15-05-2025
Online travel agent Traveldream collapses, customers left thousands of dollars out of pocket
Australian travellers have had their dream holidays turned into nightmares after a travel agency collapse leaves dozens of people tens of thousands of dollars out of pocket.
Online travel agency Traveldream was placed into administration last month, ceasing trading on April 28, according to the Australian Securities and Investments Commission (ASIC). It initially applied to go into administration last December.
Customers of the Victoria-based company have little information about the flights, accommodation, tours and cruises they booked through the agency or whether they will get refunds.
A note posted on its website from administrator Bill Karageozis of insolvency firm Mcleods, urges customers to immediately contact their travel suppliers to confirm if bookings were still valid.
Customers are urged to contact their travel insurers and submit a claim if their bookings are not valid.
Traveldream, which operated under Australian Travel Deals Pty Ltd, boasted about its international luxury hotel and resort deals online.
A Facebook group has been created to help customers affected by Traveldream's collapse.
'Received an email today saying Traveldream is in administration,' one customer posted in an online review of the company.
'$7000 paid to them. No answer from their number, website down and Facebook page gone.'
Another customer said they were due to fly to China with a group of 12 friends for a tour in November and each had paid a deposit of $500, which they do not believe they will get back.
'This experience has been incredibly frustrating and disappointing. We trusted this company with our plans and our money — and feel completely let down.'
A family planning their dream Alaska trip said they were asked for final payment of their tour on the same month the company went into administration.
'Apparently, Traveldream applied for Administration on December 3, 2024,' the family said.
'Yet they had the nerve to ask for the final payment of our tour in April 2025. Total of $17598.00 lost.
'We have contacted the administrators and were again advised to contact our travel insurance, but we hold little hope of recuperating any of any money.'
