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Insurity Data Shows Digital Fatigue Among Baby Boomers, Highlighting Need for Hybrid Insurance Models
Insurity Data Shows Digital Fatigue Among Baby Boomers, Highlighting Need for Hybrid Insurance Models

National Post

time2 hours ago

  • Business
  • National Post

Insurity Data Shows Digital Fatigue Among Baby Boomers, Highlighting Need for Hybrid Insurance Models

Article content HARTFORD, Conn. — Insurity, a leading provider of cloud-based software for insurance carriers and intermediaries, including brokers and MGAs, announced new findings from its 2025 Digital Experience Index, a national survey measuring consumer sentiment around digital interactions with P&C insurers. Despite growing investment in digital transformation across the insurance industry, the survey found that many older policyholders remain skeptical of fully digital models and still prefer traditional forms of communication. Article content According to the survey, 59% of Baby Boomers and 39% of Gen X prefer speaking to a person instead of using a fully digital insurance process. Only 7% of Baby Boomers and 14% of Gen X see their ideal experience as completely self-service. Interestingly, 28% of Baby Boomers, the highest of any age group surveyed, report avoiding filing an insurance claim because of a frustrating or complicated digital process. Article content 'These are not minor usability complaints but are blockers to basic insurance functions,' said Sylvester Mathis, Chief Revenue and Insurance Officer at Insurity. 'When nearly a third of Boomers are skipping claims altogether, it's a sign that digital strategy cannot come at the expense of accessibility.' Article content While insurers race to modernize, data indicates that a purely digital approach might alienate a significant part of the market. For carriers and intermediaries serving a broad demographic, offering a hybrid model that combines digital convenience with responsive human support could be the clearest way to maintain trust and ensure policyholders receive the support they need when it matters most. Article content About Insurity Article content Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US, and it has over 400 cloud-based deployments. Through its best-in-class digital platform, unrivaled industry experience, and the industry's most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit Article content Article content Article content Article content Article content

Brutal breakups causing over a third of Gen Z to take heartbreak leave from work
Brutal breakups causing over a third of Gen Z to take heartbreak leave from work

Daily Mirror

time2 hours ago

  • Health
  • Daily Mirror

Brutal breakups causing over a third of Gen Z to take heartbreak leave from work

The results are in, and the data is clearly talking: A new survey has found that Gen Z is least likely to "power through" emotional distress at work compared to their older colleagues. It seems Gen-Z has declared heartbreak as the next workplace taboo, and they're hellbent on breaking the stigma around it. ‌ 'I went through a brutal break-up last year and I just couldn't face work,' discloses 24-year-old Maya. The graphic designer from London confesses: 'I was crying constantly and trying to pretend I was fine on Zoom calls — it was exhausting. I ended up taking a few days off and honestly, I think it stopped me from burning out completely.' ‌ And Maya isn't the only one. A recent survey by a dating app has unveiled that a third of Gen Z have taken leave from work to heal from a break up — a significantly higher proportion than any other generation. While heartbreak is a universal ordeal, a fresh poll indicates that younger generations are more prone to let it adversely affect their professional lives. ‌ Dating app Wisp, which promotes face-to-face meetings, has discovered that Gen Z is spearheading a considerable shift in how personal heartbreak impacts the workplace, with a significant portion of them taking time off to recuperate from a relationship breakdown. The experts say romantic distress should be acknowledged in the workplace — and to no one's surprise, Gen Z is reportedly at the forefront of pushing for greater emotional transparency. ‌ The results are striking: 34% of Gen Z respondents aged 18-27 confessed to having taken leave from work specifically due to heartbreak. This statistic underscores a distinct generational contrast compared to their older colleagues. Only 20% of Millennials (aged 28-43) reported doing the same, with the numbers dropping further down to 11% for Gen X (aged 44-59). As expected, a mere 7% of Baby Boomers (aged 60-78) took time off from their professional commitments to nurse a broken heart. The results are in, and the data is clear: Gen Z is less likely to "power through" emotional distress at work. In total, 67% of all respondents confessed that break-ups negatively impact their productivity at work — with 38% admitting they had shed tears at work in front of colleagues post-breakup. ‌ For more stories like this subscribe to our weekly newsletter, The Weekly Gulp, for a curated roundup of trending stories, poignant interviews, and viral lifestyle picks from The Mirror's Audience U35 team delivered straight to your inbox. Wisp's resident dating expert, Sylvia Linzalone, suggests the results reflect an increasing awareness of mental health — and the emotional burden romantic relationships can impose, particularly on younger individuals. Linzalone shares: "Gen Z has grown up with open conversations around wellbeing, and they're more in tune with the impact relationships have on their emotional landscape. ‌ She says: "We talk a lot about sick days and stress leave, but heartache is a real, valid experience that can seriously derail someone's focus and confidence." Wisp, a dating app centred on real-world connection and emotional intention, believes the findings demonstrate just how profoundly romantic relationships continue to shape our daily lives — even within the workplace. "When your heart's on the floor, it's not always easy to sit through back-to-back meetings pretending everything's fine," Linzalone notes. "Taking time to process and recover isn't weakness — it's part of being human." Help us improve our content by completing the survey below. We'd love to hear from you!

