Latest news with #BilalJumaaAlTayer
Filipino Times
2 days ago
- General
- Filipino Times
Dubai Police handle over 44K calls during Eid Al-Adha holiday
Dubai Police received a total of 44,102 calls during the Eid Al-Adha holiday, according to the Command and Control Centre and the Dubai Police Contact Centre (901). Out of the total, 40,808 calls were directed to the emergency hotline 999, while 3,294 calls were made to the non-emergency line 901. Colonel Bilal Jumaa Al Tayer, Director of the Command and Control Centre, praised the team's professionalism and fast response, highlighting their role in maintaining safety and order across the city. He reminded the public that 999 should only be used for emergencies and that general inquiries or minor issues should be reported through 901. Abdullah Ibrahim, Acting Director of the Customer Happiness Centre, shared that the 901 service also handled 919 emails and 144 live chats through the Dubai Police website. He added that trained staff are available through these digital services to provide quick, clear assistance and address questions or suggestions from residents.
Dubai Eye
04-04-2025
- Dubai Eye
Dubai Police handle over 45,000 calls during Eid
Dubai Police handled a total of 45,845 phone calls during the recent Eid Al-Fitr holiday through its Command and Control Centre and the 901 Call Centre. Of these, 40,715 were emergency calls to the 999 hotline, while 5,130 were non-emergency inquiries directed to the 901 service. Colonel Bilal Jumaa Al Tayer, Acting Director of the Command and Control Centre, commended the call centre staff for their efficient handling of public inquiries, emphasising Dubai Police's commitment to quick response times and community satisfaction. He reminded the public to use 999 only for emergencies and to call 901 for non-urgent inquiries. Abdullah Ibrahim, Acting Director of the Customer Happiness Centre, revealed that the 901 Call Centre also handled 1,273 emails and 549 live chats on the Dubai Police website during the holiday, ensuring instant support and further enhancing the customer experience.
TAG 91.1
03-04-2025
- TAG 91.1
Dubai Police handle over 45,000 calls during Eid
Dubai Police handled a total of 45,845 phone calls during the recent Eid Al-Fitr holiday through its Command and Control Centre and the 901 Call Centre. Of these, 40,715 were emergency calls to the 999 hotline, while 5,130 were non-emergency inquiries directed to the 901 service. Colonel Bilal Jumaa Al Tayer, Acting Director of the Command and Control Centre, commended the call centre staff for their efficient handling of public inquiries, emphasising Dubai Police's commitment to quick response times and community satisfaction. He reminded the public to use 999 only for emergencies and to call 901 for non-urgent inquiries. Abdullah Ibrahim, Acting Director of the Customer Happiness Centre, revealed that the 901 Call Centre also handled 1,273 emails and 549 live chats on the Dubai Police website during the holiday, ensuring instant support and further enhancing the customer experience.
Emirates 24/7
03-04-2025
- General
- Emirates 24/7
Dubai Police handles Over 45,000 Calls During Eid Al-Fitr Holiday
Dubai Police received 45,845 calls during the Eid Al-Fitr holiday through its Command and Control Centre and the 901 Call Centre. Of the total, 40,715 calls were made to the emergency hotline 999, while 5,130 calls were received via 901, the number designated for non-emergency inquiries. Colonel Bilal Jumaa Al Tayer, Acting Director of the Command and Control Centre, praised the efforts of the call centre staff for their professional and prompt handling of public inquiries, reflecting Dubai Police's commitment to fast response times and community satisfaction. He urged public members to use 999 strictly for emergencies and to direct non-urgent queries and service-related questions to 901, which is dedicated to general inquiries. Meanwhile, Abdullah Ibrahim, Acting Director of the Customer Happiness Centre at the General Department of Administrative Affairs, stated that the 901 Call Centre also handled 1,273 emails and 549 live chats via the Dubai Police official website during the holiday period. He explained that the email and live chat services allow the public to receive instant responses to their questions and suggestions from specialised staff, further enhancing the customer experience. Dubai Police continues to encourage the public to use the correct communication channels to ensure smooth operations and prompt support during both regular and festive periods. Follow Emirates 24|7 on Google News.
