Latest news with #AlKhaja
Gulf Today
08-05-2025
- General
- Gulf Today
ICO launches summer campaign worth Dhs28m
The International Charity Organisation (ICO) has announced the launch of its 2025 summer campaign, targeting the implementation of projects valued at Dhs28 million. The campaign aims to carry out dozens of charitable initiatives both within and outside the UAE, as part of the Organisation's efforts to support underprivileged families, orphans and vulnerable communities during the summer period. Dr Khalid Abdul Wahab Al Khaja, Secretary-General of the ICO, stated that the campaign complements a series of charitable initiatives undertaken throughout the year, all of which seek to improve the lives of thousands of families around the world. He noted that the campaign will include the provision of electrical appliances, well-drilling and maintenance projects, water distribution via tankers, and the supply of drinking water to workers and worshippers, among other humanitarian efforts. Dr. Al Khaja commended the support and generous contributions of benefactors, whose donations facilitate aid delivery to the most vulnerable. He also expressed his gratitude to the Organisation's charitable partners, including humanitarian institutions, work teams, and all contributors to the support and development of needy communities globally. Recently, the ICO reported the successful completion of its 2025 Ramadan campaign, with the total value of its charitable projects amounting to Dhs165 million across 23 nations. Key achievements of the campaign include the distribution of 315,000 Iftar meals in highly impoverished regions and 22,000 food parcels facilitating Iftar in over 450 disadvantaged villages internationally. Within the UAE, the organisation also delivered 300,000 Iftar meals, 3,500 Ramadan food baskets, and 80,000 Fitra (Zakat Al-Fitr) contributions to support families in need. Beyond food aid, the campaign funded the building of 258 mosques, supported the drilling of 1,000 water wells in areas facing water scarcity, and provided assistance to 60,000 orphans. WAM
Tahawul Tech
24-04-2025
- Health
- Tahawul Tech
DHA to leverage AI-powered ‘Genesys' system in contact centre services
Dubai — The Dubai Health Authority (DHA) has announced the implementation of the advanced Genesys AI-powered speech and text analytics system at its contact centre. With this step, DHA becomes the first government entity in the Middle East and the UAE to adopt this cutting-edge technology, reinforcing Dubai's commitment to integrating advanced digital tools to elevate government service efficiency and responsiveness. The newly deployed system enables DHA to automatically analyse and interpret human emotions and understand customer needs through voice and digital channels. This allows for immediate, personalised responses and data-driven solutions, aligning with Dubai's strategic goals to accelerate the adoption of AI across public services. Fatima Al Khaja, Chief Artificial Intelligence Officer at the Dubai Health Authority, highlighted that implementing the Genesys system reflects the Authority's deep commitment to building a proactive, data-led customer experience management ecosystem. 'Our goal is to place people at the centre of every healthcare service,' she said. 'Through real-time interaction, sentiment analysis, and predictive tools, we can better understand expectations and meet them efficiently.' Between January and March 2025, the system processed over 72000 digital and voice interactions, covering 96 topics across 55 queues available within the DHA Contact Center in Arabic and English, including custom interactions. According to Al Khaja, this enhanced the speed and accuracy of service delivery, raised overall satisfaction levels, and improved staff performance thanks to real-time monitoring, gamified motivation tools, and AI-guided training. 'The system has transformed the way we engage with our community,' Al Khaja added. 'It provides deeper insights into actual needs, allowing us to continuously optimise services and embody Dubai's innovation-first approach to excellence.' Sebastien Ballerini, Vice President of Strategic Growth for Europe, the Middle East and Africa at Genesys, expressed his pride in collaborating with DHA to use AI in understanding and analysing human interactions. 'DHA's adoption of Genesys represents a strong vote of confidence in our capabilities and reaffirms its leadership in future-ready government solutions,' he said. He noted that Genesys is the only contact centre provider in the UAE officially certified by the Dubai Electronic Security Center, and this partnership is a significant milestone in building a smart, personalised, data-driven service environment that sets new benchmarks for public sector customer experience.
