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Cision Canada
20-05-2025
- Business
- Cision Canada
[24]7.ai's Video Chat Feature Enables Patelco to Lead the Way in Personalized Digital Banking
CAMPBELL, Calif., May 20, 2025 /CNW/ -- [24] a global CX leader, has partnered with Patelco, a leading California credit union, to revolutionize digital banking experiences with the deployment of its next-generation Video Chat feature. This strategic rollout seamlessly blends convenience with real-time human support and marks a pivotal shift in how banks and credit unions serve their members. Through this collaboration, Patelco is bringing high-touch service directly into their members' homes and devices. Whether opening an account, resolving a complex issue, or getting financial advice, Patelco members can now instantly connect with virtual agents face-to-face through a seamless, browser-based video experience—no downloads, no delays, just instant access to personalized support. "This is not just an enhancement to our customer support; this is a paradigm shift in how we build trust, deliver value, and meet our members where they are. [24] has been an ideal partner in our journey, and with the launch of their cutting-edge video chat feature, we're sure to drive stronger member relationships, higher resolution rates, and greater operational efficiency," said Venky Annadurai, VP, Development & Engg., Patelco Revolutionizing the Digital Banking Experience The new Video Chat feature—rolled out to Patelco's members and communities with 16 Virtual agents—is redefining modern banking experiences. Members can now initiate or schedule video calls as needed, supported by powerful, intuitive tools including microphone/camera controls and screen sharing. Virtual agents can seamlessly collaborate with specialists during the video call to address complex issues, accelerating resolution times and ensuring greater accuracy. In the future, every session will be recorded, supporting quality assurance efforts and enabling effective training and continuous optimization. "Patelco's visionary approach to digital banking has made them a phenomenal partner, and we're thrilled to see how they're leveraging our platform to transform member engagement. This partnership is proving that when innovation meets the right technology, the result is a smarter, more secure, and deeply connected member experience, and this is setting a new standard in the credit union space," said Jeetu Narayan, General Manager, Products & Cloud Business, [24] A Holistic Transformation in Member Engagement This latest launch builds on Patelco's long-standing partnership with [24] which has already modernized multiple touchpoints across the member journey. From AI-powered chatbots that deliver instant, accurate answers, to secure messaging over Apple Messages for Business and SMS, and multimodal authentication tools, Patelco is meeting modern customer demands at scale. As [24] continues to lead the CX evolution, this collaboration represents a key milestone in Patelco's journey and sets a new benchmark for digital-first, human-centric experiences in the BFSI sector. About [24] [24] is a global leader of Customer Experience (CX) solutions and services and a trusted partner to the world's leading brands for over two decades. For over 24 years, we have been at the forefront of CX innovation, delivering significant business improvements to the world's best brands. With CX Solutions and Services, which blend our deep operational expertise, omnichannel support, and award-winning AI-powered products – we deliver consistent, proactive, and hyper-personalized experiences for customers of top global brands. We employ a 15,000+ strong global workforce across 18 locations and 11 countries. For more information, visit Media contact: About Patelco Credit Union Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and well-being of its membership. With more than $9 billion in assets, Patelco empowers its 500,000 members to live their best financial lives by offering personalized solutions, advice, and expertise. The company was founded in 1936 with $500 by Pacific Telephone and Telegraph Company employees and is based in Dublin, CA.
