Latest news with #BestDigitalTransformationAward
Sharjah 24
5 days ago
- Business
- Sharjah 24
SEWA launches the enhanced "Nafa'a" AI virtual assistant
Dr Hussein Al Askar, Director of the Customer Service Department, praised "Nafa'a" as a watershed moment in the UAE's digital services sector. The assistant now performs around 90% of customer support duties digitally, encompassing 40 different services—some totally automated without human intervention and others in collaboration with staff—ensuring flexibility, improved customer happiness, and service efficiency at world-class levels. AI-powered functionality and 24x7 support "Nafa'a" manages tasks such as asking about bills and making payments, connecting electricity, water and gas, opening or closing accounts, updating customer and property information, tracking service requests, identifying outage causes, reporting emergencies; and providing quick solutions—all of which are available 24/7 from any location. Awards and International Recognition SEWA's efforts to produce "Nafa'a" have received significant honours, including the Best Digital Transformation Award at the GovInsider Innovation Awards in Singapore and the GCC Customer Service Excellence Award, cementing the company's image as a leader in innovation and digital services. Integration and increased operational efficiency Khalid Dhiab, Customer Service Operations Consultant, stated that integrating "Nafa'a" with internal and external SAP systems via the website and mobile app allowed for broad automation, significantly lowering processing times. For example, the system can now execute bill instalment requests in 60 seconds, compared to 30–60 days previously. A symbol of government innovation According to SEWA, "Nafa'a" has transformed from a digital tool to a symbol of government innovation in community service, setting a standard for digital transformation in the UAE and across the region by combining efficiency, speed, and precision.
Business News Wales
19-06-2025
- Business
- Business News Wales
Entry Deadline Extended for Prestigious Wales Technology Awards 2025
The entry deadline for the highly anticipated Wales Technology Awards 2025 has officially been extended to Friday, 18 July 2025, giving more time for Wales' most innovative companies, rising stars, and standout leaders to enter. Now in its 10th year, the Wales Technology Awards, created by Technology Connected and taking place on 26 November, mark a decade of championing the businesses and individuals powering Wales' dynamic and world-class tech industry. And in a first for the event, this year's Awards will be held as the ultimate grand finale to Wales Tech Week 2025 – Wales' largest international tech summit, taking place 24–26 November at ICC Wales. 20.10.2022Wales Technology Awards WALES NEWS SERVICE Avril Lewis, Managing Director of Technology Connected, said: 'We know how much passion and dedication goes into building a tech business, and that deserves to be celebrated. That's why we've extended the entry deadline, to give everyone a little more time to pull their stories together. With over 11 award categories, there's something for nearly every tech company in Wales – whether you're just starting out, scaling up, or going international. 'This year's awards are extra special – it's our 10th anniversary. It would be fantastic to see the whole community there. So if you've been thinking about entering… now's your moment.' WALES NEWS SERVICE Jacqui Murray, Chair of the Judging Panel and Director of South Wales for the High Value Manufacturing Catapult, added: 'The calibre of talent and innovation coming out of Wales is exceptional. As judges, we want to give every submission the attention it deserves. This deadline extension ensures that entries can be as strong as possible, and that the recognition we give is truly meaningful and competitive.' Award categories include: ● The Sir Michael Moritz Tech Start-up Award ● The Aled Miles International Impact Award ● Rising Star of the Year Award ● Best Tech Leader Award ● Best AI Application Award ● Best Digital Transformation Award – Public Sector ● Best Digital Transformation Award – Private Sector ● Best EdTech Application Award ● Best GreenTech Application Award ● Best Healthtech Application Award ● Best Digital Inclusion Award The Wales Technology Awards 2025 are free to enter, and entries to multiple categories are welcome. Enter here:
