Genesys and TeKnowledge join forces to transform AI-driven customer experiences on global scale

Khaleej Times

13-03-2025

Genesys®, a global leader in AI-powered experience orchestration, and TeKnowledge, a leading provider of technology services specialising in AI, customer experience, and cybersecurity, have announced a strategic go-to-market partnership. This collaboration aims to help businesses worldwide seamlessly adopt secure, scalable, and flexible AI-driven customer experience (CX) solutions, enabling long-term business success.
By integrating the advanced capabilities of the Genesys Cloud™ platform with TeKnowledge's expertise in advisory and professional services, digital upskilling, adoption, and managed services, the partnership will accelerate cloud transformation for organisations across industries.
"We are partnering with Genesys because of its strong focus on innovation, customer-centricity, and a clear vision for the future of AI," said Aileen Allkins, president and CEO of TeKnowledge. "Genesys has developed a partner model that delivers greater value to businesses by providing the tools, support, and flexibility required to drive real impact - whether through accelerating AI adoption, strengthening security, or equipping teams with the skills of the future."
"TeKnowledge is recognised for its deep customer focus and expertise in guiding organisations through the complexities of migrating from legacy on-premises systems to an AI-powered cloud future," said Larry Shurtz, chief sales officer of Genesys. "Its proficiency in AI, cybersecurity, and professional, skilling, and managed services helps us enhance the value we provide to Genesys Cloud customers, making adoption smoother and continuous optimisation easier."
Genesys Cloud, trusted by businesses in over 100 countries, delivers industry-leading AI and digital solutions that enable organisations to scale personalised, end-to-end customer experiences. With AI-driven omnichannel engagement, intelligent routing, workforce engagement, and journey management, the platform offers enterprises a secure, scalable solution to enhance CX, improve employee efficiency, and maximise business ROI.
Through TeKnowledge's network of over 19 global hubs and 6,000+ experts, organisations will benefit from a structured and scalable approach to AI-powered CX transformation. TeKnowledge's professional and managed services bridge the gap between vision and execution, aligning CX innovation with enterprise change management, security, and adoption strategies to drive measurable business impact.
By combining cutting-edge technology with structured adoption strategies, Genesys and TeKnowledge aim to redefine CX, enabling businesses to move beyond implementation and fully operationalise AI, automation, and workforce upskilling.
"Realising the full transformational potential of AI-driven customer experience is a journey that requires the expertise of trusted partners," said Bernie Arnason, industry director, ICT at Frost & Sullivan. "By combining Genesys' industry-leading cloud and AI capabilities with TeKnowledge's extensive experience in advisory, professional, and managed services, organisations can accelerate this transformation with confidence. This collaboration ensures businesses have the strategic guidance, security, and scalability required to drive long-term success in an evolving digital landscape."