Latest news with #BOPIS
Yahoo
16-07-2025
- Business
- Yahoo
Store Pickup More Popular Than Home Delivery Among Back-to-School Shoppers, According to Sensormatic Solutions Survey
70% of shoppers plan to head into brick-and-mortar store locations to complete their back-to-school buying. Large crowds (43%), lack of time to shop (33%) and long lines at points of sale (25%) are top challenges for in-person shoppers. NEUHAUSEN, Switzerland, July 16, 2025--(BUSINESS WIRE)--Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls (NYSE: JCI), today released the findings of its 2025 U.S. Back-to-School Consumer Sentiment Survey, showing that the majority (70%) of respondents plan to visit brick-and-mortar store locations to stock up ahead of the school year. Additionally, the survey found that interest in "buy online, pickup in store" (BOPIS; 46%) has risen from last year (43%) and now outpaces interest in at-home delivery (38%). "High interest for in-store shopping and pickup options indicates consumers' appreciation for the unique benefits brick-and-mortar retail has to offer, especially during peak traffic periods like the back-to-school shopping season," said Grant Gustafson, head of retail consulting and analytics at Sensormatic Solutions. "In-store and curbside pickup options present shoppers a chance to get the best of both worlds: the convenience that comes with online ordering and the immediacy of in-store visits. Retailers who prioritize flawless omnichannel execution this summer are likely to be customer favorites." The survey also shed light on when shoppers are planning to kick off their shopping, with August (39%) emerging as the most popular month and July (34%) as a close second. Nearly half (48%) of respondents plan to shop earlier due to concerns about product availability and potential supply chain disruption. These findings are in line with Sensormatic Solutions traffic predictions for the 2025 back-to-school season and historical patterns to date. Survey responses also reveal the top factors most likely to affect shoppers as they prepare for the upcoming academic year: 1. PricePrice sensitivity is high, with more than three-quarters (76%) of respondents citing cost among the factors most likely to impact their shopping experiences. Nearly two-thirds (63%) of respondents also share that they plan to spend less than they did last year. 34% of respondents say in-store promotions are important to their experiences. 54% of respondents will seek out discount or secondhand retail locations to help control spending. 2. Products and availabilityNearly two-thirds (65%) of respondents cite product availability/supply chain disruptions as a top factor in their shopping experiences, and more than half (55%) rank out-of-stocks among the most significant challenges they anticipate this year. Among shoppers who say they plan to use BOPIS, more than one-third (36%) cite same-day pickup as a top motivator. Apparel (69%), shoes (53%) and school supplies (43%) will again be the categories on which shoppers plan to spend the most. 3. In-store experiencesBottlenecks and poor service still have the power to sway shoppers amid financial and availability-related concerns, though responses were less uniform. Safe and comfortable store environments (44%), proximity to the store (30%) and checkout speeds (26%) are all likely to significantly affect shoppers' choices this year. Large crowds (43%), lack of time to shop (33%) and long lines at points of sale (25%) are top challenges for in-person shoppers. 49% of respondents noted they prefer to interact with retail associates only when immediate assistance is needed—up from 45% at the end of last year. "The margin for error on customer experience is getting narrower as expectations rise and retailers continue to improve their operations," said Tony D'Onofrio, president of Sensormatic Solutions. "The back-to-school season's busiest weeks are still ahead, so now is the time to key in on merchandise availability, labor optimization, and safety and security to ensure a memorable customer experience. Retailers that consider their operations holistically—from source to store—will be able to connect the dots across their supply chains for greater success." To learn more about what shoppers want this back-to-school season, read the full 2025 U.S. Back-to-School Consumer Sentiment Survey results. For more information about Sensormatic Solutions, visit About Johnson ControlsAt Johnson Controls (NYSE:JCI), we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Building on a proud history of 140 years of innovation, we deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through OpenBlue, our