Latest news with #AmazonQBusiness
Business Wire
13-05-2025
- Business
- Business Wire
PagerDuty Renews Strategic Collaboration Agreement (SCA) with AWS to Help Organizations Become More Automated, Operationally Resilient
SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, announced today that the company renewed its global strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to leverage advanced generative AI services from AWS within the PagerDuty Operations Cloud to enhance the detection and remediation of operational IT issues. The agreement extends the decade-plus collaboration between PagerDuty and AWS. The PagerDuty Operations Cloud is an AI-first platform that automates and orchestrates the entire incident management lifecycle. PagerDuty empowers teams to detect and diagnose disruptive events, mobilize the right team members to respond and streamline infrastructure and workflows across digital operations. Major service outages and extended downtime are costly in both revenue loss and reputational damage, which means operations teams need to diagnose and resolve incidents immediately. The continuing collaboration between PagerDuty and AWS empowers more than 6,000 joint customers to leverage the capabilities of the PagerDuty Operations Cloud, helping them to become operationally resilient and future-proof their business through the power of AI and automation. Key highlights of the PagerDuty and AWS decade-plus relationship: The collaboration between PagerDuty and AWS began in 2013 and currently serves 6,000 joint customers Eight different Amazon properties leverage PagerDuty for Incident Management Incident Manager, a capability of AWS Systems Manager, integrated with PagerDuty in 2022 PagerDuty was a recipient of the 2023 AWS Marketplace Partner of the Year - North America PagerDuty Advance's capabilities were integrated with Amazon Q Business, Amazon Bedrock and Amazon Bedrock Guardrails in 2024 to empower organizations to safely deploy genAI into their incident management processes The collaboration between PagerDuty and AWS means that customers can easily procure and deploy PagerDuty's SaaS solutions to manage incidents with agility and reliability. As part of the renewed SCA, the two companies will bring together AWS advanced generative AI services and security features with the PagerDuty Operations Cloud to help customers drive operational efficiency and resilience across key vertical industries, including financial services, manufacturing and travel and hospitality. The renewal of the SCA highlights how PagerDuty and AWS are working together to deliver enhanced value and flexibility to customers across industries. Recently at AWS re:Invent 2024, PagerDuty announced an integration of the Amazon Q index, a feature of Amazon Q Business, that helps PagerDuty users triage and resolve issues faster across more data sources. As PagerDuty CEO and Chairperson, Jennifer Tejada, said onstage during the AWS CEO keynote, 'The PagerDuty Advance unified user experience, built on Amazon Bedrock and Claude and integrated into Q, means less time lost to incidents and more time for building.' Supporting Quotes 'By deepening our decade-plus collaboration with AWS, our 6,000 joint customers globally are able to deliver exceptional customer experiences with safety and efficiency at scale,' said Jeff Hausman, Chief Product Development Officer at PagerDuty. 'The PagerDuty Operations Cloud helps operations teams build more resilience over time to get ahead of major incidents and take action before customers are impacted. As AI and AI agents continue to advance at a rapid pace, PagerDuty and AWS will work together to make it easier for organizations to adopt and deploy this new technology.' 'Operational resilience is non-negotiable for TUI as we fulfill our role as the world's largest integrated tourism organization,' said Yasin Quareshy, Head of Technology Cloud at TUI. 'The PagerDuty Operations Cloud, powered by AWS, has been instrumental in enabling our operations teams to monitor and respond to potential issues with tremendous efficiency. With PagerDuty, we've reduced our incident recovery time by 30% and empowered our teams to maintain the highest standards of reliability and trust for our travel customers globally.' 'The integration of AWS advanced AI capabilities, including the Amazon Q index, creates a powerful combination to address critical customer needs for operational resilience,' said Chris Grusz, Director of AWS Marketplace and ISV Alliances at AWS. 'The AWS and PagerDuty strategic collaboration agreement builds on our long-standing relationship to help organizations transform how they detect, respond to and prevent operational disruptions. Now, with the PagerDuty solutions available in AWS Marketplace, we're making it easier than ever for our shared customers to implement digital operations management that keeps their businesses running smoothly and their customers satisfied.' For more information please visit: About PagerDuty, Inc. PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Nearly half of the Fortune 500 and approximately two-thirds of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. To learn more and try PagerDuty for free, visit The PagerDuty Operations Cloud The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
Business Wire
13-05-2025
- Business
- Business Wire
NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale
BUSINESS WIRE)-- NICE (Nasdaq: NICE) today announced a new strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to transform how businesses deliver customer service through tightly integrated AI, cloud, and automation technologies. As a part of this collaboration, CXone Mpower will now be available in AWS Marketplace. This combines the strengths of NICE's CXone Mpower industry-leading AI platform and AWS AI/ML services like Amazon Bedrock and Amazon Q Business to unify fragmented service operations, streamline complex workflows, and empower organizations to deliver smarter, faster and more connected experiences. This agreement underscores a shared commitment to empower organizations to optimize operations, reduce complexity, and boost performance across every workflow. NICE and AWS are working together to make it easier for businesses to implement end-to-end automation strategies that adapt to changing needs and deliver real-time impact and value. Through this collaboration, organizations will benefit from simplified access to enterprise-grade AI solutions, faster deployment cycles, and