Latest news with #AirportServiceQuality
New Straits Times
5 days ago
- Business
- New Straits Times
Langkawi airport sees 10pct passenger growth in first quarter
LANGKAWI: The Langkawi International Airport (LIA) recorded 666,241 passenger movements in the first quarter of this year, marking a nearly 10 per cent jump compared to the same period last year. Malaysia Airports managing director, Datuk Mohd Izani Ghani, said the achievement is a positive indicator that LIA is on the right track to securing international recognition for the fifth time this year. "LTAL recorded 666,241 passenger movements from January to March this year, reflecting a rise of nearly 10 per cent compared to 607,306 passengers in the same period last year. "This figure signals healthy growth and momentum following LIA's previous success in winning the Best Airport in Asia-Pacific Award (2–5 million passengers' category) for four consecutive years since 2021. "This award is part of the Airport Service Quality (ASQ) Awards Programme by Airports Council International (ACI)," he said during a high-tea event here today. For the record, LIA received the award in 2021, 2022, 2023, and most recently in March last year. Mohd Izani added that the airport had once recorded three million passengers annually before the Covid-19 pandemic and is now showing signs of recovery, thanks to growth in both domestic and international tourism. "This international recognition is not just a success story, but a reflection of consistency, pride, and commitment in ensuring every passenger's journey is a meaningful experience," he said. He also expressed appreciation for the contributions of 23 Malaysia Airports staff stationed at LIA, whose dedication has helped the organisation achieve excellence in service at a global level. "Collective effort and strong cooperation among staff members are crucial in maintaining passenger satisfaction, operational efficiency, and high service quality," he added.
Yahoo
07-05-2025
- Business
- Yahoo
The least expensive airport to fly from in Texas: Data
(NEXSTAR) — Though the Lone Star State has dozens of major airports across its wide expanse, one Texas airport was recently found to be the cheapest to fly out of in the state. With air travel growing more expensive with inflation, it's not a bad time to shop around when buying tickets. To determine America's most inexpensive airports, personal finance outlet FinanceBuzz combed through 2024 U.S. Department of Transportation airfare data for the country's busiest airports. Overall, FinanceBuzz found the least expensive airport to fly from in the U.S is Fort Lauderdale Hollywood International Airport in Florida, which had an average airfare cost of $265.32. Texas bill would cut school funding over teacher support for gender transitions Here in Texas, Dallas Love Field (DAL) was found to be the most cost-effective airport to fly from. The smaller of the two airports located in Dallas, Love Field has an average airfare cost of $337.15 — a $7.07 decrease from the previous year, says FinanceBuzz. Dallas Love Field was ranked as the 10th least-expensive airport nationally — the only Texas airport to rank quite so high. Here's how Texas' other airports fared (no pun intended): Cost rank Airport Average airfare $ change over previous year 32. San Antonio International Airport (SAT) $398.90 +$16.22 33. Austin-Bergstrom International Airport (AUS) $398.98 +$28.68 35. Bush Intercontinental Airport (IAH) $406.23 -$3.11 38. Dallas/Fort Worth International Airport (DFW) $415.35 -$5.87 Earlier this year, Dallas Love Field and Dallas Forth Worth International were both named among the Best Airports by the Airports Council International. The council's annual Airport Service Quality report aims to recognize excellent customer experience from over 400 participating airports in 110 countries, according to the organization. Dallas Love Field was one of two airports recognized as 'best' in the 15-25 million passengers-per-year category, while DFW was among three airports recognized as 'best' that serve over 40 million passengers per year. 5 questions about Musk's new Texas towns, Starbase and Snailbrook Moreover, J.D. Power's 2024 North America Airport Satisfaction Survey ranked DFW fifth nationally for overall customer satisfaction (in the 'mega airport' category). Bush Intercontinental, meanwhile, ranked 14th nationally, though it ranked below the national average for customer satisfaction. Alternatively, Dallas Love Field ranked fourth nationally for 'large airports' for overall customer satisfaction. Houston's Hobby Airport was also ranked sixth nationally, several spots ahead of Austin-Bergstrom International, which came in 11th nationally. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed. For the latest news, weather, sports, and streaming video, head to KXAN Austin.
Time of India
28-04-2025
- Time of India
Indore slips to fourth spot among best airports of India: ASQ survey
Indore: Indore's Devi Ahilyabai Holkar Airport has slipped to the fourth position among the top airports in India during the first quarter of 2025 (Jan to March). Indore airport was second in the ranking in the final quarter of previous year. Despite once holding the top spot, Indore airport struggled to improve its ranking in passenger amenities. With a score of 4.94, Trichy Airport secured the top position, followed by Goa in second and Kolkata in third place. Indore airport failed to meet expectations in passenger facilities during the first quarter of this year. Lower scores across several parameters led to its compromise at the fourth position in the national ranking of best airports, according to the recently released Airport Service Quality (ASQ) survey report. In the first ASQ survey report of the year, Goa, Kolkata, Indore, and Pune airports all received an identical score of 4.92. In such cases, the ranking is determined based on the Asia Pacific rankings. In the Asia Pacific region, Goa was ranked 56th, Kolkata 57th, Indore 58th, and Pune 59th, leading to Indore's fourth place in national ranking despite the equal score. This was the second consecutive quarter where Trichy Airport held the top rank. In 2024, Indore Airport's rankings were 12th in both the first and second quarters, improving to fourth in the third quarter and then second in the final quarter. The airport management stated that continuous improvements are being made to the facilities and the impact will be visible in the upcoming quarters. Indore airport secured the 10th rank in the annual survey for 2024, with a score of 4.92 out of 5. This ranking was influenced by its performance outside the top 10 in the initial two quarters. Subsequently, the airport enhanced its facilities, reaching the top 5 in the last two quarters of the year.
