Latest news with #AirportServiceQuality
Hindustan Times
10 hours ago
- Business
- Hindustan Times
Pune Airport improves in global rankings for passenger services: ACI-ASQ Survey
Pune: The passenger service quality at Pune International Airport has shown notable improvement, according to a recent survey conducted jointly by the Airports Authority of India (AAI) and the Airport Council International's Airport Service Quality (ACI-ASQ) programme. The quarterly survey, which assessed services from April to June, has ranked Pune Airport at 57th position globally, a rise from the 59th spot it held during the January-March quarter. Pune, India - August 15, 2020: Pune airport illuminated with saffron, white and green lights on the occasion of Independence Day in Pune, India, on Saturday, August 15, 2020. (Photo by Shankar Narayan/HT PHOTO) The ASQ survey, which was published online on Monday, evaluates the quality of 31 passenger-centric services across airports worldwide, based on feedback collected directly from travellers. At Pune Airport, this includes regular audits and input from passengers regarding services, amenities and infrastructure. The survey considers a variety of criteria such as the condition and cleanliness of restrooms, hygiene standards, availability and quality of food and beverage outlets, retail shopping options, staff behaviour, security procedures, access and entry issues, flight services, response time to complaints, and other passenger support services. The report noted that the opening of the new terminal has resulted in a significant increase in flight operations, catering to both domestic and international travellers. This has elevated Pune Airport's status among India's busiest airports, and enhanced services benefiting the growing number of passengers. To maintain and improve these service standards, several measures have been initiated. Pune Airport director Santosh Dhoke said, 'We have begun implementing various strategies to provide high-quality services to passengers. Regular meetings are held with staff across all departments to review and improve service quality. Special attention is given during peak hours or in case of flight delays, and airline staff are instructed to ensure that waiting passengers receive proper assistance.' Ananya Mehta, a frequent flyer, said that she has been flying through Pune Airport regularly for the past five years, and the difference in the last few months has been remarkable. 'The new terminal is more spacious, the signage is clearer, and the overall cleanliness has improved a lot. Even the staff seem more responsive and courteous. On my last trip, there was a slight flight delay, but the airline staff at the waiting area were proactive in providing updates and refreshments, which wasn't the case earlier. It definitely feels more like a world-class airport now,' she said.
The Star
18-07-2025
- Business
- The Star
MAHB enhances KLIA T1 with RM30mil upgrades to improve passenger experience
SEPANG: Malaysia Airports Holdings Bhd (MAHB) has invested RM30 million in the first half of 2025 to improve overall passenger experience and operational efficiency at Kuala Lumpur International Airport Terminal 1 (KLIA T1), marking the group's first major airport upgrade since its privatisation in February. KLIA T1 general manager of operations Abd Hasman Abd Muhimim said that with the rollout of 14 improvements and new features, MAHB hopes to raise KLIA's Airport Service Quality (ASQ) score and improve its Skytrax ranking. He said the enhancements are also part of MAHB's preparation to welcome an expected influx of passengers to KLIA, as Malaysia gears up to host the 47th ASEAN Summit in October and Visit Malaysia Year 2026. "For these enhancements, we do not set any budget cap. We will continue to invest in upgrading all facilities at KLIA. "This is especially important as, in the first half of 2025, KLIA has recorded 30.1 million passengers, a 9.9 per cent increase compared to the same period last year,' he told reporters during a media walkabout here. Members of the media were briefed on the improvements made at KLIA during the session. Among the key upgrades focused on improving processing speed and reducing congestion, MAHB has implemented a proof-of-concept open-belt bag-drop system comprising five mobile check-in units, capable of handling up to 10 times more baggage per hour than conventional counters. At the domestic security checkpoints, lanes have been reconfigured with extended trays and designated areas for unpacking and repacking, increasing throughput from 770 passengers per hour to 1,569 passengers per hour, with average wait times now reduced to under five minutes. For international departures, nine new self-scanning boarding pass lanes have replaced six manual counters. These are equipped with step-by-step digital instructions to support faster processing and minimise queuing. Two priority lane immigration counters have also been introduced for families with children, the elderly, expectant mothers and persons with reduced mobility. MAHB has further improved emergency response capability by deploying three paramedic teams on e-scooters, equipped with oxygen tanks, trauma kits and automated external defibrillators (AEDs), stationed at both the main terminal and the satellite building. To enhance passenger comfort and accessibility, 5,000 trolleys have been replaced with lightweight, strap-free models equipped with brakes for safer handling. Additionally, 54 parking bays have been converted into 36 wider, family-friendly lots located closer to the terminal entrance. To improve accessibility, 80 public washrooms have been upgraded with wider entrances, sensor-tap sinks and emergency call buttons, while 100 new wheelchairs are now available for free use at key passenger areas. Two themed nappy-change rooms, equipped with baby cots, hot-water dispensers and feeding areas, have also been opened, with three more scheduled for completion by August. MAHB also introduced cultural enhancements at KLIA, including two large murals at Piers H and G featuring heritage elements from Penang and Melaka, aimed at enriching the passenger environment with local character. Young travellers can now enjoy a newly installed orangutan-themed playground at Gate C30 in the satellite building. - Bernama
