09-07-2025
KPMG & Hippocratic AI join forces to tackle healthcare shortages
KPMG and Hippocratic AI have formed a collaboration to address global healthcare workforce shortages by using AI-powered clinical digital agents to support healthcare professionals and improve operational efficiency.
The healthcare sector around the world is currently facing workforce shortages, with estimates indicating a gap of approximately 10 million health workers projected by 2030. This shortage is contributing to increased pressure on existing staff and causing backlogs in healthcare delivery. To address these challenges, KPMG and Hippocratic AI are working together to deploy generative AI agents capable of performing non-diagnostic, patient-facing clinical tasks.
Hippocratic AI, a company known for its development of generative AI healthcare agents, provides conversational agents that interact naturally with patients. These AI agents are designed to understand and respond in a contextually appropriate, human-like manner. By managing a variety of clinical workflows, including patient intake and post-care follow-up calls, the agents aim to free up healthcare providers' time, allowing more focus on direct patient care.
KPMG's participation involves broad process analyses within healthcare organisations to identify operational bottlenecks. These studies seek to identify high-pressure points and pinpoint opportunities where AI can effectively augment existing staff. In addition to workforce upskilling, KPMG is also engaged in strategic planning for the deployment of AI technologies across the care continuum, aiming to improve productivity and patient outcomes while minimising disruption.
Hippocratic AI's technology utilises its proprietary Polaris Constellation architecture, featuring large language models tailored to healthcare applications. According to the company, its generative AI agents have already completed more than 2.49 million patient calls, achieving an average patient satisfaction rating of 8.95 out of 10. These agents operate around the clock and can be scaled to meet demand, supporting healthcare professionals by handling communications that do not require clinical judgments or diagnoses.
Emphasising the importance of purpose and alignment in this collaboration, Munjal Shah, Founder and Chief Executive Officer of Hippocratic AI, stated: "Hippocratic AI's collaboration with KPMG is deeply aligned in purpose and vision. Their holistic approach to digital and clinical transformation focuses on improving patient outcomes and optimising healthcare efficiency. We appreciate their commitment to driving meaningful impact across the entire care journey with generative AI, while preserving the human touch of clinicians and the integrity of healthcare operations."
Dr. Anna van Poucke, KPMG Global Healthcare Leader, highlighted the growing challenge presented by healthcare workforce shortages as societies age. She commented: "As societies age, we are facing a critical healthcare workforce shortage that endangers the continuity of care. Hippocratic AI's generative AI healthcare agents can address such risks, however, to unlock their full value, a coherent and robust approach is needed to transform operational processes and upskill and empower clinical staff so the human workforce and their AI agent colleagues can operate in concert."
Munjal Shah also remarked on the global applicability of Hippocratic AI's solutions, noting: "We have always thought that Hippocratic AI could benefit all sectors of healthcare worldwide and the tremendous success of the launch of our Gen AI agents among North American healthcare providers, clinicians, and patients, as well as our recent announcements in the UAE, Japan, and UK are strong indicators that we are on that path."
A recent digital oncology solution supported by KPMG achieved a 50% increase in patient satisfaction, a 27% decrease in staff workloads, and a 78% increase in staff satisfaction, according to figures provided in the announcement. These results suggest measurable operational improvements when AI solutions are integrated into clinical practice and organisational workflows.
The focus of the KPMG and Hippocratic AI joint initiative remains on deploying AI in ways that support healthcare professionals, relieve operational pressure, and maintain the quality and safety of patient care.
Follow us on:
Share on:
