01-08-2025
'Proof they're too lazy': A furious Australia Post customer has taken to Reddit after his parcel wasn't delievered while he was home
For one Queenslander, getting a pair of headphones delivered by Australia Post has proven to be a struggle - and his complaint has gone viral.
Posting to Reddit, he shared how despite being at home all day and posting clear instructions for the driver - the delivery was taken to a post office instead.
The man says he is deaf in one ear, and made it clear to the driver he was home through handwritten note taped to his door that mentioned he was deaf.
'Good morning Au Post! Please knock as I'm studying upstairs and am deaf in one ear. Thank you so much! :)'
Despite this, he found out that his app was directing him to the local post office despite his efforts.
'Proof that sometimes they're too lazy to knock or even try to contact you. Fuming as I can't pick it up till Thursday,' the poster said
Delivery drivers for Australia Post are often independent contractors. They are required to knock three times, wait 30 seconds, and take a photo of the front door or intercom if they can't deliver a parcel.
Commentators chimed in with their own experiences of dealing with Australia Post, with some revealing the excuses that have been given to having a 'missed delivery'.
'I got the 'Sorry your parcel could not be delivered due to not being able to get past stuff in the driveway' … But they walked past everything to put the parcel slip with a note on it exactly where the parcels get put' one said.
Another said, 'Every single time I order a parcel I stand on the balcony of my third-story flat and watch the Aus Post van pull into the driveway, put a notice in my mailbox and immediately drive off – drives me crazy!'
But not everyone had negative stories.
'I had a postie once who would bang on the door and scream at the top of his lungs, 'AUSTRALIA POST' even if I'm looking directly at him through the window near the door. God, I miss that man'.
Another said, 'My postie knocks on my door like he has a warrant, I start hiding stuff around the house (that's not even illegal) then I realise it's just Australia Post'.
In a statement that was shared with Australia Post encouraged the man to reach out to them to give feedback on their delivery.
'We are keen to look into this matter further and encourage the customer to get in touch with us directly via our website or by calling'.
