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Smoothie King Tops 2025 QSR Rankings as CX Fundamentals Prove Critical to Growth
Smoothie King Tops 2025 QSR Rankings as CX Fundamentals Prove Critical to Growth

Yahoo

time15-05-2025

  • Business
  • Yahoo

Smoothie King Tops 2025 QSR Rankings as CX Fundamentals Prove Critical to Growth

PEACHTREE CORNERS, Ga., May 15, 2025 /PRNewswire/ -- Market Force Information, a global leader in customer experience management, has released its 2025 Quick-Service Restaurant (QSR) Industry Study, underscoring what top brands have always known: Customer Experience is the foundation of sustainable growth. Leading this year's CX Metrics rankings is Smoothie King, which climbed from sixth to first place overall, driven by improvements in speed, beverage quality and cleanliness—key fundamentals that continue to define consumer loyalty in the QSR space. In contrast, last year's Customer Loyalty Index (CLI) leader, Andy's Frozen Custard, fell from the top five following declines across several key experience categories, including cleanliness and friendliness. "Customer experience has always been the backbone of brand growth," said David Murray, Sr. Director of Customer Experience Strategy at Market Force and a 16-year industry veteran. "This year's rankings simply reinforce what strong operators already know: when you get the fundamentals right—speed, cleanliness, and operational consistency—loyalty follows. The brands that know and stay focused on what matters most to their guests are the ones that win." Burger and Chicken Categories Continue to Dominate Consumer Loyalty In-N-Out topped the overall Customer Loyalty Index in 2025, and reclaimed leadership in the burger category with strong brand trust and consistently high experience scores. Chick-fil-A remains a customer favorite in the chicken category, holding a top position for the second year in a row with continued excellence in friendliness, cleanliness, and overall operational execution. The chicken category saw a significant shakeup, with Slim Chickens making a standout debut, tying with Chick-fil-A in CX Metrics rankings – long recognized as the gold standard in service and consistency. Blaze Pizza Leads a Heated Pizza Category In a highly competitive pizza segment, Blaze Pizza emerged as a clear leader, topping both the Customer Loyalty Index and CX Metrics rankings. The brand's year-over-year gains across speed, food quality, and cleanliness highlight the growing consumer demand for CX excellence. Blaze's consistent investment in operational execution has helped it outpace established competitors and build deep customer loyalty in a category known for high frequency and strong brand preference. At the other end of the spectrum, traditional value players like Pizza Hut, Little Caesars, and Sbarro continue to underperform in key CX categories. Some of This Years Buzz-Worthy Brands Culver's and Five Guys were recognized as America's most trusted burger brands. Peet's, Caribou, and Einstein Bros. outperformed industry giants like Starbucks and Dunkin' in the bakery and coffee segment. In the sandwich category, Schlotzsky's and Potbelly led the field, while Subway landed in the bottom tier. Qdoba and Pollo Tropical were bright spots in the Mexican segment, showing growing loyalty and quality perception. Market Force will host a live webinar to unpack the full CLI 2025 results, explore the trends driving loyalty, and provide an exclusive look at brand breakouts across all categories. To register for the QSR webinar, please visit: Brands and analysts interested in a full walkthrough of results can schedule a briefing at: Join our growing consumer panel at: About Market Force Information Market Force helps global brands improve customer experience and operations with integrated services like contact centers, mystery shopping, site audits, customer surveys, social media management, and advanced analytics. Industries served include retail, grocery, restaurant, hospitality, banking and more. Learn more at: View original content to download multimedia: SOURCE Market Force Information

National Pi Day is Friday! How to get deals, discounts on pizza, pies in Texas on March 14
National Pi Day is Friday! How to get deals, discounts on pizza, pies in Texas on March 14

Yahoo

time14-03-2025

  • Business
  • Yahoo

National Pi Day is Friday! How to get deals, discounts on pizza, pies in Texas on March 14