Mid East Info
23-04-2025
- Health
- Mid East Info
Dubai Health Authority Becomes First Government Entity in the Middle East to Leverage AI-Powered ‘Genesys' System in Contact Centre Services
As part of its participation in Dubai AI Week, the Dubai Health Authority (DHA) has announced the implementation of the advanced Genesys AI-powered speech and text analytics system at its contact centre. With this step, DHA becomes the first government entity in the Middle East and the UAE to adopt this cutting-edge technology, reinforcing Dubai's commitment to integrating advanced digital tools to elevate government service efficiency and responsiveness. The newly deployed system enables DHA to automatically analyse and interpret human emotions and understand customer needs through voice and digital channels. This allows for immediate, personalised responses and data-driven solutions, aligning with Dubai's strategic goals to accelerate the adoption of AI across public services. Fatima Al Khaja, Chief Artificial Intelligence Officer at the Dubai Health Authority, highlighted that implementing the Genesys system reflects the Authority's deep commitment to building a proactive, data-led customer experience management ecosystem. 'Our goal is to place people at the centre of every healthcare service,' she said. 'Through real-time interaction, sentiment analysis, and predictive tools, we can better understand expectations and meet them efficiently.' Between January and March 2025, the system processed over 72000 digital and voice interactions, covering 96 topics across 55 queues available within the DHA Contact Center in Arabic and English, including custom interactions. According to Al Khaja, this enhanced the speed and accuracy of service delivery, raised overall satisfaction levels, and improved staff performance thanks to real-time monitoring, gamified motivation tools, and AI-guided training. 'The system has transformed the way we engage with our community,' Al Khaja added. 'It provides deeper insights into actual needs, allowing us to continuously optimise services and embody Dubai's innovation-first approach to excellence.' Sebastien Ballerini, Vice President of Strategic Growth for Europe, the Middle East and Africa at Genesys, expressed his pride in collaborating with DHA to use AI in understanding and analysing human interactions. 'DHA's adoption of Genesys represents a strong vote of confidence in our capabilities and reaffirms its leadership in future-ready government solutions,' he said. He noted that Genesys is the only contact centre provider in the UAE officially certified by the Dubai Electronic Security Center, and this partnership is a significant milestone in building a smart, personalised, data-driven service environment that sets new benchmarks for public sector customer experience.
Hi Dubai
23-04-2025
- Business
- Hi Dubai
DHA Leads Region with AI-Driven Customer Service Upgrade
The Dubai Health Authority (DHA) has become the first government entity in the Middle East and the UAE to implement the Genesys AI-powered speech and text analytics system at its contact centre, marking a significant leap in digital transformation. The move strengthens Dubai's position as a leader in AI integration across public services, aiming to boost efficiency, responsiveness, and user satisfaction. The advanced system interprets emotions, understands customer needs, and delivers real-time, personalised responses across both voice and digital platforms. Fatima Al Khaja, Chief Artificial Intelligence Officer at DHA, said the initiative reflects a deep commitment to a proactive, data-led approach in customer experience management. 'Our goal is to place people at the centre of every healthcare service,' she stated. 'With real-time sentiment analysis and predictive tools, we can better understand and meet public expectations.' Between January and March 2025, the system handled over 72,000 interactions in Arabic and English, covering 96 topics across 55 queues. Al Khaja noted that the system has enhanced service accuracy, boosted satisfaction levels, and improved staff performance through real-time feedback, AI-led training, and gamified motivation. Sebastien Ballerini, Vice President of Strategic Growth at Genesys, said DHA's adoption of the system underscores its leadership in future-ready governance. 'This partnership sets new benchmarks for public sector service delivery,' he said, adding that Genesys is the only UAE-certified provider by the Dubai Electronic Security Centre. The move is aligned with Dubai's strategic vision to lead in smart, data-driven governance, offering a new standard in public service excellence. News Source: Emirates News Agency
Emirates 24/7
23-04-2025
- Health
- Emirates 24/7
Dubai Health Authority Becomes First Government Entity in the Middle East to Leverage AI-Powered 'Genesys' System in Contact Centre Services
As part of its participation in Dubai AI Week, the Dubai Health Authority (DHA) has announced the implementation of the advanced Genesys AI-powered speech and text analytics system at its contact centre. With this step, DHA becomes the first government entity in the Middle East and the UAE to adopt this cutting-edge technology, reinforcing Dubai's commitment to integrating advanced digital tools to elevate government service efficiency and responsiveness. The newly deployed system enables DHA to automatically analyse and interpret human emotions and understand customer needs through voice and digital channels. This allows for immediate, personalised responses and data-driven solutions, aligning with Dubai's strategic goals to accelerate the adoption of AI across public services. Fatima Al Khaja, Chief Artificial Intelligence Officer at the Dubai Health Authority, highlighted that implementing the Genesys system reflects the Authority's deep commitment to building a proactive, data-led customer experience management ecosystem. 'Our goal is to place people at the centre of every healthcare service,' she said. 'Through real-time interaction, sentiment analysis, and predictive tools, we can better understand expectations and meet them efficiently.' Between January and March 2025, the system processed over 72000 digital and voice interactions, covering 96 topics across 55 queues available within the DHA Contact Center in Arabic and English, including custom interactions. According to Al Khaja, this enhanced the speed and accuracy of service delivery, raised overall satisfaction levels, and improved staff performance thanks to real-time monitoring, gamified motivation tools, and AI-guided training. 'The system has transformed the way we engage with our community,' Al Khaja added. 'It provides deeper insights into actual needs, allowing us to continuously optimise services and embody Dubai's innovation-first approach to excellence.' Sebastien Ballerini, Vice President of Strategic Growth for Europe, the Middle East and Africa at Genesys, expressed his pride in collaborating with DHA to use AI in understanding and analysing human interactions. 'DHA's adoption of Genesys represents a strong vote of confidence in our capabilities and reaffirms its leadership in future-ready government solutions,' he said. He noted that Genesys is the only contact centre provider in the UAE officially certified by the Dubai Electronic Security Center, and this partnership is a significant milestone in building a smart, personalised, data-driven service environment that sets new benchmarks for public sector customer experience. Follow Emirates 24|7 on Google News.