comprehensive digital offering. Today, Johnson Controls offers the world's largest portfolio of building technology and software as well as service solutions from some of the most trusted names in the industry. Visit for more information and follow @Johnson Controls on social platforms. About Sensormatic SolutionsSensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, powers safe, secure and seamless retail experiences. For more than 50 years, the brand has been at the forefront of the industry's fast-moving technology adoption, redefining retail operations on a global scale and turning insights into actions. Sensormatic Solutions delivers an interconnected ecosystem of loss prevention, inventory intelligence and traffic insight solutions, along with our services and partners to enable retailers worldwide to innovate and elevate with precision, connecting data-driven outcomes that shape retail's future. Please visit Sensormatic Solutions or follow us on LinkedIn, X and our YouTube channel. Please visit Sensormatic Solutions or follow us on LinkedIn, X and our YouTube channel. View source version on Contacts Media Contacts: Jaclyn MessinaSensormatic Solutions by Johnson Controls Work: +1-561-235-6458Email: Madison SouthallSensormatic Solutions by Johnson Controls Work: +1-215-869-6452Email: Grace TorranceMatter on behalf of Sensormatic Solutions Work: +1-978-518-4504Email: jciretail@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
16-07-2025
- Business
- Business Wire
Store Pickup More Popular Than Home Delivery Among Back-to-School Shoppers, According to Sensormatic Solutions Survey
NEUHAUSEN, Switzerland--(BUSINESS WIRE)-- Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls (NYSE: JCI), today released the findings of its 2025 U.S. Back-to-School Consumer Sentiment Survey, showing that the majority (70%) of respondents plan to visit brick-and-mortar store locations to stock up ahead of the school year. Additionally, the survey found that interest in 'buy online, pickup in store' (BOPIS; 46%) has risen from last year (43%) and now outpaces interest in at-home delivery (38%). 'High interest for in-store shopping and pickup options indicates consumers' appreciation for the unique benefits brick-and-mortar retail has to offer, especially during peak traffic periods like the back-to-school shopping season,' said Grant Gustafson, head of retail consulting and analytics at Sensormatic Solutions. 'In-store and curbside pickup options present shoppers a chance to get the best of both worlds: the convenience that comes with online ordering and the immediacy of in-store visits. Retailers who prioritize flawless omnichannel execution this summer are likely to be customer favorites.' The survey also shed light on when shoppers are planning to kick off their shopping, with August (39%) emerging as the most popular month and July (34%) as a close second. Nearly half (48%) of respondents plan to shop earlier due to concerns about product availability and potential supply chain disruption. These findings are in line with Sensormatic Solutions traffic predictions for the 2025 back-to-school season and historical patterns to date. Survey responses also reveal the top factors most likely to affect shoppers as they prepare for the upcoming academic year: 1. Price Price sensitivity is high, with more than three-quarters (76%) of respondents citing cost among the factors most likely to impact their shopping experiences. Nearly two-thirds (63%) of respondents also share that they plan to spend less than they did last year. 34% of respondents say in-store promotions are important to their experiences. 54% of respondents will seek out discount or secondhand retail locations to help control spending. 2. Products and availability Nearly two-thirds (65%) of respondents cite product availability/supply chain disruptions as a top factor in their shopping experiences, and more than half (55%) rank out-of-stocks among the most significant challenges they anticipate this year. Among shoppers who say they plan to use BOPIS, more than one-third (36%) cite same-day pickup as a top motivator. Apparel (69%), shoes (53%) and school supplies (43%) will again be the categories on which shoppers plan to spend the most. 3. In-store experiences Bottlenecks and poor service still have the power to sway shoppers amid financial and availability-related concerns, though responses were less uniform. Safe and comfortable store environments (44%), proximity to the store (30%) and checkout speeds (26%) are all likely to significantly affect shoppers' choices this year. Large crowds (43%), lack of time to shop (33%) and long lines at points of sale (25%) are top challenges for in-person shoppers. 