Latest news with #BarathanPasupathi
Trade Arabia
13-05-2025
- Business
- Trade Arabia
Jazeera Airways migrates to Navitaire's New Skies
Kuwait's Jazeera Airways has migrated to Navitaire's New Skies retailing and reservations platform in just 100 days, marking the first milestone in its digital transformation journey. The move aims to improve retailing, reservations, and customer experience. The partnership with Navitaire continues to drive innovation and set new standards in the aviation industry. The cloud-enabled platform offers mobile-first and omni-channel capabilities, optimising operations, enhancing data security, and streamlining workflows. Jazeera will also adopt future-ready features to meet evolving business needs and industry demands. Barathan Pasupathi, Chief Executive Officer, Jazeera Airways said 'We are thrilled to announce that Jazeera Airways is the first airline globally to migrate to Navitaire's latest version of New Skies and at a record speed of 100 days. Digital innovation is at the core of our digital transformation strategy and these new capabilities will position us to deliver a more personalised and seamless travel experience for our customers across omni-channels. This bold step forward is a significant milestone in our digital transformation journey and supports our vision for a scalable and tech-driven growth." David Evans, Chief Executive Officer, Navitaire said 'We are proud to highlight the achievement of executing the smooth migration to our newest version of New Skies. Jazeera Airways is not only the first Navitaire customer to take the release but also leads the industry with this groundbreaking transition. This swift migration highlights both parties' dedication to excellence and efficiency.' -TradeArabia News Service
Zawya
13-05-2025
- Business
- Zawya
Jazeera Airways achieves swiftest migration to Navitaire's New Skies
Kuwait and Minneapolis, MN USA – Jazeera Airways, Kuwait's leading low-cost carrier has successfully migrated to Navitaire's newest version of the New Skies® retailing and reservations platform, – in a record time of 100 days from testing to implementation. This upgrade is the first milestone in Jazeera Airways' digital transformation journey and promises enhanced retailing, reservations and improved overall customer experience. The partnership with Navitaire continues to drive innovation and set new standards in the aviation industry. The cutting-edge upgrade allows Jazeera Airways to extract even more value from its investment into the cloud-enabled platform, thus offering mobile-first and omni-channel capabilities to provide traveler-centric solutions. With this migration, Jazeera will optimize operations, enhance data security and productivity, and streamline workflows while also adopting future ready features that will help the airline's evolving business needs as well as industry demands. Barathan Pasupathi, Chief Executive Officer, Jazeera Airways said 'We are thrilled to announce that Jazeera Airways is the first airline globally to migrate to Navitaire's latest version of New Skies and at a record speed of 100 days. Digital innovation is at the core of our digital transformation strategy and these new capabilities will position us to deliver a more personalized and seamless travel experience for our customers across omni-channels. This bold step forward is a significant milestone in our digital transformation journey and supports our vision for a scalable and tech-driven growth." Navitaire, an Amadeus company, has continually driven innovation with a big push toward airline data personalization. The latest release is designed to enhance operational efficiencies and improve customer engagement through advanced data analytics and personalized services capabilities. With this upgrade, Jazeera Airways can offer unparalleled travel experiences to its passengers, leveraging the power of Azure cloud technology. David P. Evans, Chief Executive Officer, Navitaire said 'We are proud to highlight the achievement of executing the smooth migration to our newest version of New Skies. Jazeera Airways is not only the first Navitaire customer to take the release but also leads the industry with this groundbreaking transition. This swift migration highlights both parties' dedication to excellence and efficiency.' About Jazeera Airways Founded in 2004, Jazeera Airways is a leading low-cost carrier based in Kuwait, serving over 5 million passengers across a network of more than 60 destinations in the Middle East, Central and South Asia, Africa, and Europe. Dedicated to offering affordable, high-quality air travel, Jazeera Airways caters to business, leisure, religious, and weekend travelers, all while maintaining the highest standards of safety and customer service. Jazeera Airways currently operates a modern and efficient fleet of 24 Airbus A320ceo and A320neo aircraft, enabling it to optimize fuel efficiency and reduce environmental impact. 