30-07-2025
WATCH: Passenger breaks down in tears at airport after being denied boarding over large luggage
Tasleem Gierdien 29 July 2025 | 16:31 Barb's Wire
Barbara Friedman
Views and News with Clarence Ford
On Thursday 24 July, a Ryanair passenger broke down and dropped to her knees after being denied boarding her flight from Sofia to Vienna because her hand luggage was "too large".
Filmed at Sofia Airport in Bulgaria, the footage captures the sobbing woman as she bangs on an airport door while pleading with members of staff and security to allow her onto the aircraft.
Social media has mixed reviews on this one, says Friedman.
Some say it was hand luggage which there is a weight limit on for safety purposes while others think the airline should've let the woman board the plane.
There was also chatter online about the ground staff being rude about enforcing the rules.
"Rules are rules and she could've paid to have extra..." said another social media user.
Bulgaria's Minister of Transport also commented saying that "ground staff was going to be disciplined", reports Friedman.
"The video is a little bit hectic though... it feels kinda crazy," thinks Friedman.
🇧🇬A Ryanair passenger broke down in tears after being denied boarding at Sofia Airport, Bulgaria. She was seen on her knees, crying and hitting a door after staff said her hand luggage was too large.
As passengers lined up to board a bus to the plane, she was stopped and told to…
