Latest news with #Alliants
Hospitality Net
a day ago
- Business
- Hospitality Net
IRIS and Alliants Partner to Elevate Digital Hospitality Services
Alliants, the global leader in guest experience technology, has partnered with leading mobile F&B ordering specialist IRIS to deliver an integrated solution that enhances the in-stay experience for both guests and hotel staff. This seamless integration empowers guests to effortlessly browse menus, place orders, and complete F&B purchases from anywhere on property, directly from their devices, enabling a smooth interaction with the hotel that is both convenient and on their terms. For hotel staff, the combined power of IRIS's intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes. This partnership enables hotels to deliver a faster, more efficient service while freeing up staff to focus on high-value, guest-centric interactions that enhance service quality and guest satisfaction. Mark Horne, CEO of IRIS, added 'Guest expectations for seamless mobile ordering and elevated digital experiences continues to rise. Our partnership with Alliants is enabling hotels to provide an end to end digital experience that is easy to use, accurate and fast for guests to browse, order and pay for items and services across multiple outlets, while streamlining the hotel's back-office tasks. Flexible and scalable, our growing roster of mutual clients includes Mandarin Oriental and Four Seasons, with hotels typically experiencing a 20% to 40% boost in F&B revenue following deployment.' This partnership marks a significant advancement in the evolution of luxury hospitality across the globe. By unifying critical guest-facing technologies into a single, intelligent, and seamless platform, Alliants and IRIS are uniquely positioned to lead this transformation. Combining the solutions delivers a fully integrated digital experience that enhances guest convenience and creates a richer, more personalised guest stay. Tristan Gasby, CEO of Alliants, shared that "At Alliants, we're focused on redefining the guest experience through seamless, personalised digital journeys. Partnering with IRIS allows us to give our shared customers a guest experience that puts them in control, while hotel teams can drive more operational efficiency in the background. Together, we can help hotels deliver smarter service and better engagement at every touchpoint." This collaboration captures every guest order within the Alliants Experience Platform, enriching the 360-degree guest profile with real-time purchasing history and food and beverage preferences. This enables hotels to anticipate needs better, tailor future experiences, and drive deeper engagement at every touchpoint. By streamlining the guest journey and removing operational complexity for hotel teams, this partnership unlocks new levels of efficiency, personalisation, and brand loyalty in today's digitally driven hospitality landscape. The joint solution from Alliant and IRIS is already delivering results in leading hotel properties. As this demand for seamless, digital-first experiences grows, this partnership sets a new standard for excellence in modern hospitality. To discover how this integrated solution can elevate your guest experience, streamline operations, and drive brand loyalty, visit or About IRIS Software Systems IRIS is a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world's leading chains including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons. IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience. Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets. Since 2010, thousands of hotels on every continent across the world have used IRIS's mobile, tablet and web app technology to boost additional revenues by 20% on average. More information: or [email protected] Kate Fuller Senior Marketing Manager View source
Hospitality Net
03-06-2025
- Business
- Hospitality Net
Meet Allin, Alliants AI Guest Experience Feature
In the hospitality industry, personalization has become essential. Guests now expect experiences to cater to their unique preferences, and hotels need to meet these demands to stay competitive. Recognizing this shift in the industry, Alliants has introduced a groundbreaking feature in their guest experience platform: Allin, a personalization engine designed to enhance every aspect of the guest journey. Increasing Adoption of AI in Hospitality Artificial Intelligence (AI) has been a game-changer in numerous industries, and hospitality is no exception. From chatbots handling guest inquiries to predictive analytics optimizing pricing strategies, AI has permeated many facets of hotel operations. However, delivering true personalization—customized experiences that cater to individual guest preferences—has remained elusive for many. Allin by Alliants is set to change that. Who and What is 'Allin?' Allin is a sophisticated AI feature embedded within the Alliants guest experience platform. It leverages advanced machine learning algorithms and vast amounts of data to create highly personalized guest experiences. Allin's capabilities extend across various touchpoints, from pre-arrival communications to in-stay services and post-departure follow-ups, ensuring a smooth, error-free, and memorable stay for each guest. Key Features of Allin 1. Personalized Pre-Arrival Communications The guest journey begins long before check-in, and first impressions matter. Allin analyzes data from previous stays, booking preferences, and even social media activity to craft personalized pre-arrival messages. Whether it's suggesting room upgrades based on past choices or offering customized local activity recommendations, Allin ensures guests feel valued and understood from the outset. 2. Customized In-Stay Services Once the guest arrives, Allin continues to deliver personalized experiences. By analyzing guest behavior in real time, Allin can make dynamic recommendations for on-site amenities, dining options, and activities. For example, if a guest frequently dines in the hotel restaurant, Allin might suggest a special tasting menu that aligns with their food preferences. If a guest prefers spa treatments, they might receive a personalized offer for a new service. 3. Improved Room Customization Room preferences can vary widely among guests. Some might prefer a room with a specific view, while others might have particular requests regarding room temperature or amenities. Allin captures these preferences and communicates them to the hotel staff, ensuring the room is prepared exactly to the guest's liking. 4. Intelligent Upselling and Cross-Selling Revenue management is a critical aspect of hotel operations. Allin aids in this by intelligently identifying opportunities for upselling and cross-selling based on guest data. For instance, if Allin identifies a guest as a frequent user of the hotel's gym facilities, it might offer a discounted rate for a personal training session. Alternatively, if a guest often dines at the hotel's restaurant, Allin could suggest a special tasting menu or a discount on a future meal. This not only boosts hotel revenue but also adds value to the guest's experience. The Technology Behind Allin At the core of Allin's functionality is its ability to process and analyze large volumes of data. Using machine learning algorithms, Allin continuously learns from guest interactions, refining its recommendations and personalizations over time. This means the system becomes more accurate and effective the longer it is used. Additionally, Allin integrates seamlessly with existing hotel management systems and customer relationship management (CRM) platforms. This integration allows for a holistic view of each guest, combining historical data with real-time insights to deliver the most relevant and personalized experiences. How Allin Enhances the Guest Experience The introduction of Allin offers substantial benefits for both hotels and their guests. For hotels, the ability to deliver highly personalized experiences can significantly enhance guest satisfaction and loyalty. Satisfied guests are more likely to return and recommend the hotel to others, driving repeat business and positive reviews. From an operational standpoint, Allin's intelligent recommendations can optimize resource allocation and streamline service delivery. By understanding guest preferences, hotels can better anticipate demand for various services and adjust their operations accordingly. For guests, Allin's impact is immediately noticeable. Personalized communications, individualized services in real-time, and customized room settings all contribute to a more enjoyable and memorable stay. Guests feel recognized and appreciated, which improves their overall experience and builds a deeper connection with the hotel brand. What Features Like Allin Mean for the Future of AI The launch of Allin is a major step forward in personalizing hospitality services. As technology continues to advance, opportunities for even greater levels of customization and guest engagement will only grow. Alliants is committed to leading this innovation, continually improving and expanding Allin's features to meet the changing needs of guests and hotels alike. To learn more about Alliants guest experience platform, visit here for detailed information and additional features. View source