26 new aircraft from its orderbook, 18 A320neos and 8 A321neos are expected to arrive 2027 onwards. The only publicly traded airline on the Kuwait Stock Exchange (Boursa Kuwait), Jazeera Airways was recognized as a Fortune 500 Arabia company and named "Great Place to Work" in 2023. A trailblazer in the aviation sector, Jazeera Airways has introduced several digital initiatives to its customer experience and is one of the first to design, build, and operate its own terminal, Jazeera Terminal 5 (T5), at the Kuwait International Airport. For more information visit: About Navitaire Navitaire ( an Amadeus company, delivers industry-leading technology services supporting growth, profitability, and innovation to more than 65 airlines and rail companies worldwide, including many of the world's most successful low-cost and hybrid airlines. Navitaire offers a full suite of proven solutions focused on revenue generation and streamlining costs in reservations, ancillary sales, loyalty, revenue accounting, and business intelligence. Navitaire has offices in North America, Europe, Asia, and Australia, and is a wholly owned subsidiary of the Amadeus Group. Learn more about Navitaire's industry leadership in shaping the world of travel at Navitaire is one of the first technology providers to operate its entire airline platform solution in the cloud, offering its carriers dynamic scalability to keep pace with growth and access to leading-edge technology that supports modern offer and order retailing concepts. Its extensive API suite and proven retailing and distribution capabilities gives airlines flexible options to offer bundled or a la carte ancillary services throughout a customer's journey. Navitaire's dynamic distribution, including its cloud-based NDC-enabled and digital channels, enables connections with industry and business partners, ranging from online travel agencies and airlines to travel commerce companies, all using modern technology. Media Contacts Jazeera Airways Nita Bhatkar PR Manager Navitaire, LLC Karla Woodward Marketing Manager
Zawya
03-05-2025
- Business
- Zawya
Jazeera Airways partners with Tata Consultancy Services to redefine digital customer experience
Kuwait / Mumbai – To lead its digital transformation journey, Jazeera Airways KSCP (Boursa Kuwait: JAZEERA), Kuwait's leading low-cost carrier has formed a strategic partnership with Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global leader in IT services, consulting, and business solutions. Through this collaboration, Jazeera will transform its digital channels—not limited to its website, native mobile applications, and AI-powered conversational chatbot—to deliver an elevated, seamless, and hyper-personalized customer experience. TCS will deliver product management, user experience design, architecture, agile development, integration, testing, and ongoing enhancements. The initiative will reimagine every digital interaction Jazeera has with its passengers, equipping the airline with world-class digital capabilities that support its ambition plans to triple its passenger capacity and grow digital revenues by 2029. TCS will power Jazeera's ambitions to implement a cutting-edge digital foundation that enables scale, personalization, and revenue diversification. The transformation will enable smarter recognition of repeat customers, online group bookings, and a more engaging, modern experience that aligns with global benchmarks. The TCS solutions include an AI-native engineering approach, grounded in future-ready architectures and agentic AI platforms: Integrated digital applications for contextual and hyper personalized experience, that is faster, smoother and connected. A retail-driven ancillary platform and intelligent offer engine to maximize upsell and cross-sell opportunities. Customer 360° Insights Hub for personalization at scale, and a generative AI-powered digital assistant to ensure seamless customer support across platforms. Unified, multi-currency payment gateway and targeted promotional engines to boost direct bookings. Industry-leading tailored group booking platform designed to meet Jazeera's unique operational requirements. These innovations will directly support Jazeera's strategic imperatives: growing revenue, improving digital experience Net Promoter Score (NPS), and increasing the share of direct digital sales. Barathan Pasupathi, Chief Executive Officer, Jazeera Airways, said: 'Jazeera Airways is laying the foundation for a new era of transformation with strategic focus on enhancing passenger experience. At the heart of our vision is a seamless, customer-centric travel experience. We are pleased to partner with TCS as we embark on this phase of our digital growth. TCS brings deep domain expertise in airline digital commerce, AI-driven solutions, combined with a strong track record of delivering customer-centric solutions. Together, we are building a future-ready platform that aligns with our growth aspirations, customer centric strategy, and commitment to operational excellence.' K. Krithivasan, Chief Executive Officer and Managing Director, TCS, said: "We are pleased to partner with Jazeera Airways in building a future-ready digital foundation that supports their growth strategy. By combining our expertise in aviation with our capabilities in agentic AI, engineering practices, and AI-native solutions, TCS will enable the development of intelligent, intuitive, and scalable digital channels for the airlines. This partnership reflects our commitment to helping global enterprises perpetually adapt to the evolving business landscape, leverage technology for sustainable growth, and unlock new opportunities."