Time of India
24-04-2025
- Business
- Time of India
Kolkata airport aces service quality test, jumps 15 places on global list
Kolkata: In a significant stride towards regaining pre-pandemic glory, Kolkata airport has achieved its highest quarterly ranking since Covid-19 disrupted global travel. According to the latest Airport Service Quality (ASQ) survey by the Airports Council International (ACI), the city airport soared from the 72nd position in the Oct-Dec 2024 quarter to the 57th place in Jan-March 2025. The improvement reflects favourable responses across key parameters, including ease of making connections with flights, walking distance inside the airport terminal, retail outlet standards, availability of charging stations and reduced queueing time at security and check-in counters. You Can Also Check: Kolkata AQI | Weather in Kolkata | Bank Holidays in Kolkata | Public Holidays in Kolkata The survey, however, showed passengers expressed dissatisfaction with several aspects, including the comfort and availability of seating in boarding gate areas, limited entertainment and leisure options, subpar WiFi service, and lingering issues with washroom hygiene. Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Trade Bitcoin & Ethereum – No Wallet Needed! IC Markets Start Now Undo The ASQ ranking, considered the gold standard for measuring airport service based on real-time passenger feedback, evaluated Kolkata airport across 31 parameters. With an impressive score of 4.92 out of 5, Kolkata outperformed the global average of 4.3, signalling a strong comeback and setting a new internal benchmark. Among the 16 Airports Authority of India (AAI)-operated airports included in the survey, Kolkata showed the most dramatic improvement, outshining its earlier post-pandemic best ranking of 64, achieved in early 2023. Only two Indian airports — Trichy (54) and Goa (56) — managed to edge out Kolkata in the latest global ratings. "We are proud to see the positive response from passengers. Their appreciation is truly meaningful to us. We're optimistic that these efforts will lead to even higher ratings. With this continued focus, we aim to further elevate the passenger experience and strengthen our standing in industry assessments," said airport director Pravat Ranjan Beuria. The airport officials acknowledged the feedback and stressed that corrective actions were already underway. "New washrooms are being built, more seats are being added, and old carpets are being replaced with modern epoxy flooring to elevate the airport's look and feel," an airport spokesperson confirmed. "We're confident that these upgrades will reflect in even better ratings next quarter." The strong performance also aligns with the govt's goal of achieving a minimum ASQ score of 4.7, a target set for the 2019–20 fiscal year. Except for Port Blair and Coimbatore, all participating airports — including Kolkata — have now surpassed that benchmark.
Zawya
26-03-2025
- Business
- Zawya
ACCIONA helps Oman Airports achieve status as cleanest airports in middle east
ACCIONA, a global leader in renewable energy and regenerative infrastructure solutions, has played a key role in helping two of Oman's busiest airports to be named 'Cleanest Airports in the Middle East'. Salalah International Airport and Muscat International Airport, where ACCIONA provides cleaning services, have been honored with the prestigious titles in their respective categories under the Airport Service Quality (ASQ) program, accredited by the Airports Council International (ACI). Muscat International Airport, which serves between 5 and 15 million passengers annually, and Salalah International Airport, with close to 2 million passengers per year, received these distinctions for their outstanding efforts in maintaining exceptional cleanliness standards. These recognitions reinforce Oman Airports' commitment to providing an unparalleled travel experience for passengers. Since 2015, ACCIONA has been providing cleaning services at Salalah International Airport, and since 2017 at Muscat International Airport. Over the years, the company's dedicated and professional team has worked closely with Oman Airports to ensure a spotless, safe, and welcoming environment for millions of travelers each year. 'We are thrilled to continue supporting Oman Airports with our expert cleaning services. The recognition of both Muscat International and Salalah International as the Cleanest Airports in the Middle East is a testament to the high standards of cleanliness maintained at these airports and our continuous efforts in delivering excellence,' said Luis Carlos Barroso, ME Director for the Facility Management business of ACCIONA. The Airport Service Quality (ASQ) program, which evaluates customer satisfaction in the airport industry, is a key benchmark for airport excellence worldwide. These awards are based on feedback collected through ASQ's renowned Departures and Arrivals Surveys, emphasizing the importance of maintaining a clean, safe, and comfortable environment for passengers. ACCIONA's longstanding partnership with Oman Airports, underpinned by mutual trust and shared goals, plays a critical role in ensuring the airports' cleaning services meet the high expectations of both travelers and industry standards. As ACCIONA continues its partnership with Oman Airports, the company is committed to enhancing its services and contributing to the ongoing success of Oman's leading international airports. ACCIONA is a global company and a leader in the provision of regenerative solutions for a decarbonized economy. Its business offer includes renewable energy, water treatment and management, eco-efficient transportation and mobility systems, resilient infrastructures, etc. The company has been carbon neutral since 2016. ACCIONA recorded sales of €19.19 billion in 2024 and has a business presence in more than 40 countries.