It's National Pi Day, so treat yourself to some pie — pizza, dessert or both, whatever your heart desires! That first "Pi" isn't a typo and differs from the tasty "pie" we eat, though we could easily draw some geometric similarities between the two. So before we dive in, we should probably clarify... March 14 (think 3.14) is commonly referred to as Pi Day, a day that aims to celebrate the ratio of the circumference of a circle. The number is known as 3.14 or π and can actually go on forever. The most accurate value for Pi, according to Guinness World Records, is more than 62 trillion digits (62,831,853,071,796 to be precise), calculated in August 2021 by the University of Applied Sciences in Switzerland. While the day is popular in math circles, it is also a day for those looking to score great deals on actual pie, pizza pie and other circular treats. Several chains are offering discounts or freebies to celebrate the unofficial holiday. Here's how you can score a deal in Texas on March 14. Blaze Pizza is offering customers a buy one 11-inch pizza, get a second pizza of equal or lesser value for $3.14 on March 14. Additionally, each customer taking advantage of the deal on Pi Day will receive a code, redeemable in the Blaze Pizza app, that unlocks another buy one, get one for $3.14 any time through the end of March. This offer also includes delivery orders made through the company's app. The company said this is its 12th straight year celebrating the day and the offer will be available at all of its nearly 300 locations across North America, which includes 21 in Texas. Click here to find a Blaze Pizza near you. Customers at Marco's Pizza can get a medium 1-topping pizza for $3.14 with the purchase of any large or extra-large menu-priced pizza, with code "PIDAY." The offer is available for online and app orders only, according to the company. With nearly 200 locations, Texas claims the highest number of Marco's Pizzas among states. Click here to find a Marco's Pizza near you. Cici's Pizza customers who buy one medium or large 1-topping pizza with Cici's original round crust can purchase a second pizza of the same size for $3.14. The offer can be redeemed in-store or online with the code "PIDAY." "At Cici's, we jump at every chance to deliver more of what our guests love at an unbeatable value," said Jeff Hetsel, President of Cici's Pizza, in a news release. "Pi Day is the perfect opportunity to have some fun while staying true to our mission — offering delicious pizza at a price that's worth celebrating." With over 100 stores, Texas claims one third of all Cici's Pizza locations in the U.S. Click here to find a Cici's Pizza near you. For two days only, on March 13 and 14, CPK Rewards members can get an Original BBQ Chicken, Pepperoni, or Traditional Cheese pizza for $3.14 with any purchase of $25 or more. Non-members can enroll in CPK Rewards on or on the CPK app anytime through March 14 to get the deal, which is available for dine-in, takeout or delivery. "Pi Day has become a mathematically proven pizza holiday, and we're thrilled to deliver an amazing value to help guests celebrate," said Chef Paul Pszybylski, Executive Chef and Vice President of Culinary Innovation at California Pizza Kitchen, in a news release. "Your favorite CPK pizza at an unbeatable price is the best value equation I can think of." Texas has two California Pizza Kitchen locations, one in Houston and the other in Plano. Papa Murphy's is offering customers 31.4% off your online order, no minimum purchase required, using code "PIDAY25." The discount is applicable to regular priced menu items only. Click here to find a Papa Murphy's location near you. Customers who join Papa Johns' rewards program by Friday can buy one large or extra-large pizza and receive another of equal or lesser value for $3.14 on March 14. Click here to find a Papa Johns near you. Pizza Hut will offer its "pizza charcuterie" meal, which includes two medium pizzas, eight boneless wings and breadsticks for $25, on March 14. Click here to find a Pizza Hut near you. Round Table Pizza is offering Royal Rewards Members a Personal Pizza with a choice of one topping for $3.14 with the purchase of any Large or XL pizza at participating locations on March 14. The deal is valid for Royal Rewards Members who have signed up for the rewards program prior to March 14. Click here to find a Round Table Pizza near you. Mountain Mike's Pizza is offering Mountain rewards members a free mini pizza with the purchase of a 20 oz. bottled beverage on March 14. Click here to find a Mountain Mike's Pizza near you. 7-Eleven and Speedway convenience stores will offer whole pizzas for $3.14 on Pi Day. Toppings include plain cheese, pepperoni and supreme (pepperoni, sausage, bell pepper, onion and mushroom). Click here too find a 7-Eleven near you. Grimaldi's Pizzeria is offering their giant slices for $3.14 from 11 a.m. to 3 p.m. on Friday, March 14. Click here to find a Grimaldi's Pizzeria near you. When dine-in customers purchase one regular, full-size Pizookie at BJ's Restaurant & Brewhouse on March 14, they can get a second one for $3.14. Click here to find a BJ's Restaurant & Brewhouse near you. The Brass Tap is offering customers $12 pizzas, available at participating locations only. Click here to find a location near you. Schlotzky's is offering Rewards Members a pizza or flatbread for $3.14 on March 14. The offer is valid online or in-store at participating locations. Click here to find a Schlotzky's near you. Customers at Crust Pizza Co. can buy a large pizza and get a large 1-topping pizza for $3.14 on March 14. Click here to find a Crust Pizza Co. near you. Members of the Royal Perks reward program who spend $3.14 or more at Burger King can get a free Hershey's chocolate pie, available on March 14 while supplies last. Click here to find a Burger King near you. Famous Dave's is offering a free slice of Bakers Square pie with a $10 minimum purchase on March 14. Click here to find a Famous Dave's near you. Village Inn is offering a free slice of pie with the purchase of an entrée and beverage on March 14, available for dine-in customers at participating locations. El Paso has six Village Inn locations. — USA TODAY contributed to this report. This article originally appeared on Austin American-Statesman: Pi Day specials: Deals, freebies on pizza, pies in Texas on Friday

