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Associated Press
11 hours ago
- Business
- Associated Press
From Rural Hospitals to Academic Health Systems: 2025's Best End-to-End RCM Vendors Ranked by Client Satisfaction & Performance, Black Book User Survey
Healthcare Finance Leaders Identify Top Software Solutions Across U.S. Hospital Segments Based on Real-World Results, ROI, and Financial Outcomes DENVER, CO / ACCESS Newswire / June 23, 2025 / Black Book Market Research, the independent healthcare tech & services survey firm, has released its highly anticipated rankings for End-to-End Revenue Cycle Management (RCM) Software Vendors, based on survey responses from 11,550 validated RCM professionals, finance leaders, IT users, and clinical billing stakeholders conducted Q3 2024 - Q2 2025. This year's survey examined performance across four key hospital segments: large hospitals and IDNs, community hospitals, small/rural hospitals, and academic medical centers with clinics and outreach. Each top-performing vendor demonstrated excellence across 18 universal RCM Key Performance Indicators (KPIs) and an additional 6 AI and automation-specific KPIs, including denial prevention, compliance, financial impact, usability, and AI transparency. Large Hospitals and Health Systems / IDNs Top Vendor: Waystar Recognized for: Enterprise Scalability, AI-Driven Denial Management, and Deep EHR Interoperability Waystar topped the category for large health systems, earning industry-leading scores in automation, AI transparency, predictive analytics, and client-reported ROI. Clients highlighted the platform's reliability in reducing denials, accelerating reimbursement, and adapting to large-scale, multi-entity environments. Community Hospitals Top Vendor: The SSI Group Recognized for: Compliance-First Design, Mid-Market Customization, and Clean Claims Precision SSI Group was rated highest among community hospital respondents, noted for its ability to balance affordability with powerful payer rules logic, revenue integrity support, and flexible integrations-especially valued by CFOs at mid-sized and regional systems. Small and Rural Hospitals Top Vendor: TruBridge Recognized for: Affordability, Ease of Use, and Reliable Denial Prevention Tools TruBridge led in satisfaction among small and rural providers, with survey respondents citing intuitive workflows, rapid training curves, strong customer support, and measurable impact on revenue capture-particularly with limited staff and resources. Academic Medical Centers with Clinics and Outreach Top Vendor: Waystar Recognized for: Advanced AI Capabilities, Research Compliance, and Multisite Integration Academic institutions ranked Waystar highest for its ability to support outpatient clinics, research compliance needs, and diverse specialty billing. Its performance in AI governance, audit readiness, and transparency set it apart in complex academic environments. 'As margin pressures and workforce shortages intensify across all hospital types, the need for end-to-end RCM platforms that drive measurable financial performance has become mission-critical,' said Doug Brown, Founder and President of Black Book. 'Waystar, The SSI Group, and TruBridge have not only led their respective segments in 2025 but have consistently earned top rankings in prior years reflecting sustained client satisfaction, loyalty, and the agility to evolve with today's complex RCM demands. These vendors continue to set the standard in both foundational revenue cycle functions and next-generation automation.' Survey Methodology Black Book's rigorous methodology includes crowd-sourced polling over an 11-month period from RCM users in hospitals, clinics, and integrated delivery systems. All vendors were evaluated using a comprehensive framework of 24 KPIs, 18 universal and 6 AI-focused, covering financial outcomes, operational efficiency, ethical practices, and technology performance. Respondents assessed vendors without pre-screening or sponsorship influence, and 200 RCM vendor representatives participated to assist in refining the industry KPI framework. Notably, 93% of respondents stated the RCM-specific KPIs used in the 2025 report were 'critically needed to properly differentiate vendor performance. Access Full Rankings & Licensing Each 40 page 2025 report includes complete performance scoring for the top 20 vendors in each category. Competitive insights, market share forecasts, and implementation satisfaction scores are available for licensing. Contact [email protected] for access and distribution rights. About Black Book Market Research Black Book Market Research LLC is the premier source for crowdsourced, unbiased performance evaluations of healthcare IT and managed services. With a legacy dating back to 2004, Black Book provides industry-standard insights based on validated user feedback, influencing purchasing decisions for hospitals, medical groups, health plans, and government agencies worldwide including health provider finance and revenue cycle management solutions. Contact Information Press Office [email protected] 8008637590 SOURCE: Black Book Research press release
Yahoo
16-05-2025
- Health
- Yahoo
Black Book Survey Reveals Urgent EHR Gaps as Canada's New Government Prioritizes Digital Health Reform
