Latest news with #TeKnowledge
Tahawul Tech
a day ago
- Business
- Tahawul Tech
TeKnowledge announces global partnership with Kore.ai in bid to close the enterprise AI execution gap
a global leader in enterprise AI technology, has announced a strategic partnership with TeKnowledge, a global provider of expert technology services across AI, Customer Experience, and Cybersecurity. This partnership is designed to help enterprises bridge the widening gap between AI ambition and real-world execution, enabling them to scale AI rapidly and effectively, transforming scattered pilots into organization-wide impact. delivers an advanced, innovative, secure and scalable agent platform and business solutions required to automate and enhance customer service, business operations, and workplace productivity, while TeKnowledge delivers the strategic expertise, disciplined execution, and ongoing support needed to drive real, impactful transformation. Together, they unlock measurable business value with AI and ensure lasting results through structured knowledge transfer and robust team training, empowering organizations to build internal expertise and fuel ongoing innovation. secure, scalable, and flexible agent platform enables enterprises to automate and enhance customer service, operations, and workplace productivity through intelligent, purpose-built AI solutions. Its open, enterprise-ready architecture ensures seamless integration and flexible deployment. TeKnowledge complements this with its AI-First Expert Technology Services model, combining strategic guidance, disciplined execution, and structured enablement to overcome delivery challenges and build lasting internal expertise. Together, and TeKnowledge deliver measurable business value and sustained innovation, balancing rapid transformation with control and long-term impact. 'We are focused on helping enterprises reimagine business with AI at scale. TeKnowledge is an ideal partner in that they bring the expertise, scale, and service depth that help accelerate our vision for clients,' said Raj Koneru, CEO of 'We've found alignment not only in technology, but in mindset—a shared belief that AI must be human-centered, agile, and deeply connected to business value. This partnership brings together two ecosystems built around customer success. Together, we're helping enterprises operate smarter and achieve speed of business.' 'At TeKnowledge, we've always believed that lasting transformation begins with clarity about what's possible, what matters to the customer, and what it takes to execute at scale,' said Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge. ' brings not only platform strength, but also a deep understanding of enterprise challenges and a clear vision for what intelligent experiences should look like. This is a partnership of shared values: innovation with purpose, execution with precision, and a commitment to delivering AI that serves people, not just processes.' As AI becomes the single most transformative force in enterprise technology, organizations are moving from exploration to action. According to Gartner, by 2026, over 80% of customer service and support organizations will apply generative AI to improve agent productivity and customer experience. Yet many still struggle to scale beyond pilots and disconnected initiatives. The partnership between and TeKnowledge aims to solve this by offering an integrated approach—from platform to execution, from concept to capability. 'Teknowledge and is a powerful combination that is greater than the sum of its parts. The recipe for a successful Enterprise grade AI implementation has 3 ingredients: a clear business case, a robust technology, and a people-centred execution. Teknowledge brings deep expertise in defining impactful use cases and driving strategic transformation of data, security and people; while delivers a cutting-edge AI platform built for scalability and performance. As I often say: AI doesn't transform businesses. People do—with the right tools in their hands,' commented Alaa Dalghan, Founder and CEO, Cognit DX
Zawya
a day ago
- Business
- Zawya
TeKnowledge and Kore.ai partner to close the enterprise AI execution gap
Dubai, UAE– a global leader in enterprise AI technology, today announced a strategic partnership with TeKnowledge, a global provider of expert technology services across AI, Customer Experience, and Cybersecurity. This partnership is designed to help enterprises bridge the widening gap between AI ambition and real-world execution, enabling them to scale AI rapidly and effectively, transforming scattered pilots into organization-wide impact. delivers an advanced, innovative, secure and scalable agent platform and business solutions required to automate and enhance customer service, business operations, and workplace productivity, while TeKnowledge delivers the strategic expertise, disciplined execution, and ongoing support needed to drive real, impactful transformation. Together, they unlock measurable business value with AI and ensure lasting results through structured knowledge transfer and robust team training, empowering organizations to build internal expertise and fuel ongoing innovation. secure, scalable, and flexible agent platform enables enterprises to automate and enhance customer service, operations, and workplace productivity through intelligent, purpose-built AI solutions. Its open, enterprise-ready architecture ensures seamless integration and flexible deployment. TeKnowledge complements this with its AI-First Expert Technology Services model, combining strategic guidance, disciplined execution, and structured enablement to overcome delivery challenges and build lasting internal expertise. Together, and TeKnowledge deliver measurable business value and sustained innovation, balancing rapid transformation with control and long-term impact. 