement, intelligent routing, built-in workforce engagement and end-to-end journey management, Genesys Cloud provides organizations a single, secure and scalable platform built to help global enterprises improve customer experiences, employee efficiency and business ROI. Organizations can leverage TeKnowledge's 19+ global hubs and 6,000+ experts, ensuring a standardized, scalable approach to AI-powered CX transformation. TeKnowledge's professional and managed services bridge the gap between vision and execution, aligning CX innovation with enterprise change management, security, and adoption to deliver measurable business impact and long-term success. Together, TeKnowledge and Genesys are working to redefine CX by combining powerful technology with structured adoption strategies, helping enterprises move beyond deployment to fully operationalize AI, automation and workforce skilling to accelerate value. 'Reaching the full transformational potential of an AI-driven customer experience portfolio is a journey for enterprises that requires leveraging the deep expertise of valued partners,' said Bernie Arnason, industry director, ICT of Frost & Sullivan. 'By combining the industry-leading cloud and AI capabilities of Genesys with TeKnowledge's vast experience in advisory, professional and managed services, organizations can accelerate this transformation with confidence. This collaboration ensures businesses have the strategic guidance, security and scalability needed to drive long-term success in an evolving digital landscape.' About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit © 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. About TeKnowledge Founded in 2010, TeKnowledge provides expert technology services for AI, Customer Experience and Cyber Security that empower businesses and governments through technology. With a deep expertise, strong customer and people centric focus, and strategic partnerships, TeKnowledge has grown organically into a trusted partner for enterprises and governments worldwide across 19+ global hubs, supported by a team of 6000+ experts. Through its comprehensive services approach—spanning Advisory & Professional Services, Skilling & Adoption and Managed Services—TeKnowledge ensures seamless technology adoption and continuous progress for its customers. Visit