National Poll of 1,277 IT Leaders and Clinicians Reveals Persistent Interoperability and Usability Challenges Despite Billions in Digital Health Investment TORONTO, ONTARIO / / May 16, 2025 / A new national survey by Black Book Market Research reveals that despite ongoing investments in digital health, Canada's electronic health record (EHR) systems remain fragmented, outdated, and under-optimized-posing significant risks to care quality and national health equity. The findings arrive as Prime Minister Mark Carney's newly elected Liberal government signals a strong commitment to modernizing digital infrastructure and addressing interoperability shortfalls. Survey Highlights: A Cross-Canada Call for Action Polling 1,277 Canadian healthcare professionals in Q1/Q2 2025 including IT leaders, clinicians, and agency administrators the 2025 Canadian EHR Adoption and Optimization Poll (an extension ot the 2025 Black Book of Global HIT Report) uncovered five critical barriers to effective digital health delivery: System Fragmentation: 81% of respondents cited fragmented provincial systems as the top obstacle to seamless EHR interoperability. Legacy Technology: 87% reported that outdated EHR platforms, especially in rural and remote areas, hinder care coordination and digital access. Lack of National Standards: 84% identified the absence of standardized data-sharing protocols as a key challenge. Usability Issues: 62% of clinical users expressed frustration with non-intuitive interfaces and frequent system downtimes. Insufficient Incentives: 70% of IT leaders noted that current funding models and vendor contracts lack motivation for achieving true interoperability. Actionable Recommendations from EHR Users Based on direct input from the survey participants, Black Book outlines three actionable priorities for EHR vendors and Canadian health system leaders: Establish Cross-Provincial Interoperability Accelerators: Collaborate on pilot projects that demonstrate scalable interoperability use cases across provinces. Prioritize User-Centered Design: Engage frontline users in the development process to ensure platforms align with real-world workflows. Mandate Transparency in Vendor Roadmaps: Require vendors to publish clear timelines for interoperability improvements and UI updates. Government Momentum: A New Era for Digital Health The survey's release coincides with significant political developments. Prime Minister Mark Carney's Liberal Party secured a minority government in the recent federal election, emphasizing a commitment to modernizing Canada's digital infrastructure. The government plans to implement a middle-income tax cut before July 1, aiming to boost affordability and economic growth. Additionally, Canada's Shared Pan-Canadian Interoperability Roadmap, spearheaded by Canada Health Infoway, aims to advance interoperable health systems across provinces and territories. Black Book's Commitment Black Book Market Research remains dedicated to providing unbiased, authentic feedback from healthcare professionals to drive accountability and innovation in the Canadian healthcare ecosystem. The full report, including detailed vendor performance ratings and regional insights, is available for registered stakeholders at "With increased regulatory scrutiny expected in 2025, particularly around interoperability compliance and digital health accessibility, Canadian healthcare organizations must prioritize scalable, integrated, and user-centric EHR solutions to close gaps and improve patient outcomes," said Doug Brown, Founder of Black Book Research. For more information or to access the complete survey report, visit: or contact research@ Contact Information Press Office research@ SOURCE: Black Book Research View the original press release on ACCESS Newswire
Yahoo
05-03-2025
- Health
- Yahoo
Tariff trade war could raise medical costs — but not quite yet
(NewsNation) — A majority of medical experts foresee at least a 10% increase in drug prices as a result of President Donald Trump's tariff standoff, a new Black Book Market Research survey found. A brewing trade war between the U.S., China, Canada and Mexico could increase the cost of medical supplies, intensify drug shortages and limit device makers' ability to import critical supplies. The full scope of tariff impacts will take some time to completely take shape, and Accreditation Council for Medical Affairs founder and CEO William Soliman tells NewsNation that prices and future drug availability are difficult to predict. Ontario premier: Trump tariffs 'backfired,' inflation to hit US 'A lot of the common drugs that Americans take — your cholesterol lowering drugs, your blood thinners, your antibiotics — a lot of these drugs, a lot of their active pharmaceutical ingredients, are made in China. They're made in Canada,' Soliman said. 'You are going to see, potentially, price issues in terms of price increases and maybe potentially shortages of those generic drugs in the U.S.,' he added. About 90% of the drugs Americans consume are generic — of that percentage, a vast majority are at least partly manufactured overseas. What is causing your spring allergies and what can you do to prevent them? That includes common drugs like antibiotic Z-Pak, anticoagulant Coumadin and cancer-fighting drugs. But Soliman said patients shouldn't panic just yet. There's likely a 12- to 18-month stockpile for many drugs, he said, so there should be no immediate issue with supply chain shortages when it comes to generic medications. Name-brand drugs, however, could see significant problems when it comes to availability in the future, Soliman said. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