Korea Herald
06-05-2025
- Automotive
- Korea Herald
Infobip and the MoneyGram Haas F1 Team join forces to redefine F1 fan experiences
Global tech company powers new digital fan experiences for America's Formula 1 team KUALA LUMPUR, Malaysia, May 6, 2025 /PRNewswire/ -- Global cloud communications platform Infobip has signed a multi-year partnership with the MoneyGram Haas F1 Team, helping the Team to create deeper connections with fans worldwide. Infobip's technology will power a new era of digital engagement, delivering real-time, personalized experiences that bring fans closer to the action. With a shared commitment to engineering excellence and innovation, the partnership brings together two performance-driven teams focused on pushing boundaries, on and off the track. Infobip, America's leading messaging platform, will help the MoneyGram Haas F1 Team create richer, more interactive fan journeys combining platforms like Rich Communication Services (RCS), WhatsApp, and in-app messaging with the power of agentic AI. Infobip's rich messaging channels, such as RCS, are becoming increasingly popular, with demand surging in North America and globally. These channels are well suited to deliver richer, more interactive experiences across every touchpoint, from marketing to fan engagement and customer support. Ultimately, Infobip's technology will help the MoneyGram Haas F1 Team to connect with fans in new, personalized ways, driving loyalty on and off track. For example, fans could learn more about their favourite driver through conversational AI, which would answer questions and provide interactions over WhatsApp and other messaging platforms. Infobip is Croatia's first unicorn company with revenue exceeding €1.8 billion in 2024. It provides communications tools to some of world's biggest online companies such as Google and Uber, enabling customers to leverage various channels like WhatsApp, RCS and Apple Messages for Business. It is also heavily involved in the automotive sector, helping manufacturers like Toyota, Nissan, and Mahindra transform the customer experience during the purchasing process using AI. The partnership with America's only Formula 1 Team, headquartered in Kannapolis, North Carolina, began at the Miami Grand Prix on 2-4 May and will continue throughout the season. The MoneyGram Haas F1 Team, currently sixth overall in the Constructors' Championship, returned to the Miami Grand Prix for Round 6 of the 2025 FIA Formula 1 World Championship – hosted at the Miami International Autodrome in Miami, Florida, from 2-4 May. Ayao Komatsu, Team Principal at the MoneyGram Haas F1 Team, said: " As an engineering firm at heart, Infobip understands what it takes to continue to innovate and deliver results week in, week out. Infobip has grown quickly and has become a global leader. Such drive is something we appreciate, given our ambitions as a team with a growing global fanbase." Ivan Ostojić, Chief Business Officer at Infobip, said: "From Austin to Miami, Infobip helps brands stay in pole position by providing rich conversational experiences that enhance customer loyalty and drive growth. Our data shows that RCS traffic has grown exponentially over the last two years in North America and globally, and the channel has the potential to be transformational for customers. By supporting the team in using such channels and providing richer and more interactive experiences, we will help bring fans closer to the action." About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. About MoneyGram Haas F1 Team: 2025 sees MoneyGram Haas F1 Team celebrate its tenth season in the FIA Formula 1 World Championship. The first American Formula 1 team to compete in the sport since 1986, MoneyGram Haas F1 Team made an immediate impression with a memorable points-scoring debut at the 2016 Australian Grand Prix. Founded by industrialist Gene Haas – owner of Haas Automation, the largest CNC machine tool builder in North America with over 80 outlets globally – MoneyGram Haas F1 Team is headquartered in Kannapolis, North Carolina in the United States with additional operations in Banbury, England and Maranello, Italy. Technical partnerships with Scuderia Ferrari and Toyota GAZOO Racing further underline MoneyGram Haas F1 Team's commitment to excellence within Formula 1. Domestically Gene Haas remains a stalwart of the American motorsport scene having started his own NASCAR team in 2002. A 2008 partnership with champion driver Tony Stewart led to the renamed Stewart-Haas Racing becoming a powerhouse operation winning two NASCAR Cup titles and two NASCAR Xfinity championships through to the end of the program in 2024. Haas's personal dedication to NASCAR continues with the creation of Haas Factory Team for 2025 – running in both the Cup and Xfinity series.
