Latest news with #BSCL
Time of India
20-05-2025
- Business
- Time of India
BSCL to appoint more executives to man 1929 helpline call centre
1 2 Bhubaneswar: In a bid to improve the grievance redressal mechanism, Bhubaneswar Smart City Limited ( BSCL ) has decided to strengthen its unified helpline number (1929) call centre by appointing more executives and professionals. As per the plan, the 1929 helpline number, which primarily receives grievance-related calls from residents and is currently manned by 30 executives, will have an increased strength of 186 personnel, including supervisors and a data analyst. Officials said the plan has been mooted in the greater interest of the smart city residents. With the increased number of professionals, the call centre can now operate efficiently and address the queries of people on a 24x7 basis. "We decided to increase the staff strength of the 1929 unified call centre to improve service delivery in the city. Existing staff will be retained while new trained personnel will come in to aid them," BSCL general manager (administration and technology), Purandar Nanda, said. Nanda said that the number of calls to 1929 have increased significantly in recent years. "We are receiving both grievance and service-related calls. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Apenas 2 minutos ao dia para você cuidar das varizes com este truque caseiro Fim das Varizes Undo We issued a tender now to select an agency which will provide us with the new executives," he said. BSCL, the special purpose vehicle executing smart city projects in Bhubaneswar, specified the requirement of the new executives. There will be 175 call centre executives who will have at least a post-graduate diploma in computer applications (PGDCA) and three years of relevant experience. Additionally, the call centre will have 10 supervisors who will have an MBA degree with three years of relevant experience and one data analyst who will have a BTech degree with data analytics and a minimum of three years of experience. BSCL currently operates the 1929 service from the Integrated Command Control Centre located at Satya Nagar. Besides the call centre, the command control centre also houses a monitoring station for the CCTVs installed in different parts of Bhubaneswar. "The 1929 helpline number is a great initiative of the smart city. I dialled there a number of times in the past and saw prompt action on the part of authorities. It is the right decision by smart city officials to strengthen the helpline number," Niraj Hota, a Saheed Nagar resident, said.
New Indian Express
11-05-2025
- Automotive
- New Indian Express
Integrated command, control centre to beef up security watch in Bhubaneswar
'With over 900 CCTV cameras installed in different parts of the city, the CCC offers a robust monitoring mechanism from a single corner,' said a BSCL official. He said the CCC proves to be of huge help in monitoring the movement of vehicles on arterial roads and major junctions which makes it even more useful in tracking any kind of notorious activity. Considering the current situation, the CCC could also be used to divert traffic of a particular location or create a green corridor in the event of any emergency, he said. The integration of display boards, installed at different locations in the city, with the CCC will also prove handy for the authorities in using the facility to disseminate any message to public or raise awareness among them on something. Officials said the central command and control centre has already proven its usefulness in enhancing surveillance and service delivery through coordination among different departments during the Pravasi Bharatiya Divas conclave in January. BSCL officials said apart from a dedicated control unit of the Commissionerate Police, they also made the CCC accessible from the City DCP office to make the surveillance and service delivery mechanism even more effective.