Yahoo
11-02-2025
- Business
- Yahoo
Clearwater Once Again Rated Healthcare's Top Cybersecurity Consultants
New Black Book Market Research Report Highlights Clearwater's Continued Excellence in Cybersecurity, Compliance Advisory, and Risk Management NASHVILLE, Tenn., Feb. 11, 2025 /PRNewswire/ -- Clearwater, the largest pure-play provider of cybersecurity and compliance solutions for the healthcare industry, is proud to announce that it has been recognized as a top-ranked firm in the Top 100 Healthcare IT Advisory and Consulting Project Areas in Highest Demand for 2025, published by Black Book Market Research. As Black Book states, "Clearwater's continued excellence in cybersecurity, compliance advisory, and risk management solidifies its position as a trusted partner for healthcare organizations navigating an evolving digital landscape." In its new report, Black Book also notes that "Clearwater is widely recognized as the leading cybersecurity consulting firm specializing in healthcare. With a focus on protecting sensitive patient data and ensuring compliance, Clearwater delivers tailored solutions that address the unique challenges faced by healthcare payers and providers." #1 Client-Rated Cybersecurity and Compliance Consulting Firm Clients reported to Black Book enhanced security postures, reduced risk exposure, and streamlined regulatory compliance with HIPAA, HITRUST, and NIST frameworks due to Clearwater's risk assessments and proactive mitigation strategies. Beyond category leadership, Clearwater secured top rankings in 3 of the most in-demand healthcare IT consulting engagements, as identified by Black Book's independent client surveys of 1,777 HIT leaders. These engagements represent critical, high-impact areas where Clearwater has demonstrated measurable success through engagement reviews by clients over the last several years. Medical Device Security Strategy - Clearwater is recognized for its expertise in securing connected medical devices, protecting patient data, and ensuring device functionality in clinical environments. Cyber Risk Management Programs - Leading the industry in designing comprehensive programs that proactively manage cybersecurity risks, reduce breaches, and ensure regulatory compliance. Patient and Consumer Data Privacy and Security Advisory - Clearwater continues to be the trusted choice for ensuring compliance with data privacy regulations, helping healthcare organizations safeguard sensitive patient information. Value Affirmed in Recent KLAS Collected Client Feedback Along with the Black Book report, client feedback recently gathered by KLAS Research affirms the value that Clearwater is providing to the healthcare industry. "What sets Clearwater apart from other firms is their genuine partnership with our leadership, their collaborative efforts, and their exceptional services. We are using the firm for some other areas, and we plan on expanding services with Clearwater. We are tied to the firm very well. We have helped their company grow, and they have helped us." – CISO feedback collected by KLAS in January 2025 "A part of our organization was struggling to develop areas of their security program, and we were able to walk through very specific and actionable things that we saw from the values that Clearwater provided us. That is one example of how Clearwater helped nurture and lead our security program." – CTO feedback collected by KLAS in December 2024 "We have a very tight partnership with Clearwater. They have done an exceptional job of standing by their services and staying up with the current best practices and trends within their sectors. Clearwater is very current. They are on the edge and do a good job of continually growing. If a firm is not growing, they are dying. Clearwater is getting better." – CISO feedback collected by KLAS in January 2025 "This recognition and feedback is a tremendous testament to the great work being done by our team each day on behalf of our clients," said Clearwater CEO Steve Cagle. "We are deeply committed to helping healthcare organizations move to a more secure, compliant, and resilient state so they can achieve their mission. That is our mission, and we will continue growing and innovating the solutions we deliver." About ClearwaterClearwater helps organizations across the healthcare ecosystem move to a more secure, compliant, and resilient state so they can achieve their mission. The company provides a deep pool of experts across a broad range of cybersecurity, privacy, and compliance domains, purpose-built software that enables efficient identification and management of cybersecurity and compliance risks, and a tech-enabled, 24x7x365 Security Operations Center with managed threat detection and response capabilities. To learn more, please visit For more information or press inquiries, please contact:Lisa Munro Director of Marketing Clearwater 205.767.9141 Corey Patchkofsky Senior Account Executive Aria Marketing for Clearwater cpatchkofsky@ 203.710.2296 View original content to download multimedia: SOURCE Clearwater
