Latest news with #GenesysCloud
Business Wire
31-07-2025
- Business
- Business Wire
Genesys Announces $1.5 Billion Investment by Salesforce and ServiceNow
SAN FRANCISCO--(BUSINESS WIRE)-- Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest an equal amount. This milestone reinforces the strength of Genesys as the strategic customer experience (CX) orchestration platform for all enterprises and deepens its global partnerships with both Salesforce and ServiceNow. Proceeds from the investment will be used to repurchase shares from the company's existing equity holders. Hellman & Friedman and Permira remain the company's majority equity owners. The Genesys Cloud™ platform has continued to see accelerated growth as organizations look to transform their CX strategies with AI. The platform reached nearly $2.1 billion annual recurring revenue (ARR) i during the first quarter of the company's fiscal year 2026 (Feb. 1 – April 30, 2025), representing year-over-year growth over 35%, and average quarterly net revenue retention (NRR) ii exceeding 120% for the last four fiscal quarters. 'Genesys is delivering long-term value to enterprises through end-to-end customer experience orchestration that can drive loyalty, grow revenue and reduce operating costs,' said Tony Bates, chairman and CEO of Genesys. 'We're proud to have the support of industry leaders like Salesforce and ServiceNow, and we believe this reflects growing momentum around agentic AI and the importance of connected, autonomous customer experiences.' 'This investment deepens our partnership with Genesys to deliver AI-assisted and agentic AI-powered customer experiences across every channel, from voice to digital,' said David Schmaier, president and chief strategy officer, Salesforce. 'As leaders in our respective markets, we're excited to further integrate our products and help redefine what's possible in this new AI era, supporting our joint customers as they transform their contact centers and customer experiences.' 'Our investment in Genesys accelerates our vision for the agentic enterprise, where the ServiceNow AI Platform intelligently orchestrates end-to-end customer experiences,' said Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow. 'Together, ServiceNow and Genesys are enabling businesses to deploy AI-based customer journeys that anticipate needs, personalize at scale and deliver measurable outcomes.' Genesys Cloud, the AI-Powered Experience Orchestration platform, enables companies to increase customer loyalty and employee productivity, drive revenue growth and reduce operating costs. Offering essential agentic, conversational, generative and predictive AI capabilities, Genesys Cloud helps organizations differentiate with smarter, more autonomous CX strategies that deliver efficient, effective and emotionally intelligent experiences. Both Salesforce and ServiceNow have global partnerships with Genesys that help organizations around the world orchestrate end-to-end customer journeys. This expanded investment builds on: CX Cloud from Genesys and Salesforce: a unified AI-powered customer experience and relationship management solution that integrates Genesys Cloud and Salesforce Service Cloud. The solution helps customers spanning global enterprises to midsize businesses to unify their data, agents and communication channels for smarter end-to-end customer and employee experiences. Unified Experience from Genesys and ServiceNow: an integrated solution that combines Genesys Cloud and the ServiceNow Customer Service Management (CSM) workflow. The turnkey, AI-powered solution unifies customer service teams through a single desktop, centralizes routing across departments and channels, and optimizes workforce engagement for more personalized customer experiences and simplified employee experiences. The investment is expected to close by the end of the Genesys fiscal year 2026, subject to satisfaction of customary closing conditions. Genesys was advised by Goldman Sachs and J.P. Morgan Securities LLC as financial advisors and Skadden, Arps, Slate, Meagher & Flom LLP as legal counsel. Forward-Looking Statements Statements in this press release that are not historical or current facts are forward-looking statements that involve risks and uncertainties. Unless required by law, Genesys undertakes no obligation to update or revise any forward-looking statements to reflect circumstances or events after the date of this press release. About Salesforce Salesforce helps organizations of any size reimagine their business with AI. Agentforce – the first digital labor solution for enterprises – seamlessly integrates with Customer 360 applications, Data Cloud, and Einstein AI to create a limitless workforce, bringing humans and agents together to deliver customer success on a single, trusted platform. Visit for more information. About ServiceNow ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit © 2025 Genesys. All rights reserved. Genesys, the Genesys logo and Genesys Cloud are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. i Genesys Cloud Annual Recurring Revenue (ARR) is defined as Genesys Cloud fiscal quarterly revenue, including both committed contractual amounts and usage-based revenues, multiplied by four. ii Genesys Cloud Net Revenue Retention (NRR) is defined as the percentage of Genesys Cloud revenue retained in the applicable quarterly period for customers that generated revenue in the corresponding prior fiscal year period.