'We are focused on helping enterprises reimagine business with AI at scale. TeKnowledge is an ideal partner in that they bring the expertise, scale, and service depth that help accelerate our vision for clients,' said Raj Koneru, CEO of 'We've found alignment not only in technology, but in mindset—a shared belief that AI must be human-centered, agile, and deeply connected to business value. This partnership brings together two ecosystems built around customer success. Together, we're helping enterprises operate smarter and achieve speed of business.' 'At TeKnowledge, we've always believed that lasting transformation begins with clarity about what's possible, what matters to the customer, and what it takes to execute at scale,' said Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge. ' brings not only platform strength, but also a deep understanding of enterprise challenges and a clear vision for what intelligent experiences should look like. This is a partnership of shared values: innovation with purpose, execution with precision, and a commitment to delivering AI that serves people, not just processes.' As AI becomes the single most transformative force in enterprise technology, organizations are moving from exploration to action. According to Gartner, by 2026, over 80% of customer service and support organizations will apply generative AI to improve agent productivity and customer experience. Yet many still struggle to scale beyond pilots and disconnected initiatives. The partnership between and TeKnowledge aims to solve this by offering an integrated approach—from platform to execution, from concept to capability. 'Teknowledge and is a powerful combination that is greater than the sum of its parts. The recipe for a successful Enterprise grade AI implementation has 3 ingredients: a clear business case, a robust technology, and a people-centred execution. Teknowledge brings deep expertise in defining impactful use cases and driving strategic transformation of data, security and people; while delivers a cutting-edge AI platform built for scalability and performance. As I often say: AI doesn't transform businesses. People do—with the right tools in their hands,' commented Alaa Dalghan, Founder and CEO, Cognit DX About Teknowledge Founded in 2010, TeKnowledge provides expert technology services for AI, Customer Experience and Cyber Security that empower businesses and governments through technology. With a deep expertise, strong customer and people centric focus, and strategic partnerships, TeKnowledge has grown organically into a trusted partner for enterprises and governments worldwide across 19+ global hubs, supported by a team of 6000+ experts. Through its comprehensive services approach—spanning Advisory & Professional Services, Skilling & Adoption and Managed Services—TeKnowledge ensures seamless technology adoption and continuous progress for its customers. Visit Media contact: About is a leader in enterprise AI with over a decade of experience in helping large enterprises realize business value through the safe and responsible use of AI. It provides comprehensive offerings for AI work, process automation and customer service use cases coupled with an AI agent platform with no-code and pro-code tools for custom development and deployment at enterprise scale. takes an agnostic approach to model, data, cloud and applications used, giving customers freedom of choice. Trusted by over 500 partners and 450 Global 2000 companies, helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit to learn more.
Al Bawaba
a day ago
- Business
- Al Bawaba
TeKnowledge and Kore.ai Partner to Close the Enterprise AI Execution Gap
a global leader in enterprise AI technology, today announced a strategic partnership with TeKnowledge, a global provider of expert technology services across AI, Customer Experience, and Cybersecurity. This partnership is designed to help enterprises bridge the widening gap between AI ambition and real-world execution, enabling them to scale AI rapidly and effectively, transforming scattered pilots into organization-wide delivers an advanced, innovative, secure and scalable agent platform and business solutions required to automate and enhance customer service, business operations, and workplace productivity, while TeKnowledge delivers the strategic expertise, disciplined execution, and ongoing support needed to drive real, impactful transformation. Together, they unlock measurable business value with AI and ensure lasting results through structured knowledge transfer and robust team training, empowering organizations to build internal expertise and fuel ongoing secure, scalable, and flexible agent platform enables enterprises to automate and enhance customer service, operations, and workplace productivity through intelligent, purpose-built AI solutions. Its open, enterprise-ready architecture ensures seamless integration and flexible deployment. TeKnowledge complements this with its AI-First Expert Technology Services model, combining strategic guidance, disciplined execution, and structured enablement to overcome delivery challenges and build lasting internal expertise. Together, and TeKnowledge deliver measurable business value and sustained innovation, balancing rapid transformation with control and long-term impact.'We are focused on helping enterprises reimagine