Don't panic; Pi Day is coming up. Eat your way through it with these food deals
Don't panic; Pi Day is coming up. Eat your way through it with these food deals

Yahoo

time11-03-2025

  • Business
  • Yahoo

Don't panic; Pi Day is coming up. Eat your way through it with these food deals

Remember Pi? Yeah, didn't think so. But that's OK, because you don't have to be a mathematician to enjoy these Pi Day deals coming Friday, March 14. Be sure to check back frequently. We'll add more as they're announced. But first ... Pi is the ratio of a circle's circumference to its diameter. It's represented by the Greek letter π. Remember that circle part. Many of the deals have something to do with that shape. That's because is Pi usually displayed as 3.14. Pi is actually an irrational number that has no end and no repeating pattern. We could go on but that's enough math for today before your second cup of coffee, or breakfast, or lunch or .... you get the picture. Pi Day is celebrated on March 14, which also happens to be 3/14. It's "celebrated by pi enthusiasts and pie lovers alike," according to NationalDayCalendar. 7-Eleven: Several different options will be available on March 14 including: $3.14 whole pizzas and participating 7-Eleven, Speedway and Stripes stores; $3.14 quesadillas at Laredo Taco Company restaurants; and $3.14 chicken tender box at Raise the Roost locations. BJ's Restaurants & Brewhouse: Dine-in guests who buy one regular, full-size Pizookie can get a second one for $3.14 on March 14. The offer is available on all Pizookie flavors but cannot be combined with the Pizookie Trio, Pizookie Party Platter or $13 Pizookie Meal Deal. Blaze Pizza: On March 14, buy one 11-inch pizza, get a second 11-inch pizza of equal or lesser value for $3.14. Additionally, each guest taking advantage of Blaze's in-restaurant Pi Day deal on March 14 will receive a code, redeemable in the Blaze Pizza app, that unlocks another buy one, get one for $3.14 any time through the end of March. This also includes orders for delivery made through the Blaze Pizza app. Cicis Pizza: Buy one medium or large one topping pizza with Cicis original round crust and get a second pizza of the same size for just $3.14. Redeem in-store or online with the code PIDAY. This limited-time offer is available exclusively on Friday, March 14. DiGiorno: DiGiorno has teamed up with Hidden Valley Ranch for a special offer on March 14. The exclusive online giveaway at ShopDigiornoGoodness begins at noon on March 14 for an opportunity to get complimentary merchandise items from the Obsession Collection on a first come, first serve basis while supplies last. Pizza Hut: Pizza is introducing Pizza Charcuterie, a customizable pizza board, on Pi Day. Design your own board with any two medium pizzas, any eight boneless wings and any sticks and dips. Cost is $24.99. This article originally appeared on Naples Daily News: Pi Day food deals available March 14

Blaza Pizza opens its third location in Al Liwan
Blaza Pizza opens its third location in Al Liwan

Biz Bahrain

time05-03-2025

  • Business
  • Biz Bahrain

Blaza Pizza opens its third location in Al Liwan

Seef Properties announced the opening of Blaze Pizza at Al Liwan, adding further variety to the mixed-use destination's growing selection of restaurants and strengthening its appeal and convenience. The new branch is part of NAD Holdings, a leading Bahraini company with a diverse portfolio of brands in the F&B and retail sectors. Founded in 1980, the Group's span of operations today includes Saudi Arabia and the United Arab Emirates. Founded in California in 2011, Blaze Pizza is known for its fast-fired, made-to-order pizzas prepared with fresh ingredients. With a focus on customization, the brand allows customers to choose from a wide range of toppings, making it a popular choice for anyone looking for quick and high-quality dining options. Seef Properties Chief Executive Officer, Ahmed Yusuf said: 'Al Liwan is an attractive destination for international brands due to its strategic location and unique tenant mix. It provides an environment that supports business growth, with high foot traffic from residents and visitors seeking quality shopping and dining experiences. These qualities make it an ideal setting for globally recognized brands like Blaze Pizza to establish a strong presence and connect with a diverse customer base. We are confident that the addition of Blaze Pizza will enrich visitors' experiences and further strengthen Al Liwan's position as one of the Kingdom's premier destinations.' NAD Holdings Chief Executive Officer, Nabeel Dabwan said: 'Al Liwan is a great fit for Blaze Pizza, given its growing reputation as a dining and lifestyle destination in the Kingdom. Our offerings will appeal to the Al Liwan community, a discerning crowd which demands quality and choice. We look forward to it becoming a go-to place for those seeking fresh, made-to-order pizzas in a casual and welcoming setting.' Blaza Pizza is the latest in a string of new F&B outlets that have opened recently at Al Liwan, one of the most popular destinations in the Kingdom. Featuring a variety of restaurants, cafes, and retail stores, the Hamala-based development is complemented by 117 three-story residential units, a state-of-the-art cinema, a family entertainment center, and many open areas, providing residents and visitors with a comprehensive lifestyle experience.