Barnama
15-07-2025
- Business
- Barnama
MAHB Enhances KLIA T1 With RM30 Mln Upgrades To Improve Passenger Experience
BUSINESS SEPANG, July 15 (Bernama) -- Malaysia Airports Holdings Bhd (MAHB) has invested RM30 million in the first half of 2025 to improve overall passenger experience and operational efficiency at Kuala Lumpur International Airport Terminal 1 (KLIA T1), marking the group's first major airport upgrade since its privatisation in February. KLIA T1 general manager of operations Abd Hasman Abd Muhimim said that with the rollout of 14 improvements and new features, MAHB hopes to raise KLIA's Airport Service Quality (ASQ) score and improve its Skytrax ranking. He said the enhancements are also part of MAHB's preparation to welcome an expected influx of passengers to KLIA, as Malaysia gears up to host the 47th ASEAN Summit in October and Visit Malaysia Year 2026. 'For these enhancements, we do not set any budget cap. We will continue to invest in upgrading all facilities at KLIA. 'This is especially important as, in the first half of 2025, KLIA has recorded 30.1 million passengers, a 9.9 per cent increase compared to the same period last year,' he told reporters during a media walkabout here. Members of the media were briefed on the improvements made at KLIA during the session. Among the key upgrades focused on improving processing speed and reducing congestion, MAHB has implemented a proof-of-concept open-belt bag-drop system comprising five mobile check-in units, capable of handling up to 10 times more baggage per hour than conventional counters. At the domestic security checkpoints, lanes have been reconfigured with extended trays and designated areas for unpacking and repacking, increasing throughput from 770 passengers per hour to 1,569 passengers per hour, with average wait times now reduced to under five minutes. For international departures, nine new self-scanning boarding pass lanes have replaced six manual counters.
Yahoo
06-06-2025
- Business
- Yahoo
DIA travelers happier with security screening since new checkpoint opened, airport says
DENVER (KDVR) — Customer satisfaction for security screening at Denver International Airport has improved since the opening of the airport's West Security Checkpoint in February 2024, the airport revealed Thursday. DIA said its score for 'ease going through security screening' improved by 13% to 4.2 out of 5, since the opening of the new checkpoint, while its 'waiting time: security screening' score rose 19% to a 4.18 out of 5. Measles exposure sites now include Denver, Glendale, Windsor grocery stores: List The data was collected from the DIA's Airport Service Quality quarterly service results. The survey measures passenger satisfaction across a number of airport experiences, DIA said. 'The ASQ data shows that DEN's Great Hall Project is already improving the overall experience of our airport. Once the East Checkpoint opens in August, we fully expect that passengers will find the process of going through security to be even easier,' DIA CEO Phil Washington said in a statement. The DIA's overall satisfaction score is 4.06 out of 5, as of March 2025, the airport said. The survey for overall satisfaction includes the experience of arriving at the airport, the check-in process, the security screening, border/passport control, the shopping and dining experience, cleanliness and comfort of gate areas, wayfinding, Wi-Fi, bathroom cleanliness and overall airport atmosphere. Littleton man missing since 2024 located in Colorado River nearly full year later Washington said he expects the satisfaction score to increase further once the airport is finished with the final phase of its Great Hall construction program, which involves a full build-out of the Jeppesen Terminal. 'By 2027, when Great Hall construction will be complete, the experience of going through security, meeting loved ones, and enjoying the Jeppeson Terminal's art, dining, and retail options will be transformative,' Washington said. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
New Straits Times
30-05-2025
- Business
- New Straits Times
Langkawi airport sees 10pct passenger growth in first quarter
LANGKAWI: The Langkawi International Airport (LIA) recorded 666,241 passenger movements in the first quarter of this year, marking a nearly 10 per cent jump compared to the same period last year. Malaysia Airports managing director, Datuk Mohd Izani Ghani, said the achievement is a positive indicator that LIA is on the right track to securing international recognition for the fifth time this year. "LTAL recorded 666,241 passenger movements from January to March this year, reflecting a rise of nearly 10 per cent compared to 607,306 passengers in the same period last year. "This figure signals healthy growth and momentum following LIA's previous success in winning the Best Airport in Asia-Pacific Award (2–5 million passengers' category) for four consecutive years since 2021. "This award is part of the Airport Service Quality (ASQ) Awards Programme by Airports Council International (ACI)," he said during a high-tea event here today. For the record, LIA received the award in 2021, 2022, 2023, and most recently in March last year. Mohd Izani added that the airport had once recorded three million passengers annually before the Covid-19 pandemic and is now showing signs of recovery, thanks to growth in both domestic and international tourism. "This international recognition is not just a success story, but a reflection of consistency, pride, and commitment in ensuring every passenger's journey is a meaningful experience," he said. He also expressed appreciation for the contributions of 23 Malaysia Airports staff stationed at LIA, whose dedication has helped the organisation achieve excellence in service at a global level. "Collective effort and strong cooperation among staff members are crucial in maintaining passenger satisfaction, operational efficiency, and high service quality," he added.
