Latest news with #Amaysim
Tom's Guide
4 days ago
- Business
- Tom's Guide
Amaysim might be new to selling internet plans, but it's won me over with this neat NBN 100 deal
If being value-minded is your MO when it comes to your mobile plan, then you've probably heard of Amaysim. The telco is a budget-focused offshoot of Optus, and has long been known for offering inexpensive postpaid mobile plans. When it launched its NBN offerings late last year, however, Amaysim skimped on providing value, with its home internet options costing above average for most speed tiers. And if you asked me at the time of their debut, I wouldn't have recommended Amaysim's NBN plans, but the telco has since introduced fresh introductory rates that have me eating my own words. Slicing a modest AU$120 off, Amaysim's NBN 100 plan is discounted to just AU$70p/m for the first 6 months, before the price increases to AU$90p/m. Much like the best NBN 100 plans, Amaysim advertises maximum speeds of 100Mbps during the busy evening hours of 7pm to 11pm, and costs AU$23p/m less than the average for the tier — that's around AU$93p/m right now. The plan also comes with unlimited data and works on a no lock-in contract basis. You'll need to act fast to score this epic Amaysim deal — this AU$20p/m discount will expire on July 20, 2025. Amaysim | AU$70p/m (for 6 months, then AU$90p/m) Don't be fooled by this slightly more expensive introductory outlay — Amaysim's 100Mbps plan is a favourable midrange option, as it's still cheaper than the average of AU$93p/m for the tier. Do note, though, Amaysim only offers NBN services, so you'll need to supply your own modem for this plan. Total minimum cost: AU$70 | Total cost for first year: AU$960 | Yearly cost after discount: AU$1,080 When comparing pricing to competitors, Amaysim's offer costs the same as Mate's 100Mbps plan (AU$60p/m for 6 months, then AU$90p/m) in the long run, once the introductory price ends. However, you could pay as little as AU$80 per month if you bundle an Amaysim mobile plan with your NBN, reducing your ongoing bill by another AU$120. This would bring your ongoing yearly costs to just AU$960 — a.k.a. the cheapest ongoing rate for any NBN 100 plan. Amaysim's postpaid plans start from AU$10p/m for 15GB data. One thing of note is that Amaysim exclusively provides NBN services, so routers are strictly BYO, which isn't great if you're looking for an all-in-one NBN and modem package. But, if you've already got an NBN service (which you most likely do), then there's a very good chance that the modem you already have will work with this Amaysim plan. Alternatively, I do recommend this Amazon eero6+ router for AU$249.99 if you want to invest in something new. And, Amaysim does provide new customers with a satisfaction guarantee, where if you're unhappy with the service within the first 30 days, the telco will refund you for the month. So if you're keen on giving Amaysim NBN a go, there's no time like the present to switch and save. If you've got a real need for speed, you can check out Amaysim's other NBN plans here.
SBS Australia
08-07-2025
- Business
- SBS Australia
Australians are becoming more frustrated with their telcos — and escalating their complaints
The number of complaints about phone providers Australians are escalating to the industry ombudsman when telcos can't solve them continues to rise. Analysis from the communications watchdog, released on Wednesday, highlighted a nearly sevenfold increase in the rate of complaints about the worst-performing company being escalated to the industry ombudsman. racked up 152 complaints per 10,000 services — the most escalations out of the nation's 36 largest telcos in the March 2025 quarter. But its former customers may receive a reprieve, after shut up shop. Its customer accounts were acquired by larger provider Amaysim, which finished above the nation's big-three telcos Telstra, Optus and TPG in the Australian Communications and Media Authority (ACMA) complaints-handling performance table. Amaysim was acquired by Optus in 2021 and uses the larger telco's network, as did Optus fared poorly in the analysis, taking the 31st spot out of 36 companies. Source: AAP Amaysim said the ACMA findings relating to have no implication on their operations and the final customers transferred in June now have access to Amaysim's "award-winning" customer support. More broadly, the rate of customer complaints being referred to the Telecommunications Industry Ombudsman (TIO) has risen for the third consecutive quarter. The report from ACMA says 7.1 per cent of customer complaints were referred to the ombudsman, up from 6.9 per cent in the previous quarter. Referring a complaint to the TIO means the issue was not able to be resolved between customers and their provider. ACMA member Samantha Yorke said having to refer complaints to the ombudsman adds to consumers' frustrations about making a complaint in the first place. "The data shows that some telcos need to do a lot more to address complaints so that customers don't have to escalate the matter to the TIO to have it fixed," she said. A spokeswoman for the TIO said customer issues with financial hardship rose 71.9 per cent in the last quarter. Two of the nation's biggest telcos fared particularly poorly in the analysis, with Optus (31st) and TPG (34th) occupying spots near the bottom of the 36-ranked companies for rate of referred complaints. Telstra — Australia's biggest provider — was 18th, with 31 complaints per 10,000 services.
Perth Now
08-07-2025
- Business
- Perth Now
Complaints rise again as telcos frustrate customers
Australians are becoming more frustrated with their phone providers, as the number of complaints escalated to the industry ombudsman when telcos can't solve them continues to rise. Analysis from the communications watchdog released on Wednesday highlighted a near-sevenfold increase in the rate of complaints about the worst-performing company being escalated to the industry ombudsman. racked up 152 complaints per 10,000 services - the most escalations out of the nation's 36 largest telcos in the March 2025 quarter. But its former customers may receive a reprieve, after shut up shop. Its customer accounts were acquired by larger provider Amaysim, which finished above the nation's big-three telcos Telstra, Optus and TPG in the Australian Communications and Media Authority (ACMA) complaints-handling performance table. Amaysim was acquired by Optus in 2021 and uses the larger telco's network, as did Amaysim said the ACMA findings relating to have no implication on their operations and the final customers transferred in June now have access to Amaysim's "award-winning" customer support. More broadly, the rate of customer complaints being referred to the Telecommunications Industry Ombudsman (TIO) has risen for the third consecutive quarter. The report from ACMA says 7.1 per cent of customer complaints were referred to the ombudsman, up from 6.9 per cent in the previous quarter. Referring a complaint to the TIO means the issue was not able to be resolved between customers and their provider. ACMA member Samantha Yorke said having to refer complaints to the ombudsman adds to consumers frustrations about making a complaint in the first place. "The data shows that some telcos need to do a lot more to address complaints so that customers don't have to escalate the matter to the TIO to have it fixed," she said. A spokeswoman for the TIO said customer issues with financial hardship rose 71.9 per cent in the last quarter. Two of the nation's biggest telcos fared particularly poorly in the analysis, with Optus (31st) and TPG (34th) occupying spots near the bottom of the 36 ranked companies for rate of referred complaints. Telstra - Australia's biggest provider - was 18th, with 31 complaints per 10,000 services.