Blaze Pizza Expands Franchise Model with Transition of 11 California Locations to SoCal Blazers
Blaze Pizza Expands Franchise Model with Transition of 11 California Locations to SoCal Blazers

Associated Press

time01-03-2025

  • Business
  • Associated Press

Blaze Pizza Expands Franchise Model with Transition of 11 California Locations to SoCal Blazers

Blaze Pizza, the nation's leading fast-casual pizza franchise, today announced the transition of 11 company-owned restaurants in California to franchise partner SoCal Blazers, led by Reza Medali. This strategic move strengthens Blaze Pizza's brand presence and streamlines operations to enhance consistency and operational efficiency across the region. Reza Medali and his team at SoCal Blazers have been long-standing partners in the Blaze Pizza system, successfully operating multiple locations in Southern California, making them well-positioned to invest in more restaurants. With this transition, SoCal Blazers will become Blaze Pizza's largest franchisee both in California and systemwide. 'This transition is about positioning the brand for long-term success,' said Beto Guajardo, CEO of Blaze Pizza. 'By aligning these locations under a single, experienced franchise group, we can drive greater consistency across store design, menu innovation, hospitality, and marketing—ultimately providing guests with the best possible Blaze Pizza experience.' Blaze Pizza's shift toward a stronger franchise model aligns with its broader strategy of enhancing brand visibility, optimizing operations, and fueling future expansion. The transition enables greater local engagement and operational flexibility, ensuring each location is tailored to meet the needs of the communities it serves, and expands Blaze Pizza's excellence in California. 'Blaze Pizza has built an incredible brand, and we are thrilled to expand our partnership,' said Reza Medali, President of SoCal Blazers. 'Our team is excited to invest in these locations, refine operations, and continue delivering the high-quality food and service that guests expect from Blaze Pizza.' The 11 transitioning restaurants include: Culver City, CA – Sepulveda Blvd (4114 Sepulveda Blvd.) South Gate, CA – Azalea (4809 Firestone Blvd.) Laguna Niguel, CA – La Paz Rd (27231 La Paz Rd.) Fremont, CA – Pacific Commons (43831 Pacific Commons Blvd.) Roseville, CA – Highland Reserve (10325 Fairway Dr., Suites 100 & 110) Gold River, CA – Golden Center Ln. (2137 Golden Centre Lane, Suite 20) Los Angeles, CA – USC (3335 S. Figueroa St.) Davis, CA – F Street (212 F Street) San Francisco, CA – Stonestown Galleria (157 Stonestown Galleria) Pasadena, CA – Colorado Blvd (667 E. Colorado Blvd.) Glendale, CA – Glendale Galleria (3210 Glendale Galleria) This transition underscores Blaze Pizza's commitment to operational excellence, innovation, and delivering an unmatched guest experience. For more information on this transition or media inquiries, please contact: Joshua Levitt PR & Communications, Blaze Pizza Founded in 2011, Blaze Pizza is the nation's leading fast-casual pizza franchise concept with nearly 300 restaurants across 38 states and three countries. Headquartered in Atlanta, GA, Blaze Pizza is known for its artisanal Fast Fire'd® pizzas, made-to-order menu, and commitment to culinary innovation. Recognized in Entrepreneur's Franchise 500, Fast Casual's Top 100 Movers and Shakers and Franchise Times' Fast and Serious list, Blaze Pizza continues to redefine the pizza experience. Visit for additional information and stay connected on Instagram, Facebook and LinkedIn @BlazePizza. About SoCal Blazers SoCal Blazers is a premier Blaze Pizza franchisee with a strong operational presence in Southern California. Led by Reza Medali, the group is dedicated to delivering exceptional hospitality, efficient operations, and innovative growth strategies within the Blaze Pizza system.

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