49% of respondents noted they prefer to interact with retail associates only when immediate assistance is needed—up from 45% at the end of last year. 'The margin for error on customer experience is getting narrower as expectations rise and retailers continue to improve their operations,' said Tony D'Onofrio, president of Sensormatic Solutions. 'The back-to-school season's busiest weeks are still ahead, so now is the time to key in on merchandise availability, labor optimization, and safety and security to ensure a memorable customer experience. Retailers that consider their operations holistically—from source to store—will be able to connect the dots across their supply chains for greater success.' To learn more about what shoppers want this back-to-school season, read the full 2025 U.S. Back-to-School Consumer Sentiment Survey results. For more information about Sensormatic Solutions, visit About Johnson Controls At Johnson Controls (NYSE:JCI), we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Building on a proud history of 140 years of innovation, we deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through OpenBlue, our comprehensive digital offering. Today, Johnson Controls offers the world's largest portfolio of building technology and software as well as service solutions from some of the most trusted names in the industry. Visit for more information and follow @Johnson Controls on social platforms. About Sensormatic Solutions Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, powers safe, secure and seamless retail experiences. For more than 50 years, the brand has been at the forefront of the industry's fast-moving technology adoption, redefining retail operations on a global scale and turning insights into actions. Sensormatic Solutions delivers an interconnected ecosystem of loss prevention, inventory intelligence and traffic insight solutions, along with our services and partners to enable retailers worldwide to innovate and elevate with precision, connecting data-driven outcomes that shape retail's future. Please visit Sensormatic Solutions or follow us on LinkedIn, X and our YouTube channel. Please visit Sensormatic Solutions or follow us on LinkedIn, X and our YouTube channel.
Yahoo
09-07-2025
- Business
- Yahoo
E-Commerce Gains at Home Depot: Incremental or Game-Changing?
The Home Depot, Inc.'s HD digital strategy remains a cornerstone of its overall growth. Its e-commerce gains are significant and transformative, which go beyond incremental growth and play a vital role in the company's success. This strategy is further amplified by the buildout of its One Supply Chain (OSC) network, focused on strengthening distribution centers, market delivery operations and same-day delivery capabilities. Home Depot has been strengthening its in-store and digital experiences, fulfillment and delivery improvements, interconnected retail strategy expansion and Pro ecosystem enhancements to ignite growth. Its continued emphasis on delivering an interconnected retail experience through seamless integration of physical stores and digital platforms remains central to its omnichannel roughly 90% of the company's online orders fulfilled via its stores using BOPIS/BORIS, e-commerce functions as a convenience amplifier and highly complements HD's core store-based approach. Home Depot's digital investments range from mobile upgrades to real-time inventory visibility and delivery enhancements. These investments aim at optimizing the customer journey, particularly for Pro customers and huge DIY projects. HD's online comparable sales grew 8% year over year in first-quarter fiscal Depot is further boosting its delivery speed, with faster delivery times directly linked to increased engagement and higher spending across multiple categories. The ongoing investments in its direct fulfillment center network and inventory optimization are driving improvements in order accuracy and responsiveness. Such digital upgrades are expected to enrich customer experience and foster deep loyalty across the DIY and Pro customers. Such moves offer HD a competitive edge and position it for long-term success. Lowe's Companies, Inc. LOW and Inc. AMZN are the key companies competing with Home Depot on the e-commerce has been steadily advancing its e-commerce strategy, focused on building efficiency, optimizing inventory flow and offering a superior, reliable customer experience. The company aims to build a robust omnichannel strategy that ensures product availability in the right quantities, at the right time, and in the right locations. This strategy includes enhancing network capacity, improving flow