business with AI at scale. TeKnowledge is an ideal partner in that they bring the expertise, scale, and service depth that help accelerate our vision for clients,' said Raj Koneru, CEO of 'We've found alignment not only in technology, but in mindset—a shared belief that AI must be human-centered, agile, and deeply connected to business value. This partnership brings together two ecosystems built around customer success. Together, we're helping enterprises operate smarter and achieve speed of business.''At TeKnowledge, we've always believed that lasting transformation begins with clarity about what's possible, what matters to the customer, and what it takes to execute at scale,' said Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge.' brings not only platform strength, but also a deep understanding of enterprise challenges and a clear vision for what intelligent experiences should look like. This is a partnership of shared values: innovation with purpose, execution with precision, and a commitment to delivering AI that serves people, not just processes.'As AI becomes the single most transformative force in enterprise technology, organizations are moving from exploration to action. According to Gartner, by 2026, over 80% of customer service and support organizations will apply generative AI to improve agent productivity and customer experience. Yet many still struggle to scale beyond pilots and disconnected initiatives. The partnership between and TeKnowledge aims to solve this by offering an integrated approach—from platform to execution, from concept to capability. 'Teknowledge and is a powerful combination that is greater than the sum of its parts. The recipe for a successful Enterprise grade AI implementation has 3 ingredients: a clear business case, a robust technology, and a people-centred execution. Teknowledge brings deep expertise in defining impactful use cases and driving strategic transformation of data, security and people; while delivers a cutting-edge AI platform built for scalability and performance. As I often say: AI doesn't transform businesses. People do—with the right tools in their hands,' commented Alaa Dalghan, Founder and CEO, Cognit DX
Al Bawaba
15-04-2025
- Business
- Al Bawaba
TeKnowledge Unveils New Brand Identity and Launches AI-First Expert Technology Services to Accelerate Enterprise Transformation
TeKnowledge today announced a new brand identity and the launch of its AI-First Expert Technology Services, an integrated model designed to help enterprises accelerate transformation across AI, Customer Experience, and Cybersecurity. At the heart of the evolved identity of TeKnowledge is a unified service model that brings together strategy, delivery, and continuous improvement—strategically rooted in AI and designed to deliver a continuum of innovation. 'This is an exciting milestone—one that reflects how far TeKnowledge has come and the future it is building together with our ecosystem,' said Aileen Allkins, President and CEO of TeKnowledge. 'Our new brand and AI-First Expert Technology Services model are grounded in what's always mattered most: people, trust, and progress.' As enterprises scale AI initiatives, many face mounting complexity, vendor fragmentation, and siloed implementation. According to Gartner, 77% of CIOs say it's difficult to deliver value from AI due to fragmented systems. IDC reports 70% cite vendor sprawl as a barrier to innovation, while Forrester finds only 21% have an AI stack capable of scaling across the business. 'Our new service model connects strategy, execution, and optimization in one seamless experience,' said Nidal Abou-Ltaif, Chief Revenue and Transformation Officer. 'It empowers clients to integrate AI with confidence and evolve continuously, delivering long-term value at every stage of transformation.' Partnerships, Global Reach, and a Talent-Driven Mindset TeKnowledge is expanding its global footprint and investing in talent to meet rising client needs. With over 6,000 experts across 19 global hubs, the company delivers expert-led transformation grounded in local relevance and technical excellence. As a Microsoft Solutions Partner, TeKnowledge specializes in Microsoft Productivity, Business Applications, and Intelligent Cloud; 70% of its workforce certified in Microsoft cloud and AI technologies. A newly announced global collaboration with Genesys further strengthens its ability to modernize and personalize client environments. These partnerships enhance the impact of the AI-First model—accelerating outcomes through seamless platform integration. TeKnowledge's growth is driven by a human-centered culture that prioritizes continuous learning and development. By investing significantly in its employees' growth, the company cultivates expertise that consistently outpaces industry norms, resulting in a highly skilled, deeply engaged team that stays and grows with the organization. 'We build long-term, flexible relationships—with our clients, our partners, and our people,' said Abou-Ltaif. 