Insurity Data Shows Digital Fatigue Among Baby Boomers, Highlighting Need for Hybrid Insurance Models
Insurity Data Shows Digital Fatigue Among Baby Boomers, Highlighting Need for Hybrid Insurance Models

Business Wire

time2 hours ago

  • Business
  • Business Wire

Insurity Data Shows Digital Fatigue Among Baby Boomers, Highlighting Need for Hybrid Insurance Models

HARTFORD, Conn.--(BUSINESS WIRE)-- Insurity, a leading provider of cloud-based software for insurance carriers and intermediaries, including brokers and MGAs, announced new findings from its 2025 Digital Experience Index, a national survey measuring consumer sentiment around digital interactions with P&C insurers. Despite growing investment in digital transformation across the insurance industry, the survey found that many older policyholders remain skeptical of fully digital models and still prefer traditional forms of communication. According to the survey, 59% of Baby Boomers and 39% of Gen X prefer speaking to a person instead of using a fully digital insurance process. Only 7% of Baby Boomers and 14% of Gen X see their ideal experience as completely self-service. Interestingly, 28% of Baby Boomers, the highest of any age group surveyed, report avoiding filing an insurance claim because of a frustrating or complicated digital process. 'These are not minor usability complaints but are blockers to basic insurance functions,' said Sylvester Mathis, Chief Revenue and Insurance Officer at Insurity. 'When nearly a third of Boomers are skipping claims altogether, it's a sign that digital strategy cannot come at the expense of accessibility.' While insurers race to modernize, data indicates that a purely digital approach might alienate a significant part of the market. For carriers and intermediaries serving a broad demographic, offering a hybrid model that combines digital convenience with responsive human support could be the clearest way to maintain trust and ensure policyholders receive the support they need when it matters most. To learn more about Insurity's 2025 Digital Experience Index and how policyholders feel about their digital experience with P&C insurers, please contact About Insurity Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US, and it has over 400 cloud-based deployments. Through its best-in-class digital platform, unrivaled industry experience, and the industry's most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit

Insurity Data Shows Digital Fatigue Among Baby Boomers, Highlighting Need for Hybrid Insurance Models
Insurity Data Shows Digital Fatigue Among Baby Boomers, Highlighting Need for Hybrid Insurance Models

Yahoo

time2 hours ago

  • Business
  • Yahoo

Insurity Data Shows Digital Fatigue Among Baby Boomers, Highlighting Need for Hybrid Insurance Models

HARTFORD, Conn., July 24, 2025--(BUSINESS WIRE)--Insurity, a leading provider of cloud-based software for insurance carriers and intermediaries, including brokers and MGAs, announced new findings from its 2025 Digital Experience Index, a national survey measuring consumer sentiment around digital interactions with P&C insurers. Despite growing investment in digital transformation across the insurance industry, the survey found that many older policyholders remain skeptical of fully digital models and still prefer traditional forms of communication. According to the survey, 59% of Baby Boomers and 39% of Gen X prefer speaking to a person instead of using a fully digital insurance process. Only 7% of Baby Boomers and 14% of Gen X see their ideal experience as completely self-service. Interestingly, 28% of Baby Boomers, the highest of any age group surveyed, report avoiding filing an insurance claim because of a frustrating or complicated digital process. "These are not minor usability complaints but are blockers to basic insurance functions," said Sylvester Mathis, Chief Revenue and Insurance Officer at Insurity. "When nearly a third of Boomers are skipping claims altogether, it's a sign that digital strategy cannot come at the expense of accessibility." While insurers race to modernize, data indicates that a purely digital approach might alienate a significant part of the market. For carriers and intermediaries serving a broad demographic, offering a hybrid model that combines digital convenience with responsive human support could be the clearest way to maintain trust and ensure policyholders receive the support they need when it matters most. To learn more about Insurity's 2025 Digital Experience Index and how policyholders feel about their digital experience with P&C insurers, please contact About Insurity Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US, and it has over 400 cloud-based deployments. Through its best-in-class digital platform, unrivaled industry experience, and the industry's most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit View source version on Contacts Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

Parents say summer holidays were more fun before the internet
Parents say summer holidays were more fun before the internet

North Wales Live

time7 hours ago

  • Entertainment
  • North Wales Live

Parents say summer holidays were more fun before the internet

Two thirds of parents believe that summer holidays were more fun before the internet and social media, with 53 per cent saying they had to be more imaginative. And the survey reveals the nostalgic ways that Brits used to entertain themselves during the summer holidays before the internet, with playing hide and seek all day (44 percent), setting up a tent and camping in the garden (35 percent), choreographing dance routines just for fun (27 percent) and building a den in your sitting room (29 percent) all keeping Baby Boomers and Generation Xers busy for hours. Other ways that previous generations fought boredom, according to the survey by Boundless, include choreographing dance routines (27 percent), playing hopscotch (24 percent), baking a cake and being allowed to lick the spoon (24 percent), playing British bulldog (23 percent), going to the amusement arcades (22 percent) renting the latest hit film from Blockbuster (22 percent) and organising a kick about in the park, with jumpers for goal posts (21 percent). 39 per cent of mums and dads think technology is stopping modern kids from relaxing, while 36 percent think they have less freedom. On average, modern children spend five hours a day in front of a screen during the summer holidays leading eight in ten (77 percent) of mums and dads to believe that entertaining the kids during the summer break means either resorting to letting them play on screens or spending a fortune on screen-free activities. Darren Milton at Boundless, said: 'Many of us remember long summer holidays filled with simple pleasures - building dens, playing hide and seek or exploring outside until teatime. But for today's families, striking the balance between screen-free fun and affordability can be tough.'

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