management and driving overall operational efficiency through end-to-end optimization. As a core part of its Total Home strategy, Lowe's continues to make investments in modernizing its network to boost its omnichannel capabilities. Lowe's saw mid-single-digit growth in online comparable sales in first-quarter fiscal 2025. A leading e-commerce titan, Amazon is continuously making e-commerce efforts, aimed at driving speed, efficiency and scalability to ramp up its omnichannel capabilities. The company's efforts include regionalization of the fulfillment network, robotics, automation, innovations and technology integration. Amazon heavily focuses on strengthening its same-day and next-day delivery capabilities, thus elevating the overall shoppers' experience. Continued investment in its digital arm, supported with innovation, is pivotal to Amazon's success, with quick delivery options and adaptability to meet customers' evolving needs. Shares of Home Depot have lost 4.7% year to date compared with the industry's decline of 7.6%. Image Source: Zacks Investment Research From a valuation standpoint, HD trades at a forward price-to-earnings ratio of 23.52X compared with the industry's average of 20.78X. Image Source: Zacks Investment Research The Zacks Consensus Estimate for HD's fiscal 2025 earnings implies a year-over-year decline of 1.3% while that of fiscal 2026 shows growth of 9.1%. The company's EPS estimate for fiscal 2025 and fiscal 2026 has been stable in the past 30 days. Image Source: Zacks Investment Research Home Depot stock currently carries a Zacks Rank #3 (Hold). You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Inc. (AMZN) : Free Stock Analysis Report Lowe's Companies, Inc. (LOW) : Free Stock Analysis Report The Home Depot, Inc. (HD) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Globe and Mail
09-07-2025
- Business
- Globe and Mail
E-Commerce Gains at Home Depot: Incremental or Game-Changing?
The Home Depot, Inc. 's HD digital strategy remains a cornerstone of its overall growth. Its e-commerce gains are significant and transformative, which go beyond incremental growth and play a vital role in the company's success. This strategy is further amplified by the buildout of its One Supply Chain (OSC) network, focused on strengthening distribution centers, market delivery operations and same-day delivery capabilities. Home Depot has been strengthening its in-store and digital experiences, fulfillment and delivery improvements, interconnected retail strategy expansion and Pro ecosystem enhancements to ignite growth. Its continued emphasis on delivering an interconnected retail experience through seamless integration of physical stores and digital platforms remains central to its omnichannel strategy. With roughly 90% of the company's online orders fulfilled via its stores using BOPIS/BORIS, e-commerce functions as a convenience amplifier and highly complements HD's core store-based approach. Home Depot's digital investments range from mobile upgrades to real-time inventory visibility and delivery enhancements. These investments aim at optimizing the customer journey, particularly for Pro customers and huge DIY projects. HD's online comparable sales grew 8% year over year in first-quarter fiscal 2025. Home Depot is further boosting its delivery speed, with faster delivery times directly linked to increased engagement and higher spending across multiple categories. The ongoing investments in its direct fulfillment center network and inventory optimization are driving improvements in order accuracy and responsiveness. Such digital upgrades are expected to enrich customer experience and foster deep loyalty across the DIY and Pro customers. Such moves offer HD a competitive edge and position it for long-term success. HD's Competition in E-Commerce Space Lowe's Companies, Inc. LOW and Inc. AMZN are the key companies competing with Home Depot on the e-commerce front. Lowe's has been steadily advancing its e-commerce strategy, focused on building efficiency, optimizing inventory flow and offering a superior, reliable customer experience. The company aims to build a robust omnichannel strategy that ensures product availability in the right quantities, at the right time, and in the right locations. This strategy includes enhancing network capacity, improving flow management and driving overall operational efficiency through end-to-end optimization. As a core part of its Total Home strategy, Lowe's continues to make investments in modernizing its network to boost its omnichannel capabilities. Lowe's saw mid-single-digit growth in online comparable sales in first-quarter fiscal 2025. A leading e-commerce titan, Amazon