'That's how we create resilient, growth-ready organizations.' Ongoing global expansions have strengthened the company's established presence, enhancing its ability to deliver locally relevant services with global reach. Ready to build what's next? Explore careers at TeKnowledge Skilling & Security at Scale TeKnowledge partners with public institutions and enterprises to build sustainable digital capability through certified skilling in AI, cybersecurity, and automation. Its award-winning cybersecurity practice is recognized for proactive defence and scalable security operations. Meanwhile, its AI-powered learning platform enables customized, enterprise-grade training experiences—driving national and organizational readiness. These initiatives extend the company's commitment to innovation at scale, helping nations and businesses build resilient ecosystems. In Qatar, the company is leading a national AI skilling initiative in partnership with Microsoft and the Ministry of Communications and Information Technology. In Costa Rica, it serves as the skilling partner of the Ministry of Labor and Social Security, certifying students and early-career professionals in emerging tech fields. Dave Michels, Principal Analyst and Founder of TalkingPointz, commented: 'TeKnowledge has flown under the radar for much of the past decade, quietly building credibility and technical depth. Its evolution from a managed services provider into a fully integrated technology partner reflects a long-term strategy rooted in people, capability, and client value. The company's AI-First services framework, paired with a strong Microsoft ecosystem and unified delivery model, positions it to meet the growing demand for smart, scalable, and connected transformation.' For further insights, read the CEO and CRO blogs
Tahawul Tech
15-04-2025
- Business
- Tahawul Tech
'You can't create a lasting impact without investing in local talent.' – Nidal Abou-Ltaif, TeKnowledge
CNME Editor Mark Forker spoke to Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge, to find out more about how their AI-First Expert Services model can unify the entire lifecycle of business transformation. Nidal Abou-Ltaif is one of the most respected and revered business and technology leaders in the Middle East. Abou-Ltaif is perhaps best known for his long association with global CX company Avaya, but he is now forging a new path, and hoping to help US tech company TeKnowledge scale new heights across the region. As organizations race to operationalize AI at scale, many are hitting familiar roadblocks: vendor fragmentation, siloed service models, and costly integration gaps. According to IDC, 70% of CIOs cite vendor sprawl as a barrier to progress, while Gartner reports that 77% struggle to deliver AI value due to disconnected systems. TeKnowledge believe the answer lies in a new kind of partnership—one that unifies the entire lifecycle of transformation through an AI-First Expert Technology Services model. Today, the company unveiled a refreshed brand identity and a service framework designed to close these gaps by embedding AI from strategy through delivery and continuous improvement. At the core is a continuum of integrated solutions and services spanning AI, Customer Experience (CX), Cybersecurity, Digital Skilling, Professional and Managed Services. This connected model is built to make transformation more accessible and impactful—through long-term thinking, deep partnerships, and expert-led execution. CNME sat down with Abou-Ltaif for a deep dive on all things TeKnowledge. You joined TeKnowledge in October 2024. Almost six months in, how would you reflect on your experience so far? What does your strategy look like for the remainder of 2025? It's been an energizing and deeply meaningful six months. I joined at a time of momentum and change, and what stood out immediately was the strength of connection—between our people, our customers, and our purpose. Across our global hubs, I've seen real depth in both technical capability and local insight, which is increasingly important as we support clients in more complex, fast-moving environments. This month marked an important milestone for us, with the launch of our AI-First model and new brand identity. But more importantly, it reinforced our focus—making transformation both accessible and sustainable. We're moving away from episodic change and toward continuous innovation. That shift calls for clarity, discipline, and focus—and that's where our efforts are concentrated. The path forward is about scaling what works, building on strong foundations, and forming partnerships that deliver long-term value. Tell us more about the AI-First Expert Technology Services model you introduced. Why is it relevant now? There's been no shortage of excitement around AI—but what many organizations need is a way to move from idea to impact. That's what this model is designed to support. Our AI-First Expert Technology Services model brings together five essential elements: AI, Customer Experience (CX), Cybersecurity, Professional Services, and Managed Services. These aren't siloed offerings—they're intentionally integrated to support the transformation continuum of enterprises, enabling continuous progress from strategy through delivery, adoption, and ongoing optimization. We built the model in response to three persistent challenges we kept seeing in the market. First, the pace of AI advancement is outpacing most organizations' ability to integrate it. There's pressure to adopt quickly, but the complexity beneath the surface—data readiness, operating models, governance—is often underestimated. Second, many enterprises are working with too many vendors, especially in areas like customer engagement and operations. That fragmentation creates disjointed experiences and slows down innovation. Third, even when the technology is in place, adoption and internal capability-building often lag behind. And that's where momentum gets lost. This model addresses all of that. It embeds AI from the ground up and provides continuity across the transformation journey—helping clients move faster, scale smarter, and unlock measurable outcomes across AI, CX, and