seamless scalability. With a unified approach to cloud-native customer service, NICE and AWS are helping businesses unlock greater agility, eliminate silos, and drive continuous service innovation. Under this SCA, NICE and AWS are actively co-innovating, allowing organizations to leverage their own data across the front, mid and back office; combining NICE CX AI specific models with new AWS technology which are operationalized leveraging the unmatched completeness of CXone Mpower. This next-gen capability sets the stage for a new era of enterprise AI where businesses have complete control, flexibility and the power to innovate at their own pace. Additionally, with CXone Mpower now available in AWS Marketplace, it's easier than ever for businesses to discover, purchase, and deploy enterprise-grade CX AI innovation. Purchases in AWS Marketplace allow organizations to maximize the value of their existing AWS commitments and simplify procurement. "Organizations are under pressure to unify fragmented service operations and unlock the full value of AI," said Barry Cooper, President, CX Division, NICE. "Through our collaboration with AWS, we're addressing this urgent need—bringing together industry-leading AI and cloud capabilities to help businesses automate customer service workflows end-to-end, with the speed, flexibility, and scale today's environment demands." 'With NICE and AWS working together, we're excited to supercharge our workflows and unleash the full potential of intelligent automation,' said Thomas Laird, CEO, Expivia. 'This relationship empowers us to redefine customer experience at unheard of speed, precision and agility in the era of agentic AI.' 'As businesses enter a critical phase with AI and cloud, moving past proof of concept into production at scale, collaborations between technology leaders like NICE and AWS are a welcome development,' said Bernie Arnason, Industry Director at Frost and Sullivan. 'These important industry collaborations have never been more important.' 'NICE's customer experience expertise combined with AWS's cloud and AI capabilities creates a powerful relationship that helps businesses transform their operations," said Chris Grusz, Managing Director, Technology Partnerships, AWS. "By bringing CXone Mpower to AWS Marketplace and deepening our technical integration, we're making it simpler for organizations to implement intelligent automation at scale, ultimately delivering better experiences for their customers while achieving greater operational efficiency." About NICE With NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking Statements This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the 'Company'). In some cases, such forward-looking statements can be identified by terms such as 'believe,' 'expect,' 'seek,' 'may,' 'will,' 'intend,' 'should,' 'project,' 'anticipate,' 'plan,' 'estimate,' or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the 'SEC'). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Techday NZ
06-05-2025
- Business
- Techday NZ
Denis Maguire to lead New Relic enterprise sales in Australia
New Relic has appointed Denis Maguire as Senior Director of Enterprise Sales for Australia and New Zealand. Maguire brings over two decades of technology sales experience to his new position, having previously held senior sales roles at several organisations including NetApp and Cisco. He will be based in Sydney and lead a team of established sales professionals. He will also collaborate with senior leaders across the Asia Pacific (APAC) region, including Simon Lee, Senior Vice President of Asia Pacific and Japan, and Rob Newell, Group Vice President of Customer Adoption APJ. Simon Lee commented on the significance of the Australian and New Zealand markets for New Relic. "Australia and New Zealand are home to some of our most established customers across Asia Pacific and are markets where we continue to see exceptional growth," said Lee. "With deep experience in the local observability market, Denis understands complex challenges that Australian and New Zealand companies face and is fiercely passionate about helping customers achieve their goals through technology. We couldn't be happier to have Denis join the team." According to the 2024 Observability Forecast, organisations in Australia and New Zealand are deriving substantial benefits from observability solutions. The report found that 79% of surveyed organisations in the region realised USD $5 million or more annually from observability investments. Gartner has predicted that the global observability sector is on track to achieve 12% compound annual growth by 2027, underscoring its growing prominence not only in Australia and New Zealand but also worldwide. Maguire stated his priorities in the new role, noting the alignment of observability with business objectives. "Customers want observability solutions that align with their key business priorities—whether that's streamlining revenue processes, enhancing customer experiences, or driving agility and innovation," Maguire said. "I am extremely excited about the opportunity in front of us and believe that New Relic's intelligent observability platform is uniquely placed to help Australian and New Zealand organisations achieve and exceed their business goals." The appointment comes after a series of updates to the New Relic Intelligent Observability Platform. These include over 20 new innovations and integrations designed to harness artificial intelligence capabilities in order to improve business uptime. Among these developments are integrations with Amazon Q Business, GitHub Copilot for Microsoft Azure, Google Gemini, and ServiceNow. These integrations aim to connect observability data and intelligent recommendations directly to IT teams within businesses, providing comprehensive visibility across the digital technology stack. Additional updates to the platform include the introduction of Transaction 360, Cloud Cost Intelligence, and Streaming Video & Ads Intelligence. These tools are designed to enable businesses to optimise application performance and reliability at scale, supporting organisations of various sizes. New Relic's broader platform strategy is focused on helping businesses prevent interruptions in digital experiences. The company states its platform unifies and analyses telemetry data to provide a clear view across entire digital estates. Businesses using the platform include Adidas Runtastic, American Red Cross, Domino's, GoTo Group, Ryanair, Topgolf, and William Hill.