National Post
02-05-2025
- Automotive
- National Post
Infobip and the MoneyGram Haas F1 Team Join Forces to Redefine F1 Fan Experiences
Article content Article content MIAMI — Global cloud communications platform Infobip has signed a multi-year partnership with the MoneyGram Haas F1 Team, helping the Team to create deeper connections with fans worldwide. Infobip's technology will power a new era of digital engagement, delivering real-time, personalized experiences that bring fans closer to the action. Article content With a shared commitment to engineering excellence and innovation, the partnership brings together two performance-driven teams focused on pushing boundaries, on and off the track. Infobip, America's leading messaging platform, will help the MoneyGram Haas F1 Team create richer, more interactive fan journeys combining platforms like Rich Communication Services (RCS), WhatsApp, and in-app messaging with the power of agentic AI. Article content Infobip's rich messaging channels, such as RCS, are becoming increasingly popular, with demand surging in North America and globally. Article content These channels are well suited to deliver richer, more interactive experiences across every touchpoint, from marketing to fan engagement and customer support. Ultimately, Infobip's technology will help the MoneyGram Haas F1 Team to connect with fans in new, personalized ways, driving loyalty on and off track. For example, fans could learn more about their favourite driver through conversational AI, which would answer questions and provide interactions over WhatsApp and other messaging platforms. Article content Infobip is Croatia's first unicorn company with revenue exceeding €1.8 billion in 2024. It provides communications tools to some of world's biggest online companies such as Google and Uber, enabling customers to leverage various channels like WhatsApp, RCS and Apple Messages for Business. Article content It is also heavily involved in the automotive sector, helping manufacturers like Toyota, Nissan, and Mahindra transform the customer experience during the purchasing process using AI. Article content The partnership with America's only Formula 1 Team, headquartered in Kannapolis, North Carolina, will begin at the Miami Grand Prix on 2-4 May and continue throughout the season. Article content The MoneyGram Haas F1 Team, currently sixth overall in the Constructors' Championship, returns to the Miami Grand Prix for Round 6 of the 2025 FIA Formula 1 World Championship – hosted at the Miami International Autodrome in Miami, Florida, 2-4 May. Article content Ayao Komatsu, Team Principal at the MoneyGram Haas F1 Team, said: ' As an engineering firm at heart, Infobip understands what it takes to continue to innovate and deliver results week in, week out. Infobip has grown quickly and has become a global leader. Such drive is something we appreciate, given our ambitions as a team with a growing global fanbase.' Article content Ivan Ostojić, Chief Business Officer at Infobip, said: 'From Austin to Miami, Infobip helps brands stay in pole position by providing rich conversational experiences that enhance customer loyalty and drive growth. Our data shows that RCS traffic has grown exponentially over the last two years in North America and globally, and the channel has the potential to be transformational for customers. By supporting the team in using such channels and providing richer and more interactive experiences, we will help bring fans closer to the action.' Article content About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Article content About MoneyGram Haas F1 Team: 2025 sees MoneyGram Haas F1 Team celebrate its tenth season in the FIA Formula 1 World Championship. The first American Formula 1 team to compete in the sport since 1986, MoneyGram Haas F1 Team made an immediate impression with a memorable points-scoring debut at the 2016 Australian Grand Prix. Founded by industrialist Gene Haas – owner of Haas Automation, the largest CNC machine tool builder in North America with over 80 outlets globally – MoneyGram Haas F1 Team is headquartered in Kannapolis, North Carolina in the United States with additional operations in Banbury, England and Maranello, Italy. Technical partnerships with Scuderia Ferrari and Toyota GAZOO Racing further underline MoneyGram Haas F1 Team's commitment to excellence within Formula 1. Domestically Gene Haas remains a stalwart of the American motorsport scene having started his own NASCAR team in 2002. A 2008 partnership with champion driver Tony Stewart led to the renamed Stewart-Haas Racing becoming a powerhouse operation winning two NASCAR Cup titles and two NASCAR Xfinity championships through to the end of the program in 2024. Haas's personal dedication to NASCAR continues with the creation of Haas Factory Team for 2025 – running in both the Cup and Xfinity series. Info – Article content Article content Article content Article content Contacts Article content For more information, contact Marcelo Nahime Article content Article content
