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Verizon might regret what it did to its most loyal base
Verizon might regret what it did to its most loyal base

Phone Arena

time6 days ago

  • Business
  • Phone Arena

Verizon might regret what it did to its most loyal base

Verizon just made a pretty unpopular move and customers are not holding back. The company recently removed its loyalty discounts – something that long-time users really valued – and now the backlash is coming in strong. – Independent-Syrup256, Reddit, August 2025 And it is not just a few frustrated users. Others who've been with Verizon since the Bell Atlantic days are saying they are done, too. For context, Bell Atlantic was one of the original Baby Bells formed after the breakup of AT&T in 1983 and it later merged with GTE to form Verizon in 2000. So, yeah, we are talking decades of loyalty here. – Gregorygregory888888, Reddit, August 2025 Plenty of long-time Verizon customers are clearly reaching a breaking point – and they are not holding back. –bd485, Reddit, August 2025 Another user chimed in with a similar story, only this one involves their whole family plan. – aspenextreme03, Reddit, August 2025 – RoundChampionship840, reddit, August 2025 And for others, the decision has already been made. – Refrigerator-Tasty, Reddit, August 2025 So yeah, it is clear: people are leaving. And the sentiment is pretty consistent – years of loyalty are being met with price hikes, disappearing perks, poor customer service and AI-driven support systems that just don't cut it. Still, despite everything, Verizon does have one major edge: coverage. If you live outside of a major city or don't really care about cutting-edge 5G speeds, Verizon 's 4G network still offers the most reliable coverage in many areas. That is something a lot of users aren't willing to give up, no matter how annoyed they are with price changes and customer service. So, if you are trying to figure out which carrier is right for you, it really comes down to what you value more – wider coverage or better pricing and perks. And if you are still on the fence, we've got guides to help you compare the best phone carriers based on where you live and how you use your phone.

Verizon's (NYSE:VZ) Q1 Earnings Results: Revenue In Line With Expectations
Verizon's (NYSE:VZ) Q1 Earnings Results: Revenue In Line With Expectations

Yahoo

time22-04-2025

  • Business
  • Yahoo

Verizon's (NYSE:VZ) Q1 Earnings Results: Revenue In Line With Expectations

Telecommunications giant Verizon (NYSE:VZ) met Wall Street's revenue expectations in Q1 CY2025, with sales up 1.5% year on year to $33.49 billion. Its non-GAAP profit of $1.19 per share was 3.6% above analysts' consensus estimates. Is now the time to buy Verizon? Find out in our full research report. Revenue: $33.49 billion vs analyst estimates of $33.33 billion (1.5% year-on-year growth, in line) Subscribers: Loss of 289,000 monthly bill-paying wireless subscribers (miss) Adjusted EPS: $1.19 vs analyst estimates of $1.15 (3.6% beat) Adjusted EBITDA: $12.56 billion vs analyst estimates of $12.34 billion (37.5% margin, 1.7% beat) Operating Margin: 23.8%, up from 22.8% in the same quarter last year Free Cash Flow Margin: 10.9%, up from 8.2% in the same quarter last year Market Capitalization: $180.7 billion Formed in 1984 as Bell Atlantic after the breakup of Bell System into seven companies, Verizon (NYSE:VZ) is a telecom giant providing a range of communications and internet services. The massive physical footprints of cell phone towers, fiber in the ground, or satellites in space make it challenging for companies in this industry to adjust to shifting consumer habits. Over the last decade-plus, consumers have 'cut the cord' to their landlines and traditional cable subscriptions in favor of wireless communications and streaming video. These trends do mean that more households need cell phone plans and high-speed internet. Companies that successfully serve customers can enjoy high retention rates and pricing power since the options for mobile and internet connectivity in any geography are usually limited. A company's long-term performance is an indicator of its overall quality. Any business can put up a good quarter or two, but the best consistently grow over the long haul. Unfortunately, Verizon struggled to consistently increase demand as its $135.3 billion of sales for the trailing 12 months was close to its revenue five years ago. This wasn't a great result and is a sign of poor business quality. We at StockStory place the most emphasis on long-term growth, but within consumer discretionary, a stretched historical view may miss a company riding a successful new product or trend. Just like its five-year trend, Verizon's revenue over the last two years was flat, suggesting it is in a slump. This quarter, Verizon grew its revenue by 1.5% year on year, and its $33.49 billion of revenue was in line with Wall Street's estimates. Looking ahead, sell-side analysts expect revenue to grow 1.6% over the next 12 months. While this projection implies its newer products and services will spur better top-line performance, it is still below the sector average. Today's young investors likely haven't read the timeless lessons in Gorilla Game: Picking Winners In High Technology because it was written more than 20 years ago when Microsoft and Apple were first establishing their supremacy. But if we apply the same principles, then enterprise software stocks leveraging their own generative AI capabilities may well be the Gorillas of the future. So, in that spirit, we are excited to present our Special Free Report on a profitable, fast-growing enterprise software stock that is already riding the automation wave and looking to catch the generative AI next. Verizon's operating margin has been trending up over the last 12 months and averaged 19.3% over the last two years. On top of that, its profitability was top-notch for a consumer discretionary business, showing it's an well-run company with an efficient cost structure. In Q1, Verizon generated an operating profit margin of 23.8%, up 1 percentage points year on year. This increase was a welcome development and shows it was more efficient. Revenue trends explain a company's historical growth, but the long-term change in earnings per share (EPS) points to the profitability of that growth – for example, a company could inflate its sales through excessive spending on advertising and promotions. Sadly for Verizon, its EPS declined by 1% annually over the last five years while its revenue was flat. However, its operating margin actually expanded during this time, telling us that non-fundamental factors such as interest expenses and taxes affected its ultimate earnings. In Q1, Verizon reported EPS at $1.19, up from $1.15 in the same quarter last year. This print beat analysts' estimates by 3.6%. Over the next 12 months, Wall Street expects Verizon's full-year EPS of $4.63 to grow 1.8%. While revenue was in line, subscriber losses were worse than expected, and this weighed on shares as the market worried about intensifying competition. The stock traded down 4.3% to $41.10 immediately following the results. So do we think Verizon is an attractive buy at the current price? If you're making that decision, you should consider the bigger picture of valuation, business qualities, as well as the latest earnings. We cover that in our actionable full research report which you can read here, it's free. Sign in to access your portfolio

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