Latest news with #AlanRoss
Business Wire
7 hours ago
- Business
- Business Wire
CallMiner Collaborates with Microsoft to Enhance Advanced Conversation Analytics Capabilities
WALTHAM, Mass.--(BUSINESS WIRE)-- CallMiner, a leading provider of AI-powered conversation analytics to improve customer experience (CX), today announced its collaboration and integration with Microsoft Dynamics 365 Contact Center. By delivering AI-powered conversation analytics for interactions occurring through Dynamics 365 Contact Center, Microsoft customers can use deep insights to boost customer service representative effectiveness, better understand voice of the customer (VoC), improve proactive issue resolution, and ultimately drive business growth. Dynamics 365 Contact Center offers omnichannel capabilities, including voice and digital channels, interactive voice response (IVR), CRM agnosticism, and more. The integration with CallMiner's industry-leading platform expands these capabilities with deep, post-contact conversation analytics, aimed at helping organizations to optimize service rep quality management and customer engagement strategies. 'Today's modern contact centers are looking for more than just operational support – they're looking for insights that can drive business improvement, from service team performance to customer experience,' said Scott Kendrick, SVP of Strategy, CallMiner. 'Our collaboration with Microsoft demonstrates our joint commitment to advancing how organizations understand and serve their customers. By seamlessly integrating the CallMiner platform with Microsoft Dynamics 365 Contact Center, we're enabling businesses to harness conversation analytics and AI-driven insights in a way that revolutionizes operational efficiency and customer outcomes.' CallMiner's AI-powered conversation analytics platform captures and analyzes omnichannel customer conversations at scale, uncovering challenges and areas of opportunity around business performance, customer intent and journey, service rep behaviors, and more. When combined with Dynamics 365 Contact Center, organizations gain centralized capabilities that meet both contact center infrastructure and business intelligence requirements. 'Microsoft Dynamics 365 Contact Center is transforming how organizations manage their contact centers, with Copilot-first automation and efficiency across channels,' said Alan Ross, Principal Group Manager, Microsoft. 'Through our collaboration with CallMiner, we're taking those benefits and value to the next level, ensuring users gain the conversation and VoC insights needed to improve service representative performance, quality management, customer experience, and enterprise-wide decision making.' Further, CallMiner is Azure Benefit Eligible, allowing organizations to use their Microsoft Azure Consumption Commitment (MACC) to purchase through the Azure Marketplace. This makes it easier than ever for organizations to adopt world-class conversation analytics, while maximizing existing Azure investments. CallMiner will showcase this collaboration at the Customer Contact Week (CCW) conference in Las Vegas, June 9-12, 2025. Visit CallMiner at booth #526 to learn more about the integration or to see a demo. About CallMiner CallMiner is a global leader in AI-powered conversation analytics to improve customer experience (CX). CallMiner delivers the industry's most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world's leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit read the CallMiner blog, or follow us on LinkedIn, Twitter and Facebook.
Scotsman
30-04-2025
- Entertainment
- Scotsman
Charity inviting thrillseekers to take part in annual Forth Bridge abseil
Watch more of our videos on and on Freeview 262 or Freely 565 Visit Shots! now Midlothian thrill-seekers are being urged to sign up for a fundraising 'bucket list' event for Chest Heart & Stroke Scotland (CHSS). Sign up to our daily newsletter Sign up Thank you for signing up! Did you know with a Digital Subscription to Edinburgh News, you can get unlimited access to the website including our premium content, as well as benefiting from fewer ads, loyalty rewards and much more. Learn More Sorry, there seem to be some issues. Please try again later. Submitting... One of Scotland's most thrilling fundraising events – the Forth Bridge Abseil – is back for one time only in 2025. Daredevils are being encouraged to sign up for the chance to descend from the UNESCO World Heritage site. Advertisement Hide Ad Advertisement Hide Ad The event, run in partnership with Network Rail and Balfour Beatty, will take place on September 28. The charity supports the 1 in 5 people across Scotland living with chest, heart and stroke conditions to live their lives to the full, and aims to reach 175,000 people per year by 2028. The abseil will take place on September 28. Last year almost 800 braved the bridge across two events, raising over £390,000 for all participating charities. Heather McCann, CHSS community, event and corporate fundraising manager at Chest Heart & Stroke Scotland, said: 'The Forth Bridge Abseil is the biggest fundraising event of the year for us with hundreds of people taking part to abseil from this iconic location to raise funds for their chosen charity. This is the ultimate thrill-seeking challenge backed up with spectacular views across the Firth of Forth. We'd urge anyone looking to challenge themselves for good to sign up today.' Alan Ross, Network Rail Scotland's director of engineering and asset management, added: "The Forth bridge is already an iconic landmark recognised worldwide, but witnessing hundreds of brave people descend from it each year makes it even more inspiring. Advertisement Hide Ad Advertisement Hide Ad "The bridge's distinctive architecture and impressive height provide a stunning backdrop for this challenge. As custodians, it's a privilege to offer people the chance to experience it from such a unique perspective and make unforgettable memories. Colin Hardie, construction superintendent at Balfour Beatty, said: 'Since it launched over 20 years ago, the abseil event has raised millions for those living with chest, heart, and stroke conditions and Long Covid. We look forward to making this year's the biggest and most successful to date.' Details at Forth Bridge Abseil - Chest Heart & Stroke Scotland (
Daily Record
24-04-2025
- Health
- Daily Record
Lanarkshire thrill-seekers urged to sign up to abseil down the Forth Road Bridge
Lanarkshire thrill-seekers urged to sign up for fundraising 'bucket list' event for Chest Heart & Stroke Scotland. One of Scotland's most thrilling fundraising events – the Forth Bridge Abseil – is back for one time only in 2025. Daredevils in Lanarkshire are being encouraged to sign up for the chance to descend from the UNESCO World Heritage site. The event, run by Scotland's largest health charity Chest Heart & Stroke Scotland in partnership with Network Rail and Balfour Beatty, will take place on September 28. The charity supports the one in five people across Scotland living with chest, heart and stroke conditions to live their lives to the full, and aims to reach 175,000 people per year by 2028. Last year almost 800 braved the bridge across two events in June and October, raising over £390,000 for all participating charities. Heather McCann, Community, Event and Corporate Fundraising Manager at Chest Heart & Stroke Scotland said: 'The Forth Bridge Abseil is the biggest fundraising event of the year for us with hundreds of people taking part to abseil from this iconic location to raise funds for their chosen charity. 'This is the ultimate thrill-seeking challenge backed up with spectacular views across the Firth of Forth. We'd urge anyone looking to challenge themselves for good to sign up today.' Alan Ross, Network Rail Scotland's director of engineering and asset management, added: 'The Forth bridge is already an iconic landmark recognised worldwide, but witnessing hundreds of brave people descend from it each year makes it even more inspiring. 'The bridge's distinctive architecture and impressive height provide a stunning backdrop for this challenge. As custodians, it's a privilege to offer people the chance to experience it from such a unique perspective and make unforgettable memories. 'Events like this that remind us why we do what we do - connecting people and supporting the communities we serve.' Entries for the Forth Bridge Abseil 2025 are now open. For more information or to sign up, visit Forth Bridge Abseil - Chest Heart & Stroke Scotland ( *Don't miss the latest headlines from around Lanarkshire. Sign up to our newsletters here . And did you know Lanarkshire Live had its own app? Download yours for free here .
