Latest news with #Autodeliver
Scoop
02-07-2025
- Business
- Scoop
Petdirect's Autodeliver Subscription Services Scores Sky-High with 90 NPS in Q1
Press Release: Petdirect 2 July 2025, Auckland, NZ – Petdirect's Autodeliver subscription service has reached a significant milestone, achieving a Net Promoter Score (NPS) of 90 from a survey on over a 1,000 customers between 1 March and 30 June 2025. As New Zealand's leading online pet retailer, Petdirect holds more than half of the specialty online market. Its Autodeliver service is fast becoming a customer favourite, providing a smarter, more rewarding way to shop. With exclusive Pet Perks pricing, Airpoints Dollars earned on every order, and dependable delivery, it's clear why so many pet parents are making the switch. Why Pet Parents Love Autodeliver Here's what customers highlighted: 95% say it is super convenient 85% value how easy it is to adjust or skip deliveries 79% report their orders always arrive on time 65% appreciate the helpful reminders 62% say they value and pricing is excellent They also benefit from: Fast and free shipping on orders over $79 No additional charges for rural delivery A massive range of trusted pet products, always in stock But Petdirect's support goes far beyond delivery. Customers can access expert guidance every step of the way — from nutrition to supplements and beyond. Petdirect offers over 100 expert-authored blogs, personalised recommendations based on pet profiles, and complimentary 15-minute bookings with its in-house Pet Expert Team to help customers make confident, informed choices. 'Since launching Autodeliver in May 2020, our aim has been to make pet care as effortless as possible. Our customers are telling us we're on the right track,' says Dave Anderson, CEO of Petdirect. 'We're focusing on what matters most to pet parents: convenience, rewards and fast, reliable delivery.' About Autodeliver Up to 25% off your first Autodeliver order Up to 15% off every ongoing order No cancellation fees Full flexibility to change or skip deliveries at any time About Petdirect Petdirect is New Zealand's number one Kiwi-owned online pet retailer, proudly supporting cats and dogs with everything they need to live happy, healthy lives. From nutrition to toys and everything in between, Petdirect offers expert advice, top brands, and unmatched convenience. With a growing community of loyal customers, Petdirect continues to lead the pack through innovation, customer care, and a genuine love for pets.
Scoop
11-06-2025
- Business
- Scoop
Petdirect Wins Loyalty With Local Service Kiwis Trust
Press Release – Petdirect In a crowded eCommerce market, our edge isnt just what we sell its how we deliver it, says Dave Anderson, CEO at Petdirect. Kiwis want confidence that their order will arrive on time, that support is easy to reach, and that their … As highlighted in the NZ Post eCommerce Market Sentiments Report 2025, 72% of New Zealand's online shopping spend remains with local retailers — and Petdirect, Aotearoa's #1 Kiwi-owned online pet supply store, is proud to be part of that loyalty. The report confirms what Petdirect sees every day: when delivery is fast, service is personal, and shopping is seamless, customers come back. 'In a crowded eCommerce market, our edge isn't just what we sell — it's how we deliver it,' says Dave Anderson, CEO at Petdirect. 'Kiwis want confidence that their order will arrive on time, that support is easy to reach, and that their pets are in good hands.' The data speaks for itself Recent Petdirect Net Promoter Score (NPS) feedback shows how aligned the business is with the behaviours highlighted in NZ Post's report: 71% of repeat customers say they return to Petdirect because of its fast and reliable delivery 70% say it's why they like Autodeliver, the brand's subscription service for hands-free pet supply refills This mirrors NZ Post's findings that: 91% of shoppers seek free delivery 85% say it makes them feel better about a retailer 57% would abandon a purchase without delivery tracking visibility Designed around pet parents — not just transactions Petdirect delivers on what matters most: Fast & free delivery NZ-wide on orders over $79 — including rural Reliable tracking, proactive updates, and a 7-day NZ-based support team Pet Perks loyalty programme with exclusive discounts and Airpoints Dollars™ Autodeliver service for effortless replenishment of trusted favourites 'We don't believe shoppers should have to choose between great value and great service,' says Anderson. 'We've built Petdirect to offer both.' A local brand going the extra mile Petdirect's growing customer base trusts the brand not just for its product range, but for its responsiveness, expertise, and genuine passion for pets. With the launch of its first store in Takapuna and an expanding focus on pet wellness, Petdirect continues to innovate — while staying proudly local. ABOUT PETDIRECT Petdirect is New Zealand's leading locally-owned online retailer for dog and cat products, offering nationwide delivery, expert-backed support, and rewarding loyalty through Pet Perks and Airpoints™. In 2025, Petdirect opened its first retail store and continues to expand services for pet lovers across Aotearoa.
Scoop
11-06-2025
- Business
- Scoop
Petdirect Wins Loyalty With Local Service Kiwis Trust
Press Release: Petdirect As highlighted in the NZ Post eCommerce Market Sentiments Report 2025, 72% of New Zealand's online shopping spend remains with local retailers — and Petdirect, Aotearoa's #1 Kiwi-owned online pet supply store, is proud to be part of that loyalty. The report confirms what Petdirect sees every day: when delivery is fast, service is personal, and shopping is seamless, customers come back. 'In a crowded eCommerce market, our edge isn't just what we sell — it's how we deliver it,' says Dave Anderson, CEO at Petdirect. 'Kiwis want confidence that their order will arrive on time, that support is easy to reach, and that their pets are in good hands.' The data speaks for itself Recent Petdirect Net Promoter Score (NPS) feedback shows how aligned the business is with the behaviours highlighted in NZ Post's report: 71% of repeat customers say they return to Petdirect because of its fast and reliable delivery 70% say it's why they like Autodeliver, the brand's subscription service for hands-free pet supply refills This mirrors NZ Post's findings that: 91% of shoppers seek free delivery 85% say it makes them feel better about a retailer 57% would abandon a purchase without delivery tracking visibility Designed around pet parents — not just transactions Advertisement - scroll to continue reading Petdirect delivers on what matters most: Fast & free delivery NZ-wide on orders over $79 — including rural Reliable tracking, proactive updates, and a 7-day NZ-based support team Pet Perks loyalty programme with exclusive discounts and Airpoints Dollars™ Autodeliver service for effortless replenishment of trusted favourites 'We don't believe shoppers should have to choose between great value and great service,' says Anderson. 'We've built Petdirect to offer both.' A local brand going the extra mile Petdirect's growing customer base trusts the brand not just for its product range, but for its responsiveness, expertise, and genuine passion for pets. With the launch of its first store in Takapuna and an expanding focus on pet wellness, Petdirect continues to innovate — while staying proudly local. ABOUT PETDIRECT Petdirect is New Zealand's leading locally-owned online retailer for dog and cat products, offering nationwide delivery, expert-backed support, and rewarding loyalty through Pet Perks and Airpoints™. In 2025, Petdirect opened its first retail store and continues to expand services for pet lovers across Aotearoa.