Channel Post MEA
24-03-2025
- Business
- Channel Post MEA
LogicMonitor Modernizes Data Centers With New AI Applications
LogicMonitor, a SaaS-based platform for AI-powered data center transformation, today unveiled its latest features to transform modern data centers and drive operational efficiency for IT operations (ITOps). Enhancing performance, reliability, and cost efficiency, this release empowers IT teams with full visibility into AI workloads and applications, and introduces upgrades to LogicMonitor's flagship GenAI Agent, Edwin AI. As enterprises scale AI workloads across complex IT environments spanning on premises and multiple cloud infrastructures, unified observability is crucial. Recent research from EMA shows 63% of organizations have achieved 'proactive' or 'dynamic' operations through AI-powered ITOps. By enabling teams to anticipate and resolve issues before they escalate, AI-powered automation drives efficiency. LogicMonitor's latest innovations build on this momentum with innovations that enhance automation, intelligence, and insights for seamless performance across modern data centers. Expanding Best-in-Class AI-Powered Observability The latest enhancements to LogicMonitor Envision platform enable IT teams to keep pace with rapid technological growth and transformation while ensuring maximum reliability and performance in their IT environments. New enhancements include: Comprehensive AI Workload Monitoring – Expanded support for Amazon Q Business and Nvidia GPUs, allowing IT teams to monitor and optimize AI-driven applications with confidence from a single pane of glass. – Expanded support for Amazon Q Business and Nvidia GPUs, allowing IT teams to monitor and optimize AI-driven applications with confidence from a single pane of glass. Hybrid Kubernetes Observability – New EKS and AKS support ensures seamless visibility into AI workloads deployed in cloud-based containerized environments, enhancing AI workload reliability. – New EKS and AKS support ensures seamless visibility into AI workloads deployed in cloud-based containerized environments, enhancing AI workload reliability. New Cost Optimization Dashboards – Integrated cost visibility and recommendations help IT teams manage compute-intensive AI workloads more efficiently, balancing performance, cost, and sustainability. 'AI is transforming IT operations, and enterprises need an observability platform that leads the way. LogicMonitor delivers the most advanced AI-powered capabilities, providing unmatched visibility, intelligence, and automation,' said Karthik SJ, GM of AI, LogicMonitor. 'With our latest agentic AIOps enhancements, IT teams can seamlessly manage the surge of AI workloads while maximizing performance and efficiency.' Faster Insights and Resolution with Agentic AIOps Edwin AI, LogicMonitor's purpose-built GenAI Agent, brings intelligence and automation to IT operations, enabling IT teams to work more quickly and effectively. Leveraging agentic AIOps, Edwin AI delivers up to 90% alert noise reduction and a 20% improvement in operational efficiency by autonomously automating troubleshooting, prioritizing critical alerts, and accelerating resolution workflows – reducing MTTR and minimizing downtime. Key enhancements to include: Intelligent Alert Prioritization – AI-powered alert filtering and prioritization cut through the noise, ensuring IT teams focus on the most critical incidents first. – AI-powered alert filtering and prioritization cut through the noise, ensuring IT teams focus on the most critical incidents first. Faster Root Cause Analysis – Instance-level metadata correlation surfaces relevant past incidents, accelerating troubleshooting. – Instance-level metadata correlation surfaces relevant past incidents, accelerating troubleshooting. AI-Powered Recommendations – Actionable remediation guidance reduces manual intervention and speeds up incident resolution. – Actionable remediation guidance reduces manual intervention and speeds up incident resolution. Extensive Third-Party Integrations – Seamlessly connects with PagerDuty, Dynatrace, ConnectWise, and other key IT operations tools to unify insights and workflows. Global customers are already recognizing the value of LogicMonitor's AI-powered enhancements in their IT environments. 'LogicMonitor's AI features demonstrate a commitment to providing users with a one-stop platform for predictive analytics that will add continued value in our future state IT infrastructure environments,' said Sean Blosser, Director of IT at Markel. 'We believe this AI-enhanced tool will provide extremely valuable insights and efficiencies for our operations and will help us elevate our IT performance.' Accelerating the Future of AI-Powered IT Operations As part of its ongoing commitment to innovation, LogicMonitor is also introducing enhancements to its embedded log analysis to streamline troubleshooting while lowering costs. IT teams can now instantly access relevant log data and leverage AI-powered log correlation—without expensive storage fees or complex query languages—reducing downtime, improving service reliability, and optimizing operational efficiency. 0 0