is continuously making e-commerce efforts, aimed at driving speed, efficiency and scalability to ramp up its omnichannel capabilities. The company's efforts include regionalization of the fulfillment network, robotics, automation, innovations and technology integration. Amazon heavily focuses on strengthening its same-day and next-day delivery capabilities, thus elevating the overall shoppers' experience. Continued investment in its digital arm, supported with innovation, is pivotal to Amazon's success, with quick delivery options and adaptability to meet customers' evolving needs. HD's Price Performance, Valuation and Estimates Shares of Home Depot have lost 4.7% year to date compared with the industry's decline of 7.6%. From a valuation standpoint, HD trades at a forward price-to-earnings ratio of 23.52X compared with the industry 's average of 20.78X. The Zacks Consensus Estimate for HD's fiscal 2025 earnings implies a year-over-year decline of 1.3% while that of fiscal 2026 shows growth of 9.1%. The company's EPS estimate for fiscal 2025 and fiscal 2026 has been stable in the past 30 days. Image Source: Zacks Investment Research Home Depot stock currently carries a Zacks Rank #3 (Hold). You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. 5 Stocks Set to Double Each was handpicked by a Zacks expert as the #1 favorite stock to gain +100% or more in the coming year. While not all picks can be winners, previous recommendations have soared +112%, +171%, +209% and +232%. Most of the stocks in this report are flying under Wall Street radar, which provides a great opportunity to get in on the ground floor. Today, See These 5 Potential Home Runs >> Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Inc. (AMZN): Free Stock Analysis Report Lowe's Companies, Inc. (LOW): Free Stock Analysis Report The Home Depot, Inc. (HD): Free Stock Analysis Report
Associated Press
16-06-2025
- Business
- Associated Press
Cascale Hosts Roundtable at Reuters Supply Chain USA in Chicago
At the recent Reuters Supply Chain USA event in Chicago, hundreds of manufacturing and consumer goods stakeholders convened under the theme 'Navigate Complexity in an Era of Uncertainty.' The two-day event brought together a diverse range of supply chain professionals across freight, logistics, and manufacturing for products in beauty, fashion, tech, and more. Acknowledged throughout the programming was the rapid rise of artificial intelligence across industries, as well as the impact of tariffs on global trade and sourcing. Representing an apparel perspective, Cascale hosted a sustainability session titled 'Reframing Resilience: How to Win While Still Greening the Supply Chain.' The roundtable drew executives from retail, private equity, supply chain planning, data, and tech, including Ulta Beauty and the B Corp-certified logistics company, Flock Freight. The session hit on critical points for today's decision-maker, including sustainability commitments, supplier diversification, regionality in sourcing and climate risk, geopolitical awareness. In another session, Nikhil Abuja, director of last-mile planning and supply chain at Amazon, a Cascale member, took the stage alongside speakers from FedEx and The Circular Supply Chain Network. Abuja spoke about scaling analytics and capturing customer data on deliveries to improve efficiency – noting that agility and adaptability are critical to logistical success. His team is also responsible for adding electric vehicles to the delivery fleet. Similarly, Uber Freight's Eric Berdinis, director of product management, focused on digitizing the entire supply chain – a $200-billion-dollar offshoot business for the rideshare app. By investing in guaranteed upfront pricing and bundled bookings, Uber Freight was able to reduce roughly four million empty miles. In his session, he played a video demonstrating new feats from Uber Freight like driverless semi-trucks and generative AI supply chain agents with uncanny likeness to humans because of 'natural language' use, including pauses. In a conversation that echoed one taking place in fashion Erik Lopez, chief supply chain officer at Ulta Beauty, introduced a concept of 'fast beauty' wherein the beauty retailer is super responsive to changing consumer trends – not unlike fashion. Ulta Beauty also relies heavily on split-cart fulfillment, with some 40 percent of purchases being Buy Online Pickup in Store, or BOPIS. 'It's really about amplifying and enabling our team rather than replacing them,' he said. The conference closed with a session on workforce empowerment for building resilient supply chains. Visit 3BL Media to see more multimedia and stories from Cascale