Business Wire
02-05-2025
- Automotive
- Business Wire
Infobip and the MoneyGram Haas F1 Team Join Forces to Redefine F1 Fan Experiences
BUSINESS WIRE)--Global cloud communications platform Infobip has signed a multi-year partnership with the MoneyGram Haas F1 Team, helping the Team to create deeper connections with fans worldwide. Infobip's technology will power a new era of digital engagement, delivering real-time, personalized experiences that bring fans closer to the action. With a shared commitment to engineering excellence and innovation, the partnership brings together two performance-driven teams focused on pushing boundaries, on and off the track. Infobip, America's leading messaging platform, will help the MoneyGram Haas F1 Team create richer, more interactive fan journeys combining platforms like Rich Communication Services (RCS), WhatsApp, and in-app messaging with the power of agentic AI. Infobip's rich messaging channels, such as RCS, are becoming increasingly popular, with demand surging in North America and globally. These channels are well suited to deliver richer, more interactive experiences across every touchpoint, from marketing to fan engagement and customer support. Ultimately, Infobip's technology will help the MoneyGram Haas F1 Team to connect with fans in new, personalized ways, driving loyalty on and off track. For example, fans could learn more about their favourite driver through conversational AI, which would answer questions and provide interactions over WhatsApp and other messaging platforms. Infobip is Croatia's first unicorn company with revenue exceeding €1.8 billion in 2024. It provides communications tools to some of world's biggest online companies such as Google and Uber, enabling customers to leverage various channels like WhatsApp, RCS and Apple Messages for Business. It is also heavily involved in the automotive sector, helping manufacturers like Toyota, Nissan, and Mahindra transform the customer experience during the purchasing process using AI. The partnership with America's only Formula 1 Team, headquartered in Kannapolis, North Carolina, will begin at the Miami Grand Prix on 2-4 May and continue throughout the season. The MoneyGram Haas F1 Team, currently sixth overall in the Constructors' Championship, returns to the Miami Grand Prix for Round 6 of the 2025 FIA Formula 1 World Championship – hosted at the Miami International Autodrome in Miami, Florida, 2-4 May. Ayao Komatsu, Team Principal at the MoneyGram Haas F1 Team, said: ' As an engineering firm at heart, Infobip understands what it takes to continue to innovate and deliver results week in, week out. Infobip has grown quickly and has become a global leader. Such drive is something we appreciate, given our ambitions as a team with a growing global fanbase.' Ivan Ostojić, Chief Business Officer at Infobip, said: 'From Austin to Miami, Infobip helps brands stay in pole position by providing rich conversational experiences that enhance customer loyalty and drive growth. Our data shows that RCS traffic has grown exponentially over the last two years in North America and globally, and the channel has the potential to be transformational for customers. By supporting the team in using such channels and providing richer and more interactive experiences, we will help bring fans closer to the action.' About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. About MoneyGram Haas F1 Team: 2025 sees MoneyGram Haas F1 Team celebrate its tenth season in the FIA Formula 1 World Championship. The first American Formula 1 team to compete in the sport since 1986, MoneyGram Haas F1 Team made an immediate impression with a memorable points-scoring debut at the 2016 Australian Grand Prix. Founded by industrialist Gene Haas – owner of Haas Automation, the largest CNC machine tool builder in North America with over 80 outlets globally – MoneyGram Haas F1 Team is headquartered in Kannapolis, North Carolina in the United States with additional operations in Banbury, England and Maranello, Italy. Technical partnerships with Scuderia Ferrari and Toyota GAZOO Racing further underline MoneyGram Haas F1 Team's commitment to excellence within Formula 1. Domestically Gene Haas remains a stalwart of the American motorsport scene having started his own NASCAR team in 2002. A 2008 partnership with champion driver Tony Stewart led to the renamed Stewart-Haas Racing becoming a powerhouse operation winning two NASCAR Cup titles and two NASCAR Xfinity championships through to the end of the program in 2024. Haas's personal dedication to NASCAR continues with the creation of Haas Factory Team for 2025 – running in both the Cup and Xfinity series. Info –