Business Wire
16-06-2025
- Business
- Business Wire
Genesys Appoints Allen Chiu as Chief Legal Officer
SAN FRANCISCO--(BUSINESS WIRE)-- Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the appointment of Allen Chiu as chief legal officer and executive vice president, effective July 1, 2025. Chiu, who currently serves as chief compliance officer and general counsel at Genesys, will succeed Jim René, who is retiring after 25 years of distinguished service. René will remain with the company as special counsel through the end of the year to ensure a smooth succession process. Chiu brings more than 20 years of legal experience and has already played a pivotal role in shaping the legal and compliance function at Genesys. In his current role, Chiu oversees the company's global ethics and compliance program, trade and export controls, and litigation strategy. Chiu will report to Genesys chairman and CEO, Tony Bates. 'Allen is an exceptional and strategic leader whose deep expertise in compliance, privacy and global regulatory matters will be instrumental as we continue to scale our business and expand our AI leadership,' said Bates. 'His thoughtful counsel and business acumen will help us navigate complexities and keep Genesys at the forefront of experience orchestration.' Prior to joining Genesys, Chiu served as an assistant United States attorney in the US Department of Justice, where he worked in the national security and criminal divisions in the Central District of California. He began his legal career at Latham & Watkins LLP and clerked for Judge Dana M. Sabraw in the US District Court for the Southern District of California. René has served as a trusted advisor and strategic legal leader at Genesys, helping guide the organization through critical phases of transformation, governance evolution and risk management. 'Jim's contributions to Genesys have been significant and enduring,' said Bates. 'His legal insight and steady guidance have been essential in strengthening our governance, navigating complex challenges and supporting the company's growth. We're deeply grateful for his contributions and leadership, and we wish him all the best in his next chapter.' About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
Yahoo
16-06-2025
- Business
- Yahoo
Four Inc. Collaborates with Genesys to Deliver Enhanced Customer Experience Solutions to the Public Sector
HERNDON, Va., June 16, 2025 /PRNewswire/ -- Four Inc. has been named a public sector IT distributor for Genesys®, a global cloud leader in AI-Powered Experience Orchestration. Four Inc. will provide Genesys Cloud™ to the public sector through Four Inc.'s NASA Solutions for Enterprise-Wide Procurement (SEWPV), Information Technology Enterprise Solutions- Software 2 (ITES-SW2) contract, U.S. General Services Administration (GSA), and OMNIA Partners contract vehicles and its network of channel partners as part of Four Inc.'s distribution program. This collaboration aims to deliver Genesys Cloud, an industry-leading Experience Orchestration platform, to organizations enabling them to enhance citizen engagement and improve service delivery. Four Inc. will leverage its deep understanding of the public sector market to bring the Genesys Cloud platform to a wider audience. This will empower agencies to modernize their communication infrastructure, streamline operations, and provide seamless, personalized experiences to citizens across all channels. "Four Inc. is committed to providing our public sector customers with innovative and effective IT solutions," said Chris Wilkinson, EVP of Sales at Four Inc. "Partnering with Genesys strengthens our ability to offer our partners and customers access to cutting-edge cloud-based experience orchestration solutions. This will improve citizen engagement through seamless and personalized experiences for constituents across various communication channels." With Genesys Cloud, organizations can coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, native and turnkey AI and end-to-end journey optimization. Genesys Cloud will be available via Four Inc.'s NASA SEWPV, ITES-SW2, GSA, OMNIA Contract Vehicles. For more information, contact Four Inc. at sales@ About Four Inc. is a trusted Public Sector IT Distributor and has been recognized as a Top 100 government contractor on Washington Technology's Top 100 Report consecutively for the last ten years. Four Inc.'s expertise of the federal IT contracting process and their carefully crafted ecosystem of manufacturers and partners has enabled them to expertly deliver the right technology solutions and services to their customers. Through their proven experience and dedication to their core values, they have earned the IT community's respect and trust. Media Contactmarketing@ View original content: SOURCE Four LLC
Yahoo
09-06-2025
- Business
- Yahoo
Trevor Schulze Joins Genesys as Chief Information Officer
SAN FRANCISCO, June 09, 2025--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the appointment of Trevor Schulze as Chief Information Officer (CIO). Schulze will oversee the Genesys global information technology organization to further advance the company's AI and cloud strategy and support its continued growth. "Trevor is a transformational leader with a proven track record of driving enterprise innovation at scale," said Tony Bates, Chairman and CEO of Genesys. "His deep expertise in AI, cloud and customer-centric digital transformation will help us accelerate our vision of delivering the power of empathy to every customer experience." Schulze brings more than 30 years of experience driving business success through innovative technology solutions. Schulze joins Genesys from Alteryx, where he was most recently the senior vice president and Chief Digital and Information Officer, responsible for leading the company's digital transformation and enterprise AI initiatives. Prior to Alteryx, Schulze held CIO and senior leadership roles at RingCentral and Micron Technology, where he led strategic initiatives across enterprise AI, customer experience and cloud modernization. He has also held senior information technology positions at Broadcom Corporation, Advanced Micro Devices and Cisco Systems. "Genesys is redefining what is possible at the intersection of AI and customer experience orchestration," said Schulze. "The pace of innovation here is reshaping how technology can deliver powerful outcomes to organizations—with agentic AI emerging as a true differentiator. As we pioneer the next wave of customer experience transformation, my focus will be on strengthening our foundation to unlock new levels of value for our customers." About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit View source version on Contacts Janelle Dickerson Method Communications Genesys@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
09-06-2025
- Business
- Business Wire
Trevor Schulze Joins Genesys as Chief Information Officer
SAN FRANCISCO--(BUSINESS WIRE)-- Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the appointment of Trevor Schulze as Chief Information Officer (CIO). Schulze will oversee the Genesys global information technology organization to further advance the company's AI and cloud strategy and support its continued growth. 'Trevor is a transformational leader with a proven track record of driving enterprise innovation at scale,' said Tony Bates, Chairman and CEO of Genesys. 'His deep expertise in AI, cloud and customer-centric digital transformation will help us accelerate our vision of delivering the power of empathy to every customer experience.' Schulze brings more than 30 years of experience driving business success through innovative technology solutions. Schulze joins Genesys from Alteryx, where he was most recently the senior vice president and Chief Digital and Information Officer, responsible for leading the company's digital transformation and enterprise AI initiatives. Prior to Alteryx, Schulze held CIO and senior leadership roles at RingCentral and Micron Technology, where he led strategic initiatives across enterprise AI, customer experience and cloud modernization. He has also held senior information technology positions at Broadcom Corporation, Advanced Micro Devices and Cisco Systems. 'Genesys is redefining what is possible at the intersection of AI and customer experience orchestration,' said Schulze. 'The pace of innovation here is reshaping how technology can deliver powerful outcomes to organizations—with agentic AI emerging as a true differentiator. As we pioneer the next wave of customer experience transformation, my focus will be on strengthening our foundation to unlock new levels of value for our customers.' About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