Cybersecurity. What brings it to life is the capability behind it—the people who deliver with clarity, consistency, and care. Over 70% of our workforce is trained on Microsoft technologies, with deep certifications across Azure, Dynamics, and Copilot. AI is no longer a standalone solution—it's becoming a horizontal capability that sits across the enterprise. And that shift calls for more than a new toolset. It calls for a new kind of service partner—one that's technically grounded, operationally ready, and aligned to outcomes from day one. It also requires continuous investment in learning and internal skilling—because the ability to lead in AI starts with the ability to learn, adapt, and evolve from within. How important is hiring local talent to your growth strategy, particularly in regions with strong nationalization agendas? It's a core principle. You can't deliver relevant solutions without local context—and you can't create lasting impact without investing in local talent. Across markets, we're seeing growing emphasis on national workforce development. That aligns with how we operate. We approach it with intent—because building local capability is both a strategic advantage and a long-term commitment to the communities we serve. It's also a differentiator. People who understand the regulatory, cultural, and operational nuances of a market are often the ones who unlock the most value. By focusing on local skilling and long-term employability, we're able to serve clients in ways that are both technically excellent and contextually aware. In January 2025, you made several leadership appointments. How do these help advance your strategy? Leadership is one of the most powerful accelerators of change. The right people bring alignment, clarity, and momentum—and that's exactly what we've aimed to strengthen. The new leadership team reflects diverse global experience across transformation, delivery, and customer engagement. But beyond expertise, they bring a shared mindset: that impact is earned through trust, operational excellence, and consistent execution. We've also worked hard to create an environment where talent can thrive. A strong culture, supported by clarity and high standards, allows people to lead with confidence—and deliver with purpose. You recently announced a partnership with Genesys. What makes this collaboration significant? It's a great example of alignment between platform strength and delivery readiness. Genesys brings a powerful set of capabilities in customer experience. Our role is to help operationalize those capabilities in large-scale, real-world environments—through process expertise, managed services, and integration that's designed for complexity. We've seen growing demand for solutions that not only modernize engagement but also build long-term capability—from automation to analytics to skilling. This collaboration enables us to bring modern customer engagement solutions to market faster—with the delivery scale, security, and integration our clients require. It also complements our long-standing work with Microsoft, particularly in areas like AI, security, and productivity. Together, these partnerships allow us to deliver more connected, scalable outcomes—and meet clients where they are in their transformation journey. What lessons guide your approach to sustainable growth? Sustainable growth starts with clarity. You need to know what differentiates you—and stay focused on delivering it, consistently and intentionally. For us, that means simplifying complexity. Many clients are navigating disjointed systems and competing priorities. What they value most is coherence: partners who can connect insight to execution, and strategy to measurable outcomes. It also means investing in culture. Scale only works when people grow with it. That's why we've prioritized leadership development, skilling, and environments where trust drives performance. Technology should enable progress, not overwhelm it. Growth becomes sustainable when it's built on capability, not just ambition. AI is moving fast—especially in CX. What trends do you see, and how is TeKnowledge positioned to lead? The conversation around AI is evolving—from curiosity to capability, from potential to performance. We've entered a moment where the real challenge isn't the technology itself, but how to harness it with intention and clarity. In customer experience, we often talk about personalization, speed, and scale. But behind every great customer interaction is an empowered employee. CX and EX are deeply connected, and organizations that invest in both are creating the most meaningful change. What's emerging is a new definition of progress. Innovation is no longer defined by breakthroughs alone—it's a continuum. A consistent rhythm of improvement, learning, and adaptation. And that requires more than platforms—it calls for expertise, precision, and a commitment to long-term value. That's the foundation of our AI-First Expert Technology Services model. We bring intelligence into every layer of the enterprise—how services are delivered, how decisions are made, and how outcomes are achieved. This approach enables clients to scale confidently, with built-in clarity and control. What excites me most is seeing how AI is reshaping how businesses think about value—how they design experiences, empower people, and make decisions. Intelligence is no longer confined to a system or a function; it's becoming part of how organizations operate at every level. That shift opens the door to entirely new possibilities—ones we're actively exploring alongside our clients.