Time of India
03-05-2025
- Business
- Time of India
TCS joins hands with Kuwait's Jazeera Airways for AI-driven digital transformation
Tata Consultancy Services ( TCS ) has announced a strategic partnership with Kuwait-based Jazeera Airways to spearhead an AI-led digital transformation initiative aimed at elevating customer experience and improving operational efficiency. As part of the collaboration, TCS will revamp Jazeera Airways' digital platforms, including its website and mobile apps, and roll out an advanced AI-powered chatbot designed to deliver a more intuitive and hyper-personalized travel experience for customers. Leveraging its expertise in artificial intelligence, platform engineering, and user experience design, TCS plans to craft a seamless digital journey tailored to modern travellers' expectations. 'By leveraging TCS' expertise in agentic AI and platform engineering, Jazeera Airways aims to unlock new revenue streams, enhance its digital channels, and deliver hyper-personalized customer experiences, positioning itself at the forefront of innovation and customer-centric transformation in the aviation sector,' the company said in a statement. Barathan Pasupathi, CEO of Jazeera Airways, stated that the partnership with TCS is laying the foundation for a new era of travel that is focused on creating seamless, customer-first experiences. Founded in 2004 as the Middle East's first private airline, Jazeera Airways currently operates flights to over 60 destinations across the Middle East, South Asia, and Europe, having served more than 5 million passengers to date. Stay informed with the latest business news, updates on bank holidays and public holidays . AI Masterclass for Students. Upskill Young Ones Today!– Join Now
Zawya
30-04-2025
- Business
- Zawya
Jazeera Airways partners with HTS to introduce game changing products first time in the Middle East
Kuwait – Jazeera Airways and HTS, the B2B division of Hopper, have joined hands to introduce Cancel For Any Reason (CFAR) and Disruption Assistance For Any Reason (DAFAR) on the airline's direct channels. Jazeera will be the first airline in the Middle East to introduce these two fintech products. Slated to launch this year on the Jazeera Airways' mobile app and desktop channels, CFAR and DAFAR will offer a new level of flexibility and confidence for travelers. Cancel For Any Reason (CFAR) from HTS offers a la carte flexibility on non-refundable fares, truly for any reason. It allows travelers to instantly cancel their flight up to 24 hours before departure and receive a predetermined percentage (typically 80% or 100%) of their ticket cost back — no questions asked. Disruption Assistance For Any Reason (DAFAR) is a novel travel fintech product that addresses customer concerns around delays and cancellations on the day of travel. If a traveler's flight experiences a qualifying disruption (typically a delay of 2+ hours or cancellation on the day of travel), the passenger is immediately notified and can rebook a new flight to their destination on any airline. If they're not satisfied with their options, they can receive a 100% refund of their flight. Barathan Pasupathi, Chief Executive Officer, Jazeera Airways said, "At Jazeera Airways, our focus is on delivering innovative and customer-centric solutions that enhance the travel experience. Unexpected travel disruption and flexibility are key considerations for our passengers, and HTS' proven, data-driven approach enables us to address these needs effectively. With HTS's seamless integration and experience, we can further elevate convenience and reliability for our customers." This marks HTS' first partner in the Middle East, as the company continues to sign and launch partnerships across the globe. 'By offering premium add-ons that are popular and profitable, airlines can simultaneously delight customers and increase ancillary revenue,' said Dakota Smith, President & Co-Founder of Hopper. "As we continue to expand globally, we are thrilled to partner with Jazeera Airways to offer these solutions to millions of customers in the Middle East.' About Jazeera Airways Founded in 2004, Jazeera Airways is a leading low-cost carrier based in Kuwait, serving over 5 million passengers across a network of more than 60 destinations in the Middle East, Central and South Asia, Africa, and Europe. Dedicated to offering affordable, high-quality air travel, Jazeera Airways caters to business, leisure, religious, and weekend travelers, all while maintaining the highest standards of safety and customer service. Jazeera Airways currently operates a modern and efficient fleet of 24 Airbus A320ceo and A320neo aircraft, enabling it to optimize fuel efficiency and reduce environmental impact. 26 new aircraft from its order book, 18 A320neos and 8 A321neos are expected to arrive in 2027 onwards. The only publicly traded airline on the Kuwait Stock Exchange (Boursa Kuwait), Jazeera Airways was recognized as a Fortune 500 Arabia company and named 'Great Place to Work' in 2023. A trailblazer in the aviation sector, Jazeera Airways has introduced several digital initiatives to its customer experience and is one of the first to design, build, and operate its own terminal, Jazeera Terminal 5 (T5), at the Kuwait International Airport. For more information visit: About HTS HTS is the B2B division of Hopper, a global travel platform that uses data to bring transparency, flexibility, and savings to travelers globally. The company has developed several unique fintech ancillaries that address everything from pricing volatility to trip disruptions. Working with the world's leading banks, airlines and travel providers, HTS supercharges its partners' direct channels with its travel fintech, e-comm and payments products. To find out more about HTS, visit
